TTG Asia
Asia/Singapore Thursday, 30th April 2026
Page 2423

New appointments at Grand Kempinski Hotel Shanghai

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FOLLOWING the rebranding of Gran Meliá Hotel Shanghai to the Grand Kempinski Hotel Shanghai in May this year, European luxury hotel group Kempinski Hotels has introduced a number of new faces at the property.

Patrick Martinez has been appointed general manager of the hotel and brings more than 20 years of luxury hospitality experience to his new role. He has served as general manager and in senior management positions with Marriott International, InterContinental Hotels Group and Rotana Hotels.

David Traynor is now director of sales & marketing for Grand Kempinski Hotel Shanghai, having served in the same position at Shangri-La Hotel and Traders Hotel in Macau, and as assistant vice president of sales at Sands China.

Major revamp in the pipeline for Changi Airport

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SINGAPORE Changi Airport is set to undergo a massive facelift over the next decade, adding a mixed-use development codenamed Project Jewel and two more terminals in order to stay ahead of regional competitors.

The project was first unveiled by Singapore prime minister Lee Hsien Loong during the city-state’s national day rally over the weekend, with details revealed by Changi Airport Group in a press release today.

Project Jewel, to be constructed on the 3.5-hectare car park site fronting Terminal 1 (T1), was designed by a consortium of design consultants led by the renowned Moshe Safdie and will boast an external glass and steel façade, and a large-scale indoor garden with a waterfall.

Visitors would find in Project Jewel aviation and travel-related facilities, retail outlets and leisure attractions meant to draw not just travellers but also Singaporeans, said Lee in a report in The Straits Times.

To make up for the loss in parking space, Project Jewel will also come with a multi-storey basement car park. The complex will also serve as a node linking the terminals and in due course, provide a central communal facility for the airport community.

T1 will be expanded to allow more space for the arrival hall, baggage claim areas and taxi bays, boosting the facility’s passenger handling capacity to 24 million passenger movements a year.

Meanwhile, Terminal 4 (T4) will be constructed on the site of the old Budget Terminal, which shut on September 25 last year (TTG Asia e-Daily, August 31, 2013). T4 has a planned capacity of 16 million passengers a year, and construction is set to begin end-2013 and complete in 2017, according to The Business Times.

On the other hand, construction on the airport’s fourth runway located in Terminal 5 and the terminal itself, should be wrapped up in a decade, doubling airport capacity.

The Business Times places Changi Airport’s capacity at 73 million currently.

Zest Air ‘surprised’ by grounding order

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ZEST Air has responded publicly to the suspension order issued on Friday by the Civil Aviation Authority of the Philippines (CAAP) grounding the budget carrier’s operations, saying it was “surprised”.

In a press statement released on the same day as the grounding, Zest Air said it was “surprised that (the suspension order) was issued without giving us an opportunity to properly respond to their issues raised”.

The airline said its management had been “in full cooperation with CAAP in ensuring that the maintenance programmes and policies of Zest Air are in place” and asserted that “all 11 (Zest) aircraft are safe and airworthy”.

CAAP had last Friday banned the LCC from flying over incidents that had compromised several flights as well as other violations of air safety rules, according to news agency AFP.

In a letter to operator Zest Airways, CAAP pointed out that five Zest Air flights had been grounded in the period spanning July 22 and August 13 due to problems such as fuel overflow, and another plane had been found refuelling on Wednesday with passengers on board.

The airline’s pilots were also found to have exceeded the flying time limit of 100 hours per month, and no “accountable manager” had been appointed after the resignation of its previous executive in July, reported AFP.

Responding to CAAP’s charges, Zest Air said: “The reason why management in the past weeks have decided to voluntarily stop our aircraft from flying is to proactively ensure that any issues discovered, are rectified or properly addressed before we use the aircraft for commercial operations.”

It added that its reports “reflected this and is confirmed by CAAP inspectors that no procedural lapses were committed and that the aircraft concerned is not subject to any technical problems”.

“Our accountable manager is ambassador Alfredo M Yao, who is the president and CEO of Zest Air.

“Furthermore, none of our pilots or crew are exceeding their duty time limitations,” insisted the airline.

Sriwijaya subsidiary gears up for launch

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SOUTH-EAST Asia’s budget carrier sector will get more crowded this year-end, when Sriwijaya Air subsidiary NAM Air is projected to begin operations from its base in Indonesia, report local media.

According to The Jakarta Post, the budget airline is in the midst of acquiring an air operator certificate. Its flight permits state that it has been given rights to fly as many as 300 routes both domestic as well as international, including destinations such as Malaysia, Papua New Guinea, the Philippines and Singapore.

Sriwijaya Air owner and CEO, Chandra Lie, confirmed in the report that the LCC was expected to take off by end-2013. “We are optimistic that this carrier will be able to start providing its service by the end of 2013, because we are accelerating the whole process. We have mapped out which areas we are going to enter first and we are weighing options on the type of aircraft we plan to use,” he said.

The carrier will begin its first phase of operations with Boeing 737-500s belonging to its parent company, with the aircraft based in Bali and Nusa Tenggara.

Meanwhile, it would continue looking to secure a deal with plane makers to order more aircraft, after a deal between Sriwijaya, NAM Air and Embraer fell through last year, said the same Jakarta Post article.

Insight Vacations buries Egyptian tours

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LUXURY tour operator Insight Vacations has cancelled all tours to Egypt in the wake of a resurgence of violence and political instability in the country.

Said Sheryl Lim, regional director, Asia, Insight Vacations: “Insight Vacations’ tours to Egypt from now until September 15, 2013 will be cancelled. As it is the off-season at present however, there are very few bookings out of Asia, so there is very little effect on our sales.”

She said that the peak travel period for Egypt was the five-week stretch from end-November to end-December.

“Before the political upheaval two years ago, we sent 200 to 300 travellers a year from South-east Asia to Egypt during this period. After the outbreaks of violence however, demand has held steady at fewer than 50 travellers a year during this peak period,” Lim observed.

Just a month ago, Malaysian outbound travel consultants had also reported a plunge in demand for tours to Egypt due to a fresh outbreak of riots (TTG Asia e-Daily, July 1, 2013).

On Insight’s response to situations where tours had to be cancelled, Lim explained: “Should there be a cancellation before the tour group departs, we will inform all our partner travel consultants, who will proceed to liaise with the travellers.

“If there is an outbreak (of violence) in the middle of the itinerary, the top priority is the safety of our guests. Our standard operating procedure is to escort the group back to their hotel immediately, after which we will make the necessary arrangements to have our travellers flown back home on the earliest flight out.”

Starwood opens Sheraton Qinhuangdao Beidaihe Hotel in Hebei

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STARWOOD Hotels & Resorts has opened the first Sheraton and international brand property in China’s Hebei Province in the Sheraton Qinhuangdao Beidaihe Hotel.

The hotel is a 15-minute drive from the Qinhuangdao Economic & Technology Development Zone, 10 minutes from the Qinhuangdao Beidaihe Train Station and 45 minutes from the Qinhuangdao Shanhaiguan Airport.

Owned by Qinhuangdao Runqin Real Estate, the property features 243 guestrooms and suites and offers amenities such as high-speed Internet access, the Sheraton Club, Sheraton Fitness Programme by Core Performance and an indoor heated pool.

F&B outlets include Feast, Sheraton’s signature all-day dining restaurant; YUE Chinese restaurant; Outdoor Fountain Bar; and B1 Wine Bar.

Event planners will be glad to know the hotel comes with 1,800m2 of event space across a grand ballroom, five meeting rooms and a pre-function room.

The opening of the Sheraton Qinhuangdao Beidaihe Hotel is part of the brand’s aggressive expansion plans, which is targeting 500 hotels by 2015.

Sheraton Qinhuangdao Beidaihe Hotel has rolled out an introductory package starting from RMB2,100 (US$343) for a one-night stay in a deluxe room, including breakfast buffet for two persons and free flow from the mini bar, valid until August 31.

Starwood Preferred Guest members will receive double Starpoints as part of the package.

Philippines to revive Taiwanese market

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THE Philippine Department of Tourism (DoT) is hoping to see a return in Taiwanese tourists following the Taiwanese government’s lifting of a travel ban against the South-east Asian nation over a week ago, and plans to do this by working with the Taiwanese travel trade.

Tess Mauricio, head for Asia-Pacific and Oceania, Tourism Promotions Board (TPB), DoT, said: “We hope to entice more buyers to come from Taiwan and register at the Philippine Travel Exchange 2013 (PHITEX).”

The travel mart is scheduled to run between September 4 and 6, ahead of the Philippine Tour Operators Association’s yearly Philippine Travel Mart. Registered buyers can participate in fam trips across seven cluster programmes, three of which will introduce new components such as Siquijor, Matnog in Sorsogon, and Sarangani.

TPB is also planning to re-mount a sales mission that was cancelled last June, covering the trade in Kaohsiung, Taichung, and Taipei. The board also said local airlines were in talks to resume charter flights from Taiwan to popular destinations in the Philippines, but was unable to share more.

Mauricio said that tour operators in Taiwan were expected to reorganise tours that would get flight charters back in business following the lifting of the ban.

Cebu Pacific’s vice president for marketing and distribution, Candice Iyog, shared that the airline had received inquiries from Taiwanese tour operators regarding charter flights but charter schedules had not yet been finalised.

Taiwan severed travel ties with the Philippines in May this year after Philippine coastguards opened fire on and killed a Taiwanese fisherman in disputed waters off Batanes, sparking a diplomatic spat and a travel advisory against the Philippines (TTG Asia e-Daily, May 21, 2013).

Meanwhile, the removal of Europe’s ban against PAL (TTG Asia e-Daily, July 11, 2013) has also spelled more hopes for the longhaul market and could bring PHITEX buyers from markets such as the UK, Italy and Russia. The airline is expected to resume flights to European destinations such as London from October.

Shangri-La Hotel Guangzhou presents packages for 72-hour transit visitors

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WITH Guangzhou now the third city in China offering foreign travelers 72-hour visa-free transits, Shangri-La Hotel, Guangzhou has developed two packages for the short-stay traveller – the Business Traveller Choice package and the Gourmet Indulgence package.

The Business Traveller Choice package includes a minimum of two nights’ stay in a Horizon Riverview Roo, limousine transfers to and from the airport, a one-hour personal fitness training session at Health Club, a choice of head and shoulder or foot massage for one at the hotel spa, free Wi-Fi and wired Internet access, free access to the Healthy Club, and Horizon club privileges including daily breakfast, all-day beverages, pre-dinner cocktails, private meeting room, and late check-out, among others.

Prices start at RMB1,880 (US$307) per room per night.

The Gourmet Indulgence package comes with a free upgrade to a Premium Riverview Room, free daily breakfast buffet for two at WOK TOO Cafe, RMB600 in F&B credit, one private cooking class, free Wi-Fi and wired Internet access, free access to the Health Club, free shuttle service to key locations in Guangzhou every hour.

Guest must stay a minimum of two nights to qualify for the Gourmet Indulgence package, which starts at RMB1,260.

Both packages are valid until December 31, 2013 and prices are subject to a 15 per cent service charge. For reservations, email reservations.slpg@shangri-la.com.

Lisa A Potts named SVP sales & marketing of Trump Hotel Collection

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Lisa A Potts

LISA A Potts has been picked as senior vice president of sales and marketing at Trump Hotel Collection, where she will oversee all of the brand’s sales and marketing strategies and initiatives as well as its aggressive global growth strategy, with a strong focus on Asia-Pacific.

The 25-year hospitality industry veteran joins Trump Hotel Collection from Starwood Hotels & Resorts, where she was regional vice president of sales & marketing.

In her last role, she oversaw hotels comprising of nine brands under the Starwood umbrella located in key markets throughout North America.

Keeping China’s aviation industry on the fast track

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To ensure that China stays on the fast track of air travel growth, continued cooperation, ongoing liberalisation and a level competitive playing field will be key

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Bart Tompkins, managing director, Amadeus China

ACCORDING to IATA, 800 million additional travellers will travel by air by next year, and over a quarter (214 million) of them will be from China. This forecast comes as no shock, with such a massive and growing population of travellers in China. But what does surprise many experts is the speed at which Chinese travel is growing. Chinese travellers made 83 million overseas trips in 2012, compared to just 10 million in 2000.

Can China sustain this staggering growth rate? To ensure that China stays on its fast track, continued cooperation, ongoing liberalisation and a level competitive playing field will be key.

The power of choice

Most international airlines have known for many years that China represents a significant opportunity due to its sheer size, and that the volume of Chinese travellers going overseas will only continue to grow. The number of outbound travellers each year from China is still equivalent to only four per cent of the total population, and around 15 per cent of the total middle-class population.

International carriers have increased flight services to China, introduced Chinese language on board their aircraft, and offered Chinese meals to please the local palate ­– all in an effort to compete for a slice of the Chinese travel pie. And the Chinese travelling population has been eager to fill their seats. Amadeus research shows that Chinese travellers increasingly want to go further afield and want the freedom to book their own travel itineraries rather than following scheduled tour groups. Yet their access to international airline bookings has been somewhat restricted.

Unlike the rest of the world, GDSs have not been able to operate in China, which means that technology has not always been able to evolve in line with global standards and the industry uses a system that is relatively restricted in some areas.

This has meant that local travel consultants don’t have the option of working with a GDS like Amadeus to search flights and make reservations. They have to rely on the local provider TravelSky with often less evolved technology, which can mean travel consultants resort to time-consuming manual processes to check fares and confirm flights for their customers.

Last October, with the publication of new regulations from the Civil Aviation Administration of China, a gradual change is due to take place. For the first time, foreign airlines will have the option of using GDSs to distribute their air fares to travel consultants in China.

This means GDSs like Amadeus will be able to start working with Chinese travel consultants to help them deliver better service and more travel options for Chinese travellers, and in turn help international airlines access the ever-growing Chinese travel market. This reaches beyond airlines as well, with international hotels, cruises and other travel providers also set to benefit from new Chinese bookings.

A level competitive playing field

However, while the regulations have been approved, actual implementation is not yet completed. But change is underway and it will only mean good things for the Chinese travel industry.

As Chinese airlines acquire new aircraft and provide new services to an increasing number of Chinese as well as international consumers, Chinese airlines will benefit greatly and be able to compete more effectively by using the same cutting-edge technologies that foreign airlines now use in China.

Open market access and a level competitive playing field will not only benefit new entrant GDS companies to China, but also benefit incumbent players in the market and the end result would be a much more vibrant travel distribution industry than it is today.

By Bart Tompkins, managing director, Amadeus China