TTG Asia
Asia/Singapore Saturday, 17th January 2026
Page 2323

Madrid gets real at wooing Chinese visitors

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CHINA has been identified as one of the two main target markets in a year-end marketing drive by Madrid Destino, the tourism authorities of the Spanish capital, to reverse slumping foreign visitor numbers.

The drive seeks “to put a brake on the fall in visitors and overnights (figures)” – which dropped 6.4 per cent in the first nine months of 2013  – while “diversifying demand for Madrid”, according to Madrid Destino.

Just over half the total budget of three million euros (US$4.1 million) will be spent on emerging markets, with around 560,000 euros earmarked for China – second only to Russia.

The plan will focus on high-end shoppers in both countries, in addition to promotion of the capital’s historic and cultural offers, gastronomy and leisure attractions.

Some 75 per cent of the China budget will be spent on advertising and direct marketing to consumers, while another 14 per cent will be on fam trips for travel consultants and the remainder on promotions within the travel trade sector.

Backed by Spanish NTO Turespaña, the campaign got under way at the recently concluded China International Travel Mart in Kunming from October 24 to 27, 2013.

The authorities revealed that further marketing activities in China are in the pipeline, including plans to set up a joint campaign with an airline to give Madrid greater exposure in Asia.

Accor’s Songtsam Retreat reports surge in corporate groups

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THE 75-key Songtsam Retreat at Shangri-la – MGallery Collection, which sits 3,300m above sea level among the peaks of Yunnan and Tibet, has seen a twofold increase in corporate event business this year compared to the last.

Patrick Druet, general manager of the five-star Songtsam Retreat which belongs to Accor’s Mgallery Collection of unique boutique hotels, said most of these clients had come from Hong Kong, Shenzhen and Guangzhou, with bookings made for an average of five nights.

Druet said the property’s “sacred location” offered “a refuge at the end of the world where travellers can immerse in genuine local hospitality”.

He added: “It makes a big difference when you host business events in such peaceful sanctuaries instead of in big cities.

“Furthermore, we can offer an exclusive experience here as we tailor the programme according to the client’s needs.”

Spread across 8.5 hectares on a hillside, the hotel features Tibetan-style handcrafted furniture and fittings and offers a 104m2 meeting hall that can accommodate 100 guests in a classroom setting. The space is equipped with a projector, audiovisual equipment, flip chart and stage, and also comes with a 73.4m2 multifunction terrace.

Other facilities that can support a corporate gathering include a selection of dining facilities and a spa that offers Tibetan and oriental therapies.

Mutiara Taman Negara revamps, turns attention on incentives

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PAHANG’S Mutiara Taman Negara resort has expanded its customer mix to include small-sized incentive groups following the completion of its RM6 million (US$1.91 million) refurbishment in mid-2013.

General manager Nathan Vaithi said incentive groups would enable the resort to increase its yield.

He noted that leisure guests tended to spend three days and two nights at the resort on half-board arrangements, while incentive groups stayed an average of four days and three nights with full-board requirements.

The Malaysian resort will target domestic companies and incentive groups from Singapore and Europe.

Besides spotting refreshed public spaces and guest rooms, the 23-year-old Malaysian resort has also equipped itself with a revamped website that provides details on its meeting and banquet facilities and guests activities, among other things.

Melbourne Convention Bureau starts new financial year with big wins

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THE Melbourne Convention Bureau (MCB) has had a flying start to the 2013/14 financial year with 10 major international conference wins for the Australian city.

These international conferences, which include International Feng Shui Convention (November 2014), Annual Conference on Global Economic Analysis (June 2015), Annual World Conference on Carbon (July 2017) and World Engineers’ Convention (November 2019), will inject an estimated A$55 million (US$52 million) into the Victorian economy and attract more than 10,500 delegates over the next five years.

MCB’s CEO Karen Bolinger said winning these conferences is testament to the strength of Victoria’s priority sectors of medicine, science and the environment, technology and engineering, and business and education.

“Winning events in these sectors exposes our scientists and industry leaders to international best practice, boosts the skills and experience of our local workforce, and increases access for Victorian industries to international markets,” Bolinger said.

“In addition, business events create positive flow on benefits for small to medium businesses throughout the state by creating significant revenue opportunities for hotels, restaurants and other service providers.

“The competition to attract these valuable international conferences from other states in Australia and countries across the globe is fierce, so it is essential that MCB takes a strategic approach to win these bids; researching, planning and bidding for business events as far out as 2028, and it’s fantastic to see it all pay off.”

Eight out of these 10 meetings will be held at Melbourne Convention and Exhibition Centre.

Integrated resort wins over ITB Asia with sweet approach

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MARINA Bay Sands (MBS), which has wrested ITB Asia from Suntec Singapore, said it was not overly generous in its bid, despite throwing in a host of sweeteners including bringing and accommodating an additional 100 of its worldwide buyers, hosting ITB Asia’s opening receptions and VIP C-suite lunches, and even offering free WiFi to all delegates.

Las Vegas Sands’ SVP worldwide sales and resort marketing Asia, John Mims, said the deal was consistent with the company’s “partnership” approach for all tradeshows and events.

Mims said: “ITB Asia is coming onto its own, so for us, it’s a great opportunity to partner them over the next three years, hopefully longer, and help make the show bigger and premier.

“All of the tradeshows, meetings, etc with us are partnerships in one way or another. It is in our interest and in theirs to align and make the show successful.”

MBS will be the official hotel and venue of ITB for three years from next year. It hosted ITB last year when Suntec – home to ITB since the show’s inception in 2008 – underwent modernisation works. With the five-year contract up, ITB Asia reopened the bid.

“Suntec has always provided us with an optimal business environment but we believe that our partnership with MBS will provide delegates with a more convenient and integrated experience,” said Nino Gruettke, ITB Asia’s executive director.

He also said Suntec could not ensure the availability of additional space for the next three years.

Suntec’s CEO, Arun Madhok, said the centre has not lost events due to renovations – ITB is looking for more space to grow beyond the space available at Suntec (42,000m2).

“We are seeing a high level of bookings well into next year and beyond,” he said, the line-up of which will be disclosed soon.

Meanwhile, this year is a record year for MBS in hosting 70 tradeshows, from 51 last year.

“A lot of that is due to our approach of looking at organisers as partners, not just buy-space,” Mims said. “As well, we’ve been opened three years, the operations team is doing a phenomenal job and we hear from clients that when they have meetings here, more people attend because they like the venue, Singapore, etc.”

There still is room for growth in terms of event space at MBS, he said, but in terms of occupancy, MBS is full, with MICE guests making up 20 per cent.

Latest full third-quarter report ending September shows a 99.8 per cent occupancy, and an average daily rate of US$401, an 11 per cent rise over the same period 2012.

Mims said it is likely MBS as official ITB Asia hotel will offer a special delegate rate.

Panda Hotel panders to female guests with women-only rooms

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HONG Kong’s Panda Hotel will roll out two new accommodation categories from mid-November to meet the needs of a growing number of women travelling for work or leisure.

Reserved exclusively for female guests, the Ladies’ Rooms feature entry only by advanced access cards and electronic door locks to ensure complete safety. Clad in soft, elegant tones, these special rooms also boast such female-oriented amenities as curling tongs, eye masks and foot-bath buckets with complimentary bath salts.

The hotel will also unveil another new room category, Panda Plus, which has been designed for modern business and leisure travellers seeking deluxe accommodation.

Both new room categories are equipped with free Wi-Fi, iPhone and iPad docking stereo units, a wide selection of cable and satellite television channels, message alerts and the like.

According to Judy Tsang, general manager of the Panda Hotel, the launch of the new Ladies’ Rooms and Panda Plus marks an important milestone in the property’s overall refurbishment project, which has been undertaken in phases over the past five to six years.

Promoting charitable giving through revamped website

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WHO Established in 2011 as a not-for-profit organisation by Exotissimo Travel, Exo Foundation acts as an advisor on best tourism practices to the Bangkok-based DMC. The foundation has since developed Exotissimo’s responsible-travel policy while initiating or directly supporting local projects contributing to the sustainable development of destinations in South-east Asia. Exotissimo Travel is the main donator to the foundation, with US$1 donated for each travelling client.

WHAT Exo Foundation recently rolled out a revamped website (www.exofoundation.org) with a fresh layout and content to raise awareness and trigger action among travellers towards sustainable development, poverty reduction and responsible tourism practice. The website also serves as a guide for incentive groups or groups wanting to include a CSR activity in their tours.

Featuring both initiatives launched by Exo Foundation as well as organisations in Cambodia, Laos, Myanmar, Thailand and Vietnam, the projects are listed according to the various themes of health and sanitation as well as community development; economic development; culture revival; education and vocational training; environment; human protection; and humanitarian aid.

For each project, the website provides an overview, the support given by Exo Foundation, plus the various ways visitors can render help to the organisation, whether through actions – such as attending a circus performance put up by underprivileged Cambodian children – or monetary donations – for example, US$70 will help sponsor three fully trained and equipped deminers in Laos to locate and destroy UXO items for one day.

Travellers also have the choice of donating to a specific project or to Exo Foundation, which will then redistribute funds where it deems most needed. Exotissimo will absorb all the administration and bank transfer costs. In-kind donations are also accepted, but the company urges prior consultation for better coordination.
Exo Cares, a booklet highlighting good tourism practices, is also available on the website.

WHY Christine Jacquemin, regional coordinator of the Exo Foundation, said: “The main goal of the website is to channel travellers’ generosity towards organisations and projects carefully selected for their efficiency and role within local economic and human development while providing tips on how to optimise the positive impact of travel.
“We prioritised these countries (Cambodia, Laos, Myanmar, Vietnam and Thailand) as they are where help is currently most needed and where requests from travellers are most frequently coming from.”

Apart from making it easier for travellers to find out about responsible initiatives, the website also comes in handy as “a tool and guide for MICE activities by travel agencies and Exotissimo staff who can refer to it and best advise clients”, she added.

TARGET The response among featured organisations has been “great”, according to Jacquemin, as these non-profits are appreciative of the support given by Exo Foundation and travellers alike.

While no targets have been set, Jacquemin hopes to achieve higher visibility for the revamped portal. She said: “The goal has never been to collect maximum donations, but rather to achieve maximum positive impact on destinations.

“It is very likely the total donations from travellers in all categories combined (MICE, travel agencies and direct) will exceed Exotissimo donations (eventually), in particular from MICE,” she remarked.

Visa processes influence Asians’ holiday destination choice: Skyscanner

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VISA requirements are a crucial factor in choice of vacation destination for 75 per cent of Asian travellers, while 81 per cent back the idea of an EU-style single visa system for South-east Asia.

Research by Skyscanner that aggregated responses from some 7,000 respondents from Singapore, Indonesia, the Philippines, South Korea, Thailand, India and China found that travel destination choices are “often dictated by visa requirements”, with 90 per cent of the Chinese respondents reflecting this as true.

Although visas play an important role in shaping Asian travel, many of the respondents said they find visa application processes complex. Ten per cent said they have made errors with applications and a further nine per cent reported having a visa application rejected.

Most respondents in Skyscanner’s research also threw their weight behind the idea of a multi-country visa for the countries of South-east Asia (81 per cent).

A visa reciprocity system between countries found supporters in 87 per cent of total participants.

Thailand and Cambodia launched a joint visa (TTG Asia e-Daily, January 3, 2013) end last year, while Cambodia, Laos, Myanmar, Vietnam and Thailand had also expressed the possibility of a single tourist visa in the past (TTG Asia e-Daily, September 20, 2012).

Meanwhile Japan waived visa requirements for Malaysian and Thai nationals while loosening terms for citizens of the Philippines, Indonesia and Vietnam this year (TTG Asia e-Daily, June 14, 2013).

The UK has declared its intentions to streamline visa processes for Chinese citizens (TTG Asia e-Daily, October 16, 2013).

Malaysia promotes Visit Malaysia Year in Turkey

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MALAYSIA is pushing Visit Malaysia Year (VMY) 2014 campaign in Turkey for more tourists, with the reopening of a Tourism Malaysia office in Istanbul and trade event in the evening today.

Mohamed Nazri Abdul Aziz, minister for tourism and culture, was at Harmanci Giz Plaza this morning to officiate the launch of the tourism office, which will oversee the Turkish, Armenian, Romanian, Azerbaijani, and Bulgarian tourist source markets to Malaysia. The office was last operational in 2009.

In a press release issued by Tourism Malaysia, Mohamed Nazri said: “This year, Tourism Malaysia estimates that a total of 10,300 Turkish tourists will be visiting Malaysia, an increase from last year’s figure of 9,909. The figure is expected to increase to 11,000 tourists next year, during the VMY2014 campaign.”

Currently, there are no visa requirements between Turkey and Malaysia.

Air accessibility has improved with 7,238 weekly flights serving the Istanbul–Kuala Lumpur route presently through direct and indirect flights on Turkish Airlines, Malaysia Airlines, KLM, Air France and Qatar Airways.

New Zealand fishes for Indonesian tourists

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TOURISM New Zealand has opened its first representative office in Jakarta to net more of the rapidly growing Indonesian outbound market.

Led by Christian Sidharta, country manager Indonesia for Tourism New Zealand, the office will be fully running by early November.

The decision to open the office was based on a series of market analyses including the examination of consumer trends, market size and behaviour.

Tim Burgess, general manager Australia and Indonesia of Tourism New Zealand, said: “Our research confirmed the sizable potential that Indonesia presents. Indonesians predominantly travel as families, and have an older age group skew. New Zealand’s scenic landscapes and natural attractions are key interests, as are our food and craft markets, vineyards and unique culture.”

Growth in demand for outbound travel from Indonesia rose 9.7 per cent last year, fuelled by economic growth and the emergence of LCCs. “Visitation to New Zealand is growing at a similar rate, with 12,500 visitors in the year ending May 2013,” Burgess commented.

Tourism New Zealand recently launched its website newzealand.com in Bahasa Indonesia to tap Indonesians’ frequent use of mobile devices and social media.

Burgess also said: “As with any market, aviation links are critical to the success of a sustainable visitor flow. To date, we have engaged with Indonesia from our Singapore office, and New Zealand has been promoted through indirect services with the likes of Singapore Airlines and Malaysia Airlines.

“The obvious goal is to secure direct air links to Jakarta, and both Auckland International Airport and Tourism New Zealand have recently been in positive discussions with Garuda Airlines, but no date has been committed to at this stage.”