TTG Asia
Asia/Singapore Monday, 15th December 2025
Page 1942

JAL to roll out Diamond Premier Lounge at New Chitose Airport

0

diamond-premier-lounge
Diamond Premier Lounge. Credit: Japan Airlines

JAPAN Airlines (JAL) has revealed plans to introduce its Diamond Premier Lounge service at the New Chitose Airport in Sapporo and revamp the existing Sakura Lounge at the same time.

Scheduled to open in summer 2016, the new lounges will be relocated from the second to the third floor in the domestic terminal.

sakura-lounge
Sakura Lounge. Credit: Japan Airlines

During the period of the revamp, the Sakura Lounge and some facilities will be unavailable for service for customers. Renovation will begin on November 4, 2015.

In addition, priority check-in counters and security inspections will be renovated for JAL First Class customers, JMB Diamond members and JGC Premier members.

JAL lounges at Osaka’s Itami and Fukuoka airports will also be undergoing enhancements.

Competition sparks makeover for The Star Sydney

0

THE Star Sydney will embark on a A$130 million (US$90.1 million) refurbishment of its Astral Tower and Residences Hotel, set to be completed by mid-2016.

The Astral Tower is being repositioned to attract Gen X and experienced business travellers, offering new high-end suites, a club lounge, meeting rooms and a business centre. The hotel will be operational throughout the refurbishment period.

Astral Residences will be aimed at leisure travellers and young professionals, featuring a fresh, minimalist design accentuating the uninterrupted views of the Sydney Harbour.

Additionally, The Darling at The Star has just upgraded their spa facilities, adding a mosaic aromatherapy heated steam room and a saltwater Jacuzzi. A new fitness facility with kinesis walls is also ready for use.

Making the announcement at Luxperience in Sydney today, John Autelitano, general manager of hotels at The Star Sydney, said: “The Star Sydney is a pinnacle tourism destination in Australia and a significant contributor to the visitor economy, welcoming over 11 million visitors each year.

“The national and international markets being targeted include generations of peole who are increasingly affluent, and as such, are spoilt for choice.”

He added that “the enhanced rooms, suites, and business facilities will ensure our competitiveness and attract visitors to the city of Sydney.”

Phuket’s 1H arrival gains not enough to lift occupancy, spend

0

AN INCREASE in the number of visitors to Phuket in 1H2015 has not boosted occupancy or spend, according to C9 Hotelworks’ latest Phuket Mid-Year Hotel Market Update.

Aided by a revitalised Phuket International Airport, passenger arrivals grew 11 per cent from 2.8 million in 1H2014 to 3.1 million in 1H2015. However, neither room rates nor RevPAR surged as a result.

Market-wide occupancy slid to 71 per cent while average room rates fell from US$175 to US$154, resulting in a significant drop in RevPAR from US$126 to US$109, states C9 Hotelworks in the same report.

While most traffic originated from direct flights from China, recent wobbles in the Chinese economy has resulted in an inability for room rates to continue the uptrend.

Bill Barnett, managing director of C9 Hotelworks, told TTG Asia e-Daily that the more important underlying factor is the absence of longer-staying Russian tourists due to the depreciation of the rouble.

“The average length of stay for mainland Chinese is 2.2 to 2.6 days while Europeans stay considerably longer,” said Barnett. “The Russians stay 12 days for package tours. Shorter stays mean you are constantly chasing your tail to grow.”

Another problem flagged by Barnett is availability of alternative sources of accommodations in nearby Andaman Islands as well as from unofficial sources.

“There is a large issue with unregistered condos and villas. It is taking up considerable market share and the government needs to address this issue as it did serviced apartments in Bangkok a few years ago,” he added.

How Occupy Movement is changing the face of luxury travel

0

A RECENT study conducted by MyTravelResearch.com has shown that increasing inequality in wealth is a factor altering the nature of luxury travel.

Social and political forces such as the Occupy Movement and government austerity cuts are driving some of the wealthy to spend more privately and encouraging the rise of socially responsible luxury travel.

cCarolyn Childs, co-founder of MyTravelResearch.com, cited at the Luxperience Thought Leaders seminar in Sydney yesterday that the increase in purchases of mega yachts and private islands is evidence that the ultra-rich are trending towards private consumption habits, away from the prying eyes of the public.

Technological change and its impact on workplace communications has also triggered a counter demand among the rich to de-tech completely while on holiday, she added.

The emergence of the nouveau riche, not least in China, India as well as G7 economies, has seen luxury consumers around the world splinter into personality types such as “philanthropist”, “dynast”, “lotus eater”, “hedonist”, “pioneer”, “jet setter”, “enrichment seeker” and “replenisher”, according to Childs.

The luxury travel sector has also seen the rise of aspirational consumers who are willing to splurge depending on three factors: the occasion (honeymoon or anniversary), the experience (a trip to Antarctica), and the consumer’s ability to trade up or down (sacrificing a stay in a five-star hotel and instead taking a helicopter ride to a spectacular dinner).

“We now see the rise of responsible resorts such as El Nido in the Philippines where high-end travellers are both pampered and give back to the community,” she said. “Luxury travel is now increasingly defined by a rising commitment to people, planet and self-improvement as much as indulgence pampering and conspicuous consumption.”

Childs also revealed that luxury travellers rely on elite travel advisors. Referring to them as “magicians”, Child said: “These Gandalfs and Merlins are completely service-minded, very creative control freaks who try to anticipate the psychological and physical needs of their clients. They have to deliver magic. They dread saying ‘no’ to a customer who is only used to hearing ‘yes’.”

In partnership with Luxperience, MyTravelResearch.com will publish the in-depth study in December 2015.

Bhaya Classic cruises along Halong Bay with renewed fleet

0

bhaya-classic-cruises-overviewCredit: Bhaya Classic

LUXURY cruise operator Bhaya Classic has unveiled a refurbished fleet after five months of upgrading works since May 2015.

All four Bhaya Classic boats, which boast traditional Vietnamese designs, have undergone a major makeover with the interior design of all cabins completely changed, featuring new wooden floors, panels, beddings and room decoration.

In May 2015, Bhaya Classic introduced a new Premium Balcony Cabin option in three new boats (V, VI and VII) to offer passengers a more comfortable and private cruising experience in Halong Bay.

Launched in 2007, Bhaya Classic now boasts a fleet of seven ships with 93 cabins in total.

Guam links up with Asian nations to draw greater footfall

0

IMPROVEMENTS in air connectivity and ease of entry for Chinese tourists heading to Guam are supporting the destination’s desire to capture more arrivals from its core markets, in conjunction with the Visit Guam 2016 campaign.

T’Way Air, a LCC based in Seoul, South Korea, will commence new daily services between Incheon and Guam from September 24, and from Daegu to Guam via Osaka from October 1.

From October 25, China Airlines will add two extra flights a week between Taipei and Guam, resulting in four weekly services. These new air links will join Air Busan’s four-times weekly Busan-Guam flights, launched on July 23.

Japan, South Korea and Taiwan are among the top five source markets for Guam, and the nation’s tourism authorities are targeting 801,000, 400,000 and 49,000 footfalls from these markets respectively for next year.

Guam has also identified China as an important market because of its significant growth potential and the approval of a 10-year visa extension in November 2014 which has made it easier for Chinese travellers to come on shore. Guam has set a target of 30,000 Chinese visitors in 2016.

Jon Nathan Denight, general manager at Guam Visitors Bureau, told TTG Asia e-Daily that working with its airline partner, United Airlines, had resulted in direct flights to Guam from Shanghai.

Through Visit Guam 2016 and an ongoing local campaign, Only on Guam, which complements all the events built around the global promotion blitz, Guam Visitors Bureau aims to tell the world that Guam offers more than just marine activities and shopping.

Key events next year include the PATA Annual Summit 2016, held for the first time there from May 18-21, and the 12th Festival of the Pacific Arts from May 22 to June 4. The latter is a travelling festival that occurs every four years in the Pacific.

Denight remarked: “As the chairman of the 12th Festival of Pacific Arts, together with my co-chair First Lady Christine Calvo, it is an honor that Guam was selected to host this prestigious cultural event in 2016.

“In addition to the 27 island nations coming to Guam, we have also invited Taiwan as a guest country. We are looking forward to (holding) the biggest cultural event in our island’s history.”

Meanwhile, Denight pointed out that Guam has many new tourism products to offer. They include the Dusit Thani Guam Resort, a five-star property on Tumon Bay; TaoTao Tasi Beach Dinner Show at Gun Beach Tumon, which features an all-star cast of performers and an all-you-can-eat Chamorro food and BBQ buffet; curated food tours by Guam Food Tours; and Ride the Ducks Guam, an amphibious ride which starts and ends in Tumon.

History buffs can also look forward to the Guam Museum, scheduled to open in 2016 in the heart of Hagatña, which retells the storied history of the destination.

Read more in TTG-PATA Travel Mart 2015 Show Daily

PATA goes on the prowl for new blood

0

THE PATA Human Capital Development Committee is on the hunt for fresh new members who are actively in touch with the industry to allow for more productive outcomes.

According to Chris Bottrill, committee chairman, a call for membership nominations was made this week, and up to eight new members will be accepted.

Speaking to TTG Asia e-Daily at the sidelines of the Human Capital Development Committee meeting during PATA Travel Mart, Bottrill who is also dean of the faculty of global and community studies at Capilano University in Canada, said: “Ideally, we are targeting more industry members who have a strong (industry) knowledge and network to make initiatives and investments in tourism.

“We are changing from being just an education committee to a human capital development committee with a specific purpose of understanding what the human resource trends are, and combining it with the expertise of the government,” he added.

With about two-thirds of the current team of 12 from the education industry, Bottrill said: “We have excellent education partners, so now we are looking to build and broaden our scope in the committee, and involve industry and governance partners as well as NGOs that can simply make our outcomes more productive.”

Bottrill explained that the purpose of this committee is to provide guidance to PATA on human capital development strategy so as to enhance quality and performance of tourism-related human resources in Asia-Pacific.

The call for nominations will remain open until the end of this month, and the term of appointment for a committee member is two years.

Read more in TTG-PATA Travel Mart 2015 Show Daily

Fresh grounds sought for PATA’s annual events

0

PATA is opening up opportunities for destinations beyond the Asia-Pacific region to play host to its annual events.

Explaining the decision, CEO Mario Hardy, who took over the reins of the association on November 1 last year, said: “The whole purpose of us having a travel event is to promote the destination.

“We were questioned when we chose Bengaluru (for PATA Travel Mart 2015). (The city) may be known as the Silicon Valley of India but there are tourist attractions here waiting to be discovered. Having the mart here is our way of supporting the destination – to promote it to (buyers) who will in turn sell it to their customers.”

Hardy pointed out that many travel tradeshows are held in established destinations like Thailand, Indonesia, Singapore and Hong Kong, and these places “do not need our support”.

“However, there are secondary and tertiary destinations that do require support,” he remarked.

Pushing more destinations beyond this region to host PATA industry events is an effort aligned with the association’s goal to disperse tourist footfalls, not only to popular destinations in a country but also to emerging ones, as long as they have the capability to handle different events.

Hardy said: “We cannot keep going back to the same places. It is a challenge for a non-profit organisation like us (and) we need to provide support to our members while making sure that our events are commercially viable.”

Thok Sokhom, director of international cooperation and ASEAN at the Cambodia Ministry of Tourism, welcomed the initiative: “Having a travel event in a new destination will provide an opportunity for us to introduce it (and) exchange experiences with the host country.”

Oliver Martin, principal of Twenty31 Consulting Canada, said: “This is the only way to get new and diversified members. If PATA keeps (its events within) existing members, the only destinations that will play host are India and China.”

When asked if the new direction meant PATA would no longer be a Pacific Asia association, Martin replied: “PATA is not just about travel within Asia, it is (also about) Asian outbound travel. It is a global organisation.”

“If PATA wants to be relevant and have leadership and expertise on Asian travellers, it makes sense for it to have members beyond Asia-Pacific. (In fact), Australia and Canada are long time PATA members. If you want a perfect definition, they are not really in the region.”

Read more in TTG-PATA Travel Mart 2015 Show Daily

New GM heads Best Western Patong Beach

0

BEST Western International has appointed Jay Penno as general manager of Best Western Patong Beach.

The Australian national brings a wealth of experience to his new role, having worked in the hospitality industry for more than 20 years.

Most recently, he was the regional general manager for Coral Sea Hotels in Lae, Papua New Guinea, where he spent four years managing two hotels, several F&B outlets and a large off-site catering operation.

Prior to that, he was the executive assistant manager and F&B manager at the Daydream Island Resort & Spa from 2009-2011.

The South Beach gives sneak peek of hotel

0

rooms_picture_1
Credit: The South Beach

SET to begin business proper later this year, The South Beach hotel opened their doors yesterday as part of a preview for guests.

During this preview phase, the 654-key hotel is offering a Stay 3 Pay 2 promotion. The hotel features Philippe Starck-designed rooms and suites, and includes amenities such as two sky gardens, two infinity swimming pools and a gym.

F&B options include ADHD (All Day Hotel Dining), which offers all-day dining menus; Laugh, a bar designed with colourful prints and an assortment of mix-and-match seating options; and Court Martial Bar, which will offer specially crafted concept drinks and cocktails.

The hotel is part of the South Beach mixed-use development which incorporates heritage sites – three army blocks and the well-known Non-Commissioned Officers (NCO) Club – along with two new tower blocks.

The 34-storey office tower, which opened in early 2015, is home to tenants such as Facebook and Expedia. The second tower houses the hotel and the 190-apartment South Beach Residences, which are expected to be ready by 2Q2016.

South Beach Club, an exclusive membership club, is located within the former NCO Club building. It is targeted to launch in 4Q2015.

The Court Martial Bar, set in one of the heritage buildings, draws on its original court house history to serve concept drinks and cocktails.

The other 1,200m2 army block – South Beach Quarter – will house four new F&B concepts by lifestyle group Massive Collection. These include Vanity, a cocktail bar; Vatos Urban Tacos, a Korean-Mexican restaurant; The Armoury, a gastropub with a wide range of craft beers, boutique wines and all-day dining; as well as a nightclub. These establishments are expected to open in stages this month.

The South Beach’s grand ballroom, housed in the third army block, is set to be completed in a month’s time, and will cater to events such as corporate functions and weddings.