TTG Asia
Asia/Singapore Monday, 13th April 2026
Page 1889

Slow ASEAN integration but prospects high

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ASEAN remains a region of huge opportunities despite a slow pace of economic integration and headwinds such as a China slowdown, high household debt levels in Malaysia and Thailand, and geopolitical tensions.

Kicking off HICAP Update in Singapore last Wednesday with an overview of the region, Fraser Thompson, director of AlphaBeta based in Singapore and Sydney, said major new trade deals such as the ASEAN Economic Integration, the Regional Comprehensive Economic Partnership and the Trans-Pacific Partnership would reshape the region, even if progress is mixed to-date.

Thompson pointed out a few positives for the industry, including travel and tourism now being the second most liberalised sector for FDI in ASEAN after logistics, albeit there remain constraints in some countries such as Thailand. Visa requirements for short-term travel in most member states by ASEAN citizens have also been removed, while open-sky policies have encouraged the birth of new airlines in routes previously dominated by national carriers.

On the other hand, progress on a single ASEAN visa is limited, and ASEAN countries still impose visa requirements for short business trips. As well, there remain restrictions on domestic airline competition, with domestic routes only open to national carriers.

Progress on tourism-related labour mobility in ASEAN has also been limited despite mutual recognition agreements for tourism professionals in the region.

In the face of this “hodge podge” bag of results, he urged the audience to disband skepticism, pointing out that tourism is booming in ASEAN, in particular by ASEAN visitors themselves.

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Fraser Thompson, director of AlphaBeta

And the biggest driver of growth for the longterm is urbanisation, which will grow the intra-ASEAN pie, currently constituting half of travel in ASEAN. More than 90 million people are expected to move from agriculture to urban jobs by 2030 and the “middleweights” – cities with 750,000 to five million people – will be where they go to. These cities are where investors should be looking at for the longterm, he said.

Supporting urbanisation, infrastructure investment is on the uptick, albeit at levels below the global financial crisis. A real momentum to build infrastructure, such as in Indonesia, and a “political race” to support infrastructure investment projects in ASEAN – as seen in the Asian Infrastructure Investment Bank, Silk Road Fund, Japan’s fund to support quality and innovative infrastructure, etc. – will mobilise huge amounts of funds for projects, Thompson said.

On headwinds such as a slowdown in China, he said the impact would vary. The likes of Malaysia would significantly be affected by China as it’s directly linked to the supply chain in China, unlike countries such as Indonesia or the Philippines, which have bigger domestic-driven economies, he said.

Household debts in Malaysia and Thailand, which stand out as among the highest in the world, may start to crimp consumer demand in the near term and thus the industry is not likely to see the growth rates as in the last four to five years coming out of those countries.

Investors also must have their geopolitical radar on ASEAN be more “finely attuned” as there are a number of important issues such as the South China Sea dispute, the haze problem, elections in Myanmar and Thailand and the 1MDB scandal in Malaysia, among others, said Thompson.

Jesper Palmqvist, area director Asia-Pacific, STR Global, delivering a hotel performance & outlook, also stressed that while there are negatives in the region, the market is growing with new travellers across Asia-Pacific and infrastructure spending by government and private sector to support the growth.

On Thailand and Singapore, which are on the radar due to their recent performances, the verdict from HICAP Update sessions is as follows:

  • Thailand: Stop discussing its recovery. It has recovered and is really growing. It leads the region with arrivals growth. But although occupancy is high, rates are low.
  • Singapore: Performance is likely to be flat or better than flat this year. Spending is down due to fewer corporate and MICE business but on the bright side, the country always has something new to offer and some hotels are delaying their opening. The South Beach for instance is said to have opened only 250 rooms or so, out of 651. Upscale and luxury segment is faring better than other segments.

Malaysian agents find ENTRI ineffective for groups

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THE Malaysian government’s introduction of ENTRI (electronic travel registration and information) earlier this month to boost Chinese tourist arrivals to Malaysia has been found ineffective in attracting business events from China.

ENTRI allows visitors from China visa-free entry for stays of not more than 15 days. However, the process has proven cumbersome, and is the latest sore point for Malaysian agents after a string of failed initiatives by the government to ease visa restrictions.

Asian Overland Services Tours & Travel assistant manager, business development, Roger Yin, said that the ease of obtaining visa is an important consideration for MICE organisers when choosing a destination.

But ENTRI is not user-friendly for outbound travel agents in China who are attempting to bring groups to Malaysia, according to Mint Leong, secretary general of the Malaysian Inbound Tourism Association (MITA).

She elaborated: “Agents can only key in the details of up to five applications per unique ID. Imagine the manpower and time needed if there is a group of 600 delegates.”

Leong added that MITA had already written to the Malaysian government on March 14 to have the system rectified, as well as to lengthen ENTRI beyond its December 31 end date, as business events from China usually take six months or more to materialise.

John Chan, business development director, Kris International Traveltours, said: “It is cumbersome as it does not allow smooth processing for big groups. The shortcomings have to be resolved quickly in order not to stifle the enthusiasm of incentive houses and meeting planners who have placed Malaysia as one of the key destinations this year.

“If this is left unresolved, Malaysia will lose its attractiveness as a destination to competing neighbours,” added Chan.

Photo of the Day: Singapore Changi wins best airport award

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Lee Seow Hiang (left), CEO of Changi Airport Group, receiving the World’s Best Airport award from Edward Plaisted (right), CEO of Skytrax. Singapore Changi Airport has been voted the World’s Best Airport by air travellers for the fourth year in a row at the 2016 World Airport Awards, held at the Passenger Terminal EXPO in Cologne, Germany. This is the 7th time that Changi Airport has picked up this top title at the World Airport Awards.

Lufthansa appoints APAC VP

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GERMANY’s flag carrier Lufthansa has appointed Dieter Vranckx as vice president sales Asia-Pacific with immediate effect.

In his new role, Vranckx will be responsible for managing and directing sales efforts for all markets in the Asia-Pacific region while being based in Singapore.

Prior to this, he had held a variety of positions in passenger sales and cargo within the Lufthansa Group, including vice president, head of sales & marketing Switzerland, Germany and Austria for Swiss International Air Lines in Zurich.

So, will it be Marwood or Anwood?

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HOTEL investors and brokers are split down the middle as to who, between Marriott International and Anbang Insurance Group, will fit the glass shoe and save damsel-in-distress Starwood Hotels & Resorts before the stroke of midnight Eastern time on March 17 (13.00 Singapore time, March 18).

That question, along with the whole issue of hotel consolidation, was the hot topic at HICAP Update which ended yesterday.

Hotel owning companies such as Hong Kong-based SHKP Hotels whose portfolio includes Marriott brand Ritz-Carlton (in Hong Kong and Shanghai), and Starwood’s W Hong Kong and St Regis Beijing, are watching the development closely.

Asked what he thinks will happen, SHKP Hotels CEO, Ricco deBlank, said: “It will result in three options. Either Marriott will come back with a bigger offer, which means it will have to pay a little over US$13 billion; two, Marriott walks away, with US$400 million in break-up fees from Starwood, and Starwood goes with Anbang; or three, they will possibly split, with Anbang taking the real estate assets, which they are more interested in, and leave the operation to Marriott.

“That’s not a bad option as Marriott is an asset-light company and therefore keeps the management of all those hotels, having 5,500 hotels, still going from 19 to 30 brands, but not having to put money into buying assets they don’t want.”

Asked what he’d prefer, deBlank said from an owner’s standpoint, it would be Marriott, if only because of familiarity. “If it’s Anbang, we would have to understand what its longterm strategy is, see if it is easy to work with, see if it understands the hotel business – lots of questions we would not have with Marriott,” he said.

Another owner, Bill Heinecke, chairman and CEO of The Minor Group, picked Anbang. Contacted by email for his views, Heinecke said: “This is an interesting new dilemma and the final result will see Starwood forging one of two very different paths.

“I feel that the union of Marriott and Starwood will lead to the homogenisation of two great brands and I don’t think this benefits anyone. The brands’ and guest experience will be streamlined, a restructuring will occur and jobs will be lost, common operating platforms and standards will be used, all resulting in a diminished offering to guests and owners alike,” said Heinecke.

He added: “Of course this could be beneficial for companies such as Minor Hotel Group as we continue to showcase a diversified guest experience across all our brands. In addition, I think it will ensure a larger pool of talented individuals who are looking to work for a dynamic and energetic company…such as Minor Hotels.

“If Starwood is acquired by Anbang, I feel that the hotel company will continue to operate with a high level of autonomy through the appointment of a seasoned hotel professional overseeing Starwood whilst representing the owning companies interests. On many occasions we have seen Chinese companies acquiring international brands and overall it has not been ‘business as usual’ but more dynamic leadership.”

Minor has in its portfolio The St Regis Bangkok, JW Marriott Phuket Resort & Spa and Marriott Pattaya Resort & Spa.

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Hecker: “Which consumer is asking for a bigger hotel company?”

Robert Hecker, managing director-Pacific Asia at Horwath HTL, preferred an Anwood deal. “I guess I’d like to see Anbang because then at least Starwood will still be separate from another hotel company and its brands would be separate. There will still be some dynamism in the market, one more competition out there. Which consumer is asking for a bigger hotel company?”

When news of Marwood first broke, Hecker told TTG Asia e-Daily then: “I was figuring one of the Chinese contenders would make the best offer. The industry didn’t really need a new ‘largest’ hotel company like this, whereas Starwood seemed a perfect way for a new owner to enter the global hotel market.”

Sympathies also went to employees of both hotel chains, particularly Starwood, for having to go through so much uncertainties. A partner at Withersworldwide, Robert Williams, said: “I’ve friends at both as they are both clients. Was just swopping text with one of them and he said it’s just ‘nutty’. With these M&As, literally on day two, people look at the organisation charts and say, that’s me, I don’t have a job. After all the driver for Marwood is massive reduction in overheads.

“If you ask a Starwood employee who he prefers, he might say I prefer Anbang, as there is still a need for me. If you ask Starwood owners, they might say we’re not sure about Marwood, the brand overlaps are massive, and especially in cities with neighbouring properties, owners are likely to prefer an Anbang outcome, but then worry about Chinese integration in what is a big US group.”

Eric Levy, managing director, Tourism Solutions International, said: “I don’t really care, but emotionally, if Anbang buys Starwood, then Starwood lives, the famous SPG (loyalty programme) lives and the integrity of the brands continues.

“Certainly for my friends in top positions in Starwood, their future will be less uncertain.”

Healthcare-hospitality complex Connexion opens it doors

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LEADING the way in the region’s medical tourism scene, Farrer Park Hospital, part of Singapore’s first fully-integrated healthcare-hospitality Connexion complex, made its grand opening yesterday.

Singapore’s minister for health, Gan Kim Yong, officiated the opening ceremony at the complex, sited directly above Farrer Park MRT Station.

Besides the hospital, the US$580 million complex comprises Farrer Park Medical Centre (which houses specialist clinics), Owen Link (a retail and dining strip), and One Farrer Hotel and Spa (a 250-key five-star hotel).

The entire complex boasts plentiful artworks and green spaces, with a total of 700 original art pieces and 15 gardens spaced throughout. One of the gardens, The Farm @ Farrer, grows fruits, vegetables and herbs for use by the hotel kitchens, which also prepares meals for Farrer Park Hospital patients.

Facilities at the hotel include several F&B options, a signature Asian Wellness Spa, swimming pool, and a 700-seater One Farrer Conference Centre.

Free one-hour guided tours of the complex are also given daily from 15.00 at the hotel lobby.

China surpasses India as Sri Lanka’s top source market

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CHINA overtook India as the leading source market for visitors to Sri Lanka last month, with arrivals up 48.5 per cent to 58,269 in February against India’s 29.1 per cent growth to 55,454.

Among the factors contributing to China’s performance is the number of Chinese companies that have recently embarked on billion-dollar infrastructure projects in Sri Lanka.

Reacting to the surge, Renuka Koswatta, general manager of Best Western, Colombo, said the hotel group has plans to cater to Chinese visitors with special menus in Mandarin or Cantonese. Many resorts are also preparing to hire Chinese speakers and introduce specialty Chinese restaurants.

Veteran hotelier Malin Hapugoda, now executive consultant for RIU Resorts in Sri Lanka and the Maldives, explained that while China is currently the “biggest travelling nation” in general, there is also a tendency for these visitors to be attracted to more China-friendly nations, such as Sri Lanka.

China is expected to maintain the lead as the top source market for visitors to Sri Lanka this year.

Hong Kong, Taiwan jointly promote to US travellers

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(L-R) Director of HKTB U.S. Mr. Bill Flora, Executive Director of HKTB Mr. Anthony Lau, Chairman of HKTB Dr. Peter Lam, Deputy Director-General of TTB Dr. Wayne Liu, Director of TTB New York Mr. Thomas Chang, and Director of TTB Los Angeles Mr. Brad Shih share a toast to solidify the multi-destination partnership between the Hog Kong Tourism Board (HKTB) and Taiwan Tourism Bureau (TTB) on Thursday, March 10, 2016, in New York. (Photo/Yifu Chien). (PRNewsFoto/Hong Kong Tourism Board)

(L-R) Director of HKTB U.S. Mr. Bill Flora, Executive Director of HKTB Mr. Anthony Lau, Chairman of HKTB Dr. Peter Lam, Deputy Director-General of TTB Dr. Wayne Liu, Director of TTB New York Mr. Thomas Chang, and Director of TTB Los Angeles Mr. Brad Shih share a toast to solidify the multi-destination partnership between the Hog Kong Tourism Board (HKTB) and Taiwan Tourism Bureau (TTB) on Thursday, March 10, 2016, in New York. (Photo/Yifu Chien). (PRNewsFoto/Hong Kong Tourism Board)

(From left) Director of HKTB US, Bill Flora; executive director of HKTB, Anthony Lau; chairman of HKTB, Peter Lam; deputy director-general of TTB, Wayne Liu; director of TTB New York, Thomas Chang; and director of TTB Los Angeles, Brad Shih 

HONG Kong and Taiwan tourism are partnering for the first time to jointly promote themselves as twin destinations to the North American leisure market.

The Hong Kong Tourism Board (HKTB) and Taiwan Tourism Bureau (TTB) collaboration comes on the back of an expected 6.5 per cent increase in flight connections between the US and the two countries, as well as a prospective 4.5 per cent growth in arrivals.

“According to our survey, 92 per cent of visitors from the US arriving in Hong Kong would like to visit other destinations on the same trip,” said Anthony Lau, executive director, HKTB, adding that the trend of multi-destination travel in Asia has been gaining importance in recent years as tourists try to get the most out of each trip.

Wayne Liu, deputy director, TTB, is equally sanguine. “Data shows that in recent years US arrivals has been increasing steadily, and the growth was the fastest among all longhaul markets in the last year,” he said.

“This suggests that travelling to Taiwan has already sparked interest among American tourists.”

Currently, travel between Hong Kong and Taiwan takes about 80 minutes by air, and the two nations are connected by over 60 flights daily.

Airport capacity limiting Asia arrivals growth

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THE expected surge in travellers to the Asia-Pacific over the next 20 years may fail to materialise unless governments quickly address the issue of overcapacity at airports, warned aviation experts during Routes Asia 2016, which took place in Manila last week.

Currently, a majority of airports in Asia are operating at maximum or above capacity as an estimated 100 million travellers arrive in the Asia-Pacific every year.

IATA reported that strong demand for air travel continued in January this year with a 7.1 per cent increase in global passenger traffic from January 2015, due to the drop in oil prices.

In Asia-Pacific, carriers posted a 10.3 per cent increase in passenger traffic in January compared to the same period last year, pushing up their load factor by 2 percentage points to 79.2 per cent, due to more direct airport connections within Asia, mainly by LCCs.

“Unfortunately, airport development is an afterthought. We should have started building airports five years ago,” said Vinoop Goel, APAC regional director of airport, passenger, cargo and security department, IATA.

Goel said IATA is now focusing on showing the value of aviation in terms of jobs creation, productivity, GDP, and other economic measures so as to urge policy makers to begin building and expanding airports.

“Just imagine the economic impact that the Philippine economy would have gained from an airport that can handle all potential travellers. The longer the delay, the bigger the loss to the country,” he added.

Andrew Cowen, CEO, HK Express, said the share of air travel in Asia has kept on increasing due to higher than average growth numbers. Infrastructure then becomes critical in coordinating that growth, he explained.

As of now, the Philippine government has yet to decide when and where to build a new international gateway despite the longstanding overcapacity at Manila’s Ninoy Aquino International Airport.

[PERSPECTIVES] Bleisure – a win-win for corporates and business travel

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BLEISURE has truly taken off in Asia. An October 2015 survey of 2,500 Asian business travelers by the Singapore Tourism Board showed that more than half consider travel to be a perk of their jobs, and almost the same number – some 48 per cent – want to build weekends or extra nights into their work-travel itineraries purely for leisure purposes.

For some it’s even more than that. Business travel is a lifestyle choice; a way of seeing the world without incurring substantial personal expense. These business travelers routinely take advantage of company-paid flights to explore a new city, tap into local culture, or simply to relax and unwind before or after business commitments. HRS data show the impact of this trend. Average stays are increasing in length, especially in key global cities such as Tokyo, London, and New York.

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This is good news for the business travel industry, and also for companies – since having happier and more rested employees should lead to better business performance. However this trend also challenges all stakeholders to become ever more traveller-centric and really respond to the emerging needs and priorities of executives on the road.

When mixing business and leisure, travellers want to stay in the best locations, for the right price, with flexibility and convenience as standard. To meet these needs, HRS offers negotiated rates on more than 40,000 properties, a cancellation policy that allows travellers to change their plans up to the night before arrival, and a simple-to-use mobile app that works on all platforms. We expect that in 2016, mobile will account for a third of all HRS bookings.

In addition to having happier and more engaged employees, encouraging bleisure travel can lead to cost savings for companies. Travel managers are in a better position to negotiate with hotels if they can demonstrate a higher take-up of their corporate nightly rate. This, however, depends on having the relevant data, and makes it even more important that bookings go through the authorised channels.

The trend towards longer average stays is also advantageous for hotel groups, which are continuing to sharpen their focus on attracting the business-leisure traveler. This includes tailoring loyalty schemes, providing spa, dinner, or events packages, or simply creating an environment that encourages hotel guests to relax and socialise. Ensuring that business travelers enjoy their stay and become rapidly connected to the best of what the city has to offer is key to hotels’ ongoing competitiveness.

In today’s digital age, there is increasingly little separation between our personal and working lives. We’re looking to seamlessly blend social interaction and personal interests with a demanding 24/7 business environment. Against this backdrop, it seems that bleisure as a lifestyle choice can only continue to become more prevalent.

This is a positive development for corporates and the business travel industry, but also one that requires us to deeply understand and respond to emerging traveller priorities. If we don’t provide the right tools, options, and price points, our savvy customers can easily find their needs met elsewhere.

Todd Arthur is the managing director, Asia-Pacific of Hotel Reservation Service (HRS). HRS is a global hotel solutions provider and serves more than 40,000 corporate customers worldwide through its inventory of more than 300,000 hotels in 190 countries.

Todd Arthur’s core responsibilities include setting the business direction, driving organic growth with new and existing customers across Asia-Pacific markets, establishing strategic partnerships and talent development.

Article by Todd Author