TTG Asia
Asia/Singapore Wednesday, 22nd April 2026
Page 2463

Singapore’s food obsession

0

The way to a Singaporean’s heart is through his stomach. Raini Hamdi looks at Singapore as a source of and a destination for gourmands, both factors feeding on each other and fuelling growth

food-main
Artisanal and mouth-watering: Matt Moran and Jean-Francois Piege’s (top right) masterpieces

When a survey reveals Singapore has overtaken Japan as having the region’s top diners, Singaporeans are probably the least surprised, since their obsession with food is as endemic and conspicuous as the smell of cheese.

MasterCard’s latest survey of the dining-out habits of 7,678 respondents from 16 markets in Asia-Pacific shows that Singaporeans are prepared to fork out twice as much (US$262) as the overall average monthly dining spend of US$130 for the whole Asia-Pacific. Japanese and Chinese follow closely with an average monthly dining spend of U$225 and US$203 respectively. In contrast, the region’s smallest spenders – India and Indonesia – spend US$17 and US$19, or three and four per cent of their monthly household income, respectively, on dining.

According to the survey, Singaporeans’ spending on dining grew by nearly 25 per cent from US$212 in June 2011.

The findings came just as the curtains came down on the 17th World Gourmet Summit in Singapore where, for 11 days, the city’s F&B scene burst like a ripe apricot with 45 special dinners and workshops in 13 host venues, 18 partner restaurants and eight wineries.

Top chefs, including Italy’s Gabriele Ferron (famed for his risotto), France’s “slow food” Jean-Francois Piege and Spain’s chocolate and sugar-pulling artisans Paco & Jacob Torreblanca, partnered the head chefs of their host venues in presenting menus that showed their artisanal skills.

An Italian hands-on culinary workshop featuring masterchefs Corrado Assenza  and Lino Sauro was priced S$148+ (US$119), while a Chateau de Beaucastel wine dinner featuring Chef Jean-Francois and Christopher Millar at Stellar at 1-Altitude was sold out, even at S$448+. Food was paired with fashion (an edible catwalk showcasing diamonds had models wearing chocolate dresses), and with arts (a meet-the-cast of Othello with cocktails prepared by five restaurants).

Events such as this put Singapore on the world culinary map, while Singaporeans’ willingness to spend on dining ensures a steady stream of new F&B establishments in the city, said Olivier Bendel, CEO and owner of Déliciae Hospitality Management.

The F&B scene is so sizzling that entrepreneurs such as Paris-born  Bendel and top-gun chefs like Bruno Menard – the only three Michelin star chef in Singapore – now call the city home.

Said Bendel: “I’ve opened nine restaurants here in 2.5 years. We’ll open our second L’Entrecôte in the new Suntec Singapore (which is undergoing modernisation) in September and probably one or two more restaurants by the end of this year or beginning 2014. Then we’ll explore opening in the rest of South-east Asia.

“Singapore customers know their food and always want to discover new things, which is good as it keeps us on our toes. They go for both affordable and ultra-fine food.”

Which is why Bendel’s restaurants range from fine-dining such as Forlino, to the funkier and affordable &Made by Bruno Menard, which sells handmade burgers. The majority of customers are Singaporeans, said Bendel. “I’m proud of that, as Singapore is my home now and I want to bring something to the community. I actually did not come here to open restaurants.”

2am:dessertbar’s owner and founder Janice Wong agreed that Singaporeans always want something new. She said: “The challenge is sustain interest and create new consumer experiences.”

Her latest experiment involves techniques with skins and seeds. “Mangosteen, melon and cantaloupe seeds are full of antioxidants and proteins. We’re turning edible stuff that are commonly thrown away into tasty sauces or for inclusions in breads and salads. So eating becomes meaningful and a social education as well,” she said.

Matt Moran, known for his successful Aria restaurant in Sydney aside from being a judge onMasterChef Australia (Season 3), said Singapore’s culinary scene kept getting better each year in the past 11 years he had been visiting. “You can tell by how many chefs are coming here from around the world, by how many great restaurants there are here – Singapore has become a food mecca,” he said. His favourite restaurant in Singapore is André, which he thinks is “top 10 in the world at the moment”. Asked why he had not opened a restaurant here, Moran said: “May be one day.”

India’s celebrity chef and restaurant owner Sanjeev Kapoor, judge of MasterChef India(Season 3), described such reality TV shows as “a theatre of food” – designed to entertain, not educate – and Singapore as “the biggest theatre we have in this part of the world”. But, like Moran, he too was non-committal about opening a restaurant in Singapore. “Let’s see,” said Kapoor.

The fact is, while F&B has become big and Singaporeans are appreciating more good food, operating a restaurant in the city is a challenge even to the best of them. Menard said: “I thought I knew Singapore quite well, as I had been coming here (before moving to Singapore) most of the time. I’ve been here for over a year now and the experience has been challenging, to be honest.

“The biggest frustration is finding people to work in this business and I would not be the only to tell you that. We’re all struggling to find staff who want to spend their lives as a chef, waiter, maitre ’d or sommelier, which in Europe are real professions. It is also difficult to hire foreign talent.

“There’s also the challenge of getting fresh produce. We import of course but you can’t talk ‘fresh’ if you import. Fresh fish for me is fish caught overnight. Here, the freshest and nicest fish you get is five days old. Fortunately, the companies which import are trying to make it faster and better all the time.

“But it’s also exciting to live here, build up the F&B business and create something new from scratch. When I came here 15 years ago, there was nothing in terms of French or European food. Today this is well-represented and there are lots of outstanding restaurants.”

Thailand: Where’s the beef?

THAILAND’s chefs and restaurants continue to build on the kingdom’s reputation as a destination for food lovers, but the country boasts few marquee gourmet events.

Innovative venues continue to spring up across Bangkok, ranging from Water Library, which boasts the city’s most expensive tasting menu, to smaller dining houses such as Opposite, Paste and Supanniga Eating Room.

Two Bangkok restaurants, Nahm and Gaggan, made The World’s 50 Best Restaurants 2013 list. Another two venues, Eat Me Restaurant and Sra Bua by Kiin Kiin, joined them in Asia’s Top 50 Restaurants 2013.

Despite the groundswell of culinary creativity and local restaurants winning international plaudits, Thailand still has few major events or festivals that put it on the global gourmet map.

Last year, the Tourism Authority of Thailand (TAT) and Visa International teamed up to launch Thailand Splash and Spice in Bangkok, a three-month campaign targeting Visa cardholders and international and domestic tourists (see list). “There are about 127 restaurants in this programme,” said a TAT spokesperson. “The programme is open to all restaurants interested in participating. These include hotel restaurants, dining venues at malls and authentic, must-visit local restaurants.”

The campaign is promoted through the media but has no dedicated sales agencies.

Thomas Kinsperger, F&B manager, Mandarin Oriental, Bangkok, said Thailand Splash and Spice had not worked well for the hotel last year.

In general, Mandarin Oriental, like many high-end establishments, relies on its own activities and organises five or more events with Michelin-starred chefs each year.

“We always target chefs that cook a similar cuisine to what we do in a particular outlet (we host the event in),” Kinsperger said. “It is important to us that the chefs are all established and known worldwide and have not been to Bangkok previously.”

Despite bringing in some of the best chefs in the world, a majority of diners at these events are local Thais or expatriates, with only one in 10 bookings into the hotel for the experience.

Of the handful gourmet events Thailand has, the pinnacle is the Annual World Gourmet Festival hosted by Four Seasons Hotel Bangkok, a week-long extravaganza which has built its reputation over the past 13 years. But tour operators still tend to focus on Thai food as more of a cultural experience when putting together packages, rather than emphasising high-end cuisine.

“We’re not really influenced by food festivals or visiting chefs,” explained Michael Lynden-Bell, Thailand general manager, Exotissimo Travel.
A concerted effort from the public and private sectors is needed to promote the country as the foody destination in South-east Asia, said Kinsperger. “Both sectors should drive this, but particularly the TAT,” he added. – Greg Lowe

Key F&B events in Thailand
Thailand Splash and Spice, March 15 – May 31 This campaign by TAT and Visa International was launched last year. This year’s event went beyond Bangkok to include Chiang Mai, Pattaya and Phuket. Prices start at 749++ baht (US$25) for lunch and 1,499++ baht for dinner.

14th Annual World Gourmet Festival 2013, September 2-8 Hosted by Four Seasons Hotel Bangkok, this event has grown over the years into Bangkok’s premier culinary event. Last year, eight top chefs from around the world were flown in with each showcasing their cuisine for two nights.

Samui Fine Dining Festival Now in its second year, this biannual two-month long event focuses on Thai and international chefs based on the island rather than flying in culinary superstars for one-off events. Each night, 16 restaurants create special six-course menus priced from 1,800 baht to 4,900 baht per head. More than 2,500 menus were created in March and April during the event earlier this year. The next takes place in June.

This article was first published in TTG Asia, May 31 – June 6, 2013 issue, on page 14. To read more, please view our digital edition or click here to subscribe.

SIA splashes out on 60 new aircraft

0

SINGAPORE Airlines (SIA) has announced its intention to place a US$17 billion order for 30 Airbus A350-900s and 30 Boeing 787-10Xs.

The airline is slated to take delivery of the A350-900s in the financial year 2016/17, plus options for 20 more that may be converted into orders for larger A350-1000s.

The B787-10Xs, intended for deployment on medium-haul routes, are scheduled for delivery in 2018/19.

These new orders increase the number of firm aircraft commitments SIA has with Airbus and Boeing to 126, the airline said in a press release.

SIA CEO, Goh Choon Phong, said: “Today’s aircraft orders are among the biggest in SIA’s history, helping to ensure that we retain our industry leading position.

“These new aircraft will provide opportunities to grow and renew our fleet and enhance our network, benefiting customers by offering more travel options and the latest in-flight cabin products.”

Hard Rock catches strong MICE

0

HARD Rock Hotels in Asia have seen growing MICE business and room occupancies, thanks to renovations and product enhancement undertaken over the last three years.

Hard Rock Hotel Bali recorded an average MICE business of 25-30 per cent out of its overall business, while its Pattaya and Penang properties posted 20-25 per cent each – and (the percentage is) increasing, said Michael Chua, vice president sales and marketing of HPL Hotels & Resorts, which operates the three properties.

The hotels’ “fun” meeting and events facilities are a big hit among MICE clients, a lot of whom hail from Singapore, Malaysia, Thailand and India, he said.

The new facilities, including the kids club Lil Rock and the self-contained Tabu club for teenagers, also cater to family-oriented Asians who may bring their families to meetings and conferences.

Hard Rock Hotel Bali director of sales, Fabio Simorangkir, said MICE from Australia is on the rise. The hotel had hosted 15 MICE groups from Australia between January and May, with more to come in 2013.

However, Russian MICE business has fallen as compared to the last two years due to strong competition posed by Thailand, he commented.

Chua said that while Hard Rock is “passé” in Europe, Asians still love the brand. HPL is keen on expanding the Hard Rock brand and is considering destinations such as Phuket, Kuala Lumpur, Jakarta, Bangkok and Hong Kong.

“We’re still learning but we would like to have more presence in the market. At the top of our list is developing more Hard Rock hotels in key tourism areas,” he added.

Italian NTO reopens India office

0

ENIT, the Italian national tourism board, earlier this week reopened its sole Mumbai office after a year-long absence in India.

Daniele Mancini, Italian ambassador to India, said at the opening: “India today is a high potential tourism market and numbers can only grow from here onwards in the coming years.”

ENIT set up its only Indian office in Mumbai in 2001, and has seen Indian outbound to Italy grow from 69,000 then to 467,000 in 2012.

“In the last one year, in spite of our absence in the Indian market, Italy has still recorded an important growth in tourist flow that shows the keen interest of Indian travellers towards Italy,” said Salvatore Ianniello, India representative, ENIT.

“We are looking forward to re-strengthening our past collaborations with our Indian trade partners and will be commencing shortly all activities related to the dissemination of travel-related information on Italy, such as educational and fam trips, location scouting, co-marketing activities, roadshows etc, and most importantly, being the point of contact for destination Italy.”

The NTO is planning workshops for the travel trade and will bank on Italy’s popularity as a setting for Indian films. ENIT will also establish the Italia Academy in 3Q2013, where Indian tour operators will attend training programmes in both India and Italy.

Koushik Goswami, general manager – outbound, Travelcorp, said: “Working in tandem with ENIT will help establish new circuits and identify new products in Italy, a destination that we have been selling for the last 15 years.”

Singaporeans give China, South Korea a miss for June

0

FEWER Singaporeans will be heading to China and South Korea, two traditionally popular destinations for the June school holiday period that begins next Monday.

Like their Malaysian counterparts, Singapore outbound tour operators attributed the decline in interest to the earlier H7N9 scare in China and the ongoing political tussle between North and South Korea (TTG Asia e-Daily, May 27, 2013).

Chan Brothers Travel marketing and communications manager, Jane Chang, said: “Despite (the absence of) travel advisories from the Ministry of Foreign Affairs discouraging travel to China and South Korea, and the reassurance by tourism boards that everything is still running as per normal, the decline in sales for the June holidays is undeniable.”

She said the agency has witnessed a 30 per cent and 20 per cent dip in bookings for China and South Korea respectively, compared to the same period last year.

Similarly, CTC Travel senior vice president, marketing and PR, Alicia Seah, said demand for the two countries has fallen by 25 per cent year-on-year to the benefit of Japan, Taiwan and Australia, which have emerged as the most popular destinations this June.

Nevertheless, Seah feels that demand for China and South Korea would rise in the near future. “We are hopeful that (the current fall in bookings) will now build a pent-up demand among our travellers, especially now that the situation (in China and South Korea) seems to have settled and they can be confident of travelling there again.”

Seah predicts travel demand for China and South Korea will “definitely go up” for the next holiday period in December.

Indonesia AirAsia strengthens Australia, Malaysia services

0

INDONESIA AirAsia is improving its network of flights to Malaysia and Australia, reviving cancelled routes and stepping up frequencies.  

The LCC will increase the frequency of its Lombok-Kuala Lumpur service from four flights a week to daily as of June 11, and restart thrice-weekly Denpasar-Kota Kinabalu flights on July 27. The latter was scrapped a few years ago.

To Australia, Indonesia AirAsia is also reopening its Denpasar-Darwin service with four-times-weekly flights beginning July 1. The route was axed last year.

Also starting July 1, the carrier will increase the number of Denpasar-Perth services from thrice-daily to four times a day.

Traders Hotel Puteri Harbour debuts in Johor

0

SHANGRI-LA Hotels and Resorts is set to launch Traders Hotel Puteri Harbour on June 1, the third property under the Traders Hotel brand in Malaysia.

The 283-room Traders Hotel Puteri Harbour is a 20-minute drive from downtown Singapore and within hours from Kuala Lumpur via the North-South Highway.

Part of the Little Red Cube development, the hotel provides guests quick access to the Legoland Malaysia, the indoor Puteri Harbour Family Theme Park featuring Sanrio Hello Kitty Town and the Little Big Club, as well as LAT’s Place (TTG Asia e-Daily, March 28, 2013).

Rooms and suites range from 33-96m2, and guests who stay on the Traders Club floor will enjoy a private lounge with breakfast, refreshments and evening cocktails; personalised check-in and check-out; meeting areas and a Club concierge.

Other amenities include free Internet access throughout the hotel, a rooftop infinity pool, a health club with massage services, a landscaped rooftop garden, a business centre and a free shuttle service to Legoland Malaysia. F&B options include all-day dining at the Harbour Café restaurant, rooftop SkyBar, the Lobby Lounge and takeaway outlet, On-the-Go.

Meeting planners can make use of the 515m2 Iskandar Ballroom and its reception area, which accommodates up to 600 pax, or any of the hotel’s five other meeting halls offering a bird’s-eye view of the hotel surroundings.

STB takes steps to help agencies focus on quality

0

THE Singapore Tourism Board (STB) is taking steps to help inbound agencies focus on attracting quality tourists, one of which is sharing consumer insights gleaned by its regional offices, which the trade can use to devise more ‘bespoke’ and tailor-made itineraries.

Another measure is to help identify and develop more training programmes to upgrade the skills of agency staff, in conjunction with national bodies such as the Workforce Development Agency (WDA). The new NATAS accreditation scheme (TTG Asia e-Daily, February 22, 2013) is one such programme.

STB’s CEO, Lionel Yeo, told TTG Asia e-Daily about these measures when asked what STB’s plans were to help agencies shift from competing on price to competing on expertise.

On the sharing of market intelligence, Yeo said: “We’ve been developing capability around market intelligence…We’re not just sharing, say, an understanding of the China market, but breaking down to markets such as Shanghai and Chengdu and what our focused studies show. This will help them to be more strategic in using these market insights to develop programmes.”

STB is also reviewing the Travel Agents Act & Regulations and Tourist Guides Regulations to ensure a pro-business regulatory framework that enables the industry to better cater to discerning travellers.

“We think there are players out there who may have innovative ideas – how do we help them do so without having to cross a lot of regulatory hurdles or a high entry bar?

“Tour guides have given us the feedback they have to work through travel agencies. In a sense, that’s a barrier to someone who wants to operate as a freelancer in doing his own walking tours, for example. So how do we make it easier for some of the more enterprising tour guides to do so?”

The review is still under way with no definitive conclusions as yet.

– View from the Top with Lionel Yeo, TTG Asia, June 14, 2013

Airlines likely to raise social media budgets for 2013

0

MORE airlines are clamouring for a slice of the social media pie, with more than 70 per cent of them intending to increase their budgets in this area this year – although many are struggling to do it right.

According to a survey of 29 airlines by SimpliFlying, an airline and airport consultancy firm, this represents a two-fold increase in the number of airlines planning to increase their social media budgets, when only 40 per cent did last year.

Speaking to TTG Asia e-Daily on the sidelines of Travel Distribution Summit, SimpliFlying CEO, Shashank Nigam, said: “The biggest challenge by airlines is the insufficient allocation of resources to social media.”

Besides budget, Nigam also emphasised the importance of having a strategy before entering cyber space, saying many airlines wanted to be online but did not know what to do differently on social media.

“The majority of airlines and airports face this problem as they rely on social media agencies who just recommend basic tactics with no link to the company’s overall business goals.

“As a result, they may be on Facebook, Twitter and Instagram, but there is ultimately no link to their strategy,” he added. According to Nigam, more than 200 airlines have Twitter accounts, but only 27 are highly-active tweeters.

“You may be present there, but if you are not doing it right, there is not sense at all,” he said.

Nigam singled out Japan Airlines (JAL) as a role model for having built an “astonishing” 10 mobile apps in 2012, covering everything from mobile bookings and airport navigation to inflight entertainment and flight countdown.

Tomohiro Nishihata, vice president for web sales and marketing, JAL, said: “We want to engage our customers at every possible touch point because that is how we can build brand loyalty and trust.”

Traci Mercer, vice president, market management for Asia-Pacific, Expedia, said engagement through social media was an “absolute emerging trend”.

“Fundamentally, we have gone from an information age to a recommendation age and this is all driven from social, which means the customers now become advocates,” she said.

MAS publishes fuel surcharge for Singapore-outbound flights

0

STARTING June 1, Malaysia Airlines’ (MAS) published fares for travel originating from Singapore will include fuel surcharge.

An MAS media statement said: “As fuel cost is part of the operating cost of the airline, it makes sense and provides convenience to customers and trade partners to have fuel surcharge included in the published fare.”

Albert Ho, executive director of Citystate Travel and chairman, air transport, National Association of Travel Agents Singapore, said the practice is not common among airlines. “Majority of airlines’ fares are quoted separately from the fuel surcharges. The few whose fares are inclusive of fuel surcharges include Emirates and Korean Air.”

However, hailing this as a commendable move, he added: “It is better to be more transparent about the true cost of an air ticket as travellers today are very discerning and expect airlines to be more open on its pricing strategy.”

While customers may feel “short-changed” when fuel surcharges are added to the final price and find themselves paying up to 30 per cent more than the original airfare, Ho said travel consultants also benefited as they “have less to explain”.

Jane Chang, marketing and communications manager, Chan Brothers Travel, pointed out that “the impact on the industry is still minimal and largely reliant on adoption levels by other airlines” as the practice was still uncommon among airlines.

MAS intends to introduce such fuel surcharges to its published fares progressively across its worldwide network, having already done so for flights originating from New Zealand (2006), Sri Lanka (2011) and India (2013).

Separately, MAS will increase the frequency of its Kuala Lumpur-Mumbai flights to 12 times weekly, beginning June 3, due to increased market demand.

The new daytime service departs every Monday, Wednesday, Friday and Sunday at 09.20, reaching Mumbai at 11.45. Flights leave Mumbai at 12.40 to arrive in Kuala Lumpur at 20.20.