TTG Asia
Asia/Singapore Friday, 26th December 2025
Page 2322

Shanghai China International Travel Service, Shanghai

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Shanghai China International Travel Service’s newly renovated store specialises in experiential service but needs to improve on customer engagement

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PRESENCE In order to attract more clients, Shanghai CITS International Travel Service renovated its flagship store on West Beijing Road and reopened it in late January this year. The shop is about 10 minutes’ walk from the MTR station.

APPEARANCE The company is determined to offer clients experimental services that OTAs cannot give. Now the area of the store is much larger than before with lots of multimedia devices.

EASE Walking into the store, the first thing in sight is the video display area where videos and pictures of scenic spots from around the world are displayed on a giant LCD screen consisting of 10 smaller LCD screens. More interestingly, the shop also shows pictures sent them by visitors on the screen. Customers can receive one-to-one service at the registration desk where the service staff were well-trained in product knowledge and able to recommend a variety of options. Waiting guests can kill time by having a look at the pamphlets on offer first.

SUGGESTiONS I went there on a weekend afternoon and the shop was deserted as only the service staff at the registration desk were working at the time. When I was there, no one asked me if I needed any help. It would have been good for staff to greet guests.

By Hong Xu

Cameron Highlands mud flood impacts local hotels

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MALAYSIA’S travel trade is divided on the likely impact of the recent Bertam Valley mud flood on visitorship to Cameron Highlands in the coming weeks.

Operators of the hydro-electric Sultan Abu Bakar Dam in Ringlet Cameron Highlands had opened a gate to release water in order to prevent the dam from bursting after continuous rain from the day before, but instead caused a mud flood that has since claimed three lives.

The incident also coincides with the rainy season, traditionally a period of low arrivals to the area.

Casa Dela Rosa Hotel Cameron Highlands’ operation manager, Benjamin Jayaraya, said there have been cancellations since the mud flood on October 23, and room occupancy has dipped below 40 per cent, a historic low as weekends usually see occupancies hovering in the 80s to 90s range.

“It is too early to predict how bookings will be for the year-end school holidays. It is still not strong. Occupancies next week for the Deepavali and Awal Muharram public holidays may indicate how it goes for the year-end period. The current rainy season might be discouragement to some travellers.”

Local and foreign travellers alike might be cautious of the recurrence of a similar tragedy in the rainy season, said Andy Muniandy, director of sales and business development at Asian Overland Services Tours & Travel.

He expects a 10 per cent drop in FIT and local groups to Cameron Highlands for the year-end.

But others TTG Asia e-Daily spoke to are more optimistic. Ganneesh Ramaa, manager of Luxury Tours Malaysia, said it is “business as usual” as the main tourist attractions are near or within Tanah Rata and Brinchang towns, which are not near the scene of the flood.

Leonard Francis, resort manager at Cameron Highlands Resort, said his property is a distance from the affected area and occupancies have not been affected.

He said the resort was running at almost full occupancy last week and bookings for the upcoming public holidays high, while reservations for the year-end are “looking good”.

Germany reaches out to Thai tourists

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GERMAN tourism authorities are targeting outbound tourists from Thailand, having identified the country as a key Asian growth market given the its rapidly growing middle class.

German National Tourism Bureau, Deutsche Bahn, Magic Cities Germany and visitBerlin yesterday held a joint event in Bangkok, their first-ever post-ITB Asia satellite event, to strengthen connections with the local trade and tap growing Thai demand.

“We are always interested in nations that are developing very fast and have an emerging middle class,” said visitBerlin CEO, Burkhard Kieker. “This is happening all over Asia, especially in Thailand where people are very hungry for travel.

“We were surprised to discover Thais were the second highest spending tourists in Berlin (with an average spend of 546 euros or US$752) after China in (1H2013) according to Global Blue.”

Asian travellers took 89.4 million trips last year, including 2.1 million to Germany, according to IPK International’s World Travel Monitor. China was the largest Asian source market with 818,000 trips. While Thai arrivals to the country were almost 15 times smaller than this, the kingdom exhibits some of the best growth potential from within the region, said GNTB’s Michael Steuer.

“Thais made 55,000 trips to Germany last year, while this is still small compared with China and Japan, it’s a high-growth source market and we’re targeting 100,000 visits (annually) by 2020,” he said.

Germany was the second favourite European travel destination after Switzerland for Thais last year, and Thais contributed more than one-third of visits to Germany from South-east Asia.

Poland ups game in China

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WHILE Polish Tourist Organisation (POT) has already made inroads into mainland China since 2003, it will now pump in more budget and resources in its destination marketing efforts from this year onwards.

Spearheading the Polish NTO’s ramped-up efforts is a tourist campaign, Move Your Imagination, rolled out in selected Asian markets just earlier this month.

“We have been promoting Poland with Hungary, Czech Republic and Slovakia at CITM in the past, but this year marks the first time we are launching an independent campaign in China,” said Barbara Tutak, POT’s deputy director of planning and marketing department.

“We have a fund of 12.5 million euros (US$17.2 million) from the EU, of which 85 per cent will be spent on mainland China while the rest will be on Japan and India,” she said. “Mainland China is the most important market for us in Asia.”

As the central European country has been successful in attracting well-heeled Chinese travellers between 40 and 55, according to Tutak, POT is also keen to woo a younger segment with a campaign imagery that centres on a young couple – a Polish man and a Chinese woman – in various fairy-tale-like places, suggesting opportunities of adventure and romance in Poland’s wealth of cultural and natural attractions.

To raise awareness of Poland as an outbound destination for the Chinese, the NTO will place advertisements across 30 bus stops in Kunming, travel magazines and leading Chinese newspapers such as Shanghai Daily, plus commercials on major TV stations from January 2014.

Earlier this year, POT invited 12 Chinese travel specialists to take part in the 1st Regional Forum Poland-China in Gdańsk and has organised seven fam trips with LOT Polish Airlines since April, with another seven such trips in the pipeline for 1H2014, Tutak shared.

The organisation already has a Shanghai-based marketing representative, but it is also looking to establish an office in either Beijing or Shanghai by 2015.

Poland welcomed 35,000 mainland visitors in 2012 and forecasts 69,000 by 2015.

Far East consolidates Rendezvous portfolio

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SINGAPORE-based Far East Organization has entered a contract to purchase two properties in Australia, including a mixed-use development featuring the Rendezvous Hotel Sydney The Rocks.

Far East will shell out A$72 million (US$68.4 million) for the Clocktower Square in Sydney, a mixed-use complex comprising a shopping centre, a six-storey commercial office tower and the Rendezvous Hotel Sydney The Rocks, according to Singapore business daily, The Business Times. The development is situated within Sydney’s central business district.

Formerly known as Rendezvous Stafford Hotel, the 61-room hotel is the latest addition to Far East’s growing collection of Rendezvous brand hotels.

Far East Hospitality Holdings, a joint venture company between Far East Orchard and the Straits Trading Company (STC), already holds the management rights to Rendezvous Grand Hotel Melbourne, Rendezvous Hotel Perth, Rendezvous Studio Hotel Perth Central, and 13 others under Rendezvous Hotels International (TTG Asia e-Daily, April 16, 2013).

In August, STC sold Rendezvous Hotel Singapore to Far East Hospitality Trust, which is to be rebranded to Rendezvous Grand Hotel Singapore.

Far East will also purchase Harbour Town Centre, a freehold outlet shopping centre, for A$205 million, said The Business Times.

THAI Smile revises launch date for Luang Prabang service

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THAI Smile, a subsidiary of Thai Airways International (THAI), has postponed the date of commencement for its Bangkok-Luang Prabang service.

Previously publicising daily flights effective from November 16, the airline has now revealed that flights will begin from December 15 with a four-times-weekly frequency instead. The route will be operated with an Airbus A320-300 with a 168-seat capacity.

Jason Blackwell, general manager of Exotissimo Laos, commented: “We always welcome more flight connections to Laos, and we hope the increasing competition will help reduce prices in the long-term and improve the possibilities of multi-country tours.

“We also hope the new schedule will fuel the growth of visitors coming to Laos as a stand-alone destination. Currently only a few select international tour operators promote this, but those that do find it very successful.”

He said the new THAI Smile schedule will allow UK clients flying THAI to connect directly to Luang Prabang with no stopover, a development he called “exciting”.

Accor inaugurates Novotel Phuket Kamala Beach Resort

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ACCOR’S Novotel has reached a milestone with the launch of its 100th hotel in Asia-Pacific ­– Novotel Phuket Kamala Beach Resort.

The newly built beachfront resort is located on Phuket’s west coast, 10 minutes from Patong Beach. It features 166 upscale guestrooms, suites and villas with views over lush gardens or the Andaman Sea.

Guests at the resort will also enjoy free Wi-Fi connectivity throughout the property, three F&B options, a rooftop bar, lobby bar, pool bar, kids’ club, fitness centre, day spa and outdoor pool.

Asia responsible for 80% of LCC capacity growth: Amadeus

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ASIA is now the engine of LCC capacity growth across the world and accounts for a gargantuan 80 per cent of all new seats in 1H2013, revealed the latest analysis by Amadeus’ Air Traffic solution.

Out of the 35.6 million seats that were added in the first half of 2013, Asia saw 28.9 million more seats come online to total 129.3 million seats. This represents a 28.7 year-on-year increase, the biggest leap in capacity in terms of percentage and absolute numbers.

In second place is the Middle East, where LCC capacity grew 17.7 per cent to inject another two million seats to 13.5 million.

Countries that saw the largest rises in LCC capacity are Indonesia (12.3 million more seats), India (three million), Thailand (two million) and Malaysia (1.8 million). Collectively, the four countries contribute half of global LCC capacity growth in total in 1H2013.

Unsurprisingly, Jakarta saw the strongest absolute leap in LCC capacity by 2.8 million seats or 44 per cent, followed by Bangkok that received 1.2 million more seats or a 30 per cent increase. Tokyo saw the largest change in capacity growth at 178 per cent, but the small base number meant the Japanese capital only witnessed 1.1 million more seats.

Nevertheless London still tops as the city with the largest amount of LCC seat capacity in the world, with 14.8 million seats operating to and from the city.

Brazil’s Sao Paulo trails with 10.8 million seats, followed by Jakarta with 9.4 million and Kuala Lumpur, with 8.2 million.

Jakarta and Kuala Lumpur registered the strongest percentage growth with 44 and 15 per cent respectively.

Alexandre Jorre, LCC specialist for Amadeus, said: “We see a natural boom in LCC capacity across Asia, where point-to-point air travel is largely underserved. However, across the mature markets of Europe and North America capacity is constrained, which may explain why some LCCs are considering new approaches to secure future growth.”

British Airways delivers Singapore-Sydney special fares

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BRITISH Airways has announced special rates for return travel between Singapore and Sydney.

Starting from S$688 (US$557) for economy class and S$1,238 for premium economy class, the offer is available for booking until November 4.

Fares are valid for travel from now until June 30, 2014.

JetEscapes, Tirun Travel Marketing roll out fly-cruise deals

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JETESCAPES, the holiday division of Jet Airways, had joined hands with Tirun Travel Marketing to launch fly-cruise deals on Royal Caribbean cruises.

The deals are valid for three-night itineraries on board Royal Caribbean’s Mariner of the Seas, sailing from the homeport of Singapore to multiple destinations in Malaysia.

The three-night itineraries will be sailed thrice in November and December each, once in January and twice in February.

Packages cost between Rs54,000 (US$878) and Rs66,955 for travellers out of Mumbai, New Delhi, Chennai, Bengaluru, Hyderabad and Kolkata.