TTG Asia
Asia/Singapore Saturday, 27th December 2025
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The state’s hand in integrated resorts

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PEEK INTO THE FUTURE: In this section, Raini Hamdi asks industry leaders to pen their thoughts on what the future will bring. Here is Ho Kwon Ping, executive chairman, Banyan Tree Holdings, on the future of integrated resorts

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The biggest innovation in integrated resorts (IRs) since we opened Laguna Phuket 20 years ago is one that is government-led rather than private sector-driven. Singapore has demonstrated that a casino licence can be structured in such a way it fulfils a socially useful function and a tourism infrastructure development role.

The Singapore government essentially allowed two casino developers to enter, but negotiated the terms such that they also invest in other substantial enterprises they would not normally make. Thus, Resorts World Sentosa (RWS) had to cross-subsidise a Universal Studios theme park, which would otherwise not enter as it could not achieve high returns with such small scale. Marina Bay Sands (MBS) had to have a MICE facility and was used as the anchor for the redevelopment of the whole Marina Bay area.

The innovation thus is in the IR model than in the product. From a product/hospitality perspective MBS, while a fantastic architectural masterpiece, is a casino, 2,500-room hotel and convention centre – nothing too innovative there. Similarly RWS with its casino, theme park and hotels.

Developed country governments – top of mind being Australia and Japan – appear to be learning from the Singapore example. Australia previously issued only pure casino licences for small facilities, say Star in Darling Harbour Sydney or Jupiters in Queensland’s Gold Coast. But probably after seeing what Singapore has done, Queensland’s Gold Coast is issuing a casino licence to a China-backed developer – but with the condition it must develop a cruise centre (although there has been opposition from some quarters that massive dredging would destroy the biodiversity of the area).

As well, Queensland is redeveloping a state-owned land into an IR development, Queen’s Wharf Brisbane, but again stipulating a few other requirements for a casino licence.

This model would work in high income, high population areas, not in places that are remote. Singapore too is an integrated city, has a coherent masterplan for the next 20 years and, when it takes on a game-changing development, pulls all its best brains on it and takes a hands-on approach. Another country may insist on a cruise centre of a casino developer, but what point is that if it is hands-off afterwards? The developer might build a sub-standard terminal. Even if it builds a fantastic cruise centre, no cruise ships would call if the government does not build the roads and other infrastructure needed to accommodate cruise passengers.

Newly developing countries such as Cambodia, Vietnam and Sri Lanka which are said to be mulling casinos may be better off doing the classic IR. But buying power for property sales is a precondition, since infrastructure services such as security, landscaping, golf and recreation are all paid for by the residents who value the community they live in. And when these services are integrated, for example, when there is inter-hotel billing, inter-hotel transport and integrated destination marketing, only then is there a ‘real’ integrated resort.

Laguna Phuket, for instance, offers free use of inter-resort transportation via shuttle buses and lagoon boats, a choice of over 30 restaurants and bars, one centralised billing system allowing signing privileges at all hotels, and access to a wide spectrum of sports and recreation facilities through a day pass. It also focuses on environmental conservation through shared ancillary services such as laundry, water treatment and maintenance.

I have not seen any others like it besides our own projects in Bintan and now, Vietnam. I don’t consider upcoming developments in Lombok or Johor to be integrated resorts – they are basically a masterplan of land sale sites. There is no integration in the way I define it. Even Nusa Dua in Bali is not an integrated resort
because other than selling plots of land to different investors to build hotels, there is no integration of any services.

Thus, nothing much has changed apart from the innovation in forcing casinos to play a more socially useful role.

That – and the loose use of the term ‘IR’.

By Ho Kwon Ping, executive chairman, Banyan Tree Holdings

This article was first published in TTG Asia, August 8, 2014 issue, on page 10. To read more, please view our digital edition or click here to subscribe.

Malaysian capital finds its way to the heart of global chef association

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KUALA Lumpur’s reputation as a culinary haven has been reaffirmed with its winning bid to host the Worldchefs Congress in 2018.

Organised by the World Association of Chefs’ Societies, also known as Worldchefs, the prestigious event will rotate to South-east Asia for the second time in its 86-year history. It will gather culinary heavyweights from around the world to discuss developments in the culinary field, while a trade show component will be offered to showcase the latest products in the food and beverage industry.

According to Malaysia Convention & Exhibition Bureau (MyCEB), Worldchefs Congress is expected to generate an estimated RM11 million (US$3.4 million) in economic impact for the country and draw an approximate attendance of 1,000 delegates.

Zulkefli Sharif, CEO of MyCEB said: “In line with our goals to attract international business events, we are honoured that the World Association of Chefs’ Societies has selected Kuala Lumpur as the venue for its Worldchefs Congress in 2018. This is also a testament to Malaysia’s vibrant and diverse culinary scene.”

According to Worldchefs, Malaysia’s bid was successful not only because it met the event’s requirements, but also because it was able to whet delegates’ appetites.

Rick Stephen, Worldchefs continental director, Asia, explained that the committee was “impressed by the presentation and the culinary diversity available in Malaysia”.

Chern Chee Hoong, president of the Chefs Association of Malaysia, said: “Our members are ecstatic that Worldchefs has selected Malaysia for its 2018 congress. We look forward to showcasing the best of Malaysia’s culinary offerings when the delegates visit in 2018.”

Malaysia was the only country in Asia to have submitted a bid, having outbid Hong Kong to become the continent’s representative in an earlier round. Besides Norway, countries that have most recently played host to the congress include South Korea, Chile, United Arab Emirates, New Zealand and Ireland.

The 2016 edition will be hosted in Athens, Greece.

TCEB dangles perks to lure more Philippine MICE travellers

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EAGER to attract more Philippine-based association attendance at two upcoming trade shows in Bangkok, the Thailand Convention and Exhibition Bureau (TCEB) joined forces with Reed Tradex and Impact Exhibitions to run a roadshow in Manila last week.

Representatives of Philippine Health and Wellness Society (PHWS) and the Chamber of Cosmetic Industries of the Philippines (CCIP) were introduced to Beyond Beauty ASEAN Bangkok (September 18 to 20), led by Impact Exhibitions, while Philippine Die and Mold Association members heard from both Reed Tradex and Thailand Tool and Die Industry Association about METALEX 2014.

The roadshow also saw Reed Tradex and Impact Exhibitions dishing out benefits to entice participation in the highlighted events.

PHWS and CCIP members were offered a 15 per cent discount on exhibitor signups and two nights of free accommodation, while Reed Tradex dangled free twin-room stays for two nights for at least three qualified trade visitors who will be able to attend networking events, meet pre-qualified exhibitors and join an exclusive Toyota car factory visit.

Anna Marie Anastacio, CCIP president, said her members valued such opportunities and revealed that the perks had led to Bioessence, a local spa and skin care brand, to sign up “on the spot” as an exhibitor at Beyond Beauty ASEAN Bangkok.

TCEB also took the chance to introduce its new Connect Businesses campaign to Philippine MICE consultants. An improvement on the earlier 100-A-Head campaign, Connect Businesses offers an incentive worth US$100 for each delegate, presented in the form of a refund. To qualify, events held in Thailand must have no less than 10 delegates attending at least 30 business matching meetings and staying in the country for a minimum of three days/two nights.

An additional Big Bonus promotion on the revised campaign was offered to Philippine MICE players, allowing events to qualify for the incentive with only half the minimum visitor and business meeting requirement.

Commenting on the Philippine market as a source of business event footfalls, TCEB president Nopparat Maytheeveekulchai, said: “(It) is a priority market, (contributing) 25,555 MICE visitors overall in 2013 and ranking ninth in Asia (in terms of) visitors numbers at exhibitions (in Thailand).”

Nopparat added that an MoU established last year with the Philippine Chamber of Commerce and Industry and Chamber of Commerce of the Philippine Islands “had helped drive MICE growth into Thailand”.

Airlines in APAC top for pax carried last year: IATA

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AIRLINES in Asia-Pacific carried the largest number of passengers in the world last year, according to the 58th edition of World Air Transport Statistics recently released by IATA.

In terms of total passengers carried on scheduled services by airlines in each region, Asia-Pacific topped with about one billion passengers, a year-on-year rise of 9.3 per cent.

Europe took second place (825.9 million), followed by North America (818.9 million), Latin America and the Caribbean (240.5 million), the Middle East (157.9 million) and Africa (73.8 million).

Delta Air Lines, Southwest Airlines, China Southern Airlines, United Airlines and American Airlines were the top five airlines in terms of passengers carried.

Hong Kong-Taipei, Dublin-London and Jakarta-Singapore were the top three city-pairs for international routes.

The report also reveals that airlines added over 1,100 direct airport-pair services and 600,000 frequencies.

In terms of airline alliances, Star Alliance continued to be the largest with 26.6 per cent of total scheduled traffic, followed by SkyTeam (20.1 per cent) and Oneworld (15.4 per cent).

Luxury Travel expands to up-and-coming Nha Trang

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VIETNAM-based Luxury Travel will open a new office in Nha Trang tomorrow, in anticipation of an influx of luxury holidaymakers to the coastal city in Khanh Hoa Province.

According to the tour operator, an increasing number of holidaymakers are choosing Nha Trang over Bali and Phuket.

It is also seeing a positive development in its tourism infrastructure, upmarket international chain hotels, luxurious resorts as well as a growing array of attractions, such as the Vinpearl Golf Club.

Pham Ha, founder and CEO, Luxury Travel, said: “Luxury tourism in Nha Trang is going to boom. Our business (in Nha Trang) has increased by 60 per cent for domestic tourism and 25 per cent for international travellers, and much of that has to do with the modern airport terminal and improving domestic and international air links to the central coast of Vietnam.

“We have just won several new accounts and will open our new Nha Trang office to meet the increased demand.

“Currently, there are very few tour companies in Vietnam who have their own offices in Nha Trang, many just sub-contracting to local tour operators.”

The company has also revamped its website, appointed a tourism veteran as an office manager and launched a round-the-clock concierge hotline.

It has existing offices throughout Vietnam, with its head office in Hanoi.

Best Western i-city Shah Alam to open in Q4

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BEST Western International will launch its first hotel in Shah Alam, the capital of Selangor, Malaysia, later this year.

The midscale Best Western i-City Shah Alam scheduled to open in Q4 will feature 216 contemporary guestrooms and suites, all equipped with such modern amenities as 32-inch LCD television, minibar, working desk, tea- and coffee-making facilities, and complimentary high-speed Wi-Fi.

Guests will be able to sample local and international dishes at the hotel’s Coffee House, while the corporate market is catered for with three meeting rooms for up to 120 pax.

“Malaysia is an incredibly exciting market for Best Western International. With four hotels already open in the country and a further 10 in the pipeline, we look forward to serving the needs of even more Malaysian and international guests in future,” said Glenn de Souza, Best Western International’s vice president of International Operations, Asia & Middle East.

“Shah Alam is a key economic hub in Malaysia. Located just 25km from Kuala Lumpur and 30km from KLIA, the city is at the heart of the country’s development, and provides an ideal setting for Best Western’s new generation of contemporary hotels,” he added.
Best Western i-City Shah Alam will join the group’s existing collection of midscale and luxury hotels in Kuala Lumpur, Ipoh, Kota Kinabalu and Sandakan.

Royal Brunei Airlines restarts HCMC service

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ROYAL Brunei Airlines (RBA) plans to resume services to Ho Chi Minh City with four-weekly flights commencing October 17.

The service, previously terminated in October 2011, will be operated by an Airbus A319 on Tuesdays, Thursdays and Fridays. On Sundays, an Airbus A320 will be utilised.

In a press statement, RBA’s deputy chairman, Dermot Mannion, said: “In our commercial team’s latest studies, Ho Chi Minh City has emerged a frontrunner in providing connections for key markets from Melbourne, Dubai and London, and for regional destinations like Kota Kinabalu.

“We are delighted to include this exciting holiday and business destination into our network.”

APAC with smallest increases in 2015 airfares: CWT-GBTA

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CARLSON Wagonlit Travel (CWT) and GBTA Foundation have jointly launched 2015 Global Travel Price Outlook, which indicates that there is upward pressure on rates, particularly in high-demand travel markets.

Driving this is demand from emerging markets such as China, India and Brazil as well as improved economic growth in advanced economies, combined with limited advances in travel supply.

For Asia-Pacific (APAC) markets, key findings for 2015 include:

• APAC is expected to see the smallest increases in airfares around the world (0.5 per cent) compared with the global average of 2.2 per cent;

• Actual airfare increases for 2014 were lower than forecast, given that low-cost carriers (LCCs) have added a lot of capacity and are increasingly targeting the corporate travel market. LCCs now account for close to 26 per cent of total capacity in APAC;

• Air price growth in India is expected to be the strongest (at 4.4 per cent), driven by recent elections and prospects for market reforms that could lead to greater levels of business activity and a higher volume of business travel;

• Hotel prices are expected to grow 2.7 per cent – a moderate rate compared to the rest of the world; and

• India is expected to experience hotel price growth for the first time in several years (at 4.4 per cent), driven by higher levels of business confidence following this year’s elections, while in China, travellers can expect to see a minor increase in hotel prices.

Joseph Bates, GBTA Foundation vice president of research, said: “The study reveals that travel managers expect price increases next year across the board on travel categories including airfares, hotel room rates and rental car rates.

“Risks to the forecast including the escalating Ukrainian crisis; declining European inflation; burgeoning debt in China and oil price shocks could potentially have a negative influence on travel demand and pricing however, so travel managers are advised to consider contingencies for these risks in their planning.”

To view the full report for results worldwide, visit http://www.carlsonwagonlit.com/en/global/insights/global-forecast-2015/index.html.

Air Seychelles mulls direct flights to India

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AIR Seychelles is looking to start thrice-weekly direct flights between Mumbai and Seychelles by the end of this year, according to Seychelles Tourism and Culture minister, Alain St Ange, who was in New Delhi last week.

Pending approval by India’s Ministry of Civil Aviation, the airline is expected to use Airbus A320 aircraft on the route.

“India’s outbound tourism potential is unparalleled and we are here to claim a share of this growing market. Presently, Indian travellers can reach Seychelles via Abu Dhabi, Dubai and Colombo.

“Indian filmmakers will also have an opportunity to gain access to the stunning and unexplored filming locations of Seychelles through direct flights,” said Ange.

He also revealed that there were talks to include India’s Andaman islands in the Indian Ocean Vanilla Islands Regional Organisation that includes Comoros, La Reunion, Madagascar, Maldives, Mauritius, Mayotte, the Seychelles and Sri Lanka as member islands.

A first-ever Seychelles roadshow was held in New Delhi and Mumbai last week gathering trade members from both countries.

Lubaina Sheerazi, head, Blue Square Consultants, which represents Seychelles Tourism Board, said: “We are targeting honeymoon, luxury, adventure and experiential travellers, and leveraging various media to reach out to and engage with them.

“We will also be conducting roadshows and destination trainings, participating in trade fairs, investing in marketing activities and scheduling fam trips as a part of our strategy.”

JW Marriott celebrates refurbished spaces with MICE package

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IN ORDER to mark the launch of its newly renovated Grand Ballroom and function rooms, JW Marriott Hotel Bangkok has come up with a special meeting package.

From 5,999++ baht (US$190++), the hotel offers accommodation in a single occupancy superior deluxe room, daily international buffet breakfast at Marriott Café, full- or half-day meeting package, and high-speed Internet access for the entire stay.

The package is available for events held between September 1 and December 31, 2014. For bookings calls (66) 2656 7700 ext. 4406.

The hotel’s 1,521m2 event space on the third floor, which comprises the grand ballroom and nine meeting rooms, will be equipped with the latest technology, LED lighting, audiovisual arrangements and Wi-Fi connectivity (TTGmice e-Weekly, July 23, 2014).