TTG Asia
Asia/Singapore Friday, 24th April 2026
Page 2148

German CVB’s new Beijing rep office opens doors to more meetings

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THE German Convention Bureau (GCB) will increase its presence in China with the opening of a representative office in Beijing in 2015, marking the organisation’s second external branch office after New York.

With a trading volume of over 140 billion euros (US$174.4 billion) in 2013, Germany is by far China’s biggest trading partner in Europe, and China, likewise, is Germany’s most important trading partner in Asia.

The GBTA has also predicted that the amount of business trips to Germany from China will increase beyond the current 964,000, which already accounts for 40 per cent of the total number of journeys from Germany to China. Research indicated that China might soon overtake the US as the largest nation of business travellers.

The new Beijing office will hence build on the emerging business and tourism links between the two countries, said Petra Hedorfer, chair of the GCB’s board of directors and CEO of the German National Tourist Board (GNTB).

Said Hedorfer: “Following the launch of our activity around the theme ‘Germany as a business travel destination’, developing the GCB’s presence in another key market is the next important step. The new office will enable Germany to continue to benefit from the rapid developments in China.”

Matthias Schultze, managing director of the GCB, said: “Having our own representative office in China provides clear advantages for members and partners of the GCB: proximity to the market will enable more intensive marketing work with a large number of new activities in which members can participate.”

The GCB will continue working with the GNTB to roll out further marketing activities in China, including online training (http://germany-meetingexperts.com) about Germany as a destination for meetings and conventions – approximately 600 Chinese event planners have taken part in this since the beginning of September 2014.

Marriott’s new digital meeting platform, app stir event imagination

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MARRIOTT International will roll out its new meetings technology platform and related app in the region next year, said Bart Buiring, senior vice president of lodging services and operations Asia-Pacific.

Asia-Pacific will be the first to see the implementation of MeetingsImagined.com, a digital portal that focuses on visual content and leverages social media to attract meetings clients.

“A picture says more than a thousand words, and Meetings Imagined is an intuitive platform which uses thousands of images of our facilities and events to show planners what we can do,” he said. “Planners and delegates can post pictures of the set-up process or coffee breaks. Our hotel teams can post too, so that helps create some friendly competition between properties to see who gets the most engagement with their content.”

Buiring said the co-created content provides planners with new ideas for events as well as showcasing facilities at various properties. Such technology is key in connecting with Millennials, he pointed out, adding that Asia-Pacific provided a fertile testing ground given the region’s position at the forefront of meetings design.

The hotelier is also set to deploy its Meeting Services App, which provides real-time connectivity for meetings planners and features a wide range of functions, including a chat facility to connect clients with Marriott’s events team throughout the planning and execution process. It also enables clients to immediately respond to issues as and when they arise, he elaborated.

“If you’re in a meeting with 160 people and don’t want to leave, you can use the app to request for the lighting or air conditioning to be adjusted, order more coffee or delay lunch. Our team will respond immediately and inform the planner of how their request is being processed.

“It will soon be able to handle the billing process too, which is a major development as billing is the current pain point for most planners.”

The app was piloted in a six hotels across Asia-Pacific – Thailand, Australia, the Philippines and China. It will be rolled out across all JW Marriott, Marriott, Renaissance, Ritz-Carlton and Autograph properties within next year.

IT&CM Events’ Association Day in Singapore makes a fruitful debut

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IT&CM Event’s first Association Day in Singapore, organised in collaboration with venue sponsor Suntec Singapore, successfully attracted over 30 industry professionals and executives hailing from industries ranging from finance and energy to insurance and tourism.

The half-day Association Day programme, which took place on December 2, featured expert speakers from association management company MCI Singapore and destination Sarawak Convention Bureau.

The opening session on “Ensuring the Future Sustainability of Your Association” urged associations to depart from their traditional emphasis on membership numbers and instead position themselves as open professional communities rather than closed membership organisations.

The “Learning from Success: How Sarawak won the 2016 ICCA Congress” closing topic highlighted details the sophisticated bidding process taken by Sarawak to compete against Prague.

“The IT&CM Association Day initiative is fundamental for industry engagement with the purpose of advancing the associations sector through peer-to-peer exchange. The organisers have enabled all the key elements in this one platform to prove they have what it takes to make this happen,” commented speaker Oscar Cerezales, COO Asia Pacific and global director of association services at MCI Singapore.

Venues and dates of IT&CM Events’ Association Days series in 2015 include IT&CM China in Shanghai (April 14 and 15), IT&CM India in Delhi (August 19) and IT&CMA in Bangkok (September 30 and October 1).

KLCC serves up new dining concept for banquets

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IN conjunction with its 10th year anniversary next year, Kuala Lumpur Convention Centre (KLCC) has expanded its banqueting offerings to include a full menu spread on the table to complement the traditional option of presenting dishes course by course.

The new banqueting offering, which will be available from January 1, 2015, will feature a tailor-made menu of appetisers and desserts at the table once guests are seated, followed by the main course of a hot sharing platter. Diners can hence choose the order they wish to eat, without following the traditional norm of having starters first, followed by main course and ending with dessert.

KLCC deputy general manager, Simon Lomas, said: “With our 10th anniversary on the horizon and in line with continuous efforts to enhance the guest experience and to further differentiate ourselves from the competition, the innovative culinary team felt an unconventional F&B service experience was the way to go.”

Executive chef Richmond Lim explained the centre’s newest banqueting concept is all about “providing choice (without) having to queue up at the buffet station, enjoying a selection of small bites but not in the traditional stand-up cocktail fashion, recognising the Malaysian heritage of sharing food (and) offering it in an elegant manner, exciting palates with taste and texture”.

At 3,157m2, KLCC’s fully-fledged kitchen is the largest in Malaysia. Furnished with advanced equipment and a designated area for food preparation behind every large function room, the facility can handle up to 6,000 meals a day.

Mixed views to Terengganu malls’ Friday afternoon closure

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MALAYSIAN travel consultants are of differing views on how tourism would be affected by a new ruling in Terengganu that stipulates all shopping malls in the state have to close for two hours on Friday afternoons.

Effective next year, this new ruling by the state government of Terengganu aims to encourage Muslim male youths to attend Friday prayers at the mosques instead of loitering in shopping malls.

Alex Lee, CEO of Ping Anchorage Travel & Tours, said: “It will definitely affect tourism as a majority of tourists would like to do last-minute shopping before their departure. This move is also not good for the state economy.”

On the other hand, Ganneesh Ramaa, manager at Luxury Tours Malaysia, does not foresee major impacts on the tourism sector, as he believes that the main attractions for foreign visitors to Terengganu are the islands and not the malls.

Adam Kamal, Malaysian Inbound Tourism Association deputy president II, agreed: “Tourists don’t go to Terengganu because of the malls. The ruling only affects shopping malls. Bazaars and markets will still be open, and I think foreign tourists are keener to buy local products and handicrafts than to shop in modern malls. Those who wish to do last-minute shopping before their departure can still do so at the airport.”

Meliá adds Ubud to growing collection in Indonesia

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MELIÁ Hotels International continues to grow its portfolio in Asia-Pacific with the signing of Meliá Ubud on Bali.

The Spanish hospitality company has signed a deal with Indonesia’s Pilar Prambanan Investama, part of the Podo Joyo Masyhur Group, to run the new 49-key villa just a 45-minute drive from Denpasar International Airport.

The resort facilities include a chapel for weddings and events, and a relaxation area with the group’s YHI Spa.

The Ubud contract comes less than six weeks after the company signed a deal with Berakit Resorts to operate Gran Meliá Bintan.

No opening date has yet been released for Meliá Ubud, which will be the chain’s fourth property in Bali and its 10th hotel in Indonesia.

Vice president Asia-Pacific, Bernardo Cabot, stated: “The Meliá brand has been present in Bali almost 30 years, being part of the development of the destination. Meliá Hotels International is very excited adding Meliá Ubud to our portfolio, giving our clients additional accommodation options and increasing our cross selling opportunity between our properties in Nusa Dua, Benoa and Legian.”

Interest in Europe, Asia put wind in sails of American cruising in 2015

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NORTH American cruise speciality agency network Cruise Holidays International has released its 2015 Cruise Trends report, an annual, in-depth look at actual cruise bookings made for the year ahead by its more than 1,300 travel consultants across the US and Canada.

While the Caribbean continues to lead, demand for cruises in two other far-flung markets, Europe and China, continues to grow both for deep water and river cruising.

The biggest gains among European river cruise destinations have been charted for Passau, Germany and Lyon, France, while the top five list for river cruises outside of Europe includes China’s Beijing and Shanghai, Vietnam’s Ho Chi Minh City and Myanmar’s Mandalay and Pyay.

China, Japan and South-east Asia currently make up 2.4 per cent of 2015 bookings, rising to the eighth position as the most favoured cruise destination, up from the 15th and 12thspots respectively for 2014 and 2013, according to Cruise Holidays travel consultants across North America.

Park Hotel Group forays into Bali’s resort scene

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PARK Hotel Group has officially signed up its first resort in Indonesia, the 152-unit Park Hotel Nusa Dua Bali which is scheduled to commence operations in 1Q2015.

First announced at ITB Asia, Park Hotel Group yesterday inked the management contract with Twenty-One Development, marking its entry into the country and its expansion in the resorts sector.

Allen Law, Park Hotel Group’s CEO, said: “This partnership is an important milestone for our brand and the group as we expand our presence in Indonesia with our first resort in Bali, a strategic and well-renowned travel destination. With the Indonesian government’s recent pro-tourism initiatives, such as the visa-free access for major source countries, Park Hotel Nusa Dua Bali is well-poised to ride on an exciting wave of tourism growth.”

Nestled on 3.4ha of land, the resort offers 152 guestrooms and suites with room sizes varying between 25m2 and 209m2. It is also home to 39 villas including 35 one-bedroom and four two-bedroom units, each furnished with a private pool and a traditional Balinese pavilion set in a garden.

The resort offers spa treatments that guests are able to enjoy either in the spa or from their villas. Facilities include a rooftop dining restaurant, a bar, a gymnasium, a business centre, function rooms and a tour desk.

The property is situated on a hilltop in Nusa Dua, with views of Nusa Dua Beach and Benoa Bay. It is a 10-minute drive from the international airport and is within easy access to beaches and entertainment areas.

The 125-room Park Hotel Khao Lak Beach Resort Phang Nga is another new resort belonging to the Group, slated to open in Thailand in 1H2015.

IATA, travel agent coalition team up for NDC study

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IATA is collaborating with a coalition of national travel agency associations on a study to look at options that could benefit travel consultants as the New Distribution Capability (NDC) XML standard is considered for implementation by airlines and technology providers.

An independent consultant will be jointly appointed by IATA and the coalition – known as The Group – to conduct the study.

The coalition comprises associations representing agencies based in Australia, Brazil, Canada, India, New Zealand, South Africa and the US including the American Society of Travel Agents; the Association of Brazilian Travel Agents; the Association of Canadian Travel Agents: the Association of South African Travel Agents Association (ASATA); The Australian Federation Travel Agents (AFTA); the Travel Agents Association of New Zealand; and the Travel Agents Federation of India.

“With the full set of NDC ‘end-to-end’ schemas now available, this collaboration between IATA and The Group is a great opportunity to jointly understand the benefits and implications of NDC from the perspective of travel (consultants),” said Yanik Hoyles, IATA programme director, NDC.

“As a better understanding and acceptance of NDC by airlines becomes apparent, it is timely to now undertake this research study to investigate how travel (consultants) might benefit from the implementation of the standard,” said Jayson Westbury, CEO of AFTA.

“The Group has come together to provide a conduit to a range of markets and travel (consultants) across the globe to allow the global agency community with a valuable piece of research,” said Otto De Vries, CEO of ASATA.

The study will seek to understand the impacts of NDC for travel consultants; explore options to overcome possible obstacles to successful NDC implementation by the parties within the travel value chain; and provide scenarios of the potential funding models for the transaction of airfares and airline ancillary products via the travel consultant channel using the NDC standard.

It will also evaluate the issues from the perspectives of large, medium and small agencies, including both business- and leisure-travel focused agencies, plus the views from key stakeholders across the distribution value chain such as airlines, global distribution systems, travel technology firms and providers of corporate booking tools.

CDL rejects suitors, picks Preferred

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THERE has been no shortage of hotel management companies swooning over its new 654-room hotel that is part of its South Beach integrated development in Singapore, but City Developments Limited (CDL) has rejected the ardent suitors and will be managing the hotel, which will be known as South Beach Hotel and represented by Preferred Hotel Group (PHG).

“We decided to manage South Beach Hotel on our own and make it uniquely ours,” CDL executive chairman Kwek Leng Beng told TTG Asia as part of a feature asking hotel owners in the region which properties they most look forward to in 2015.

“South Beach Hotel, as it will be called, is not a cookie-cutter concept. Guests are going to be pleasantly surprised by the unique vibe of the hotel’s attributes. You will be wowed by the 21st century design when you enter the hotel and be calmed by the minimalist style of the rooms.

“I hope when the doors of South Beach Hotel open in the first half of 2015, everyone will love what we have meticulously created,” said Kwek.

In an interview with TTG Asia earlier this year, Kwek was still in two minds over the property being independent or branded.

Asked if he was inclined to outsource or self-manage, he said: “Sometimes, after calculating management fees, I feel you can be better off managing the hotel yourself. One can’t assume that international management will perform better. They may get you a higher rate (because of the brand), but let me ask, if the hotel management group has five hotels in Singapore and each day they have 500 rooms to fill, how much is your share of the business?”

Getting South Beach Hotel under its umbrella, meanwhile, is a coup for PHG which also nabbed One Farrer Hotel & Spa, Singapore, opened last September.

“We are delighted to welcome The South Beach as a member of Preferred Hotel Group. This landmark property will prove to be one of the best independent hotels to open in Asia in recent years. With a unique hospitality concept, The South Beach will pave the way for change in this already dynamic industry,” said Anthony Ross, executive vice president, Asia-Pacific, Middle East and Africa of PHG.

“We look forward to working closely with The South Beach team, leveraging on expertise from both sides, as well as PHG’s global distribution network, to contribute to the success of this new Singapore icon upon its opening in 2015.”

Read owners’ take on their most memorable hotel 2014 and the one by competitor that caught their eye, TTG Asia Year-end issue