TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 2095

Anthony McHale heads Dubai’s iconic Burj al Arab Jumeirah

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JUMEIRAH Group has named Anthony McHale as the new general manager of Burj al Arab Jumeirah, effective January 11, 2015.

He brings to the Jumeirah Group 35 years of experience in the hospitality industry, having held senior management positions in hotel groups such as The Peninsula Hotels and Four Seasons Hotels and Resorts.

McHale was most recently general manager of Mandarin Oriental Hyde Park in London, where he worked for five years.

Meritus’ new Bali hotel to open in 2016

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MERITUS Hotels & Resorts has planted its flag in Bali with the recent signing to manage a new-build resort in Seminyak.

Owned by Bali Seminyak Sejahtera, the resort will debut in 2016 as the Meritus Bali Seminyak Resort & Spa, close to the island’s vibrant nightlight and restaurant scene.

The resort will offer 181 guestrooms designed with classic Balinese architecture and Chinois-inspired motifs.

Facilities include an infinity-edge swimming pool, a fitness centre, a spa, a full-service business centre, and conference and event spaces. F&B outlets will serve local and international cuisines, and a rooftop bar will provide guests with spectacular sunset views.

“Bali presents an exciting opportunity for us to enhance our brand presence in this important market by delivering the Asian hospitality experience unique to Meritus,” commented Tan Choon Kwang, COO of Meritus Hotels & Resorts.

Express Holidays HK refreshes offerings in pursuit of young travellers

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CHINA Travel Services (CTS) Hong Kong has revamped subsidiary Express Holidays with a new logo and versatile FIT packages in September to woo younger travellers.

Originally launched in December 2013, Express Holidays only offered FIT packages to Taiwan at the beginning but is now selling packages Bangkok, Shanghai and Singapore, with new destinations Tokyo, Osaka, and Seoul just added to the list.

Said a company spokesman: “We would like to change the perception that CTS is only a specialist for China tours and Home Return Permit applications.

“Out of our existing 38 CTS branches, there are 18 branches designed with dedicated service counters for serve young travellers.”

Myanmar seeks UNESCO inclusion for Bagan

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THE famed temples of Bagan could become Myanmar’s second UNESCO World Heritage site if the Ministry of Culture’s efforts pay off.

Ministry sources told TTG Asia e-Daily that discussions have already been held with UNESCO representatives.

Kyaw Oo Lwin, director general of the department of archaeology at the ministry, said: “I am confident that the sight will be granted (World Heritage) status and we are working with experts to ensure that it is ready to be included.

“However, there are many challenges to overcome and it is a very long process, likely to take about four years,” he added.

Some of those challenges include making a record of all of the pagodas at Bagan and enforcing stricter heritage laws. He said it is too early to discuss what developments would take place if Bagan is included.

According to reports, 200,000 people visited the destination in 2013, up from 160,000 the year before.

Three ancient Pyu cities in Myanmar were granted World Heritage status earlier this year.

MAI, Garuda Indonesia ink codeshare agreement

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MYANMAR Airways International (MAI) has signed a codeshare agreement with Garuda Indonesia, allowing the carriers to provide convenient connections through international gateways Singapore and Bangkok.

Aye Mra Tha, general manager of MAI, said that although the airlines had agreed to direct flights between both countries, traffic remains low, leading to the codeshare for collaboration in promotions and marketing.

Under the agreement, MAI will place its 8M flight code on Garuda Indonesia flights between Jakarta, Bangkok, and Singapore. Garuda Indonesia will place its GA code on MAI’s services between Yangon, Bangkok, and Singapore.

“The codeshare flights are targeted to be available from December. The ticket price will be reasonable and we will officially announce it by next week,” Aye Mra Tha added.

Aye Mra Tha also shared that MAI plans to sign a codeshare agreement with Air France in the near future, adding to the list that currently includes Korean Air, Malaysia Airlines and now, Garuda Indonesia.

Brisbane hotel occupancies hit 93% during G20 Summit

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BRISBANE’S hospitality sector enjoyed a windfall this month as the G20 Summit swept into town, sending hotel occupancies and rates shooting through the roof.

According to data from STR Global, hotels across the city achieved occupancy levels of 93.5 per cent between November 10 and 16. With Brisbane’s 13,300-key inventory already regularly enjoy high occupancy rates, the spike in demand allowed hotels to increase rates from two weeks before the event.

During event week, average daily rates (ADR) in the city skyrocketed 126.8 per cent during the week of the event, and RevPAR jumped 150 per cent to A$402 (US$343).

National ADR was pushed up 20 per cent, while Queensland saw a significant 67 per cent increase as well. The Gold Coast and Sunshine Coast achieved RevPAR of A$142.50 and A$132.70 respectively, showing growth albeit at a lower level.

The G20 Summit took place on November 15-16 and organisers welcomed some 4,000 delegates and 3,000 media representatives in town during the occasion.

IATA pledges to leave no passenger behind

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TO GUARANTEE passengers stranded by airline bankruptcy a safe return, IATA has formalised the long-standing custom of airlines offering cheap fares.

Under the new agreement, airlines flying to and from the EU will offer special “rescue fares” or discounted tickets for the traveller’s return trip, subject to availability.

Rescue fares are of a “nominal amount”, according to an IATA press release, and will be up for purchase for two weeks after the airline goes bankrupt. They are specifically targeted at passengers who are not covered by insurance in such situations.

IATA also pointed out that states responsible for licensing the bankrupt airline have the duty to disseminate information about rescue fares to stranded passengers.

Tony Tyler, director general and CEO of IATA, said at a round-table meeting with journalists in Brussels this week: “This agreement on rescue fares shows that the airline industry is more determined than ever to ensure reliable and consistently excellent customer service. Airlines have formalised a unique cooperation agreement that puts passenger needs first.”

The idea of a permanent statutory fund to aid stranded passengers has been discussed but estimated operational costs are too high to make it a viable option.

Said Tyler: “A compulsory levy on airlines to deal with repatriation would not serve anybody’s interest. We commend the European Commission for resisting this and for encouraging airlines to adopt this coordinated and customer-focused approach.”

Mobile the way to go for travel sellers

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THE e- and m-commerce markets in Singapore have been expanding explosively in the last few years but a fair number of travel businesses remain stuck in the dark ages.

Paypal revealed at the PayPal Insights – The Travel Edition – Southeast Asia event today that online travel purchases have soared by 38 per cent between 2011 and 2014, while mobile travel purchases grew at a rate almost twice that at 65 per cent.

Rahul Shinghal, country manager, South-east Asia, PayPal said: “The rise of mobile has been phenomenal. We have been talking about it for a few years but it has become mainstream now, with markets like China where mobile has become bigger than online.”

However, despite the growing m-commerce market, the report showed that many travel businesses in the South-east Asian region still have no mobile presence.

Such companies account for 49 per cent in Singapore, 46 per cent in Malaysia and 29 per cent in Thailand.

Meanwhile, online travel merchants such as Expedia are also seeing the same trends in the digital travel market and have been adapting to more mobile-savvy travellers.

David Yong, head of product, Expedia, said: “Roughly between one-quarter to one-third of our customers are coming to our site and doing transactions through mobile now. This was a channel that didn’t exist before and our mobile presence was non-existent three years ago.”

Yong revealed that the OTA would be enhancing its mobile itinerary product next year to include destination-based activity offers that customers can purchase at their point of arrival. The app also comes with push notifications in order to facilitate upselling opportunities.

Another key finding was the rise of spontaneous travel. About 54 per cent of those surveyed book trips within a week of deciding to travel and 38 per cent book tickets within a week of actual travel dates, as stated in PayPal’s The Digital Future of Travel report.

This last-minute booking trend is also evident within Expedia, said Yong, who shared that over 50 per cent of bookings on the company’s mobile app were for the same day.

Major outbound agencies go head-to-head against NATAS travel fair

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TWO weeks after news surfaced of Singapore’s major outbound travel agencies opting out of next year’s NATAS Travel Fair, it was announced today they will instead be holding their own travel fair on the same dates.

Some 24 outbound travel agencies including key players like Chan Brothers Travel, Dynasty Travel, CTC Travel, and Nam Ho Travel, have confirmed their participation instead in the new Outbound Travel Fair which will be held at Marina Bay Sands from March 27 to 29 next year.

Speaking during a media conference this morning, Anthony Chan, group managing director of Chan Brothers Travel who represents the working committee of the new fair, said: “One of the key changes we have in the new travel fair is that admission is free because we want to attract people to visit us and the new central location will be very convenient too,” he explained.

Perry Neo, chairman of Dynasty Travel, who also represents the working committee, said: “We want to serve both business players and consumers better with this option, and whatever cost we save, we want to pass it on to the consumer.”

More outbound travel players will be invited to participate in the new fair, which will span across 17,000m2 or 70 per cent of the floor area of NATAS Travel Fair 2015.

Admission fees for the public and costs were among the reasons raised during the media conference for the breakaway from NATAS.

On the topic, Chan also cited a lack of transparency, booth rental costs and “lacklustre” publicity efforts for the show which have led to declining visitorship as pain points.

These issues were raised in a petition to NATAS in October this year, according to Chan, but NATAS’ reply did not address them adequately.

The association has not publicly commented on the pull-out.

However, Neo said: “NATAS is definitely a better platform for such travel shows and we are open for discussion with them…as long as they can take good care of all their members, we are ready to talk to them.”

The most recent NATAS fair was held in September and featured 1,226 booths and 165 exhibitors, drawing over 56,000 visitors during its three-day run.

Spain baits Asia’s shopaholics in new campaign

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SPANISH national tourism board Turespaña is running travel trade workshops in Shanghai and Beijing this week as a prelude to a new campaign for 2015 aimed at boosting the country’s reputation as a major European shopping destination.

China and Japan are two key longhaul markets that are being targeted in the Plan de Turismo de Compras 2015 that will kick-off with a specific shopping section at Fitur in Madrid in January.

Secretary of state for tourism, Isabel Borrego, said the public and private sectors will be collaborating in the campaign, which also intends to increase tourist spending and extend visitor flows throughout the year and around the country.

Other target markets include Russia, the US, Mexico, Brazil and the Persian Gulf countries.

The plan involves 18 specific measures including speeding up visa procedures and tax refunds for shopping.

The “attractive” plan was welcomed by Mar Sarda, founder and director of Madrid Shopping Tour, which acts as a platform for promoting commerce as part of tourism.

“The Fitur Shopping event will be the first of its kind in the world, and I will be among those promoting it in China this coming week to start stimulating interest in the Shopping Plan.”