TTG Asia
Asia/Singapore Thursday, 14th May 2026
Page 2366

Park Regis’ trademark registration blocked in Singapore

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SYDNEY-BASED StayWell Hospitality Group has been denied permission to register its Park Regis hotel trademark in Singapore by a court ruling last Friday, which legal experts have said could lead to a name change for the hotel.

According to local broadsheet The Straits Times, StayWell’s attempt to register its Park Regis hotel trademark was opposed by US-based Starwood Hotels & Resorts and subsidiary Sheraton International, which owns the similarly named St Regis in Singapore.

Singapore’s Court of Appeal last week ruled that the Park Regis name resembled Starwood’s St Regis, and the naming could suggest that the two hotels are affiliated.

The Straits Times quoted Richard Doyle, executive director and corporate counsel for StayWell Hospitality Group, as saying that the company is “seeking legal advice relating to the court decision”.

He noted that earlier cases the group had faced over the same issue had been shot down in Indonesia and Britain.

Park Regis Singapore had opened here in 2010, while St Regis Singapore was registered in Singapore in 1995 ahead of the opening of hotel in 2008.

Japan leverages its innovative industries for tourism

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JAPAN is banking on its world-class manufacturing and agricultural sectors to draw more tourists under a new industrial tourism programme. Backed by the Japan External Trade Organization (JETRO), it will target travel agencies and foreign companies interested in how Japanese businesses work.

Under the Industrial Tourism: Come See What Makes Japan Tick programme launched alongside its website (www.jetro.go.jp/en/ind_tourism) on November 20, a range of industrial tourism options are available across 24 destinations in Japan.

This includes trips to factories of household names such as Asahi and Kirin Beer in Hokkaido, Kikkoman Corporation in Chiba and Nissan Motor in Yokohama as well as museums like Kawasaki Good Times World in Kobe where automobile enthusiasts can get up close to Kawasaki vehicles or Noritake Gardens in Nagoya which allows visitors to paint on their own china.

Speaking to TTG Asia e-Daily at the Visit Japan Travel Mart in Yokohama last week, Osamu Hisaki, creative industries planning division, creative industries promotion department of JETRO, said it is the first time JETRO is venturing into tourism.

“(In June), tourism was designated as a major field to work on for the Japanese economy. Based on this trend, JETRO prepared an action plan together with the Ministry of Economy, Trade and Industry; Ministry of Land, Infrastructure, Transport; and Tourism and Japan National Tourism Organization (JNTO),” he explained.

Asked how JETRO intends to promote its newly launched offerings, Hisaki said: “With JNTO, we are considering participating in travel fairs abroad. In the meantime, we are working to increase the number of partner companies we have.”

Acknowledging that China, South Korea and Taiwan are “important customers” and major sources of visitors for Japan, he said that apart from those markets, JETRO is trying to reach countries with more than 10,000 arrivals a year.

Grand Park Otaru dangles free night

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GRAND Park Otaru, in Hokkaido, Japan is offering a free night’s stay in conjunction with the year-end festivities.

Guests staying at the 296-room property for a minimum of three consecutive nights between December 15, 3023 and February 10, 2014 will receive the last night free.

The offer is applicable for Deluxe Ocean View room, which starts from 9,957 yen (US$97) per night. Other terms and conditions apply. For more information, visit www.parkhotelgroup.com.

Sustained growth in international passenger markets in October: AAPA

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PRELIMINARY traffic figures released yesterday by the Association of Asia Pacific Airlines (AAPA) showed that growth in international passenger demand had maintained momentum in October.

Asia-Pacific airlines reported a strong 8.3 per cent increase in the number of passengers carried to a combined total of 18.5 million passengers.

In terms of revenue passenger kilometre, international passenger traffic grew 8.6 per cent, reflecting good demand on major longhaul routes. Combined with a 7.5 per cent expansion in available seat capacity, the average international passenger load factor climbed 0.7 percentage points to 77.2 per cent.

AAPA director general, Andrew Herdman, said: “Overall, a total of 182 million international passengers flew on Asia-Pacific airlines during the first 10 months of the year, a solid 5.9 per cent increase compared to the same period last year. The continued recovery of the global economy boosted traffic for the region’s carriers, driving further growth in both business and leisure travel.

“The steady improvement in global business conditions, and the tentative recovery in consumer sentiment seen in the major developed economies, give us added confidence in future growth prospects, even though competitive pressures are still weighing heavily on both yields and margins for Asian carriers.”

Jaipur’s first Hilton Garden Inn hotel set for 2015 debut

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HILTON Worldwide has entered into an agreement with Goverdhandham Estate to manage Hilton Garden Inn Jaipur/Amer Fort, which is scheduled to open in the last quarter of 2015.

Hilton Worldwide president for Asia-Pacific, Martin Rinck, said: “Jaipur is one of the most popular tourist destinations in India, and we anticipate opening our first hotel in the city early next year.

“India is a key strategic market for Hilton Worldwide. Presently, we operate hotels and resorts in Delhi NCR, Mumbai, Chennai, Vadodara, Pune, Goa and Shillim. Over the next eight to 10 months, we will be extending our network to Bengaluru, Trivandrum, Agra and Jaipur.”

Hilton Garden Inn Jaipur/Amer Fort will feature 125 guestrooms and suites, an all-day restaurant, a bar, a fitness centre, an outdoor pool and 138m2 of conference and events space. Other services include complimentary Internet access, a 24-hour business centre and a 24-hour convenience mart.

The famous Amer Fort is located five kilometres from the hotel, while other historical and tourist attractions such as Jal Mahal Palaces, Albert Museum and Jantar Mantar can be reached within a 20-minute drive.

SIA, Ethiopian Airlines widen codeshare agreement

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SINGAPORE Airlines (SIA) and Ethiopian Airlines have expanded their codeshare agreement to offer more destinations to passengers of both carriers, effective December 3, 2013.

The codesharing will expand to Ethiopian Airlines-operated flights between Singapore and the Ethiopian capital Addis Ababa, via Bangkok.

On a reciprocal basis, Ethiopian Airlines will codeshare on SIA-operated flights beyond Singapore to Adelaide, Brisbane, Melbourne, Perth and Sydney.

In the coming weeks, SIA will also codeshare on Ethiopian Airlines-operated intra-Africa flights from Addis Ababa to Pointe-Noire in the Republic of Congo, Accra in Ghana, Mombasa and Nairobi in Kenya, Kigali in Rwanda, Dar es Salaam in Tanzania and Entebbe in Uganda, subject to regulatory approvals.

Dubai’s 2020 World Expo win to spur tourism, infrastructure boom

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DUBAI has been voted the host city for the World Expo in 2020, making it the first Middle Eastern city to host the mega event.

The voting rounds were held during the 154th Bureau International des Exhibitions General Assembly in Paris on Wednesday. Dubai received 116 out of 165 votes, beating the final contenders – Brazil’s Sao Paulo, Russia’ Yekaterinburg and Turkey’s Izmir – with its bid themed ‘Connecting Minds, Creating the Future’.

Winning the right to host the Expo will have a significant impact on the tourism industry of Dubai and the UAE, according to Helal Saeed Almarri, director general, Dubai’s Department of Tourism and Commerce Marketing (DTCM) and CEO of Dubai World Trade Centre. He said: “Hosting Expo 2020 is a once-in-a-lifetime opportunity and one that will be maximised to accelerate the growth of the tourism industry in Dubai, the UAE and the wider GCC region.

“A wide range of sectors will benefit, including construction, engineering and transportation, and of course the hospitality, retail and aviation sectors will experience a significant positive impact, further strengthening their already robust positions…There are currently 82,000 hotel and hotel apartment rooms in Dubai and this figure is expected to double by 2020 to ensure the demands of the Expo visitors are met.

“DTCM will work with our partners in both government and the private sector to put in place the infrastructure and processes needed to meet the (huge) demand,” he added.

Between October 2020 and April 2021, more than 25 million visitors are expected to attend the World Expo 2020, 70 per cent of which will be from outside the UAE – the largest number of international visitors in the Expo history.

Asians warm to Japan’s Alpine Route

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TOURISTS from South-east Asia are gaining a foothold on the Tateyama Kurobe Alpine Route linking central Japanese prefectures Toyama and Nagano, a route regarded a rival to ever-popular Hokkaido.

Accessible only between April and November each year, the route offers visitors a chance to get up-close to the iconic snow walls in Murodo that reach almost 20m at their peak.

“Travellers can land in Nagoya and exit through Tokyo or vice versa, visiting destinations like Takayama or Shirakawago in Gifu prefecture and Matsumoto city in Nagano along the way,” said Ryota Nishiyama, chief for overseas sales centre, Tateyama sales promotion department of Tateyama Kurobe Kanko. “Our main rival is Hokkaido, and so we are working with the prefectural governments around us to challenge them.”

He added: “Thailand is our top source market in South-east Asia. The number of Thai visitors so far this year has hit 8,000, doubling last year’s 4,000. Singapore’s share has grown from 1,000 to 1,500 and Indonesia’s from 1,400 to 2,500.

Having recorded a 40 per cent rise in travellers to the Alpine Route, JTB Malaysia senior consultant for retail product, outbound division, Regine Ma, expects the surge to continue into 2014, boosted by AirAsia X’s recently launched service from Kuala Lumpur to Nagoya (TTG Asia e-Daily, November 18, 2013), a three-hour’s drive from Toyama prefecture.

Also improving access to the area is the shinkansen service that currently only reaches Nagano, which will be extended to Kanazawa by March 2015 to allow passengers to drop off at Itoigawa station closer to the Alpine Route.

Golden Discovery Express Bangkok CEO, Adith Chairattananon, sees potential in selling Alpine Route tours to the Thai market. He said: “Tateyama will be famous among South-east Asians within the next three to five years. Thai people want to see mountains and snow as they do not have that opportunity (in Thailand).”

Boby Hendry, director of Chan Brothers Travel Indonesia, said with increased promotions from the Japan National Tourism Organization, the Alpine Route is gaining traction among Indonesians, most of whom are second-time travellers to Japan.

Asked what is necessary to bring more people to central Japan, he said: “We need advertising support to promote the beauty of the area. With awareness, people will make enquiries and then we get the business.”

Germany primes heritage sites for Indian discovery

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COME 2014, the German National Tourist Board (GNTB) will focus on UNESCO World Heritage sites, the 25th anniversary of the fall of the Berlin Wall and youth travel in Germany as part of its promotional activities in India.

The NTO will launch a new marketing campaign in March 2014 to promote Germany’s 30-plus UNESCO World Heritage sites among Indian travellers, revealed GNTB’s destination manager – Asia and Australia, Till Weigl, during a three-city roadshow organised by the German National Tourism Office (GNTO) India in New Delhi, Bengaluru and Mumbai earlier this week.

GNTB is also seeking more FIT and leisure arrivals from India. “Germany is well established as a MICE destination in India. Leisure tourism is slowly building up. We are looking to establish Germany as an affordable destination within Europe so as to attract price-sensitive travellers too,” added Weigl.

Marc Giesen, head of DB Bahn International Sales, one of the 11 German suppliers participating in GNTO’s roadshows, is keen to target “sophisticated Indians” through its rail products.

According to GNTO India director, sales and marketing, Romit Theophilus, the roadshows attracted 200 tour operators in New Delhi and Mumbai, and 150 tour operators in Bengaluru.

Germany recorded 550,000 overnights from India last year and 402,440 overnights from January to August 2013. Indian overnights are expected to register a marginal growth of 0.8 per cent by this year-end.

At one’s fingertips

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Despite rocketing mobile adoption, its use among agencies remains limited

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Abacus International
Robert BaileyCEO

What are the latest trends in mobile?
Demand is currently ahead of supply. Adoption rates of smartphones and tablets are soaring among Asia-Pacific consumers. However, Abacus’ recent Corporate Travel Practices Survey for the region showed that only a third had implemented any mobile web or native applications for these devices, leading with a simple mobile itinerary tool. This disconnect was also seen in our Online Travel Poll, which included leisure agencies as well: only 35 per cent had created a mobile web or native app for smartphones.

Customers now want to plan their travel anywhere and at any time. They expect to continue their content journey from their PC and laptop to their tablet and mobile.

What are agencies in Asia using mobile for?
Primarily to gain access 24/7 to travel content and booking so that they can service their customers wherever they are, outside office hours.

In which part of the agency workflow is mobile most needed today?
Already proving their worth in connecting to customers around the clock, if travel is disrupted, these mobile tools become invaluable. Agencies need to push mobile, not wait to be asked. Whoever secures the loyalty of the end-user with the technology steals a march on the competition. There’s a significant early mover advantage in mobile.

In which stage of the passenger’s journey is mobile most lacking?
Mobile is lacking when two elements of travel converge: travellers want to change their plans and Wi-Fi is out of reach. They struggle to amend their itineraries remotely today and where they can access their options, they get caught with data roaming charges.The preference is still to call the agency to make changes to the plan at this point.

What mobile products have you launched recently or will be launching soon?
Abacus’ Mobility Suite is built on HTML5, allowing it to work on any device and enabling the service to scale. The following products are part of the suite.

• Abacus WebStart is a zero-investment, low-maintenance, white-label Internet booking engine for agencies. It offers transaction capabilities across all mobile devices and complete fulfilment process with auto pricing and ticketing.

• Abacus VirtuallyThere is a travel management service for travellers, accessible on the desktop and mobile devices.

We hope to make an announcement in the new year regarding a step change in mobile provision in this region.

 

mobile-royanto

“The challenge in using mobile lies in the complexity of our products, especially for packages and group tours, as some processes may still be offline. Also, screen sizes are limited, while product features, reservation procedures and T&Cs are lengthy. That explains why most of the time mobile apps are workable for only simple single products like tickets or hotels.”

Royanto Handaya, president director, Panorama Tours Indonesia

 

mobile-jane“While smartphone users may use our flight app to execute a primary search for airfares, the percentage who actually books a flight lags as there are challenges in accurately inputting a significant amount of personal details via a fairly small screen and restricted keyboard, especially when a thousand-over dollar air ticket is at stake. For now, our flight app serves to complement our existing channels.”

Jane Chang, marketing and communications manager, Chan Brothers Travel Singapore

 

Amadeus
Bruno des Fontaines, Vice president, customer solutions group, Asia-Pacific

What are the latest trends in mobile?
We are seeing an exponential growth of mobile within the travel industry. According to Amadeus’ recent white paper, in Asia-Pacific, 40 per cent of business travellers and 25 per cent of leisure travellers routinely use mobile for travel-related arrangements and bookings. PhoCusWright also predicts that mobile travel sales will grow to US$36.6 billion this year (up from just US$6.8 billion in 2011), and estimates that one in five travellers will book via mobile in 2014.

Looking ahead, location-based services, mobile payments, movement tracking and near field communication technology are just some of the exciting developments we expect will emerge over the next three to five years.

What are agencies in Asia using mobile for?
Travel agencies in the region that currently provide mobile services are usually the bigger players in the market who tend to focus on the search and booking process. Moreover, many of these offerings are just extensions of existing online platforms.

In which part of the agency workflow is mobile most needed today?
Many travel consultants today need to be able to work anytime from anywhere and on any device. In addition, travel is often subject to unpredictable circumstances, so consultants need to be able to react quickly. That is why Amadeus has taken solutions such as the Amadeus Travel Office Manager mid-office system and extended it to mobile.

In which stage of the passenger’s journey is mobile most lacking?
Pre-departure and during the journey. Travel agencies can keep travellers up to date on flight, itinerary and destination information right up to the departure lounge. There is also strong potential for mobile to enable intelligent recommendation. Offering destination-based content enhances the ability for the traveller to navigate the location and provides travel agencies a natural way to extend traveller interaction. Our research also suggests a strong market for mobile devices as travel reconnaissance tools.

What mobile products have you launched recently or will be launching soon?
• Amadeus Mobile Traveller offers a 360-degree travel experience, supporting pre-trip, in-trip and post-trip needs. The application allows travellers to plan and book trips, check itinerary and flight status, access destination information and through social media integration, share their experiences.

• Amadeus Mobile Access is the smartphone and tablet version of Amadeus Selling Platform, providing a browser-based mobile device reservation solution.

• e-Travel Management Mobile allows business travellers and corporate travel managers to complete travel-related activities and bookings on the move.

mobile-tina

“We have our own branded mobile app which displays itinerary, flight status, airport and weather information. However, the Philippine travel industry has been slow to adapt. Slow Internet connection is part of the problem; not all users have data plans, preferring to rely on SMS instead, while not all phones can display rich content.”

Tina Cortez, president, FCm Travel Solutions Philippines

 

mobile-sajan

“There is a lack of mobile apps in India for travel consultants for either operations or sales. We do use some for quick updates on prices, but there is no payment interface used with clients at this time. The mobile interfaces for travel agencies and hotels are limited. Airlines fare better in this area. Clients are also hesitant to transact online due to the lack of assurance of safety and confidentiality.”

Sajan K Gupta, managing director, Vayu Seva Tours and Travels India

Travelport
Patrick Andres, Vice president and regional managing director, Asia-Pacific

What are the latest trends in mobile?
More than half of all leisure travellers and nearly three in four business travellers who may mix business and leisure now own a smartphone, according to an analysis of mobile travellers’ behaviour from PhoCusWright. This number is increasing.

These new ‘digital travellers’ rely on mobile travel solutions before and during their journey. They expect to be able to receive relevant information throughout their trip and to share activities through social media sites on multiple devices. This desire to share information, and a greater reliance on recommendations by friends and family, is one of the biggest trends in mobile.

What are agencies in Asia using mobile for?
There is demand for speed and value-added services by customers, and this has encouraged travel agencies to improve their servicing ability. We see a surge of requests, especially from corporate-focused agencies requesting GDS access via smartphones or tablets.

In which part of the agency workflow is mobile most needed today?
Agencies must embrace technology – mobile formats and app integration – that reduces the time it takes to inform and support the traveller. According to a recent Travelport white paper, agencies can spend up to an hour or more aggregating and sending information to customers. There is a need for solutions to make them more productive.

In which stage of the passenger’s journey is mobile most lacking?
Travellers want the ability to make trip changes when necessary, so the need for agencies to access working tools on mobile becomes crucial in order to provide 24/7 service. Travelport’s research has also revealed that many travellers would like basic messaging, such as reminder texts about travel times. In addition, they expressed interest in more information while travelling, such as information about tourist attractions and events at their destination or local amenities via mobile phones.

What mobile products have you launched recently or will be launching soon?
• Travelport Mobile Agent enables agencies to access and modify bookings via their iPad, iPhone, iPod Touch or Android devices. It was launched in Asia a few months ago.

• Travelport ViewTrip Mobile works with the Travelport ViewTrip online itinerary website, pushing itineraries to consumers’ mobile devices, offering itinerary management, service and support across various travel stages.

• GalileoTerminal is a unique application for accessing the Galileo and Apollo GDS using a standard Internet browser or iPad. Launched last November in selected Asia-Pacific markets, it is being rolled out progressively.

mobile-bishop“Having to re-educate customers about the services we can offer as a travel agency is one of the key challenges. These platforms make everything so easy and fast for customers that they are surprised when we tell them we can book and hold an air ticket for them with no charge. Our staff process these bookings, but we still emphasise contact with customers by email or phone to make sure they are happy with their booking.”

Tom Bishop, managing director, DTC Travel Thailand

This article was first published in TTG Asia, November 29 – December 12, 2013 issue, on page 14. To read more, please view our digital edition or click here to subscribe.