TTG Asia
Asia/Singapore Tuesday, 10th February 2026
Page 2269

Corporate travel managers relook risk policies following MH370 incident

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REGIONAL corporate travel managers say the disappearance of Malaysia Airlines flight MH370 from Kuala Lumpur to Beijing last Saturday is a “wake-up call” to review and implement measures to mitigate corporate travel risk, and put in place better “duty of care”.

Texas-based semiconductor company Freescale confirmed in a statement 20 of its employees were on the ill-fated flight. Twelve were Malaysian nationals and eight were from China.

Michelle Tan, manager, Asia-Pacific Travel Operations, Oracle Global Travel, said review of corporate travel risk and security was being stepped up. On why so many employees were on the same flight, Tan said it was possible the travellers made their own bookings and the company did not know they were travelling together.

“It’s a good wake-up call to review and improve what we currently have in place,” Tan said, adding that only companies with mature and structured corporate travel policies would have limits on how many employees are permitted to travel on the same flight.

Oracle, she said, was monitoring the situation and would be advising its travellers accordingly.

McDermott, which provides offshore field development services worldwide, has in place a corporate travel policy forbidding senior executives to travel on the same flight.

“We also limit the number of travellers on the same fight to 10,” Serene Chua, McDermott Asia-Pacific travel manager, told TTGmice e-Weekly.

She added McDermott had in place an internal authorisation system that would trigger an alert if more than 10 of its employees were travelling together, and has had to stop some bookings.

On the MH370 case, Chua said it could have been a case of more than one agent making the bookings and the data was not shared with the company.

“In some companies, bookings are not be centralised. Some travellers may also make their own bookings using a self-booking tool, or insist on a particular flight when booking with the TMC (travel management company) for convenience or if they want to travel with other colleagues. The TMC may also only alert the company if there is an ‘exception’ about the booking,” said Chua. “As part of improving our duty of care, we will be reviewing what is in place, and if we need to introduce other measures.”

Cathay Pacific ups direct Delhi service

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CATHAY Pacific yesterday announced it is making changes to its New Delhi schedule and will offer double daily non-stop flights to Hong Kong starting March 31.

The airline that is at present operating a daily non-stop flight on the sector, will convert its other Delhi-Bangkok-Hong Kong flight to a direct service.

Utilising A330 aircraft for both non-stop flights, the first flight from Delhi will arrive at Hong Kong International Airport at 07.00 and the second flight at 09.25, directly connecting passengers to destinations such as Australia, North America, Korea, Japan, China and the Philippines offered by the airline and its sister Dragonair.

The airline is also planning to enhance the frequency of its Kolkata-Hong Kong service, operated through Dragonair, by adding two more flights by end-2014.

“We have utilised all our traffic rights to India except Kolkata, where we can operate two more flights. We are hoping to operate daily flights to the city by year-end,” said Rakesh Raicar, regional sales and marketing manager, South Asia, Cathay Pacific.

India is among the top 10 markets for Cathay Pacific. The airline saw growth of 25 per cent last year with the addition of Kolkata and Hyderabad to its network.

The airline recorded an average load factor of 82 per cent in India in 2013. It currently operates 47 weekly flights from New Delhi, Mumbai, Chennai, Hyderabad, Kolkata and Bengaluru.

Indian travellers to Thailand on the rise

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THAILAND last year welcomed more Indian travellers than the year before, with the kingdom recording about 1.1 million Indian arrivals, growth of four per cent over 2012.

The tourism board is expecting growth of seven to eight per cent in tourist arrivals this year over 2013.

Said Runjuan Tongrut, director, Tourism Authority of Thailand (TAT), New Delhi office: “Cities like Bangkok and Pattaya remained hugely popular with Indians and there was a noticeable rise in demand for the regional destinations of Phuket, Koh Samui, Chiang Mai, Hua Hin, and Krabi.

“Favourite activities for Indians in Thailand continued to be shopping and sightseeing, but there was also significant growth in the number of Indian weddings in the country, golf tours, spa and wellness trips, student travel, eco-tourism and MICE.”

“We will focus on non-metro Indian cities and on creating awareness of our festivals like Songkran and Loi Krathong to fuel growth in the Indian market.”

TAT New Delhi office will also organise a three-city road show In August covering Delhi, Jaipur and Amritsar respectively.

Meanwhile, Thailand is witnessing an increase in demand from women group travellers from India in 2014, despite its political unrest.

“We are noticing a new trend this year with many all-women groups travelling to Thailand for experiential trips. These groups are particularly interested in spas, wellness centres and Thai cooking classes besides exploring new destinations,” shared Runjuan.

Apart from budget and young travellers, TAT is looking to draw more Indian luxury travellers and well-travelled tourists to the country, engaging travel consultants in the promotion of yacht excursions, high-end hotels, exclusive dining and entertainment activities.

Yangon’s hotel room supply to double in short term

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THE supply of hotel rooms in Yangon will nearly double in the coming year in an effort to ease the city’s shortage, according to Myanmar’s Ministry of Hotels and Tourism.

Minister of Hotels and Tourism, Htay Aung, said: “More hotels will be granted (licences) to develop to meet increasing demand, especially in Yangon. Numerous hotels are already in construction around the city and a few more are slated to open in 2016 and later.”

The ministry has also issued 166 hotel licences in the past year – on average three new hotel licences per week (TTG Asia e-Daily March 11, 2014).

Figures from the ministry as of December 2013 showed that Myanmar had 923 licensed hotels and approximately 34,834 rooms throughout the country.

Yangon had 232 hotels with 10,175 rooms, followed by Mandalay with 104 hotels (4,439 rooms), Bagan-Nyaung U with 77 hotels (2,386 rooms), Taunggyi-Inle with 70 hotels (1,939 rooms) and Naypyidaw with 50 hotels (4,030 rooms).

Among the 923 licensed hotels, only six were rated as five-star, 17 as four-star, 83 as three-star, 116 as two-star and the rest as one-star/certified.
Htay Aung said the ministry would like to encourage both local and foreign investors to invest in hotel and other tourism-related business which are “very promising” for the investor.

The Myanmar Investment Commission has so far granted permission worth up to US$2 billion of investment into 39 hotels and tourism-related projects.

“We look at the foreign investment hotels and commercial complexes; there are 39 projects with the availability of 8,029 rooms. Only 30 projects with 5,207 rooms have been completed and the other six projects are under constructions,” said Htay Aung.

In 2013, the number of tourists visiting Myanmar surged to over two million compared to one million in 2012, indicating a significant two-fold increase from last year.

The ministry forecasts that in 2014 the number of international tourists will increase to three million.

Visit Malaysia Year 2014 visits Sri Lanka, India

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MALAYSIA is eyeing more visitors from South Asia for Visit Malaysia Year (VMY) 2014, with a series of road shows from March 10 to 20 to Sri Lanka and India to whip up enthusiasm and support.

The first leg kicked off in Colombo, where Tourism Malaysia’s deputy director general (Planning) Dato’ Azizan Noordin said the NTO hopes to increase the number of visitors from Sri Lanka this year to 70,000, from 64,051 in 2013.

The NTO also hopes to increase the number of flight frequencies to Malaysia. At present 31 flights operate to Malaysia from Colombo weekly.

Asked by the press about the increase in visa fee to Malaysia for Sri Lankans this year to Rs5,000 (US$38.30) from Rs500, due to the introduction of an outsourced visa-handling agent, Noordin said the NTO will consider a reduction in the visa fee.

The second leg of VMY 2014 started yesterday, with the sales mission team moving on to India’s Kochi, Bengaluru, Mumbai and New Delhi.

Malaysia is targeting 780,000 Indian arrivals in 2014 compared to 700,000 in 2013.

The delegation led by Mohamed Nazri Abdul Aziz, minister of Tourism and Culture, Malaysia will introduce initiatives to promote new destinations like Johor, Penang and Borneo in the growing Indian market.

Asked if Malaysia Airlines’(MAS) case of the missing MH370 flight had any impact on the sales mission, Tourism Malaysia’s Mumbai office said there is no change in roadshow plans.

Seema Ahmed, general manager, Kolkata-based Gainwell Travel & Lesiure, said: “The case is still under investigation and I do not want to speculate. Our clients’ opinion is if it was a terrorist act then KUL airport security comes under a cloud. However, we have not seen any great negative impact on travel to Malaysia.”

Sandhya Kartha, director, Mumbai-based Redchilli Holidays, said: ” Flight safety is a concern especially since Malaysian carriers will necessarily have to be used for destinations beyond Kuala Lumpur to Borneo or Penang.”

Meanwhile, he added new destinations need to be introduced to Indian travellers as clients are always looking for fresh ideas for vacations.

However, P P Khanna, director, New Delhi-based Diplomatic Travel Point, highlighted: “New destinations in Malaysia will take time to be assimilated by the Indian travellers.

“Flight prices must be kept low for Kota Kinabalu and Kuching. Penang is already a known destination, but numbers are likely to increase with special promotions by Malaysian tourism stakeholders.”

Zulkifly Mohammad Said, director general, Islamic Tourism Centre, Malaysia, which was one of 12 exhibitors at SATTE in New Delhi earlier this year, revealed: “Tourism Malaysia will also focus on promoting golf and sport tourism in the Indian market.”
Additional report from Shekhar Niyogi.

Malaysia enlists more experts to help investigate MH370 case

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AS SEARCH for the missing Malaysia Airlines (MAS) flight MH370 continues, Malaysian prime minister Najib Razak called for patience and stressed that the government is doing its best to find information that can lead to the discovery of the aircraft.

The search now covers nearly a total of 27,000 square nautical miles in the Straits of Malacca South China Sea. Forty-two ships and 39 aircraft have been deployed, involving 12 countries, with India, Japan and Brunei being the latest to participate.

In a press statement yesterday, acting transport minister and minister of defence, Hishammuddin Hussein, said the way forward is to bring more experts to analyse both civilian and military data; in the East or the West, on land or water.

“We are now working with many experts, including those from Boeing, the US Federal Aviation Authority, and the US National Transport Safety Board,” he revealed.

He also described co-operation with the Vietnamese authorities as being “very good”, adding: “We have already requested permission for Malaysian aircraft to search Vietnamese areas of responsibility.

“The Vietnamese have responded positively, and have requested a diplomatic note from Malaysia, which has already been sent by the Malaysian Ministry of Foreign Affairs.”

Meanwhile, as a mark of respect for the passengers and crew of MH370, MAS today announced the MH370 and MH371 flight codes will be retired from the airline’s Kuala Lumpur-Beijing-Kuala Lumpur route.

With effect from March 14, the new flight numbers to replace MH370 and MH371 will be MH318 for Kuala Lumpur-Beijing and MH319 for Beijing-Kuala Lumpur services. The airline will continue to operate double daily services to Beijing.

Strong demand to perpetuate airlines’ improved profitability this year: IATA

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THE International Air Transport Association (IATA) yesterday announced the airline industry remains on track to deliver a second consecutive year of improved profitability for 2014.

This is despite a slight downward revision of its industry profit forecast from US$19.7 billion to US$18.7 billion, the main driver of which is higher oil prices now expected to average US$108/barrel (Brent), US$3.5/barrel above previous projections.

The US$3 billion added cost on the industry’s fuel bill is expected to be largely offset by stronger demand, supported by a strengthening global economy, while overall revenues are expected to rise to US$745 billion ($2 billion greater than previously projected).

However, IATA director general and CEO, Tony Tyler, said:“ Overall industry returns remain at an unsatisfactory level with a net profit margin of just 2.5 per cent.”

The industry retains on average US$5.65/passenger in net profit, improved from US$2.05 in 2012 and US$4.13 in 2013, but below 2010’s US$6.45.

“The efficiencies of improved industry structure through consolidation and joint ventures is providing more value to passengers and helping airlines to remain profitable even in difficult trading conditions.

“But we still need governments to understand the link between aviation-friendly policies and broader economic benefits. In many parts of the world, the industry’s innate power to drive prosperity through connectivity is compromised by high taxes, insufficient infrastructure and onerous regulation,” said Tyler.

IATA expects passenger demand passenger demand growth of 5.8 per cent this year, slightly weaker than previously forecast (six per cent), but an improvement on the 5.3 per cent growth for 2013. Passenger yields however are expected to deteriorate by 0.3 per cent.

As airlines continue to introduce new product options, ancillary services may add almost US$14 to the expected average fare per departing passenger of about US$181.

GDP growth projections for 2014 have been raised from 2.7 to 2.9 per cent. Improvements in the global economic outlook are largely being driven by developed economies – job creation in the US, the end of fiscal austerity in Europe and a much weaker yen are stimulating demand.

While China appears to be continuing on a trajectory of impressive growth, key emerging economies such as India and Brazil face major economic challenges.

Regional performance by airlines highlights there is a wide range of challenges and opportunities. All regions are expected to see higher profits and EBIT margins in 2014 than in 2013.

Asia-Pacific airlines are expected to post profits of US$3.7 billion and an EBIT margin of 3.4 per cent, an improvement over 2013. Forecast for the profits of airlines in this region in 2014 is US$400 million less than the previous projection.

Fair chance to sell relevance

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14mar-blog-web
In a market like Singapore, consumer travel fairs may have reached saturation point, given that the market is small, mature, technologically savvy and sees a string of these shows organised throughout the year.  Add to that new competition from online travel portals, whose last-minute deals, promotional packages and free-this-and-that gimmicks make them de facto travel fairs.

All this probably accounts for a consistent decline in visitorship at fairs in Singapore in the last few years, whereas in larger markets such as Indonesia, where there are swaths of first, second or third-time travellers throughout the archipelago, consumer fairs are thriving.

But consumer travel fairs in Singapore need not reach saturation point – if they think up ways to  enlarge the market with new tricks. Just as a retail mall constantly must think up ways to draw existing and new visitors, so do travel fairs.

Good location, creative marketing, exciting programme, great performances, appealing booth design are just a few factors that come to my mind when I think how a show such as the bi-annual NATAS Travel Fair can go for the next lap.  I’m sure organisers of fairs themselves know this – it’s not rocket science after all – but are probably constrained by the wherewithals to effect real change.

Pricing – in the form of discounts and freebies – remains the overriding carrot used to attract visitors. The look, feel and content of the fair overall has not changed much over the years, even though the consumer has grown more sophisticated. And this, despite the fact that selling travel is such a happy thing! If you ask me what I’d rather sell – furniture?, electronics?, home appliances? (dear lord), books?, cosmetics? etc – I’d pick travel because it has become an essential commodity for most people, it is invariably more interesting, exciting and alive than the other lifestyle options, visually it beats a washing machine hands down while its promise of a dream is more skin-deep than an elixir of youth contained in a cosmetic jar.

Yet, look at our booths, cramped with paper,  and paperwork, luggages and passport holders to give away, and more photocopied flyers shouting discounts from where they are pasted on walls and hung from ceilings, where nobody could really read them.

Look at our programme – did we attempt to bring in dynamic travel personalities who might inspire the crowds with their anecdotes, experiences and tips/how-tos? Did we try to segment marketing by having sections that focus on new travel niches?

In the face of an onslaught from the Internet, a consumer travel fair is actually the very tool travel agencies and their associations can use to remind consumers why agencies are still relevant.

Travel firms do this by putting their best feet forward in winning over a client, not winning sales, being with him at the start of journey and helping him make the right holiday decision with expert advice and human interaction – something the Internet can never quite achieve.

Travel trade associations on the other hand can use these fairs as an opportunity to launch direct campaigns about how travel agencies today have evolved and outline the advantages of using them over buying travel online.

Sadly, I have never seen such a campaign at these fairs.

This article was first published in TTG Asia, March 14, 2014 on page 1 to 3. To read more, please view our digital edition or click here to subscribe.

Crystal Cruises offers agencies early-bird perks

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Crystal Cruises is offering select travel agencies up to US$750 per pax shipboard credits (selected sailing May 1-4, 2015) for bookings before March 28, 2014.

Agencies can also enjoy Book Now fares as low as US$1,730 per person (V4309B Corfu to Venice 13-18 May 2014), valid till April 30, 2014.

Crystal is now receiving bookings for 2015 as well as 2016.

Qantas, Bangkok Airways ink codeshare deal

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QANTAS today announced a new codeshare agreement with Bangkok Airways, effective March 30.

Qantas’ customers will be able to book Bangkok Airways’ services from Bangkok and Singapore to six new destinations in Thailand, including Koh Samui, Chiang Mai and Phuket.

Qantas and Bangkok Airways are working towards a reciprocal agreement, which will enable the latter’s customers to book Qantas’ international services from Bangkok and Singapore to Australia, and on a number of routes on Qantas’ domestic network.

The following codeshare services operated by Bangkok Airways will be available for booking and travel from March 30:
• Bangkok-Chiang Rai
• Singapore-Koh Samui
• Bangkok-Koh Samui
• Bangkok-Phuket
• Bangkok-Chiang Mai
• Bangkok-Krabi