TTG Asia
Asia/Singapore Saturday, 20th December 2025
Page 2066

HRS joins forces with iJET to enhance risk management

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GLOBAL hotel solutions provider HRS Corporate has partnered risk management provider iJET International to roll out new booking tools that integrate its booking data into iJET’s Worldcue systems.

This new interface offers their joint clients improved risk management through the instant tracking and identification of employees and assessment of situations should they arise.

“With the world becoming more connected and global business travel increasing rapidly, multinational businesses are confronted with rapidly changing local risk scenarios. The company’s duty of care for their employees during business trips has become a prominent topic in recent years,” explained Todd Arthur, managing director for HRS in Asia-Pacific.

“It is the employers’ duty of care to protect their staff working around the world. This partnership with iJET, part of our end-to-end solutions, will allow our corporate clients to quickly respond to a crisis or emergent situation calmly and with confidence.”

The seamless integration of all HRS reservation data into iJET’s systems, which combine world-class threat intelligence with innovative technology and response services, will provide companies with a consolidated view of their employees on the road. This closes another gap in the process of value chain, keeping the organisation a step ahead in the domain of corporate travel agencies.

The systems integration will be available to all HRS Corporate and iJET joint clients upon request.

Galaxy Macau doubles in size with two new developments

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FOLLOWING a HK$43 billion (US$5.5 billion) investment, Galaxy Entertainment Group (GEG) will launch two new developments – the expansion of its flagship property Galaxy Macau and the new Broadway at Galaxy Macau – on May 27 to grow the integrated resort’s footprint to over 1.1 million m2.

 GEG chairman, Lui Che-woo, said: “Our commitment to the development and continued success of Macau remains stronger than ever, which is why today, 10 years after making our debut in Macau, we are proud to formally introduce two more groundbreaking projects to our ever-expanding portfolio to support the diversification of Macau to be developed as a ‘World Centre of Tourism and Leisure’.”

 Vice-chairman of GEG, Francis Lui, commented: “We are now taking our vision even further by doubling the size of our resort and presenting unlimited experiences. Together these add a further 550,000m2 to our existing developments in Cotai, which will increase our footprint to over 1.1 million m2 of spectacular attractions.

“Just 18 months ago we completed our acquisition of the Grand Waldo Complex and today, following over HK$5 billion in investment, it is being reborn in tandem with the completion of our flagship resort of Galaxy Macau.”

Three new hotels – the 250-suite Ritz-Carlton, Macau, the 1,000-room JW Marriott Hotel Macau and the 320-room Broadway Hotel – will debut this year, adding to the resort’s existing portfolio of Banyan Tree Macau, Hotel Okura Macau and Galaxy Hotel and taking the total room count to nearly 4,000 rooms, suites and villas.

Broadway at Galaxy Macau will add a new 3,000-seat Broadway Theater, featuring live entertainment, shows and performances, as well as some 120 F&B outlets across the entire resort.

In addition, the resort will welcome the launch of several world-class restaurants, including Fook Lam Moon and Lai Heen alongside 81⁄2 Otto e Mezzo Bombana from three-Michelin-star chef Umberto Bombana.

Galaxy Macau will also see the opening The Promenade, a luxury retail hub featuring over 200 outlets spotlighting high-street and designer brands such as Alexander Wang, Bottega Veneta, Bvlgari, Lanvin and Louis Vuitton.

Expanding to over 75,000m2, the Grand Resort Deck will feature the new Skytop Adventure Rapids – the world’s longest skytop aquatic adventure river ride at 575m and largest skytop wave pool.

Hyatt plans 2017 debut for Andaz Singapore

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PROPERTY developer M+S has signed a management agreement with Hyatt Hotels & Resorts to develop South-east Asia’s first Andaz hotel in Singapore’s Ophir-Rochor district.

Expected to open in 2017 in the upcoming DUO development, Andaz Singapore will feature a boutique lifestyle hotel concept with more than 340 guestrooms, in addition to a lounge area, restaurants and bars, a rooftop outdoor venue, meeting and event spaces, spa services, a fitness centre, an outdoor swimming pool and a gift shop.

DUO is a landmark development by M+S – owned by Malaysia’s Khazanah Nasional and Singapore’s Temasek Holdings – and is expected to complement the existing Marina Bay and Raffles place CBD.

In addition to Andaz Singapore, DUO will consist of 660 premium residences, 53,000m2 of prime Grade A office space and a 5,200m2 retail gallery.

Azman Yahya, chairman of M+S, said: “Andaz Singapore at DUO marks a significant milestone for M+S in our efforts to transform Singapore’s cityscape through our two iconic projects: DUO and Marina One. When completed, DUO will offer a distinctive 24/7 live-work-play environment and reaffirm Singapore’s leading position as the region’s pre-eminent investment destination.”

“Singapore is one of the main business and commercial centres of Asia with robust demand for both business and leisure travel, and Hyatt is committed to being in the locations where we know our guests are travelling,” said David Udell, group president – Asia-Pacific for Hyatt.

“The Andaz brand is an ideal fit for the vibrant and exciting DUO development, and this hotel will join several other exciting Andaz hotels in the pipeline in locations like Delhi, Munich and Bali.”

Trade curtails Russian fallout with alternatives

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WHILE travel companies in Thailand, Vietnam and Indonesia have been severely affected by the recent collapse in Russian tourism, some are already countering the shortfall with alternatives in place.

Attanai Loychusak, director of sales at Peach Group Hotels & Resorts, which operates three hotels on Phuket in worst-hit Thailand, said: “About 50 per cent of our trade is from Russia, so we’ve seen a big effect.” He added that while Chinese operators are able to take up the slack, Peach has targeted its promotions on higher-value Scandinavian markets.

“We’ve been working closely with charter operators (dealing with Scandinavia), so if they had empty seats on their flights we could run a promotion. That means we were hurt, but have not been killed.”

Go Vacation Indonesia, which has been handling the Russian market for the past few years, has suffered a drop of 85 per cent since the rouble collapsed in December. Its executive manager for product and contracting, Marika Gloeckler, said: “The FITs taking regular flights are still coming, but not the (groups arriving on) chartered flights.”

While German-speaking markets make up the bulk of Go Vacation’s business, Gloeckler said the company is looking to China to fill the gap.

Over in Malaysia, Gordon Yapp, deputy general manager, Sabah Tourism Board, said while Russians “may choose to downgrade their accommodation (to reduce costs)”, he remains confident that business from the country would continue to grow. The NTO will lead a delegation of inbound players from the state on a sales mission to Vladivostok, Sakhalin and Khabarovsk this March. It will also continue to work closely with charter companies.

Similarly, travel businesses in Vietnam are looking for other markets. Anton Walter Jurgens, general manager, Exo Travel Vietnam, said: “Exo does not target this market, and as such we feel it much less. However, there is always a knock-on effect from situations like this and some services have dropped rates to attract business.”

The collapse of the Russian rouble has caused more than 20 travel agencies in Russia to fold.

ASEAN takes steps towards open skies goal

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THREE multilateral agreements have been developed for ASEAN Open Skies and further goals being considered for the long-term, according to Win Swe Tun, director general, Department of Civil Aviation, Myanmar.

He was speaking at the ASEAN Tourism Conference yesterday on an overview and update of the ASEAN Single Aviation Market (ASAM).

The agreements are ASEAN Multilateral Agreement of the Full Liberalisation of Air Freight Services, ASEAN Multilateral Agreement on Air Services and ASEAN Multilateral Agreement on the Full Liberalisation of Passenger Air Services.

Win Swe Tun said: “ASEAN Open Skies Policy or ASAM will create for airlines more market access rights to expand route networks; more operational flexibilities to deliver services, efficiently and economically, and opportunities to extend business to the other member states.

“For the public, it will mean better services and lower fares through increased competition, and for tourism and trade ASEAN Open Skies is a boost to business.”

He added that intra-ASEAN air travel grew at a compounded annual rate of 13 per cent. “In future, we expect even more growth.”

Meanwhile, ASEAN is working with other regional partners for more air connections. The first meeting of the ASEAN-Japan Working Group on Regional Air Services Arrangements took place last October, and discussions with South Korea for an air services agreement will resume this year.

The regional association also organised the first ASEAN-EU Working Group Meeting last December to work on issues related to setting up a Comprehensive Air Transport Agreement.

Win Swe Tun said Myanmar’s tourism, aviation and maritime sectors must collaborate and align their vision. He added: “This is a chance for investment, involvement and participation of other parties (in Myanmar’s aviation sector)… Regionally or globally, we want to work together to build a new era for Myanmar and future generations.”

GOASEAN TV to beam spotlight on tourism

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ASEAN tourism ministers at their meeting on Monday welcomed Malaysia’s initiative to establish a homegrown English language ASEAN-focused TV travel channel for all member countries to promote the tourism industry collectively.

GOASEAN will be aired 24/7, on four-hour cycles of six loops, showcasing destinations and tourism products in different concepts and formats to suit a variety of interests, from tourism trivia, travel news and documentaries to travel reality shows, as well as incorporating social media.

From June, GOASEAN will first be aired in Malaysia; by 2016, across the ASEAN region; and by 2017, to a global audience.

Ong Hong Peng, Malaysia’s head of NTO, said the broadcasts will be available via platforms such as free-to-air, direct-to-home satellite TV service, and pay TV.

During the meeting, the ministers also endorsed Malaysia’s proposal for ASEAN NTOs to work closely with industry players in the region to create more ASEAN tourism packages online for promotion within South-east Asia and globally via the ASEAN tourism website.

Ong said: “Both initiatives are in line with ASEAN Tourism Strategic Plan to promote ASEAN as a single tourism destination.”

SE Asia welcomes a new wave of Chinese travellers

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CHINA is propping up demand in a number of South-east Asian markets, with suppliers reporting that Chinese travellers are now more open to soft-adventure and upmarket travel experiences.

Bali has seen 586,200 tourists in 2014, an increase of more than 50 per cent compared with 2013.

Kariyana, corporate general manager of Ubud-based Komaneka Resorts, said: “China contributes 17 per cent to our market mix and I am aiming to increase it to 20 per cent.” Chinese travellers in the 35-45 years old age group are interested in adventure tours, spa experiences and cooking classes, he added.

The Chinese market grew 40 per cent last year from 2013 for Bali Hai Cruises, and a growing number of Chinese are now interested in local culture and village tours, said director of sales, Pande Ardika. Furthermore, the company has a special Chinese dive instructor for Bali Hai Diving Adventure, its diving outfit.

Having turned to China after the collapse of the Russian charter market, Go Vacation Indonesia executive manager product and contracting, Marika Gloecklar, notes that many upmarket Chinese travellers heading to Bali now look to stay in luxury villas.

At the same time, Chinese travellers are venturing beyond Bali, according to Jayakarta Hotels & Resorts’ director of sales and marketing, Ellies Halim, who has observed some groups opting for its hotels in Lombok and (Labuan Bajo) in Flores.

Poleak Kim, co-founder and operation director of AST Asiatic Travel Cambodia, is targeting upmarket FITs and special interest travellers from China. “There have been inquiries for small-group homestays and trekking. AST is planning to offer photography tours, cycling and birdwatching,” he commented.

Additional reporting from S Puvaneswary.

Bintan Lagoon Resort welcomes senior management team appointments

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MICHAEL Sengol has been appointed the interim managing director of Bintan Lagoon Resort while Gerald A Hendrick will become the resort’s vice president of business development and operations.

Sengol brings with him over 40 years of experience in the industry, specialising in optimising hotel assets to drive maximum profitability for key stakeholders. Prior to his current position, Sengol was the CEO of Meritus Hotels & Resorts.

In his new role, he is tasked with accelerating the achievement of financial and operational targets set by the Board of Directors. Following the completion of his term, Sengol will return to his seat on the Board.

Meanwhile, Hendrick brings over 22 years of experience in the hospitality industry, most recently with The St. Regis Singapore.

In addition to overseeing business development activities, Hendrick will focus on enhancing the guest experience at Bintan Lagoon Resort in his new role.

New Pullman resort opens in southern Thailand’s Khao Lak

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PULLMAN Khao Lak Katiliya Resort and Villas has opened in Khao Lak, in the southern Thai province of Phang Nga, bringing Accor’s hotel network in the Andaman coast area to 13 properties.

Located on a 600m stretch of private beach, just an hour’s drive from Phuket International Airport, Pullman Khao Lak Katiliya Resort and Villas consists of 223 rooms and suites and 97 villas, many of which come with their own private swimming pool overlooking the Andaman Sea.

The resort is home to six restaurants, including The Terrace Oceanfront, an all-day dining restaurant with a rooftop bar and lounge; Café Lilawadee, which features international cuisine; the signature alfresco Mosaic Italian Restaurant; Baan Thai restaurant; Kuk Kak restaurant, which is designed for private groups with Indian, Japanese and Korean cuisine options; and the casual beachfront Bamboo restaurant.

In addition, the Plunge Bar serves pizzas, sandwiches, ice cream, cakes and refreshments, while the Vista Lobby Bar offers light snacks with drinks with free Wi-Fi Internet connection.

Leisure facilities span five swimming pools, a spa, two fitness centres and a Kids Club. A dedicated lifestyle team is on call to facilitate a wide array of leisure activities available on site, which include golfing on a mini golf course, an archery range, Muay Thai boxing ring, mountain biking, yoga and tennis.

Meeting facilities include the 400m² Chong Fa Ballroom, which can accommodate up to 1,000 guests, and three medium size function rooms. In addition to its newly integrated Co-Meeting concept of “Commitment, Connectivity, Comfort, and Cohesion”, the resort provides a dedicated events manager to facilitate all meeting and events and an IT solutions manager on standby 24/7.

To celebrate its opening, Pullman Khao Lak Katiliya Resort and Villas is offering a special introductory rate from THB 3,300++ (US$101) per room, per night.

Leverage ‘South-east Asia’ instead of ‘ASEAN’, says trade

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ASEAN’S integrated tourism strategy would pack a heavier punch by focusing on South-east Asia as a destination rather than branding the association within the travel trade, say industry players.

Few doubt the region’s ability to attract travellers from regional and long haul markets. However, some remain unconvinced a “Visit ASEAN” campaign could ever outweigh the appeal of promoting South-east Asia.

Peter Semone, chairman, PATA Foundation and chief technical adviser, Lanith, said: “I have always felt strongly that ‘Visit ASEAN’ is a misnomer. ASEAN is an association. So, it would be like saying ‘Visit PATA’. I don’t think major medium-haul and long haul markets understand what ASEAN is. They do, however, know what South-east Asia is. We should be promoting South-east Asia and not ASEAN.”

Duncan Webb, CCO, Onyx Hospitality Group, concurred, adding that brand ASEAN “has little resonance with consumers”. He said: “The increased focus from the introduction of the ASEAN Economic Community may increase some consumer awareness, but it’s unlikely it’ll ever have the same credibility at a consumer level as South-east Asia and its mystical allure.”

However, other industry players are more positive about the association’s ability to market the region. “I don’t foresee any major challenges with promoting ASEAN tourism, showcasing our cohesion within the ASEAN communities and our unity across our cultures,” said Philip Wigglesworth, business development manager, Destination Asia (Thailand). “Creating a single-market ASEAN campaign may be a challenge…but with the right balance for all we can hopefully grow and encourage tourism right across the community.”

Valerie Gardelle, marketing manager, Luxury Travel Vietnam, said while ASEAN may lack South-east Asia’s “sex appeal”, when it comes to marketing, the association plays a key role in developing tourism across the region.

“ASEAN’s purpose is noble and everybody can find his or her own benefit within this initiative. The challenge (in promoting ASEAN as a destination) is to find the right words and the easiest way to make messages understood, and engage all kinds of audiences,” she said.