TTG Asia
Asia/Singapore Friday, 16th January 2026
Page 2294

Hilton Queenstown Resort & Spa dangles golf-and-spa package

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IN the run-up to the 2014 New Zealand Open golf tournament, Hilton Queenstown Resort & Spa has rolled out a mid-week escape package for couples.

The Golf Escape Package includes champagne on arrival, overnight accommodation in a Lakeview Room with buffet breakfast, one round of golf at Jack’s Point Golf Course, eforea spa’s signature 90-minute Full Body Repair treatment, 15 per cent off additional spa treatments and late check-out based on availability.

Available Mondays through Thursdays, the package is priced at NZ$695 (US$569) per night.

Visit www.queenstown.hilton.com.

Four Points by Sheraton Sandakan appoints new GM

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FOUR Points by Sheraton Sandakan has recently named Kanit Sangmookda as its general manager.

The Thai national and seasoned hotelier spent most of his 13-year hospitality career in Bangkok, five years of which were spent with Starwood Hotels & Resorts.

He was most recently regional director of revenue management for Starwood Hotels & Resorts in South-east Asia.

Angsana Lang Co presents offer that mixes business with pleasure

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ANGSANA Lang Co in Central Vietnam is making it easier for meeting organisers to combine business with pleasure through its Two’s on Us offer, which includes a variety of fun activities in and around the resort.

Two’s on Us is applicable for groups that book a minimum of 20 room nights and a full-day meeting package. Delegates can enjoy any two of the benefits listed below during their stay at Angsana Lang Co:

– A choice of a 30-minute All-Terrain-Vehicle ride, archery, or water pillar paddle experience per delegate (advanced reservation required)

– One half-day guided meditation trip to Truc Lam Zen Monastery

– Two 90-minute a la carte spa sessions at Angsana Spa for every 20 paid room nights

– Two 18-hole green fee waivers at the Nick Faldo-designed Laguna Lang Co championship golf course for every 20 paid room nights

– One pre-dinner open bar (standard pours only) for an hour at Moomba or designated foyer for all paid group dinner guests

– One complimentary Deluxe Room for every 20 paid room nights

– One return airport transfer by car or coach to and from Da Nang International Airport

– One upgrade to a one-bedroom suite for every 20 paid room nights

In addition, meeting planners will earn a two-night-stay gift certificate with daily breakfast and a 120-minute spa session at Angsana Spa for bookings confirmed on or before June 30, 2014.

The offer is valid for new bookings from now until June 30, 2014, for stays and meetings held by October 31, 2014.

Visit angsana.com, call (84-54) 3695 800 or email reservations-langco@angsana.com for more information.

Euromic commits to presence at IT&CM China

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INTERNATIONAL DMC conglomerate Euromic has confirmed its participation at IT&CM China 2014 in the hopes of growing its presence in the Chinese market.

Said executive director Christophe Verstraete in a media statement: “We see the Chinese market as a strong growth area for our association, so with our presence at IT&CM China, we hope to increase our visibility and attain greater familiarity in this market.”

He also cited IT&CM China’s excellent reputation in the industry, the good mix of international and Chinese buyers, as well as the show’s proprietary business matching facilities (pre-scheduled appointments and online diary system) as beneficial for his various DMC members.

Euromic, a non-profit association, has a one-member-per-country policy and members from 37 destinations around the world. Presently, Asian members comprise only China, India and Thailand.

Gunther Homerlein, general manager of Destination China, China’s DMC representative in the association, remarked: “We have seen significant return of business to China. 2013 has been the best year since 2007 (excluding 2008’s exceptional performance for the Olympic year) and 2014 is shaping up to be a very good year as well.”

He added that interest in China has opened beyond the banking and insurance industries that used to be the dominant clientele he serves.

Homerlein will be taking advantage of the IT&CM China platform to showcase other destinations to buyers, saying: “We are looking to organise a private post-show fam tour to both Hangzhou and Shanghai, with a focus on the former.

“Hangzhou is an ideal location for executive retreats and smaller meetings and incentives that is at present, still unfamiliar to many. Our invite list on the tour will comprise about 10 IT&CM China 2014 hosted buyers, as well as agencies that we currently have dealings with, and other buyers with a definitive interest in China.”

Initial highlights of the tour are said to comprise of exploring Shanghai’s French Quarters on motorbike sidecars and discovering new venues.

The eighth edition of IT&CM China 2014 will be held from April 15 to 17 at Shanghai World Expo Exhibition & Convention Center and will see 3,000 MICE professionals and 400 hosted delegates take part in business appointments as well as education and networking sessions.

Corporate Games to kick off on Okinawa’s beaches

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DELEGATES from a wide range of companies will gird their loins and charge into battle on the sandy beaches of Okinawa come 2015, when the prefecture hosts the first-ever Okinawa Corporate Games.

Corporate Games, a multi-sport festival open to all types and sizes of companies, is scheduled for March 5 to 8, 2015.

Tony Sakuda, general manager of Naha-based Okinawa Tourist Service, the travel agency that brought in the concept, explained that participating teams could comprise of people from each branch of a company and team size would differ from game to game.

“This promotes teambuilding, strengthens (work) performance and gives (participants) something to look forward to next year. It also builds loyalty to their own company.”

“The Games would attract people to see what Okinawa has to offer and hopefully that translates into corporate incentive demand,” he added.

The event will feature 15 sporting categories, including dragon boating, beach soccer and open water swimming, all facilitated by Okinawa Tourist Service.

“We’re using what Okinawa has – beaches,” commented Sakuda.

Besides that, Corporate Games will also include in its programme a Grand Parade, Great Games Party and Closing Awards Celebration to enhance the overall experience.

The first Corporate Games was held in San Francisco in 1988 and has since been exported around the world. In Asia, Malaysia hosted a World Corporate Games in 1993 and India ran the Delhi Corporate Games in November 2013.

Major multinational companies that have participated in previous editions of Corporate Games include Shell, IBM, Vodafone and Fujitsu.

According to the official website, registration for Okinawa Corporate Games is open until February 18, 2015 and payment can be made online.

Pro-Health China picks Sydney for 2014 gathering

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BUSINESS Events Sydney (BESydney) has secured the Pro-Health China Annual Conference 2014, a mega incentive that will attract 4,500 delegates and deliver an estimated economic impact of A$22.5 million (US$19.9 million) to New South Wales (NSW).

The five-day event joins BESydney’s list of 10 Asian corporate business event wins secured during the current financial year, and follows the successful conclusion of Perfect China Leadership Seminar 2013 in July, which was attended by more than 3,000 delegates and brought with it almost A$21 million in economic impact.

BESydney CEO Lyn Lewis-Smith said the growth in the number of incentive events secured for Sydney over recent years is a result of the state’s targeted strategies to attract business from this important market.

“Over the past decade, we have developed strong relationships in Asia. This has played an important part in the success that Sydney is now enjoying in the region,” Lewis-Smith said.

“We know that Asia is a relationship-driven market and the long-term strategies we’ve invested in, including being the first Australian bureau to establish an in-market presence in Asia (2004), have enabled us to build networks and trust, and convert business for Sydney. We now have representatives in Singapore, China and India (in partnership with Destination NSW), along with Mandarin-speaking staff across key departments in our Sydney office. Together, these strategies are paying dividends!”

Lewis-Smith added that Sydney’s success could also be attributed to its ability to deliver real returns for companies that chose to reward their high achievers with a trip to the harbour city.

“Perfect China reports that it saw a 20 per cent increase in sales following the company’s announcement that the 2013 incentive would be held in Sydney,” she said.

Last financial year, BESydney secured 33 Asian corporate incentive events worth an estimated A$57 million in economic impact. This represents over half of the revenue secured by BESydney during 2012/13.

HKCEC operator backs new expo centre in Shenyang

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HONG Kong based NWS Holdings which operates Hong Kong Convention and Exhibition Centre (HKCEC) has invested in the development of Shenyang New World Expo, a venue that will target small and mid-scale meetings and exhibitions when it opens in spring 2015.

Shenyang New World Expo will be part of a mixed-used development that comprises commercial and retail space as well as two hotels – a three-star Penta brand property and a five-star New World hotel. Facilities offered by the venue includes a 25,000m2 exhibition space, a 1,800m2 multipurpose convention hall and 2,200m2 of meeting rooms.

The venue will enjoy a good location in the central business district, with direct access to the Shenyang Metro Line 2.

In an interview with TTGmice e-Weekly, industry veteran Cliff Wallace, who heads the centre’s pre-opening team, said Shenyang – the capital of Liaoning Province – first came onto NWS Holdings’ radar in 2006 and the company conducted a feasibility study to “prove its MICE potential”. Data collected influenced the company’s “recommendations on size and space” to the property owner, New World (Shenyang) Property Development.

Explaining the company’s plan for Shenyang New World Expo to court small and mid-scale meetings and exhibitions, Wallace said: “We discovered that meetings and exhibitions are becoming smaller in size (due to) technology, as people now have the option of attending the event or catching it online via webcam.”

He added that Shenyang holds good potential as a business events destination.

“Shenyang is equipped with a new airport terminal and offers direct air access to many countries like Japan, South Korea and soon, Germany. (This is especially appealing to) professional associations that are looking for a good regional market (for their meetings),” he said.

Wallace revealed that “unlike local operators’ usual practice of taking bookings only upon opening, we will start contracting 12 months prior to the venue’s official launch”.

“We want to attract outstanding quality exhibitions to meet the needs of Liaoning Province’s growing automobile and aircraft industry,” said Wallace.

Meanwhile, efforts to groom the venue’s software are ongoing. Director of business development, Diane Chen, said the venue is courting staff with hotel experience and staff training is being conducted at sister venue HKCEC and in Australia.

Genting Malaysia spills details on redevelopment master plan

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GENTING Malaysia recently announced its RM5 billion (US$1.53 billion) Genting Integrated Tourism Plan (GITB) which will see Resorts World Genting undergo a 10-year redevelopment, expansion and refurbishment of its hotels, theme park and other infrastructure.

GITP will be carried out in phases. Phase One is scheduled for completion in 2016 and includes the development of the world’s first Twentieth Century Fox World theme park, valued at RM1 billion.

Phase One may also feature Malaysia’s second Premium Outlet Centre, a project that Genting Malaysia is now discussing with Simon Property Group, the largest retail estate company in the US, according to Lim Kok Thay, chairman and chief executive of the Malaysian hospitality giant. The proposed Premium Outlet Centre is targeted for completion in 2015.

Other projects under Phase One include new hotels and amenities – such as a 10,000-seat show arena and a 1,300-room three-star hotel – as well as the refurbishment, upgrading and modernisation of Genting Grand, Maxims, Resort Hotel, Theme Park Hotel and First World Hotel.

Lim said there would be better hotel facilities to cater to high rollers and enable Resorts World Genting to keep up with competition in Macau.

While no timeline has been advised for phase two’s development, Lim revealed that the project would include a six-star hotel.

Inbound tour operators told TTGmice e-Weekly that the new developments at Resorts World Genting augur well for Malaysia’s MICE industry.

Ally Bhoonee, executive director of World Avenues, said the integrated resort in the highlands is already “big” in the Middle East and the infrastructure enhancements would help the company to also market nearby Kuala Lumpur to high-end Middle Eastern incentive clients.

He said: “Resorts World Genting, being only an hour’s drive from Kuala Lumpur, removes the usual logistical problem attached to transporting large groups of more than 150 people from Kuala Lumpur to other destinations. Resorts World Genting will boost Kuala Lumpur as a MICE and shopping destination.”

Arokia Das, senior manager of Luxury Tours Malaysia, said the future outdoor theme park would give Indian incentive clients further impetus to take their gatherings there.

Super Travels, Singapore

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Super Travels was relaunched earlier this year but needs to refresh its service standards

retailfront_supertravelssingapore

PRESENCE Super Travels Singapore reopened together with Chinatown Point mall earlier this year. While this mall houses many other brightly lit travel agencies, Super Travels caught my eye with the biggest crowd on a weekday evening.

What I also found inviting was the way the consultants were seated – directly facing the entrance, which made the shop extra welcoming. There were also two LED TV screens that were placed on adjacent walls showcasing destination videos. Close to the entrance were two shelves of leaflets, which were categorised by destination and themes.

APPEARANCE The staff were smartly clad in pink shirts, all easily identified with their name tags. All were busy entertaining their customers, and not a single one batted an eyelid at me.

I waited for about 10 minutes before one of them finally looked at me and carelessly asked me to move to one side to wait further. It was my turn after another five minutes.

I quizzed the service staff about taking a trip to Egypt and unfortunately he was unable to provide me with basic details like latest tour products or even the best time to travel there. He was undoubtedly friendly, but it wasn’t helpful for him to tell me that his lack of knowledge was due to the fact that he hadn’t been to Egypt himself.

Another staff member stepped in later to advise me that Egypt is presently still unsafe for travel. They then recommended me other options and provided me additional leaflets for South Africa.

EASE Housed inside Chinatown Point mall, which is situated at the doorstep of the Chinatown MRT station, Super Travels can be easily found.

There were sufficient seats in the office and adequate TV and reading material to keep me busy while waiting.

SUGGESTIONS I found Super Travels’ service to be rather disatisfactory. To cope with walk-in customers when the shop is busy, staff could deliver better service by offering them a drink first. The importance of establishing eye contact with customers upon entry should not be undermined.

The core product delivery by their service staff also failed to meet my basic expectations as I did not gain much valuable insight into my intended destination Egypt. They seemed eager to push me to go to South Africa instead.

It would be useful if they offered me their business cards when I left so they could provide me an avenue to reach them later on, but unfortunately they did not.

Novotel Pune begins welcoming guests

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NOVOTEL Pune opened its doors earlier this week, becoming the latest property to debut under Accor’s Novotel brand in 4Q2013 after Novotel Goa Shrem Resort and Novotel Ahmedabad.

Jean-Michel Cassé, senior vice president, operations, Accor India, said: “Accor is focused on India as a core growth market and the expansion of the Novotel brand in 2013 has been positive with three significant openings during the year. Novotel Pune is the eighth Accor property in Maharashtra.”

Novotel Pune offers 223 guest rooms including 14 suites, five F&B outlets, and flexible banquet offerings with a divisible ballroom and six additional meeting rooms across 1,022m2of indoor and outdoor space. An interactive virtual concierge service allows guests to browse information of the hotel and the neighbourhood via a touch screen panel.

The hotel’s general manager, Bandish Mehta, said: “Initially, we are looking at ARRs of around US$81.12 and an average occupancy of 50 per cent. We expect 70 per cent of our business will come from corporate and MICE segments and the rest from the leisure segment.”

In 2014, the French hospitality group will keep up its expansion plans in India, with 10 new properties in the pipeline.

Cassé said: “We are entering new markets like Kolkata and Chennai. We have five hotels under construction in Chennai, and the first two hotels opening will be a Novotel and Ibis. We are opening a Novotel property in Kolkata early next year.

“Even though we are present in Gurgaon, we have no property in Delhi. Next year will also see the opening of first Pullman, Novotel and Ibis at the Aerocity, (where) we have 1,100 rooms under development,” he added.