TTG Asia
Asia/Singapore Wednesday, 31st December 2025
Page 2451

Dorsett announces GM, area GM for Dorsett Grand Labuan

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DORSETT Hospitality International has named Hugo Gerritsen as area general manager of Dorsett Grand Subang and Dorsett Grand Labuan, and Alfred Paulsen as general manager of Dorsett Grand Labuan.

Gerritsen, a 30-year hospitality veteran, was last COO at Katara Hospitality in Qatar. He accumulated experience working at a number of international hotel groups in Europe, Africa and Asia including Starwood Hotels & Resorts and Mövenpick Hotels & Resorts.

Paulsen was promoted from his recent position as deputy general manager at Dorsett Grand Subang. With 26 years of experience in the industry, Paulsen had previously served at Star Cruises and Best Western International.

In his new role, he will be responsible for daily operations and overall management of the hotel.

Peter Tay appointed Singapore rep for Myanmar Tourism Federation

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FOLLOWING the creation of an international division last year (TTG Asia e-Daily, December 5, 2012), the Myanmar Tourism Federation has named Peter Tay tourism ambassador of Myanmar for Singapore.

Tay brings with him 23 years of experience in marketing and has held senior management positions in leading tradeshow, marketing, investment and telecommunication firms in Asia, the Middle East and North Africa.

In his new role, Tay will lead development of tourism programmes to bring more Singapore tourists and businessmen to Myanmar.

Mario Khoe, a professional in branding and promotions, has also been appointed deputy ambassador and will assist Tay.

Accommodation owners in Asia among most bullish

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ASIAN accommodations ranked third in being optimistic about their business prospects in 2013, with 42 per cent of providers indicating they plan to increase room rates.

These findings were reported in TripAdvisor’s TripBarometer survey, conducted with input from 35,000 travellers and accommodations.

Regionally, properties in North America were the most upbeat about 2013, with 82 per cent of participants saying they felt optimistic about business profitability this year. South America took second spot with 77 per cent, while Asia weighed in at third place with 72 per cent.

However, when it came to adding new jobs, Asia (32 per cent) was almost three times as likely to do so than Europe (12 per cent). The global average stands at 19 per cent.

The survey also stated that optimism on the part of accommodations was not unfounded as 50 per cent of travellers worldwide expect to increase their travel spend in 2013. By region, 76 per cent of African travellers and 75 per cent of the Middle Eastern travellers predicted doing so, while 49 per cent of Asians said they would spend more.

Meanwhile, travellers worldwide are going online to reserve a room – 27 per cent book through OTAs and 23 per cent, the accommodations’ own websites.

In Asia, 28 per cent of accommodations said their own websites garner them the most reservations, followed by 24 per cent for OTAs and 13 per cent for their own mobile apps.

TripAdvisor noted that accommodations were not meeting the expectations of travellers, with 79 per cent of Asian travellers wanting properties to allow them to book via a mobile device. However, just 29 per cent of Asian properties currently engage with guests via mobile devices. Of those that do, 67 per cent allow guests to book rooms on mobile devices, 39 per cent have a mobile-friendly website and 25 per cent have special offers for mobile device users.

Six requests to the Bangkok governor

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CEO and co-founder of Khiri Travel, Willem Niemeijer, files a plea to the newly re-elected Bangkok governor for six changes he would like to see in the Thai capital

willem-niemeijer

1. Create well-organised street markets

There are many areas where tourists and locals mix. By using the ‘walking street’ concept, both groups benefit. A good job was done with the Tha Chang area near the Grand Palace in Bangkok. Let’s have more attractive landscaping like that.

The ‘walking street’ events in Chiang Mai are a huge hit with both locals and tourists. Create more events and zones like these in Bangkok. Block traffic from certain streets, and allow small trade permanently or temporarily, for example, on Sundays or public holidays.

2. Use the airport rail link for quick jaunts

The fast Airport Rail Link between Suvarnabhumi Airport and Bangkok should facilitate more stopovers in the city centre. Have plenty of lockers at the Makasan train terminal in Pratunam in the city centre for travellers to leave their luggage while they explore downtown for a few hours. For travellers with a few hours to spend between flights and those leaving on very late departures, this would be a very handy option to enable more short forays into the city. The splendid Suan Pakkad Palace, for instance, is within walking distance of the Makasan airport link station.

3. Make lower Sukhumvit and Silom liveable

Every day thousands of tourists flock to Sukhumvit Road between Sois 1 and 21 and Silom Road around the Saladaeng/Patpong area. Yet they appear to be the least organised areas of the city, both on the sidewalks and on the streets. Both areas are where the BTS Skytrain and MRT underground converge. So let’s get organised.

Only allow cars with stickers into these areas. Have taxi queues outside these areas (e.g. in the unused space under the expressway beside Sukhumvit Soi 2). And create dedicated space for street hawkers. Think Chinatown in Singapore. And add more escalators to BTS stations in these areas please.

4. Market special events better

Bangkok has some wonderful initiatives, such as the Street Art Festival and Fashion Week. However, the world outside Thailand knows very little about them. With the rise of Myanmar, Cambodia and Vietnam, the Bangkok Governor’s office and the Tourism Authority of Thailand need to promote them better and create more of such occasions and activities.

5. Leverage the MRT and BTS networks to unlock new areas

Bangkok authorities should distribute information about things to see and do near BTS and MRT stations. They should make off-peak tourist travel cards available. The ever-extending two mass transit networks should be used to unlock new areas that very few tourists go to, but yet have a wealth of things to see and do – and taste. All it needs is promotion. Local businesses in districts such as Thonburi and Nonthaburi will be thrilled to chip in to get tourists to their doors.

6. Reclaim the sidewalks, curb pollution

The sight of pedestrians abandoning the sidewalks and endangering themselves walking on the street because the sidewalk is taken up with vendors represents a triumph of civic rental greed over common sense. Smoke-belching buses, tuk-tuks, pick-up trucks and lorries have no right to be on the road, let alone in the heart of the metropolis.

This is 2013, not 1973. Please fix it Mr Governor.

By Willem Niemeijer, CEO and co-founder, Khiri Travel

India’s aviation sector catches tail wind of recovery

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SIGNS are pointing to a revival of India’s aviation sector this year thanks to Air India’s recovery, a flood of new seat entitlements and measures that will tackle the hot-button issue of high aviation turbine fuel (ATF) sales taxes.

Revealing this at Routes Asia, civil aviation minister Ajit Singh said recent discussions with Maharashtra state representatives would see changes on the ATF front that will be announced tomorrow.

Maharashtra’s Mumbai airport is a key gateway to India, but has one of the highest ATF sales taxes in India, at about 25 per cent. One of the primary issues facing carriers in India is the inconsistent tax rates across the country.

He also said that Mumbai had the potential to serve as a hub, but this would work only when tier two and tier three cities were connected and plans were in place to “incentivise” rather than “mandate” carriers to fly to smaller cities.

Singh also pointed out that enhanced traffic rights for Indian carriers had granted an additional 81,000 overseas seat entitlements, with clearance to come into effect for summer and winter 2013.

Air India’s fortunes are on the rise too, beginning the current 2013/2014 Indian financial year with a positive balance of Rs200 million (US$3.7 million) EBIDTA, the first time since 2007. This is welcome relief after it started the previous financial year with negative Rs20 billion.

The airline’s market share grew to 20 per cent in 2012 from 15 per cent in 2011, as did its load factor, which sprung to 85 per cent last year from 75 per cent the year before.

Looking ahead, Singh said that India’s FDI policy would not only boost the industry locally but in other parts of Asia as well. “The various joint ventures (Tata-AirAsia’s proposal and the potential Jet-Etihad) are examples of growing business confidence in the Indian civil aviation sector.”

By Renuka Vijay Kumar 

LCCs in the region must adopt a local approach: airline execs

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ADAPTING an LCC to the local market is critical as a cookie-cutter approach would not work in Asia, agreed panellists at the Routes Asia Strategy Summit.

SpiceJet CEO, Neil Mills, said: “In Asia, the LCC model is very different from the traditional networks.”

The Indian LCC is 80 per cent identical to LCCs elsewhere, “but the last 20 per cent is catered to the local market”, he added.

“We serve hot food on board SpiceJet but would never dream of doing it elsewhere. Because in India, food is a very important part of the experience,” he explained.

Venggataro Niadu, head of network and fleet management, AirAsia X, said: “We will see not just LCCs moving towards the hybrid model but also other full-service airlines (doing the same).”

He further predicted that with rising costs, cost per seat for both LCCs and legacy carriers would increase. The margin would still remain significant and that was when customers will turn to LCCs, he said.

The idea of collaboration among LCCs was also mooted. Giorgio De Roni, CEO, GoAir, suggested that LCCs work towards bundling services such as using common airport security and luggage handling systems. He added that GoAir was in discussions with airport regulators to facilitate these processes.

“There can be value in low-cost alliances, but most of the time, ego gets in the way of business,” said Mills.

Meanwhile, both Mills and De Roni said they saw no threat from the upcoming AirAsia India venture, and were confident about their products, value offerings and expect continued business from the regions their airlines cater to.

By Renuka Vijay Kumar 

Singaporeans make beeline for Switzerland

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SWITZERLAND saw impressive double-digit growth in arrivals from Singapore in 2012, which it hopes to further nurture with its e-learning course for travel consultants, launched in January.

According to Switzerland Tourism during a media conference yesterday, tourist numbers from Singapore shot up by a whopping 27.6 per cent from 55,310 in 2011 to 70,565 last year.

While group tours continue to dominate tourist arrivals from this market, Ivan Breiter, Switzerland Tourism’s director-South-east Asia, said FITs were a growing market, with “more individual travellers in search of unique experiences”.

Singaporeans were also extending their stays beyond the usual one or two days, he added. Hotel overnights increased by 18.2 per cent to 129,970 from 2011 to 2012.

Breiter said: “These additional nights spent show us that they are taking time to explore deeper into Switzerland.”

Switzerland Tourism’s e-learning course hopes to help travel consultants better plan and market trips. Upon completion of the eight-module online course and final test, they will be recognised as Certified Switzerland Specialists.

Seleen Koh, manager for outbound group travel, Dynasty Travel, said: “This course helps to refresh our memory and allows us to advise the FIT group better as we need to customise their itineraries more.”

Sam How, general manager, Asia-Euro Holidays Singapore, added: “Switzerland is very convenient for FITs because transport there is very synchronised. You only need the Swiss Pass to go anywhere by train, bus or boat. It also helps that it is very safe compared to neighbouring countries in Europe.”

In June last year, Switzerland Tourism opened a South-east Asia office in Singapore to draw more arrivals from the region. Singapore was the largest South-east Asian market in 2011, accounting for some 35 per cent of total arrivals from the region (TTG Asia e-Daily, February 22, 2012).

Citadines brand lands in Jakarta and Kuching

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THE Ascott has debuted the Citadines brand in Indonesia and Malaysia with the opening of Citadines Rasuna Jakarta and Citadines Uplands Kuching.

Alfred Ong, managing director for South-east Asia and Australia, The Ascott, said the new serviced residences “complement our existing Ascott and Somerset serviced residences in Indonesia and Malaysia, allowing us to reach out to a wider segment of customers”.

“This positions us for stronger growth in Indonesia and Malaysia, where demand for serviced residences continues to rise on the back of strong economic fundamentals and high foreign direct investments,” he added.

Part of The H Tower, an integrated development, Citadines Rasuna Jakarta is located in Jakata’s CBD and close to embassies, MNC offices and shopping centres such as Kota Kasablanka.

Citadines Uplands Kuching is situated in Jalan Simpang Tiga, a 15-minute drive from the Kuching International Airport, Borneo Convention Centre and Samajaya Free Industrial Zone where MNCs and local companies are located. It is also part of an integrated development known as ST3, which encompasses a shopping mall with over 200 retail outlets.

Both the 153-unit Citadines Rasuna Jakarta and 215-unit Citadines Uplands Kuching offer studio, one- and two-bedroom apartments, which come with fully-equipped kitchens and home entertainment systems. Residents can make use of the swimming pool, gym and laundrette, among other services. Internet access is free at Citadines Rasuna Jakarta, but chargeable at Citadines Uplands Kuching.

To mark the occasion, Ascott is offering deals from Rp750,000 (US$77) per night until April 29 at Citadines Rasuna Jakarta, and from RM168 (US$54) per night until March 31 at Citadines Uplands Kuching.

Chong Kee Hiong, CEO, The Ascott, said: “To cater to the demand (for Citadines-branded properties), we will be opening 13 more Citadines in China, India, Indonesia, Malaysia, the Philippines and Germany by 2015.”

Our article earlier reported that Internet access at both Citadines Rasuna Jakarta and Citadines Uplands Kuching is free. This was a mistake and has been duly amended.

Second-largest Courtyard by Marriott opens in Hong Kong

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MARRIOTT International launched the Courtyard by Marriott Hong Kong Sha Tin yesterday, the second biggest property under the Courtyard brand.

Owned by the Nan Fung Group, the hotel features 539 rooms and suites, including the 165m2 Presidential Suite on the 30th floor. Rooms include a work area and high-speed Internet access.

Guests may make use of the hotel’s GoBoard in the lobby for up-to-date local information, weather forecasts, maps, headline news as well as the latest on attractions, flights and events on the GoBoard’s 55-inch LCD touchscreen. Users can send directions from the GoBoard directly to their smartphones.

Besides that, the hotel also offers an all-day dining café with two private rooms, an open-space lobby lounge, an executive lounge, a business centre, a 24-hour gym, an outdoor swimming pool and a 515m2 pillar-less ballroom with capacity for up to 430 people. Complimentary Wi-Fi is also available throughout all public areas.

Japan rolls out guidebook for Muslim travellers

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JAPAN National Tourism Organization (JNTO) has published its Japan Travel Guide for Muslim Visitors as part of the country’s efforts to attract more Muslim visitors from South-east Asia (TTG Asia e-Daily, October 8, 2012).

Highlighting Muslim-friendly restaurants, mosques, attractions and Muslim organisations in Japan, the guide will be distributed through travel consultants and available for online downloads.

Unsurprisingly, Malaysia’s travel trade has welcomed the publication.

Malaysian Harmony Tours & Travel CEO, Cooper Huang, said the guidebook would increase awareness among Muslims of Japan’s Muslim-friendly facilities and increase their comfort in planning a vacation to Japan.

The publication was also timely since the yen had depreciated, making holidaying in Japan cheaper, he observed.

Fazal Bahardeen, CEO of Crescentrating, a Singapore-based travel website catering to halal-conscious Muslim travellers worldwide, said: “Muslim travellers are increasingly looking to explore new destinations and Japan is definitely one of them.

“Up until now it was not clear what services Japan has when it comes to serving the basic needs of these travellers, such as halal food and prayer facilities. This visitor guide is an important step to give the comfort level needed for Muslim holidaymakers to plan their trips to Japan.”

Earlier this year, JNTO and the Malaysian Association of Tour and Travel Agents signed an MoU to promote cooperation and exchange of tourism ideas between the two countries (TTG Asia e-Daily, January 29, 2013)