TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 2548

Indians lose fascination for Malaysia on high airfares, few attractions

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HIGH airfares, limited seat capacity on flights linking the major cities of New Delhi, Mumbai and Chennai to Kuala Lumpur during the peak summer season, and the dearth of new attractions in Malaysia has made the country less sellable to Indian travellers.

According to Kuala Lumpur-based Tina Travel managing director, Adam Kamal, Malaysia Airlines’ (MAS) airfares on these routes cost some Rs10,000 (US$187) more than those to Bangkok and Singapore.

The higher airfares are also a result of the service tax imposed by the Indian government on every outbound traveller since July and the depreciation of the Indian rupee against the Malaysian ringgit by some 16 per cent since January.

MAS now has a monopoly on routes connecting Kuala Lumpur to New Delhi, Mumbai and Chennai since AirAsia X and Jet Airways exited these destinations earlier this year.

Kamal said his incentive business had dipped by 20 per cent year-on-year from the three cities due to the reduction in air seats, and that the Indian market had fallen by 10 per cent overall.

A buyer from New Delhi, Guldeep Singh Sahni, managing director of Weldon Tours & Travels, also saw a 25 per cent and 30 per cent year-on-year drop in leisure travel and outbound MICE respectively.

He warned: “If airfares to Kuala Lumpur remain high and companies move their dealer incentive programmes to another destination, it will be difficult to get them back as many companies have a policy (of repeating) destinations.”

Sahni, who is also the president of the Outbound Tour Operators Association of India, added: “Tourism Malaysia seems to be working with a few top (consultants) in India instead of a lot of (consultants) like before. (It) should not forget the smaller (ones).”

“Tourism Malaysia and the airlines should also work together to promote new destinations apart from traditional destinations, such as Kuala Lumpur, Genting, Penang and Langkawi,” he suggested.

Another buyer, Rajat Sawhney, Rave Tours & Travels New Delhi’s managing director, said: “Our biggest problem selling Malaysia as a leisure destination to repeat visitors is the lack of new attractions. There is nothing new coming up in Kuala Lumpur, Genting, Penang and Langkawi.

“Sabah, Sarawak and Taman Negara are new destinations with a lot to offer to the Indian traveller and should be given a push in a bigger manner. Sabah and Sarawak will involve additional domestic airfares from Kuala Lumpur but Indians are willing to travel if the destination is nice.”

An outbound leisure and MICE travel expert from Mumbai, Classis Travel & Tour director, Rajendra Dhumma, agreed that new destinations in Malaysia have to be given more attention. He also called on the NTO to organise more fam trips beyond Kuala Lumpur and Genting.

“There are new attractions that are opening in Johor, such as Legoland Malaysia and some theme parks, but there are insufficient promotions to Indian agents. We see the sellers here at PATA Travel Mart, but they should also be promoting at Indian travel marts,” said Dhumma.

Russia, China markets shine for Phuket

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CHINA and Russia are emerging as source markets for Phuket, which has seen growth in the number of visitors from these countries.

Phuket is now the second-most popular destination for Russian tourists after Pattaya, according to Visanu Jaroensilp, director–the Americas marketing division of Tourism Authority of Thailand (TAT), who was handling the Russian market until a month ago.

He said: “The Russian market has seen exponential growth since 2008 when TAT set up an office in Moscow. Russian outbound has climbed from 280,000 in 2008 to one million in 2011. Of these, about 20 per cent would visit Phuket.”

Testifying to the popularity of Phuket is Liudmila Baranskaya, general manager of Milor Tour Russia. The island has risen to be among “one of the main destinations in Thailand” her clients are interested in, owing to an increase in flights.

At the same time, Phuket is seeing stellar growth from another market – China. Asian Trails, strong in the Europe market, launched a Chinese department three months ago to capture the large chunk of upmarket FITs, said deputy managing director Claudio Kellenberger.

Centara Hotels & Resorts corporate director of sales, Krosakorn Rokrungroj, also observed that China has been making steady inroads into Phuket. For instance, since taking over the management of Centara Grand West Sands Resort and Villas in Phuket last year, the resort has recorded high interest among the Chinese, particularly families who are drawn to the water park.

Amnuay Thiamkeerakul, TAT’s director-East Asia marketing division, said Chinese arrivals had been increasing at an average of 50 per cent each year.

However, some tour operators expressed concerns that existing markets were being squeezed out.

Asian Trails’ Kellenberger remarked: “With more Russians, the Scandinavian market is now shifting to smaller destinations like Koh Lanta and Krabi.”

Go Thailand Tours managing director, Raimund Wellenhofer, added that some suppliers have also shown preference for the Russians, making it harder for him to secure rooms for his European clients during the high season.

SWISS to launch Singapore-Zurich direct flight

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NATIONAL carrier Swiss International Air Lines (SWISS) will begin daily non-stop flights between Singapore and Zurich in May 2013.

Departing Singapore at 23.05, the plane will land in Zurich at 06.10 the following day. The flight leaves Zurich at 22.45 to reach Singapore at 17.10 the next day on the return leg.

The 219-seater Airbus 340-300 will service the route. Flights will be available for booking on SWISS’ website and all further reservations channels and outlets from October 8 onwards.

“Singapore is one of Switzerland’s most important intercontinental markets, and one that has seen constant growth over the past few years,” said Magdalene Ong, country manager Singapore, SWISS.

“By providing our new daily service to Singapore, we aim to meet this substantial demand. Our new non-stop flights between two of the leading business and financial centres in Europe and South-east Asia will ideally complement the existing services offered by our Star Alliance partners.”

Ivan Breiter, director for South-east Asia, Switzerland Tourism, said: “This new SWISS service will enable us to position Switzerland even better as an ideal and easy-to-reach vacation and congress destination.”

The Philippines pushes for airport development in infrastructure upgrade plan

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THE Philippines will place special emphasis on further developing support for air traffic as part of the country’s National Tourism Development Plan, with the construction of new airports and renovations of existing ones on the horizon.

Department of Tourism (DoT) secretary, Ramon R Jimenez Jr, outlined the progress on the implementation of infrastructure plans at a media briefing yesterday. He said: “A lot of (tourism infrastructure in the Philippines) is still in the bidding stage, but the decision to go forward to develop infrastructure for seamless travel…(is) in the works and will be coming online sometime in 2016 or earlier.”

The Philippine government recently gave the green light for the construction of two new airports, one in Daraga, Albay, and the other in Panglao, Bohol. The latter will receive funding support from the Japanese International Cooperation Agency.

The Daraga airport will replace the existing Legazpi Airport, which sees up to 10 per cent flight cancellations each year due to the microclimate of nearby Mount Mayon, said outgoing transportation and communication secretary, Mar Roxas, in a separate briefing. The new Panglao airport will replace Tagbilaran Airport, where runway expansion is no longer possible.

Jimenez added that Manila’s Ninoy Aquino International Airport (NAIA) remains top priority, as the DoT has combined efforts with other departments to address issues of “congestion, safety, taxes and fees”.

The completion of renovations at NAIA Terminal 3 has been delayed until the later part of 2013, after which several international carriers are expected to transfer their operations from NAIA Terminal 1.

Meanwhile, airports in Mactan, Kalibo, Iloilo, Davao and Puerto Princesa are also on the priority list for upgrades.

Four international airlines seek flights to new Kolkata airport

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FOUR airlines have sought permission from India’s Ministry of Civil Aviation to fly to Kolkata, ahead of the completion of the new integrated terminal in the upgraded Kolkata airport, which is to be fully functional by 1Q2013.

Malaysia Airlines (Kolkata-Kuala Lumpur), Xiamen Airlines (Kolkata-Beijing), Turkish Airlines (Kolkata-Istanbul) and FlyDubai (Kolkata-Dubai) are looking to begin new flights early next year.

The new Kolkata airport has been upgraded to handle 20 million passengers, up from the current capacity of 10 million that is being fully utilised.

Bilateral flying rights are highly under-utilised on certain routes like China and Malaysia, so India’s authorities are expected to grant permission promptly.

K N Shrivastava, secretary of India’s Ministry of Civil Aviation, said the rights issue would not come in the way of increasing overseas flights out of Kolkata. He said: “Airlines that wish to fly to Kolkata will not face a problem. We are keen on having better connections out of Kolkata. Air India will also enhance operations.”

Anil Punjabi, chairman-east, Travel Agents Federation of India, believes that facilities at the new airport will attract more airlines to fly to Kolkata. He said: “There is no proposal yet to increase landing charges or other fees. Some European carriers have also expressed interest in flying to Kolkata.”

Rajendra Churiwala, director eastern region, IATA Agents Association of India, said: “An increase in international flights is anticipated as Kolkata is the only gateway to all of eastern India, and the destinations in this part of the country are growing at a phenomenal pace with the rise in inbound from ASEAN and the far east. Moreover, new Buddhist pilgrimage routes are being designed with added places of worship.”

Malaysia eyes Indonesia’s rapidly growing market for high-end travel

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MALAYSIA wants to tap the Indonesian luxury travel market to the peninsula as arrivals to the country grow rapidly.

Speaking to Indonesian outbound tour operators and the city’s socialites in Jakarta on Tuesday, Malaysia Tourism Minister, Dato’ Sri Dr Ng Yen Yen introduced Malaysia’s new tourism campaign Luxury Malaysia, which targets the high-end market.

She said: “Travellers today still look at destinations in Europe like Paris for luxury travel. Our new tourism direction is to make Malaysia a luxury destination.”

January-June arrivals from Indonesia to Malaysia grew 20 per cent over the same period last year to 1,108,361. Last year, Indonesia recorded 2,134,381 total arrivals.

“Apart from the fact that there is increased seat capacity from Garuda Indonesia, AirAsia and Sriwijaya Air, there is a rising number of outbound travel from Indonesia, which shows the economy is growing,” she said.

A couple of familiarisation trips organised by Tourism Malaysia Jakarta office had shown that with awareness campaigns and promotions, Malaysia has the potential to attract Indonesian high-end travellers.

“Many people are not aware yet that Malaysia is a duty free country. Apart from the five categories of products (car, glass and pyrex, cigarettes, alcohol and chocolates) all other products are tax exempted in Malaysia. Shoppers from all over the world can seek bargain buys from luxurious brands in Malaysia,” the minister said. Other areas that could potentially draw high-end travellers were the country’s culinary and cycling tours.

Dr Ng Yen Yen also said Malaysia had just launched a helicopter tour, cruise, Johor Premium Outlets, Legoland, KidZania as part of a lineup of luxury products.

“We are also offering the Fly and Cycling Tour for the high-end market. To travel agents who have a group of 30 people, we (the government) will organise a police escort, mechanics, and an ambulance,” she said. The Fly and Cycling Tour has tourists fly into Malaysia for cycling tours.

Quizzed on their target segment, Dr Ng Yen Yen said: “We are aiming for the top-notch ‘Hermes’ travellers and the next layer of ‘Mango’-brand travellers.”

New cooking studio to take tourists into Singapore’s happy belly

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FOOD PLAYGROUND, a cooking studio launched recently in Singapore, is looking to serve up cultural market tours and cooking classes to leisure and business event travellers.

Led by managing director Daniel Tan, who was with The Ascott Group and Pan Pacific Hotels Group, and another business partner, Food Playground’s three-hour Cultural Cooking Classes begin with a half-hour visit to a local wet market, where participants are introduced to local spices, tropical fruits and the locals’ way of life, followed by 90 minutes of cooking instructions on two popular local dishes and an hour of dining and interaction. It is priced at S$99 (US$80.50) per person.

Speaking to TTG Asia e-Daily at his cooking studio, which has a well-equipped kitchen for 16 pax and a spacious dining area, Tan said: “Singapore is a food paradise, but it is rare for a tour here to feature local cooking classes. We realised that travel (consultants) may have found it difficult to include cooking classes as part of a tour programme because cooking schools here require a minimum headcount of 10 people.”

Tan said programmes at Food Playground would proceed as scheduled as long as there were two participants.

Food Playground has started hosting groups of inbound tour consultants to introduce them to Cultural Cooking Classes, and “feedback has been very good”, said Tan.

Programmes offered are commissionable, but the commission rate has yet to be firmed up.

“I’ve also had several enquiries from companies wanting to do teambuilding at Food Playground. We can tailor the programme for private groups by featuring specific dishes or creating a cooking competition for teams.”

Earlier this week, Food Playground had its first corporate group – a product launch and cook-out for some 20 international media representatives, hosted by a multinational home appliance manufacturer.

Pan Pacific Singapore reopens after $65 million renovation

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PAN Pacific Singapore has opened its doors again after a five-month closure and an S$80 million (US$65 million) facelift.

The hotel’s biggest investment since its opening in 1987, the 790-key property now boasts redesigned guest rooms, a refurbished lobby and new dining concepts.

A new Pacific Club also occupies the top floor, offering panoramic views of the Marina Bay district and the South China Sea from 38 storeys high, as well as 24-hour service.

APEC meetings to spread across several Indonesian cities

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THE Indonesian government has selected 10 destinations to host preliminary meetings related to the Asia-Pacific Economic Cooperation (APEC) Summit in Bali next November.

The ten destinations are Jakarta, Bandung, Medan, Palembang, Jogjakarta, Lombok, Manado, Makassar, Semarang and Surabaya.

Indonesia Minister of Tourism and Creative Economy, Mari Elka Pangestu, said the move was part of the central government authority’s efforts to introduce other MICE destinations beyond Jakarta and Bali, giving them a chance to host international events.

“Discussion topics on the tourism agenda (for these related meetings) are sustainable tourism development and common visa,” Pangestu said.

Meanwhile, Pangestu said infrastructure development across Bali, which includes the expansion of the Ngurah Rai International Airport and the construction of the Nusa Dua-Airport-Benoa toll road and underpass at Simpang Siur, is “on track” and will complete by mid-2013, before the APEC Summit.

Amway China chooses Taiwan for 2013 incentive

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YEARS after Amway China led its incentive group for the first time to Taiwan by cruise in 2009, the destination will once again welcome delegates from the company in 2013.

Apple Tours, the appointed DMC for the event, will fly 12,000 to 15,000 top distributors from China and Hong Kong into Taiwan in five batches, with each group spending five days in the destination.

The event will span from March 12 to April 1.

Amway Taiwan, corporate relations director, Nadia Ding, said the 2009 trip to Taiwan was “the first direct cross-strait sea transport in 60 years” between China and Taiwan.

“But on that trip our distributors spent most of their time on the cruise ship, and was only on land for a few hours,” she said.

“Mainland Chinese find Taiwan an attractive destination given the historical background and rich tourism resources. (Our programme next year) will be more of an FIT arrangement. Distributors are encouraged to explore Taiwan on their own.

“Instead of sightseeing or shopping, we have come up with six itinerary options that explore Taipei and other cities. One itinerary, for instance, offers a day trip to Kaohsiung or Tainan via high-speed train. With the help of (smartphone applications), distributors may travel around easily. Many itineraries also aim to showcase the nightlife of Taipei,” she added.

As some of the participants were on the 2009 programme, Amway China has arranged for different experiences in the coming trip. For instance, the 2013 event will feature a closed-door shopping party with celebrities in major department stores, as well as a bicycle tour around Taipei, a gala dinner with cultural performances in an outdoor camp site.

Participants will also be given taxi coupons in lieu of cash.

Ding complimented the Taipei City Government for approving the use of the outdoor camp site as well as the National Sun Yat-sen Memorial Hall for the business sessions.

“This saves us from having to demolish and reinstall venue set-ups, as five groups will arrive and depart separately over three weeks. Our key challenge now is to find ways to woo our sophisticated distributors of different age groups and interests,” she said.