TTG Asia
Asia/Singapore Friday, 26th December 2025
Page 2323

Next stop for Chinese FITs: Chiang Mai

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RISING air connections from China will help to further drive the Chinese market for Chiang Mai, particularly the FIT segment.

Air China will introduce a thrice-weekly Beijing-Chiang Mai service from November 7 using Boeing 737-800 aircraft. A month later, China Southern Airlines will commence daily flights between Guangzhou and Chiang Mai from December 1 on Airbus A319 aircraft. Juneyao Airlines already started four-times-weekly Shanghai (Pudong)-Chiang Mai services in April this year.

To capitalise on the rising tide of Chinese to the city, Chiang Mai-based Standard Tour will promote more FIT packages and Mandarin-led tours, and will appoint a new marketing representation in Guangzhou by this year-end. Similarly, plans to appoint a marketing representative in Shanghai and Beijing by next year are in the pipeline for Bangkok’s Discovery Holidays.

Prasit Itthipattanakul, general manager, inbound & transportation division at Standard Tour, said: “More scheduled flights are better than charters (in growing arrivals). This year, we’ve already seen a growth of more than 100 per cent from last year in Chinese inbound business to Chiang Mai. The Chinese inbound market is likely to stay strong next year, although we are awaiting to see any impact from the new Chinese tourism law.”

Wacharaporn Phiewkaow, managing director of Discovery Holidays, added: “These air links will boost FIT demand to Chiang Mai and help to grow the quality of Chinese travellers. Compared with groups, Chinese FITs tend to have better destination knowledge and higher expenditure levels, and are also more experienced travellers.

“Overall, we’re expecting 30-40 per cent increase in Chinese business to Thailand next year, with a forecasted growth of about 20 per cent for Chinese arrivals to Chiang Mai.”

Prasit pointed out that Chinese travellers to Chiang Mai are more likely to be FITs or repeat visitors to the country, as first-timers tend to visit Bangkok and/or Phuket.

Avatar film casts Zhangjiajie into spotlight

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THE scenic Zhangjiajie National Forest Park in Hunan province has gained greater stardom following the premiere of 2009 science-fiction movie, Avatar, which was filmed at the natural attraction known for its spectacular columnar land formations.

Yang Qian, operation manager of Zhangjiajie Neosalle International Travel Service told TTG Asia e-Daily: “Avatar was so popular that it made our mountains famous worldwide. People who saw the movie wondered where that beautiful place was located.”

Yang said the number of tour groups to the national park had tripled since the movie hit the screens, and added that tourists could easily spend up to three days there should they desire a complete tour of the destination.

According to the Zhangjiajie Tourism website, there are now 854 hotels in the park and 53 of them are star-rated.

Two- to three-day photography tours are offered to avid Avatar fans who want to be photographed at specific film locations, Yang said.

Riding on the global popularity, the park renamed one of its mountain peaks – the South Pillar of the Heaven that was said to have inspired the movie’s director James Cameron – to Hallelujah Mountain in 2010, after the floating rocks in the film. The peak stands 1,074m above sea level.

According to Yang, travellers from South Korea and Thailand formed the bulk of park visitors, although there is a growing number from Europe.

The park will likely attract more attention with its glass bridge in the Great Gorge scenic park within Zhangjiajie, slated for completion by the end of 2014. Joining the summits of two mountains, the glass bridge will rise 400m from the ground and span 365m long and 3.2m wide. It will be the world’s tallest and longest of its kind.

Built with a special glass floor, visitors will not only be able to enjoy an unobstructed view of the Great Gorge, they will also be able to literally walk in the air.

Lao Airlines, GTMC launch JV

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NATIONAL flag carrier Lao Airlines has partnered with Singapore-based GTMC Travel in a joint venture that will allow the latter’s travel agencies to book both inbound and outbound travel packages linked to the airline’s network.

“We will use Vientiane as a stopover destination by providing free stopover tours for passengers using (Lao Airlines) to transit to their destinations,” said CEO of GTMC Travel, Samson Tan, expecting sales revenue to increase by 50 per cent.

Under the terms of the agreement, Lao Airlines’ holiday division, Champa Holidays, will be managed by the new joint venture company.

Said Saleum Tayarath, vice president of Lao Airlines: “It’s a breakthrough for an airline to partner an external organisation to manage their holiday division. As a young airline, we are expecting tremendous air seat growth through our holiday division.”

Champa Holidays’ 10-member staff will operate from Lao Airlines’ head office and the holiday division has plans to appoint general sales agents in Lao Airlines destinations and beyond.

Lao Airlines and GTMC will have two directors each on the joint venture company’s board.

More bang for the buck in Thailand’s capital

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BANGKOK is the best city for travellers looking to stretch the dollar, according to JacTravel’s Benchmark wholesale rates for January and February 2014.

The UK-based B2B wholesaler last week released rates for seven of the world’s top cities – Bangkok, Hong Kong, Singapore, London, New York, Paris and Rome.

Bangkok was found to be the most value for money city, with rates for a double room per room per night inclusive of breakfast at US$174 in a five-star hotel, US$138 in a four-star hotel and US$38 at a three-star hotel.

In contrast, a similar room in Singapore will set the traveller back US$312 at a five-star hotel, US$198 in a four-star hotel and US$151 for three-star accommodation.

Over in the west, the same room in London will cost US$274 for a five-star stay, US$145 at a four-star hotel and US$92 in a three-star hotel.

Mario Bodini, president and chief commercial officer of JacTravel, commented: “We have seen relatively lower hotel rates in Bangkok for many years but this should not be taken as an indication of quality; it’s more likely a reflection of the relative strength of Thailand’s economy. Bangkok is a city that really gets tourism and it is famed the world over for its tremendous culture of service and hospitality, with good reason. What you’re seeing here are lower rates and outstanding value for money.”

JacTravel’s Benchmark rates are set by a team of experienced hotel buyers each of whom specialise in contracting hotel accommodation in a given city.

Thai hotel brands eye the dragon

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THAILAND’S established hospitality companies are displaying a great interest in the Chinese market with robust expansion strategies outlined for the next few years.

Centara Hotels & Resorts, group director of sales – China & Northeast Asia, Jason Lu, said: “Following Centara’s aggressive expansion drive in the last couple of years, the company is now ready to launch an office in Shanghai, which will officially begin operation in November this year. Previously, we used the services of a marketing representative in China.”

The Mandarin name for Centara is not firmed up yet, as discussions with investors and owners are still underway, said Lu.

The first Centara hotel is likely to open by 1Q2014, either in Shanghai’s Sheshan or Hainan’s Sanya, while MoUs with other Chinese cities are now underway.

“China’s hospitality sector has seen a lot of competition in recent years while secondary cities also offer great potential, so we do not have any particular strategy to launch resorts in first-tier cities only; second-tier cities will be considered too – wherever the opportunities are,” Lu remarked.

He added: “We are likely to roll out resort-style properties or convention hotels – where Centara’s strengths lie. We will likely push for the Centara Grand or Centara brands to be launched, depending on available investment opportunities.”

Meanwhile, Dusit International has entered into a joint venture agreement with China-based Changzhou Qiao Yu Group to establish Dusit Fudu Hotels & Resorts to spearhead Dusit International’s expansion in the country.

“China is set to become the largest hotel market and is currently Thailand’s largest feeder market, with 3.2 million visitors to Thailand from January-August 2013, up a staggering 88 per cent year-on-year,” said Lim Boon Kwee, president of Dusit Fudu Hotels and Resorts.

Lim expects to roll out four hotels in Jiangsu, Zhejiang and Hainan provinces in 2014, with at least 50 Dusit-branded properties to be launched across China within the next five years.

Other leading Thai hotel chains have also forayed into the Middle Kingdom. Onyx Hospitality Group will open Amari Huidong in Guangdong and Amari Dali in Yunnan by 2016.

Sedona Hotel Yangon doubles room capacity

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SEDONA Hotel Yangon last week broke ground for its new 29-storey second wing, a welcome development in a city that is facing a severe room crunch.

Scheduled to be fully complete in 2016, the US$80 million second phase will add 420 more rooms to the hotel and bring total room capacity to 786.

The hotel is simultaneously undergoing refurbishment works to areas including rooms, the lobby, main entrance and common corridors, and is expected to be finished by the end of the year. Renovations will cost US$25 million.

Singapore-based Keppel Land, which owns and manages both Sedona Hotel Yangon and Sedona Hotel Mandalay, is also due to begin a US$7 million upgrade for the latter.

STIC widens market with first overseas office in Singapore

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STIC Travel Group India is setting up its first overseas office in Singapore to capture a slice of Asian outbound to India and bring more Indian tourists to this region.

“We would like to expand in Asia first before expanding in Europe and Africa,” said founder chairman Subhash Goyal, who is also president of the Indian Association of Tour Operators.

Having organised its first fam trip for Singapore and Malaysian agencies in September, the B2B marketing office will further support agencies by providing customised programmes and helping with airline seat blocks.

“If we feel that an agency needs brochure support, we can also link them up with state NTOs,” added Goyal.

In addition to its FIT business, STIC is, for the first time, running fixed departures of 20-30 pax out of Singapore from December to March.

About 60 per cent of STIC’s inbound business to India comes from longhaul markets like the US, Europe and Australia, a percentage that should shift by the end of next year to a more balanced 50-50.

“A lot of travel agencies collaborating with us for this winter season have not promoted India before,” said Singapore-based director – group business development, Richa Goyal Sikri, adding that Asian markets such as Indonesia, the Philippines and South Korea are being targeted. “We want to do yoga and Ayurveda programmes as well as Buddhist tours.”

While the initial focus for the office has been Asian outbound, STIC also intends to grow its share of Indian inbound to the region from next year. Using Singapore as a base, there could be combinations with Brunei, Indonesia and the Philippines.

Goyal Sikri revealed that the company would concentrate on customised itineraries for FITs and smaller groups, featuring off-the-beaten-track sights.

“For example, every Saturday, all fire stations in Singapore have an open house. People don’t know that…For an Indian family to be able to give their child an experience of a fire station, it’s something they would not even think of.

“Singapore is already such an established destination for Indians and most end up doing a typical circuit. But Singapore has so much more to offer…Why can’t we have more repeat travellers to Singapore (the way Thailand has)?”

Hotels not maximising mobile technology

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A RECENT TripAdvisor study has found that most hoteliers are not meeting their customer’ mobile expectations even though travellers are now attached to their mobile devices more than ever.

According to the TripAdvisor TripBarometer Mobile and Social survey, 87 per cent and 88 per cent of travellers around the world and in Asia respectively use their mobile devices on the go.

Yet almost one-third of hoteliers around the world are not dishing up additional mobile content for users.

Some 39 per cent of travellers internationally want mobile-friendly sites, which are currently offered only by 37 per cent of hoteliers globally and 27 per cent in Asia. Location-specific deals and special offers for mobile users are in demand at 24 and 27 per cent respectively, but the number of hotels in Asia providing these make up only a woeful five per cent and 15 per cent.

However, TripBarometer reported that this situation is likely to improve in the coming year. While only 36 per cent of hoteliers internationally are prioritising mobile marketing this year, 53 per cent plan on expanding mobile offerings in 2014.

Asian hoteliers are the most likely bunch to ramp up mobile offerings in 2014, (66 per cent), including mobile booking functionality (30 per cent), mobile-friendly websites (26 per cent) and mobile-specific special offers (15 per cent).

Hoteliers are doing better in terms of engagement on the social media front, with 82 per cent of hotels internationally and 84 per cent in Asia interacting with current and potential guests. Facebook and Twitter are the most popular platforms. In the coming year, 55 per cent of hoteliers internationally and 58 per cent in Asia intend to invest more in social media in 2014.

Julio Bruno, global vice president of sales, TripAdvisor for Business, said: “TripBarometer findings revealed that there are opportunities for hospitality businesses to provide value at various points throughout a traveller’s journey. Businesses should engage with potential and current guests on mobile and social media to interact with them in real time through special offers and apps that are popular with travellers. Ultimately, mobile is the direct link to travellers on the go.”

Crowne Plaza Changi Airport names new GM

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BILL Sheppard has been appointed the new general manager of Crowne Plaza Changi Airport to oversee all operations of the hotel.

Previously the regional general manager for United Arab Emirates and general manager of Crowne Plaza Deira Dubai, Sheppard has more than 35 years of hospitality experience under his belt, spanning Europe, the US, Middle East and Australia.

Gulf Air appoints country manager for Philippines

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ADEL Al Saleem has been named Gulf Air’s country manager for the Philippines, to be responsible for driving the commercial performance of the carrier in the Philippines and build on existing relationships with key travel consultants and corporates.

Al Saleem brings to the table over 20 years of experience and knowledge in aviation and has worked with Gulf Air since 1992.