TTG Asia
Asia/Singapore Sunday, 21st December 2025
Page 2526

British Airways upgrades Singapore, Sydney services

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SPECULATION that British Airways (BA) might discontinue services to Sydney in the aftermath of the Qantas-Emirates alliance has been laid to rest, as the carrier has elected to deploy its newest aircraft, the Boeing 777-300ER, on its London-Singapore-Sydney route starting March 30, 2013.

The new planes feature BA’s next-generation First Class, Club World, World Traveller and World Traveller Plus cabins.

In addition, flights on the London-Singapore-Sydney as well as London-Singapore turnaround service will be transferred to Heathrow Airport’s Terminal 5, offering convenient same-terminal transfers to BA’s European and North American destinations.

Premium class travellers will also be able to avail of BA’s Concorde Room and Galleries Club lounges within the terminal.

Jamie Cassidy, area general manager for Middle East & Asia-Pacific, BA, said: “Our new initiatives mark a new chapter in our history with Australia, and underscores our commitment to the route. The enhancements are great news for our passengers from Singapore.”

BA’s remaining turnaround service to Singapore will continue to operate with the Boeing 747-400. BA will take delivery of its first A380 in the second half of 2013, making it the ninth operator of this aircraft type.

Philippines, Thailand explore expansion of air links

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TALKS to expand commercial air services between the Philippines and Thailand are set to take place in Bangkok on November 13-14.

According to Carmelo Arcilla, executive director, Philippines’ Civil Aeronautics Board, the negotiations seek to support the growth of tourism in the country.

He added: “Actual air negotiations are driven by a variety of triggers such as requests from local airlines on account of capacity or route expansion, requests from foreign governments for new or additional air services or routes, or simply to modernise the terms of existing agreements.”

The discussions come on the heels of the Philippines’ Department of Tourism’s ramped-up marketing focus on Thailand, which was recently grouped with Malaysia as a source market under the purview of its Malaysia-based marketing director (TTG Asia e-Daily, October 11, 2012).

Bangkok is a stopover for Philippine Airlines’ twice-weekly service between New Delhi and Manila. The national carrier and its sister airline, AirPhil Express, currently have the largest seat allocation on the Manila-Bangkok route, followed by Cebu Pacific.

Tourism Victoria woos China with first-ever dedicated campaign

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VICTORIA has become the first Australian state to launch a marketing campaign targeted specifically at the Chinese outbound market.

Unveiled by Victorian premier Ted Baillieu during a trade mission to Shanghai in September, the A$8 million-plus (US$8.3 million) Open Up To More campaign centres around a 30-second television commercial depicting a young Chinese couple discovering Victorian landmarks such as Yarra Valley, Ballarat’s Sovereign Hill and the Great Ocean Road.

Lasting till May 2013, the campaign aims to drive traffic to Tourism Victoria’s new Chinese language website (cn.visitmelbourne.com), and will also incorporate advertising across various print and social media.

In addition, Tourism Victoria will work closely with Chinese airlines flying to Melbourne, and Australian tour operators specialising in Chinese inbound.

For the year ending June 2012, Chinese visitors had the highest expenditure of all international arrivals to Victoria, up eight per cent year-on-year to A$905 million. China also contributed the largest share of international visitors to Victoria with 280,100 arrivals, up 27 per cent year-on-year.

Marriott prepares to debut two new brands in Asia

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MARRIOTT International has unveiled plans to more than double the size of its Asia portfolio over the next few years.

With 132 hotels currently in operation and 143 properties in the pipeline in Asia, Marriott expects to grow its regional network to at least 265 hotels by 2016, encompassing more than 80,000 rooms in 16 countries.

The company already has 127 hotels opened and under development in China, and is also planning to beef up its India portfolio from 15 to more than 50 hotels.

Simon Cooper, president & managing director, Asia, Marriott International, said: “We have seen great growth across our portfolio and expect to be launching new brands in the region soon, with the introduction of Fairfield by Marriott in India next year and the launch of our Edition brand in Bangkok in 2014.”

Earlier this month, Marriott rolled out the Autograph Collection in Asia with the opening of The Stones Legian, Bali.

According to Cooper, China and India are “driving forces” for Marriott’s business in Asia, but the company is also “seeing growth with new signings and openings in Indonesia, Japan, Malaysia, Vietnam and elsewhere in the region”.

Having launched its Li Yu programme in July (TTG Asia e-Daily, July 5, 2012), the company is also training its associates and teams outside of China in anticipation of the expected 80 million outbound Chinese travellers this year.

Tiger, Scoot extend single itinerary to 13 more destinations

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TIGER Airways and Scoot have enhanced their network tie-up (TTG Asia e-Daily, October 2, 2012) by introducing joint itineraries to 13 more destinations in North Asia, the Indian Subcontinent and South-east Asia.

Starting October 31, travellers may purchase a single itinerary for travel from Sydney, the Gold Coast and Tianjin, served by Scoot; to Bangalore, Kochi, Hyderabad, Chennai, Thiruvananthapuram, Tiruchirapalli, Phnom Penh, Hanoi, Dhaka, Penang, Colombo, Kuching and Jakarta, served by Tiger, via a transit in Singapore.

This complements the existing cooperation to Phuket, Ho Chi Minh City and Kuala Lumpur, and brings the total number of destinations served under the Tiger-Scoot partnership to 16.

In addition, customers will be able to purchase flight itineraries originating from South-east Asia. New routes available on single-itinerary bookings include Jakarta-Tianjin, Hong Kong-Sydney/Gold Coast, Guangzhou-Sydney/Gold Coast, Hyderabad-Sydney/Gold Coast, Cambodia-Sydney and Chennai-Sydney.

Tickets purchased on these joint itineraries go on sale October 31, for travel from November 15.

More air passengers using self-service, mobile offerings: SITA

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AIRLINE passengers want greater control of their journey and are looking for more self-service and mobile-based offerings during travel, according to the 2012 SITA/Air Transport World Passenger Self-Service Survey.

Based on responses from 2,526 international passengers passing through airports in Abu Dhabi, Beijing, Frankfurt, Atlanta, Mumbai and Sao Paulo, the survey found that 70 per cent of passengers now carry smartphones, which is fueling demand for services such as self-boarding and flight information updates via their mobile devices.

This year, websites were the most frequently used platform for check-in with 79 per cent of respondents using them regularly or occasionally. Kiosk usage also increased, with 77 per cent of passengers using them for check-in. Mobile check-ins grew by one third during this period, while 21 per cent of passengers used a mobile boarding pass.

Seventy per cent of respondents used a self-service channel to check-in on the day of the survey, up from 54 per cent last year.

Close to 90 per cent of passengers surveyed rated flight status updates on their mobile devices and self-boarding as their top self-service technologies, while 68 per cent picked automated bag drop as one of their top self-service offerings.

Sixty-five per cent of respondents said they would use flight status updates if offered via social media platforms, while 89 per cent would use them if offered via mobile devices.

Passengers surveyed also demonstrated a lack of enthusiasm for receiving service promotion or retail offers on their mobile phones, with just over half open to receiving advertising.

However, of those who were reluctant to receive advertising, 61 per cent said they would change their minds if airlines and airports personalised the messages, made them relevant and allowed passengers to control their delivery.

Contiki’s 2013-14 Europe tours 15 per cent cheaper

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CONTIKI, the touring specialist for 18 to 35-year-olds, introduced its 2013-14 brochure for Europe to trade partners in Singapore yesterday, having orchestrated similar launches in Australia, New Zealand and Canada over the past two months.

Some 11 new itineraries have been added, including Greek Flotilla Sailing, Best of Russia and Croatian Island Hoppers. Travellers can choose from 95 itineraries across six different travel formats such as Time Out, which takes participants to multiple-countries or particular regions at a fast pace; Concept Tours, which incorporates exclusive accommodation and activities; or Camping Tours, designed for individuals on tight budgets.

According to Contiki’s head of sales and marketing for Asia, Lynn Koh, prices for its 2013-14 European tours have tumbled by around 15 per cent relative to the 2011-12 edition. “The savings we’ve made from the depreciation of the euro and US dollar have been passed on to our customers. This is a point travel experts should actively highlight,” she said.

On average, the tours cost US$1,800 per pax, last between three and 46 days, with around 50 pax travelling together each trip.

Meanwhile, the 50-year old brand has launched a new marketing campaign to connect with the increasingly wired Gen X and Y segments. Entitled #noregrets, the campaign leverages social media platforms such as YouTube, Facebook and Twitter, as well as search engine optimisation to generate interest and encourage bookings.

“This is one of Contiki’s biggest and most unified marketing campaigns to date. The messages and language we’ve adopted resonate strongly with our target audience, which does not respond to traditional media such as print. The campaign will be rolled out solely online,” said Koh.

Workshops have already been conducted for travel experts in Japan and South Korea, while those based in Malaysia, Taiwan, the Philippines and Hong Kong will attend similar training sessions over the next few weeks.

Contiki plans to organise workshops for Singapore-based travel companies in early 2013, with refresher courses conducted prior to the bi-annual National Association of Travel Agents Singapore fairs.

Mainland China leads arrivals surge to Hong Kong

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VISITOR arrivals to Hong Kong during the first three quarters of 2012 grew 16.3 per cent year-on-year to reach 35.4 million, based on the latest figures from the Hong Kong Tourism Board (HKTB).

Of this number, 25.3 million were mainland Chinese visitors, a year-on-year increase of 24.2 per cent. The Individual Visit Scheme contributed 66.2 per cent or 16.8 million tourists, gaining 26.4 per cent from last year. The number of Shenzhen residents making visits with the multiple-entry visa hiked 58.8 per cent year-on-year to about seven million.

Among shorthaul markets, North Asia chalked up the best performance with 1.8 million arrivals, a year-on-year growth of 6.3 per cent. Over half (one million) of these visitors came from Japan – seven per cent more than last year – while the remaining 800,000-plus arrivals from South Korea represented growth of 5.4 per cent year-on-year.

From South-east Asia, arrivals reached almost 2.3 million, similar to last year’s figure, though the Philippines posted an encouraging 11.4 per cent boost in arrivals.

Overall longhaul overnight arrivals increased 4.2 per cent to more than 1.3 million. The UK contributed some 380,000 visitors (up 5.1 per cent), while arrivals from Russia displayed a marked increase of 48.9 per cent to 130,000.

HKTB expects to sustain the steady growth of arrivals in 4Q2012 to reach its target of 44 million visitors for the year.

Amadeus launches travel expert e-commerce seminars

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AMADEUS will organise a series of e-commerce seminars in the Philippines, Hong Kong, Malaysia and Taiwan to educate travel agencies on how to leverage online platforms to drive revenue and expand their businesses.

The Amadeus E-commerce Seminars will demonstrate Amadeus solutions such as Amadeus Agency Internet Engine, Amadeus Mobile Traveller and Amadeus e-Power, which remove the complexity around making travel arrangements online, and while on the move.

The seminars will be held for free in the Philippines, Hong Kong, Malaysia and Taiwan from now until December, with more markets in Asia-Pacific to follow.

SIA buys stake in Virgin Australia, which also nabs share in Tiger

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IN A synchronised move, Singapore Airlines (SIA) has acquired a 10 per cent stake in Virgin Australia Airlines for US$108.8 million, while the latter has secured a 60 per cent share in SIA subsidiary Tiger Airways Australia for US$36.2 million.

Virgin Australia is now co-owned by founder & president Richard Brandson (26 per cent), Air New Zealand (19.9 per cent), Etihad Airways (10 per cent) and SIA (10 per cent), with the remaining 34.1 per cent publicly listed on the Australian Stock Exchange. SIA also has a 49 per cent share in Branson’s Virgin Atlantic Airways.

The development comes almost one-and-a-half years after the two airlines inked a partnership agreement during the IATA 67th AGM and World Air Transport Summit in Singapore (TTG Asia e-Daily, June 7, 2011).

Since then, Virgin Australia has transformed from a low-cost into a full-service carrier. However, the airline’s unexpected investment in Tiger Australia means it has re-emerged in the LCC arena to take on Jetstar Airways, which is owned by arch rival, Qantas Airways.

Virgin Australia and SIA plan to grow Tiger Australia’s current fleet of 11 Airbus A320 aircraft to 35-strong by 2018.

SIA CEO, Goh Choon Phong, said: “This major development demonstrates the importance and strength of the partnership between our two airlines, and our shared commitment to an alliance that provides a wide range of consumer benefits. With this development, there is no doubt that SIA and Virgin Australia intend to be alliance partners for the long haul.”

Virgin Australia CEO, John Borghetti, said: “This transaction allows Virgin Australia to access the budget market, and enables Tiger Airways Australia to expedite its growth, providing greater competition in this important market segment.”

Meanwhile, Virgin Australia has made a US$101.9 million takeover bid for Skywest Airlines, a regional carrier based in Perth, Western Australia.