TTG Asia
Asia/Singapore Wednesday, 31st December 2025
Page 2449

Beach holidays: A question of balance

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On a small island, the dominance of any one market is being felt tenfold more.

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China is now by far the number one market for the Maldives, and it is no longer seasonal. Last year, there were around 350,000 Chinese visitors. The next biggest market, Germany, is four times smaller, with about 80,000 pax.

Mainland Chinese travellers are everywhere now of course, but on a small island, their dominance is as conspicuous as the heat. European tour operators such as Devan Kevan, a director at Chic Locations UK, make no bones about the danger of having any one market dominating the mix.

“It’s not being racist, it’s a fact that when any nationality goes beyond 25 per cent of the mix, it becomes an issue. It’s up to each hotel which way they want to direct their business. We can only say how this might impact you; we would be wrong to just sit back and say this is not going to impact you.”

Asked what the impact was, Kevan noted that even the top 10 per cent of the China market would move out. “So you’re not going to lose just your Europeans and other Asians, but the real luxury Chinese travellers.

“We have notes on our website that the profile of the clientele has changed, but the hotels we’re working with in the Maldives have given us the assurance that they will limit the number of any nationality – Brits, Russians, Italians – so that none will dominate.”

Hotels are equally aware and a full force was at ITB wooing the European market in earnest. However, the eurozone debt crisis is not helping. Thomas Barguil, general manager of The Residence Maldives, which opened in April last year, said his target mix was 60 per cent Asian and 40 per cent European, but admitted: “Even that is a huge challenge. The older resorts themselves are trying to hang on to their loyal clientele, but they too find it difficult.

“It does have an effect on European clientele, but it’s happening all over the world. Their (the Chinese) buying power is high and we hoteliers have to survive.”

Badr-Eddine Rakmi, Banyan Tree Hotels & Resorts sales manager Maldives, said: “Markets like Spain and Italy won’t come back. The UK, France Germany still give us good numbers. We’re lucky to have a lot of repeaters and are striving for a good mix – no one likes to have one big of anything, but it is hard, especially for the new resorts.”

That does not stop the newcomers, including Dusit Thani Maldives, which opened September last year, from luring loyal guests of older resorts their way while building their own markets.

Said Dusit Thani Maldives general manager Desmond Hatton: “The response to the Maldives and to our resort at ITB has been extremely positive.

“New resorts always attract interest and, by offering real value and excellent service, we’ve been able to get a lot of clients from the German-speaking markets to switch to Dusit Thani Maldives.”

Hatton eyes an occupancy of 62 per cent and an ARR of US$700 for this year.

Banyan’s Rakmi observed that competition was intensifying. “As more projects come online, five stars are selling at four stars. Many Europeans and Japanese now stay at three- to four-star hotels but stay longer. The Chinese market is the one that can afford real luxury though the stay is shorter,” he said.

 

This article was first published in TTG Asia, March 22 – April 4, 2013 issue, on page 4. To read more, please view our digital edition or click here to subscribe.

Indonesia’s airport authority develops hotels

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INDONESIA’S state-owned airport authority, Angkasa Pura Airports, is dipping its toes into the hospitality industry by developing airport hotels across the country.

The company plans to own 13 hotels in 13 east Indonesian airports with a total number of 2,450 rooms by 2017.

Speaking on the sidelines of Hospitality Investment World Indonesia in Jakarta yesterday, Angkasa Pura Hotels president director, Widodo Marmer, told TTG Asia e-Daily: “We currently have two hotels under development in Surabaya and Makassar opening next month and July respectively, and will start building a third in Bali.”

Angkasa Pura Airports will own its hotels but pass on management responsibilities to its subsidiary Angkasa Pura Hotels or other hotel companies. The Surabaya, Makassar and Bali hotels will be managed by Accor under the Ibis budget and Novotel brands.

On the decision to enter the hotel fray, Marmer explained: “It all began with the government’s new regulation, which opened up airport management to the private sector. On the other hand, the airport (authority) can also manage other (businesses).”

Angkasa Pura Hotels was thus formed as a subsidiary.

With more than 200 existing airports and new ones coming up around Indonesia, Marmer believes demand for airport hotels would grow as business travel increases.

The new hotel company is aiming to go public by 2017, and is targeting expansion into the western part of Indonesia and eventually overseas airports.

Earlier in the year, Malaysia Airports Holdings also made a similar move by launching its new airport hotel brand, Sama-Sama, marking its entry into the airport accommodation sector (TTG Asia e-Daily, January 11, 2013).

BA presses on with Asian expansion

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BRITISH Airways (BA) continues to spread its wings across Asia, reporting “business as usual” even as its 17-year alliance with Qantas (TTG Asia e-Daily, September 6, 2012) draws to a close on March 31.

The end of the alliance led to uncertainty regarding BA’s services to Sydney, but concerns were put to rest when BA announced it was deploying its newest aircraft, Boeing 777-300ER, on its London-Singapore-Sydney route starting March 30, 2013 (TTG Asia e-Daily, October 31, 2012).

Robert Williams, newly appointed regional general manager for BA South-east Asia, said: “The message we want to put across is that things are not changing and we are still flying the way we were before.”

“Both airlines are still part of the Oneworld alliance, and will continue to have a level of relationship with one another.”

He added that Asia was one of the airline’s focus areas due to the raft of opportunities available. Six-times-weekly flights to South Korea kicked off last December, while thrice-weekly flights to Colombo and Chengdu will start on April 14 and September 22 respectively.

Chengdu is BA’s third destination in China after Beijing and Shanghai, allowing it to become the only UK carrier to offer a direct service between London’s Heathrow Airport and Chengdu Shuangliu International Airport.

China pushes for paid leave system to facilitate holiday travel

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CHINA plans to set up a national paid vacation system by 2020 as part of a recently announced strategic framework aimed at nurturing the country’s tourism sector.

This was stated in the National Outline for Tourism and Leisure Development (2013-2020) released last month by the General Office of the State Council.

Although a recent report on China by Cornell University’s Center for Hospitality Research found that most Chinese nationals receive between five and 15 days of paid leave a year, other sources suggest that paid leave exists only nominally and labour regulations are not enforced.

When in effect, a nationwide paid leave system could ease traffic congestion common during Golden Week holidays.

Fan Keyao, managing director, CITS Group Shanghai, welcomed the announcement. He said that unlike Chinese residents employed in foreign companies, employees working for state-owned companies do not have paid vacations.

If the government were to set up a national paid vacation system, it would be a positive step for tourism in China, he added.

Ding Jianmin, assistant general manager, Shanghai China International Travel Service, was less positive about the likely impact of the proposed system. “Long trips tend to take up 10-14 days, with some even more than 20 days. Which is why Chinese travellers always take outbound trips during long public holiday periods,” he explained.

Meanwhile, the Chinese government also announced plans to increase funding to expand tourism infrastructure, improve service standards and increase supply of tourism products, reported China Daily.

In 2012, China recorded almost three million domestic arrivals and 83 million outbound tourists.

By Hong Xu

Flight Centre sees growth from Asian leisure markets

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FLIGHT Centre, which now has almost half of its network located outside of Australia, has seen a doubling of sales from its Asia/Middle East leisure travel business between July and December 2012.

Though unable to provide specific numbers for leisure travel alone, earnings from corporate and leisure travel sales was up 35 per cent to A$37 million for Singapore and 31 per cent to A$73 million for Greater China, but down 10 per cent to A$152 million in India.

While Flight Centre’s main reason for entering Asia was corporate travel, it now wants to focus on offering leisure travel service in countries such as Singapore, India, China and Hong Kong (TTG Asia e-Daily, September 7, 2012). The company now has three retail outlets in Singapore, two in Hong Kong and 13 in India, while also having sales teams in Hong Kong and China.

Flight Centre managing director, Graham Turner, said: “Our Singapore and Greater China businesses contributed record (July to December) EBIT, which helped Flight Centre comfortably surpass the profit milestone that was established last year.”

During 2011/2012, India, China, Hong Kong, Singapore and the United Arab Emirates generated more than A$500 million in sales, contributing more than A$6 million EBIT to Flight Centre’s results for the period.

Rob Flint, Asia-Middle East executive general manager, Flight Centre, added: “Almost half of our (2,450) shops and businesses globally are located outside Australia, and we’re now closing in on 100 corporate and leisure travel outlets in Asia and the Middle East…We see the region as a solid growth opportunity.”

Around 80 per cent of Flight Centre businesses globally are leisure shops.

Overall, Flight Centre reported a seven per cent year-on-year increase in global sales during July to December 2012. In Australia, sales were up nine per cent year-on-year, with cheap fares stimulating demand.

Thailand Splash and Spice returns for Thai New Year

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PREMIUM food festival, Thailand Splash and Spice, will be extended beyond Bangkok to the cities of Chiang Mai, Pattaya and Phuket this year, offering tourists dining and accommodation promotions for the event’s three-month duration.

Jointly organised by the Tourism Authority of Thailand and Visa International, the campaign coincides with the popular Thai New Year water festival and is scheduled to run until May 31. This is the second time it is being held.

Both locals and foreigners can avail of discounts for accommodation at 57 five-star hotels, set dining menus at top hotels, and F&B outlets at the Suvarnabhumi International Airport and shopping malls.

A collection of high-end restaurants will also be promoted as must-visits in each locale, dishing out discounts or free gifts.

Best Western debuts in Cebu

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BEST Western International opened its first hotel in Cebu today with the launch of the upscale Best Western Plus Lex Cebu Hotel.

The hotel features 83 guestrooms and suites, all with LED TVs with cable channels and free Wi-Fi. Other facilities include an international restaurant, an outdoor infinity pool, a fitness centre and 24-hour room service.

For MICE events, the hotel offers a 120-pax ballroom, two meeting rooms for up to 100 people and a 10-seater boardroom.

Best Western Plus Lex Cebu Hotel is the hotel chain’s sixth Best Western hotel and the second Best Western Plus in the Philippines.

Marcus Bauder appointed hotel manager for Mandarin Oriental, Bangkok

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MARCUS Bauder has stepped up as hotel manager of Mandarin Oriental, Bangkok.

A German national, he was last hotel manager at China World Hotel, Beijing before his current appointment.

Bauder has served various roles within the hospitality industry and worked in different cities including Taipei, Tokyo and Dubai.

Summer meeting offers at Hyatt Regency Hong Kong

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HYATT Regency Hong Kong, Tsim Sha Tsui has rolled out its Summer Executive Meeting Plan, which will be available to event planners from April to August this year.

Priced at HK$750 (US$96.60) per person, the package includes the use of meeting venues and technology and communications equipment, wireless broadband Internet access, one business lunch and two themed coffee breaks with a selection of refreshments. Terms apply and prices are subject to a 10 per cent service charge.

The hotel supports event planners with a suite of meeting spaces on the lobby level. The pillarless Regency Ballroom, set over 335m2, can accommodate up to 400 guests and be partitioned into two smaller venues. There are also five salons, each ideal for small meetings and intimate gatherings. Salon I, II and III may be combined to accommodate up to 217 guests while Salon IV and V can take up to 64 guests.

Email hongkong.tsimshatsui@hyatt.com for more details.

Pacific World adds new destination expert to its London team

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PACIFIC World has hired Ville Mineurn as destination manager for England, setting the stage for its final phase of expansion in Europe, which has resulted in the opening of offices in Paris and Monaco earlier this year.

Mineurn will be based in London.

Pacific World’s EMEA regional director, Shaun Casey, said: “As an organisation, Pacific World is unique in the fact that it is the talent which we acquire that drives the business forward. Our strategic expansion into new destinations is dictated entirely by the knowledge and expertise of our staff. We are very excited to welcome (Mineurn) on board, allowing Pacific World to bring clients to one of the top MICE destinations in the world.”