TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 2026

Revenue up for Skyscanner, thanks to new search products, trade service

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GLOBAL search engine Skyscanner’s move to expand its business into the hotel and car hire search space and launch of a travel industry intelligence service has boosted its non-flights contribution to overall revenues by 47 per cent in 2014.

The metasearch company, which is best known for its proprietary flight search product, launched its first hotel and car hire apps in over 30 languages globally last year. It also debuted Skyscanner for Business in 2014, a new service that provides travel data, insights and online traffic monetisation services to the travel industry.

As a result, Skyscanner reported an annual turnover of 93 million pounds (US$143 million) for 2014.

Shane Corstorphine, the group’s chief financial officer, described 2014 as a “transformational” year for the company, with record numbers of visits to its website and apps.

According to Skyscanner, the number of unique users to the website each month stands at 35 million.

Corstorphine stated in a press release: “Our primary focus for the year has been investing for future growth, and this approach has been making an impact for us sooner than anticipated.

“While our revenues continue to be led primarily by flights, the addition of new hotel and car hire products, as well as the creation of our Skyscanner for Business, has had a key role to play in our growth,” he said.

Speaking to TTG Asia eDaily, Pamela Knaggs, the group’s marketing manager for Singapore and Malaysia, said: “Our brand is moving from flights to travel as there is a demand for hotels and car hires. There is great potential there.

“However, there is still a lack of awareness as some think we are just a provider of flights. We will be running more PR activities to ensure that people know we are more than just a flight brand now,” Knaggs added.

Skyscanner, headquartered in Edinburgh, currently has nine global offices, with an office in Singapore, Beijing and Shenzhen for the Asia-Pacific region.

International tourism up 4% in early 2015: UNWTO

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WITH international tourism demand enjoying strong growth between January and April this year, arrivals for the May-August period are expected to remain bullish, according to the latest UNWTO World Tourism Barometer.

Destinations worldwide received some 332 million international tourists during this period, a growth of four per cent from last year.

The Americas recorded the highest growth with a six per cent rise in arrivals. Europe, the world’s most visited region, enjoyed continued strength with international arrivals rising by five per cent.

Asia-Pacific’s arrivals grew by four per cent, with Oceania and North-east Asia leading with eight and five per cent respectively. South-east Asia’s arrivals grew by a modest three per cent, as the 25 per cent rebound in Thailand was offset by declines in other destinations.

International arrivals in the Middle East are up by four per cent, further continuing the region’s recovery, which started in 2014, after three consecutive years of declines. Africa’s tourist numbers declined by about six per cent, a result caused mainly by the Ebola outbreak.

Close to 500 million tourists are estimated to travel abroad between this May and August and prospects continue to be optimistic for this period, according to the UNWTO Tourism Confidence Index.

Business intelligence tools ForwardKeys shows healthy growth in international air travel reservations for this period, with overall bookings up five per cent. Air reservations increased most in Asia-Pacific, the Americas and Europe.

UNWTO expects international tourist arrivals to grow by three to four per cent for the full year 2015.

Indonesian air access smothered as Mount Raung eruption persists

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INCREASING volcanic activity on Indonesia’s Mount Raung has forced five airports in Indonesia to shut, while airlines have been urged to fly higher or away from cities affected by ash clouds since the eruptions began.

The Ministry of Transportation today issued a notice to airmen (NOTAM) announcing the closure of Bali Ngurah Rai International Airport, Lombok International Airport, Selaparang Airport Lombok, Blimbingsari Airport Banyuwangi and Notohadinegoro Airport Jember.

Mount Raung, located in the province of East Java, has rumbled back to life since end-June, spewing ash and causing visibility issues.

I Gusti Ngurah Ardita, general manager of Angkasa Pura 1 airport authority, told online news site Liputan6.com that 16 flights from Australia to Bali were cancelled yesterday.

With the NOTAM in place, Garuda Indonesia said a total of 112 flights from Denpasar, Jember and Lombok have been cancelled today. Routes between Denpasar and Melbourne, Sydney, Perth, Narita (Tokyo), Kansai (Osaka), Seoul, Hong Kong and Singapore, are affected.

Domestic services are hit too, with flights between Denpasar and Jakarta, Surabaya, Jogjakarta, Labuan Bajo being disrupted. Lombok-Surabaya and Denpasar-Surabaya services have grinded to a halt.

Bali Hotels Association (BHA), which represents more than 130 hotels in Bali, has released guidelines to ease the burdens of travellers affected by the eruption.

“For passengers who need to extend their stay, the Best Available Rate should be proposed when requests are made directly to the hotel. For bookings that are made through a third party, contracted rates apply.

“For passengers that cannot come to Bali or will arrive later than original dates booked, BHA members are recommended to accept, at no charge, to re-book their stay (based on availability and rates during new requested period) until end of 2015,” the guideline reads.

Jean-Charles Le Coz, vice-chairman of BHA, said: “Bali Hotels Association looks forward to a better situation that will allow all travellers to enjoy their trip to and from the island in a non-disruptive environment.”

No clear sense other airlines will charge middleman fee

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IATA said the industry will have to wait-and-see if the Lufthansa Group (LHG)’s move to impose a surcharge on all bookings made through intermediaries, effective September, is going to be a standard airline practice. GDSs meanwhile have lashed out that the model penalises both travel agencies and consumers.

“It’s a response to the issue that Lufthansa and many other airlines have that the distribution cost in this industry is very high and they are seeking to incentivise their customers to use channels which save them money. That seems to be the perfectly-rational thing to do. Whether they’ll be successful, or whether the other airlines will follow their example, we’ll have to wait and see,” said IATA director-general and CEO, Tony Tyler, when asked for his views on the fee at a media roundtable in Singapore.

Although other airlines are not jumping yet to follow suit, GDSs are up in arms over the fee.

Amadeus, in assessing the impact, said: “LHG has chosen to go in a different direction by introducing charges that will penalise travellers based on the shopping channel they use. Travellers will either pay more for the same service or, in the case that travel agencies are forced to accept this new commercial strategy by modifying the way they access content just for LHG, there will be extra IT costs that may ultimately be passed on to the traveller, putting the travel agency, and/or the end consumer, at a disadvantage.

“Also, this new model will make comparison and transparency more difficult because travellers will now be forced to go to multiple channels to search for the best fares. Ultimately, the industry overall stands to lose from this distribution model.”

Travelport’s spokesman said: “This proposed surcharge is not in the interests of either the end-traveller or the airline group.”

LHG’s 16 euro (US$18) surcharge on all bookings made through intermediaries applies to bookings on all airlines in the group, including Brussels Airlines and Germanwings.

Niccolo Chengdu rolls out new event packages

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NICCOLO Chengdu, which opened its doors on April 15, has unveiled two new meeting and conference packages – the Niccolo Conferences+ and Niccolo Meetings+.

The Niccolo Conferences+ package includes a welcome cocktail, a themed tea break, and use of two complimentary breakout meetings room. Planners will gain a complimentary guestroom with breakfast for every 10 guestrooms booked.

The Niccolo Meetings+ includes lunch at the hotel’s Yue Hin Chinese Restaurant and two tea breaks for full-day meetings with at least 10 delegates. A half-day meeting package is also available, and it comes with one tea break. Complimentary high-speed Wi-Fi and the use of an LCD projector will be provided.

The hotel in the centre of the city offers 20 function venues including The Conservatory and Niccolo Ballroom.

Philippine association executives to help promote, secure events

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THE Philippine Council for the Advancement of Association Executives (PCAAE) has developed a programme that assembles a group of “ambassadors” from among its members to bring MICE into the country by bidding for and winning events.

President and CEO Octavio Peralta said that since the programme was soft launched on May 28, two international conferences that may materialise in 2017 have already been referred to the Philippine Tourism Promotions Board (TPB).

He also told TTGmice e-weekly that “we have also at least two PCAAE members with forthcoming international events here”, one on the medical field and the other is related to women’s organisations.

The TPB Ambassadors Programme to Attract International Events to the Philippines, or TAP-In initiative, “is deemed as an ‘additionality’ to TPB’s marketing efforts to increase holding of international conferences by associations in the country without draining its budget since PCAAE is undertaking this as a volunteer programme,” said Peralta.

As a test pilot, PCAAE’s board of trustees will compose the first “ambassadors”, but it is enjoining other members who can represent their industry or profession, have international network, have organised and held events, and are able to motivate to organise events in the country.

SACEOS expands professional education reach in China and region

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FOLLOWING its partnership with the Shanghai Municipal Tourism Administration (SMTA) to conduct two professional education programmes during the city’s Business Events Week in April, the Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) is moving into Kunming next.

In Shanghai, SACEOS provided corporate travel and association meetings professional education to 40 and 30 MICE practitioners respectively.

SACEOS education chair, Ong Wee Min, said the partnership with SMTA in Shanghai was a “dipstick” and there would be further development in China.

Lilian Kuan, SACEOS executive director, announced new MOUs to provide professional education to MICE professionals in Kunming have been signed.

Kuan noted: “MOUs have been signed with the China Council for the Promotion of International Trade Yunnan Sub-Council and the Kunming Exposition Affairs Bureau.”

“SACEOS will be providing PEM (Professional Exhibition Management) education (with continuing education unit credits) for 30 people,” she said. Dates for the programme in fall have not been fixed.

Apart from China, SACEOS president Janet Tan-Collis named Malaysia, Macau, Thailand and India as professional education partners.

“We signed an MoU with MACEOS (Malaysia Association of Convention and Exhibition Organiser and Suppliers) two months ago to conduct a train-the-trainer programme,” she said.

In Singapore, the number of MICE professionals with CMP (Certified Meeting Professional) accreditation has doubled from 15 last year to 30 this year, which Ong notes is the largest concentration outside the US and Australia.

He added: “The focus of SACEOS continues to be professional development. So far we have targeted our members in Singapore for CMP accreditation. Next, we will be reaching out to the hotels and other sectors.

“Our goal for Singapore is to have 100 CMPs by mid-2016,” Ong said, adding it is not an ambitious target.

MICE arrivals on the rise in Sri Lanka

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AN INCREASING number of conferences and incentives are sweeping onto Sri Lanka this year, with around 80 international conferences already in the bag for 2015, up from 62 in 2014.

MICE arrival numbers are also being boosted by a 1,600-pax Philips India conference and incentive in January, said to be Sri Lanka’s single largest event so far.

To further grow the country’s MICE business ­– specifically to increase the MICE component in tourism to 15-20 per cent of total arrivals, up from the current 10 per cent, a trade event targeting planners and travel writers was held last week. The first such initiative by the local authorities, the event was attended by 40 participants from China, India, Malaysia, Singapore, Pakistan, Bangladesh, Russia and the Middle East.

Zian Ameen, general manager of Aitken Spence Exhibitions and Conventions and president of Sri Lanka Professional Conference, Exhibition and Events Organisers, said the event’s programme, which included a tour of various sites, helped raised the destination’s visibility.

“We want to target more incentive groups from China,” said Ameen, adding that the MICE travel mart will be held again next year and there are plans to make it an annual affair, with each edition involving a new pool of buyers.

Vipula Wanigasekera, CEO of state-run Sri Lanka Convention Bureau (SLCB) said the MICE industry has experienced a leap forward in the last few years with over 144,000 MICE visitors to the country in 2014, many from the incentive travel segment.

SLCB is due to release its first comprehensive MICE data and analysis on July 20, which Wanigasekera said will provide an understanding of the MICE market and its spending patterns.

Meanwhile, Sri Lanka is pitching to host the annual general meeting of the French Travel Agents Association SNAV in 2016. The group is 600-strong and normally holds its meetings outside France.

“We have made a bid and are confident that SNAV will respond positively,” said Wanigasekera.

A high-powered team led by tourism minister Navin Dissanayake will attend the IFTM International French travel show on September 29 to further promote the bid.

Malaysian MICE players welcome Macau’s new suite of planner perks

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THE Macau Government Tourist Office (MGTO) has implemented the new year-long Travel Stimulation Programme from July 1 to boost the development of business tourism in the destination.

Unveiled at the Guangdong & Macau Sales Mission and Destination Presentation, a trade event organised by MGTO in Kuala Lumpur on Tuesday, the programme provides non-monetary support to organisers of incentives, teambuilding activities or award dinners who have a minimum of 25 non-Macau participants staying at least of two consecutive nights.

Basic support includes free admission to the Wine Museum and Grand Prix Museum, and facilitation in liaison with other relevant Macau SAR Government entities.

Organisers and their delegates can also benefit from complimentary tourist information kit and souvenirs.

In addition, incentive groups of at least 40 non-Macau participants will be eligible for a cultural performance, while those with at least 101 non-Macau participants will be offered for a half-day history tour.

Elisa Ng, director & deputy general manager of Macau-based Top Holidays-P & E International Travel, told TTGmice e-Weekly that the new programme is “very encouraging for organisers as it rewards even small groups”.

She pointed out that the previous programme which ended in June, required organisers to achieve a minimum of 50 people.

Antony E Box, regional director of sales Hong Kong and new markets development with Artyzen Hospitality Group, said: “The incentives offered will motivate foreign MICE organisers to consider Macau. Hotels have become more affordable now, after a period of price adjustments since 4Q2014.”

Rocky Kho, managing director of Skyzone Tours & Travel in Kuala Lumpur, said: “The adjustments in hotel pricing has made the destination more attractive this year and the new travel stimulation programme is an added incentive for Malaysian planners  to consider Macau which is usually perceived to be on the (pricey) side.”

China’s proposed NGO law puts question mark on association meetings

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CHINA’S proposed law – The Non-Mainland Non-Governmental Organizations (NGO) Management Law of the People’s Republic of China – could impact foreign associations wishing to hold meetings in China.

It is in its second reading draft and observers in China did not express concern but are keeping an eye on the progress.

One foreign meeting professional who has been based in China for many years said the draft will have to go through a lot of government discussion before legislation is passed.

Jeffery Huang, deputy secretary-general and associate researcher of the World Federation of Chinese Medicine Societies, does not think there will be any negative impact.

However, Kimberly LaBounty, president and founder of US-based association management company, Apex Management and Special Events, expressed concern. She is keen to organise a publishing association conference in Beijing or Shanghai in spring 2017.

The American Society of Association Executives (ASAE) – with more than 21,000 individual members and nearly 10,000 industry partners from tax-exempt organisations – believes the draft legislation will make it extremely difficult for US trade associations and professional societies to be active in China.

ASAE president and CEO John Graham, in a letter to the Law Committee of the Standing Committee of the National People’s Congress, said the legislation would significantly impact US and China economic and commercial relations.

He added that major restrictions would be placed on the ability of its association professionals to meet, share knowledge, conduct business, and share best practices with Chinese associations, severly curtailing association programmes in China.

Graham said ASAE was “particularly concerned” with the overly broad definition of NGO, that all foreign NGOs would have to have a government-affiliated sponsor approved by an Industry Supervisory Unit and that “the overall tone of the legislation treats all foreign NGOs as threats to the national security of China”.

While the proposed law has the potential to streamline the process for associations active in China for a long time, the current draft would have major negative implications and ASAE has asked for an opportunity to discuss the issue further.