TTG Asia
Asia/Singapore Sunday, 21st December 2025
Page 2544

China-Japan diplomatic spat impacts flight frequencies, capacity

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AIRLINES are scaling back flight frequencies and capacity on Japan-China routes due to the ongoing diplomatic spat between China and Japan, which has already caused travel between both countries to nosedive (see TTG Asia e-daily, September 24).

Hainan Airlines has, since September 20, cancelled its twice-weekly service between Beijing and Okinawa.

All Nippon Airways is reducing capacity to Beijing from Osaka-Kansai (from October 17-24, except October 19 and between October 29 and 31) by downsizing the aircraft from a Boeing 767-300ER to a 737-700. The same equipment change will also affect flights from Tokyo-Narita to Beijing (October 18-31 except October 24). On flights from Tokyo-Haneda to Beijing, which currently operates with a 777-200ER, capacity will be reduced with the deployment of the 767-200ER (October 17-24 except October 19).

Japan Airlines (JAL) will trim service frequencies on the Osaka-Kansai to Shanghai-Pudong and Tokyo-Narita to Beijing routes. Both routes are now served twice daily, but from October 10-27 they will only be operated once daily. The thrice-daily Tokyo-Narita to Shanghai-Pudong service will be operated twice daily during this period.

The spat has also cost JAL 6,500 cancelled bookings from China and a further 5,500 from Japan between September and November, reported the Nikkei Business Daily.

Meanwhile, China Eastern Airlines has postponed the inauguration of four weekly flights between Shanghai-Pudong and Sendai to February 2, 2013. This service, which will be served by an Airbus A320, was supposed to commence on October 18.

According to China’s Xinhua news agency, Japan’s tourism industry is likely to be hurt by travel cancellations. It reported that over a million of Chinese travelled to Japan in 2011, a drop of 35 per cent over 2010.

Chinese tourists are among the highest spenders in Japan and spent an estimated 196.4 billion yen (US$2.43 billion) there last year, accounting for almost a quarter of the total spending by foreign travellers. This places the Chinese as the largest spenders by country, according to data from the Japan Tourism Agency.

Emerging Philippine destinations widen range of tourism offerings

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PHILIPPINE sellers are broadening their buffet of tourist options in an effort to spread visitors beyond the usual Manila, Cebu and Boracay.

Asian travellers who are not into sun and sea, as well as Europeans whose travel insurance do not cover flying with domestic carriers due to the ongoing European Union ban, have the welcome mat rolled out for them in emerging destinations such as Banaue and Baler on the island of Luzon, which are accessible overland from Manila.

Jeepney Tours is set to launch experiential packages in the international market for Batad town in the highlands of Banaue, which will include living with locals, imbibing their culture and taking part in activities such as farming in the province renowned for its 2,000-year-old rice terraces.

Jeepney Tours managing director, Clang Garcia, said the tours would showcase the Philippines as an agricultural country, and appeal to Europeans and students who were not used to rural life. Programmes can also be tailored for incentive trips.

Ine Faustino, general manager of CCT 168 Tours, also attests to the growing popularity of countryside tours, especially those along the way to Banaue, passing by Bulacan, Nueva Ecija and Nueva Vizcaya. “Europeans and balikbayans (returning Filipinos) are not familiar with the local colours like rice planting, harvesting and separating the chaff from the grain, so they like countryside stops very much,” said Faustino.

Other destinations in Luzon in the early stage of emergence are Baler in Quezon province, north-east of Manila, for surfing, as well as Laoag in Ilocos Norte, north of Luzon, for its sand dunes, casino, museums and age-old churches that can be packaged together with the heritage destination of Vigan in Ilocos Sur.

The world’s eyes have also recently fallen on the Caramoan Islands in Camarines Sur, or Camsur province, featured location of Survivor US’ 25th season, which premiered a week ago and runs until the end of the year.

While Camsur is still a destination with few international-level resorts, its relatively undiscovered beaches and limestone cliffs are making sellers sit up. It is most commonly accessed from Naga City, and transfers can be arranged to Gota Resort in the heart of the Caramoan. Tourists can also stay in Legaspi, which has stunning resorts like Misibis Bay and the newly-opened Oriental Hotel.

Pat Alberto, president and general manager at Ark Travel Express, said while Caramoan would always be compared to Phuket, it was an entirely different destination. “We need to learn to manage expectations,” he explained.

Additional reporting by: Marianne Carandang

AOS to extend reach with Cambodia, Singapore offices

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MALAYSIA’S leading inbound tour operator Asian Overland Services (AOS) Tours & Travel has unveiled plans to expand regionally to provide customer support for its online B2B portal, aosclick.com, which has been recording double-digit growth since its 2009 launch.

Two overseas offices will be established in Cambodia and Singapore, and will be known as Asian Overland Travel Cambodia and Asian Overland Travel Singapore respectively. Reporting to the main office in Kuala Lumpur, both offices will continue to work with existing local partners to provide ground handling services.

Said managing director, Yap Sook Ling: “The office in Cambodia will be set up in end-October to provide inbound and outbound tours. Both leisure and MICE traffic from China and India will be targeted as both countries are new markets for Cambodia, and by going in early, we hope to get first-mover advantage. The Singapore office will be operational in December.”

Explaining the reasons for setting up shop in Singapore, Yap said: “Singapore has easy flight access and is a sought-after destination among Asian and European travellers. It is also an attractive destination for MICE. With this office we hope to promote dual-destination incentives, combining Malaysia and Singapore.”

She added: “This is just the beginning of our expansion plans. By 2015, we plan to have an operations office in every major Asian destination.”

Tohoku launches global tourism campaign to bring back arrivals

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THE city of Sendai, Tohoku Tourism Promotion Organization, Japan Railways and inbound travel experts in the Tohoku region are coming together to roll out a rejuvenated Welcome to Sendai campaign from April to June 2013, in the hope of regaining tourism numbers.

Campaign details were still being worked out at press time but are expected to be ready by year-end. Unlike the first Welcome to Sendai campaign held in 2008, which was only targeted at the local market, the second edition will have more international appeal as the global audience comes into the cross hairs this time, with Asia as its core focus, said Sendai City’s economic affairs bureau senior officer, Osamu Arakida.

The campaign aims to show that Sendai City, the largest city in Tohoku, is safe from harmful radiation and that business is as usual after last year’s earthquake and tsunami, said Arakida, who revealed that foreign arrivals to Sendai dipped from 90,000 in 2010 to 24,000 last year.

He said: “Sendai and Tohoku are recovering, but arrivals are not yet back to normal. We’ve had charter flights from Thailand and Hong Kong last year, and this is proof that confidence levels have somewhat recovered among the Thais and Chinese.”

However, outbound experts selling Japan remarked that the campaign duration should be extended and details given well in advance for easier promotion.

Desmond Lee, group managing director of Malaysia-based Apple Vacations & Conventions, said: “The campaign should be at least a year long – three months is too short. By the time the details of this campaign are made known and we advertise in the local media, the campaign will already be over. The campaign should also include media and (trade) fam trips so people can see the situation in Sendai and Tohoku for themselves.”

Said Tai Poh Kim, managing director of Hello Holidays, another outbound expert from Malaysia: “Japan is not a cheap destination for Malaysians. It attracts the affluent (travellers) as a five-night programme in Tohoku would cost about RM8,000 (US$2,600).”

“The campaign should have something really special to attract Malaysians to Sendai and Tohoku as both are not as well-known as other popular destinations such as Tokyo, Osaka and Hokkaido. Sendai should also (spend) money on international advertising and promotions to make this campaign a success.”

More travellers eager to see exotic China: buyers

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BUYERS at PATA Travel Mart told TTG Asia e-daily that China has been winning more hearts as a destination, with many clients asking for more complex and off-the-beaten-path itineraries.

Cindy Yam, vice president, Essential Travel & Tours Los Angeles, has seen a spike in demand for both group and FIT traffic to unfrequented locations in China.

“China is our hottest destination right now – we send more than 20 groups per year. Beijing, Xi’an, Shanghai…lots of Americans have already been to these places. Instead, they are starting to head to places in the far west such as Xinjiang, Lanzhou, Dunhuang, Gansu and Urumqi,” she said, adding that travel to western China tends to be seasonal.

“We only organise trips to western China in May or September because the weather tends to be better during this period,” Yam explained.

To reach China from the US, her customers usually fly with Cathay Pacific and transit via Hong Kong, or with Korean Air via Seoul. They spend about US$5,000 per pax including flights and stay at least two weeks in the country.

M Zaki, travel consultant with California-based RZ Travels, has also received hundreds of enquiries badgering him to provide information on more remote areas on the mainland.

“My clients are keen on exploring the ‘real’ side of China,” he said. “They want to explore the rural areas, see how people are living…and how it is like in the countryside. We’ve also received quite a number of enquiries for land itineraries packaged with cruises on the Yangtze River.”

Buyers in the region also noticed a similar trend of China climbing the popularity stakes.

Rosemariecel C Sanchez, manager-outbound leisure, Executive Resources Manila, has experienced a surge in the number of golfing groups her company has been packing off to China this year. These visitors spend an average of five days enjoying the pristine golfing facilities in places such as Mission Hills in Dongguan or Spring City Golf & Lake Resort in Kunming.

“This segment to China has really picked up. It used to be about 50 pax per year, but this year it’s already been about 100 pax so far,” she said.

Adi Haryanto, tour manager of Esa Tour Jakarta, which handles three to four 100-500 pax incentive groups to Beijing, Shanghai and Guangzhou every year, said requests for more exotic destinations such as Sichuan, Yunnan and Guangxi had been on the uptrend over the last couple of years.

“China is a never-ending story. Most of our clients have already been to the main cities such as Beijing and Shanghai, and there are now quite a number who are keen on travelling to Chengdu, Kunming, Guilin and Huangshan,” he said.

However, while interest in China’s exotic side seems to be at an all-time high, several buyers expressed reservations about whether these far-flung destinations were ready to handle the hike in traffic.

Melba D Lobina, general manager of The Far East Travel Company Hong Kong, who has seen a peak in interest in less well-known cities such as Tianjin, said: “We hesitate to offer these destinations due to the language barrier and because we are not aware of what the facilities in these places are like.”

“Communication is a huge problem, even with the suppliers and local tour operators. In order for us to really go out and sell these areas, destination marketing and knowledge need to improve first.”

Esa Tour’s Adi agrees. “Marketing and promotion definitely need to be better, not to mention that sending big groups to smaller places always tends to be more difficult in terms of logistics,” he said.

Expedia ties up with Thomas Cook to offer free visa assistance in India

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ONLINE travel portal Expedia will partner with Thomas Cook India to offer free visa assistance to its clients, in a move expected to net travellers less familiar with visa application procedures.

The service is likely to appeal to first-time and younger travellers who may be at a loss when dealing with the complexities of visa applications.

Vikram Malhi, spokesperson for Expedia India, said: “We will send a person to the traveller’s home to collect documents and through our partner Thomas Cook’s help, we will get the visa done in a seamless and easy way for the traveller.

“We wanted a credible partner for visa services and that is why we picked Thomas Cook, as they have been in this market for a long time.”

Expedia expects the new service to widen their customer base to include younger travellers, having primarily catered to an older demography conversant with visa procedures. By reducing the hassle in applying for visas, the service is also predicted to spur domestic tourists to travel overseas.

Rakesh Lamba, managing director, New Delhi-based Prakriti Holidays, said: “Most first-time tourists gravitate towards offline tour operators and feel at ease with a person handling their visa paperwork and other travel needs. It’s the person-to-person contact that is reassuring and should work well for this arrangement with Thomas Cook India.”

The only other online travel portal offering a similar service is Yatra.com. MakeMyTrip and Cleartrip do not offer such free visa assistance, although visa forms are available for download on the MakeMyTrip website.

GE leases two modern aircraft to Myanma Airways

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GE AVIATION Services (GECAS), a subsidiary of General Electric, will lease state-run Myanma Airways two modern Embraer E-190 aircraft, making Myanmar the 76th country where GECAS leases aircraft.

U Than Htun, managing director of Myanma Airways, confirmed that the airline has placed an order for two Embraer E-190s that will arrive in November. They will replace the airline’s existing Fokker F-28s and enable Myanma Airways to begin offering regional services.

Myanma Airways, not to be confused with Myanmar Airways International, was formed in 1948 as Union of Burma Airways and operates only scheduled flights to 19 domestic destinations.

GECAS president and CEO, Norman C T Liu, said: “These two aircraft – modern, fuel-efficient (and) powered by GE engines ­– will help Myanma Airways expand its fleet and their operations.

“The seats of the E-190 aircraft are wider than an Airbus A-320 and the cargo area is (larger) too. Service charges for maintaining the aircraft are also cheaper,” he added.

U Than Htun said Myanma Airways would begin using the two new aircraft in the first week of December.

“We will use the aircraft to fly to Gaya in India, Chiang Mai in Thailand and domestic destinations, such as Heho, Mandalay and Nyaung Oo, this summer,” he said.

Bali hotels beef up security preparedness

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BALI Hotels Association (BHA) sought to strengthen its members’ resilience against terror threats through a one-day security workshop last Thursday, following the recent arrest of 11 terrorist suspects in Indonesia’s Solo, Central Java.

The workshop, attended by 78 security and training managers, covered a range of subjects and featured guest speakers from the British and Australian embassies. BHA also presented a new version of its Hotel Security and Safety Self-Assessment Tool, while the Bali Security Managers Association launched the Bali Security and Safety Emergency Radio Communications System. Police representatives also shed light on new meetings regulations for Bali.

BHA security and safety executive, Alexander Kesper, said: “This workshop underlines our commitment towards the highest standards not only with regard to the creation of unforgettable and unique holiday experiences for our guests, but also security and safety. To safeguard our guests and employees is a top priority and a team effort.”

Meanwhile, tighter police security is seen at Bali’s Gilimanuk, where ferry services connect Java with the resort island.

However, travel trade players in Jogjakarta and Central Java have reported business as usual.

Mekar Wisata Jogjakarta director, Tusi Kuswenda, said: “We have not had any queries or cancellations despite the news. We currently have a group of expatriate students touring Jogjakarta, visiting and helping a village affected by the Mount Merapi eruption a couple of years ago.”

Association of the Indonesian Tours and Travel Agencies (ASITA) Jakarta chapter chairman, Hasiyanna Ashadi, who is also Marintur Indonesia’s managing director, also said she had not heard any queries on security issues from either side.

“It is probably because the latest terrorist targets were the Indonesian police and not tourist and public spots, and security forces have been quick in breaking the cell,” she said.

Nevertheless, Jogjakarta Tourism Office director, Tazbir Abdullah, said they were taking precautions and appealing to tourism stakeholders and society to stay calm and vigilant.

“(The regional government) is ready to issue safety information should anyone be in doubt,” he said.

Manpower, slower rate growth are key challenges for Hong Kong hotels: HKHA chief

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THE newly-elected chairman of the Hong Kong Hotel Association (HKHA), Victor Chan, has predicted slower growth for the city’s hotel rates next year.
Chan said a single-digit growth was expected in 2013, following two to three years of double-digit increment, as some 20,000 new hotel rooms were expected to come into the market over the next five years.

He also warned of heightened manpower challenges in the hotel industry in 2013, created by a yawning communication gap between “supervisors and Gen Y frontline staff”.

To reach out to new blood, HKHA works closely with The Hong Kong Polytechnic University to organise Winter School, an executive development programme in hospitality.

“We place emphasis on both education and training, particularly the sales and marketing aspects. Apart from liaising with industry veterans to give career talks in schools, we also hope to venture out on a society-wide level to promote careers in the hotel industry.”

Manila Central Post Office to be converted into hotel

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SEVERAL companies, including Sino Group of Hotels which is behind The Fullerton Hotel Singapore, have expressed interest in transforming the 86-year old Manila Central Post Office (Philpost) building into a hotel, according to a source from the Philippine government.

The source has confirmed plans to lease the disused, five-storey Philpost building, which boasts an expansive floor area and elegant neo-classical architecture, for conversion into a five-star hotel.

Philippine president Benigno Aquino III is expected to issue an executive order next month authorising a committee to make official the plans for the Philpost building.

Wilkie Delumen, chief of the historic preservation division of the National Historical Commission, said “Philpost is a heritage structure that will be preserved, not demolished” and revealed that there were also suggestions to include a post office museum as part of the hotel redevelopment.

Delumen added that redevelopment of buildings in the Philpost vicinity, including Plaza Lawton, the Metropolitan Arts and Theater Building, and the National Press Club Building, was in the pipeline.