TTG Asia
Asia/Singapore Friday, 24th April 2026
Page 1878

The Ritz-Carlton, Kuala Lumpur

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Deluxe Room

Location
The hotel is very conveniently located within a short walk to Bukit Bintang road, famous for its shopping and nightlife. It connects by a link bridge on level one to the adjoining luxury shopping mall, Starhill Gallery, and above it, the JW Marriott Kuala Lumpur Hotel, providing easy access even on a rainy day.

Another luxury shopping mall, The Pavilion Kuala Lumpur, is just across the road.

Deluxe Room

Room
I stayed in a one-bedroom suite, which has a large living room with built-in toilet, a dining table set and a lounge area for watching television. I must stress that the flat panel television, with a humongous 60-inch HD screen, provided an experience akin to a cinema.

The dining and TV area is separated from the bedroom by a wall and a door, which keeps light and sound out when someone’s trying to sleep while others may use the living room space freely.

What I loved most was the butler service provided for all guests, regardless of which room category they paid for.

My butler, Malcolm Sing, was very professional and courteous. He helped me with ironing, setting my mobile to access the complimentary hotel wifi and took me on a short tour of the hotel so I could get my bearings. He also helped arrange a two-hour itinerary which involved shopping and dining in the city.

Facilities
I loved the Spa Village and highly recommend it. I had a one-hour foot steaming session which is in a whole different league from the foot reflexology sessions in shopping malls.

The session involved rubbing oils from the soles of my feet up to my knees before soaking them in a huge, wooden tub and giving them a steam treatment for 15 minutes. Meanwhile, the therapist gave me a head, shoulder and back massage. The foot steaming was followed by a foot massage ending with the therapist hitting a tool that resembled a hammer against my feet in a continuous pounding motion. The entire one hour session felt really good.

The Jacuzzi was another memorable experience as the water was warm and the jets were powerful, just the way I love it.

F&B
There are five F&B outlets. My two personal favourites are Cantonese restaurant Li Yen, which serves delicious pork dishes, and The Lobby Lounge for its afternoon tea. In fact, The Ritz-Carlton, Kuala Lumpur is well-known for its daily afternoon tea traditions which comes with three-tiered pastry stands decked with sandwiches, cakes and pastries and served with freshly brewed tea. My favourite choice of tea is Irish Whisky which has a pleasant aroma.

Service
This is an area The Ritz-Carlton brands truly excel in and which has made my stay a truly memorable one. The staff are warm and friendly and always seemed concerned on whether I was having a good time during my stay. Plus, the butler service was a true indulgence.

Verdict
A modern, luxurious aesthetic combined with impeccable hospitality makes any stay here a truly memorable one.

Name: The Ritz-Carlton, Kuala Lumpur
No. of rooms: 364 guest rooms & suites
Rates: From 750 ringgit (US$192)
Contact details
Tel: (60)-3-2142-8000
Email: ritzkl@ritzcarlton.com.my

Photo of the Day: IHG-ANA Japan joint venture extended

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ihg-ana(From left) Tadahiro Uematsu, vice president, business development corporate strategy, ANA Holdings; Toyoyuki Nagamine, executive vice president, ANA Holdings; Shinya Katanozaka, president and CEO, ANA Holdings; Jan Smits, CEO, AMEA, IHG; Alan Watts, COO, AMEA, IHG; and Hans Heijligers, head of Japan, IHG.

 InterContinental Hotels Group (IHG) has extended its strategic partnership with Japan’s ANA Holdings. First established in 2006, the IHG ANA Hotels Group Japan joint venture currently operates 32 hotels in Japan under the InterContinental, Crowne Plaza and Holiday Inn brands.

HRS opens first Indian outpost

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Santosh Kumar, director of corporate solutions, HRS India

CORPORATE hotel booking platform HRS has opened an office in Mumbai, its first in India, with hopes to better support the Indian business community as well as its corporate customers there.

“We believe that having a local office will facilitate more focused work and we are investing in building a strong local team,” said Santosh Kumar, director of corporate solutions for HRS in India.

The Global Business Travel Association expects the business travel market in India to enlarge at a rate of 11.5 per cent annually until 2019, and HRS is keen on better serving this growth segment by opening an office in Mumbai.

As part of its India expansion plans, HRS had also recently signed an exclusive partnership with India’s Oberoi Group, a luxury hospitality provider.

HRS has an existing inventory base of over 4,000 international chain brands and independent hotels in India, part of its global stock of 300,000 properties across 190 countries.

Vietjet to launch new services from Ho Chi Minh City

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vietjet

LCC Vietjet will commence new daily services linking Kuala Lumpur and Ho Chi Minh City from June 1. It will be using its three-year-old fleet of 180-seater A320 aircraft to ply the route.

Halal food will be served alongside non-halal offerings on the route, according to Nguyen Thi Thuy Binh, Vietjet’s vice president, to better accommodate Muslim travellers.

While it is the norm for budget carriers to use klia2, Vietjet is flying into the main terminal at Kuala Lumpur International Airport, said Nguyen, as “it offers better convenience to our customers.“

The airline has also engaged Reliance Travel as its general sales agent in Malaysia.

To celebrate the new route, Vietjet is giving away 50,000 promotional tickets at no cost during the ongoing campaign period which ends on April 18 for air tickets purchased between 1pm and 3pm daily for travel from June 1 to October 30, excluding public holidays.

Vietjet is also slated to launch on June 22 flights between Ho Chi Minh City and Tainan City every Monday, Wednesday, Thursday and Saturday.

Alitalia resumes China service with Rome-Beijing route

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ALITALIA will commence four-weekly flights between Rome and Beijing beginning July 18 as part of plans to expand its network in East Asia.

Beijing will be the third East Asian city serviced by the Italian national carrier, after Tokyo and Seoul.

“The new route to Beijing represents a crucial investment for Alitalia as we continue to expand our network through increased longhaul flying to strategic markets,” said Cramer Ball, CEO, Alitalia.

The airline will ply the route using an Airbus A330 with 250 seats spread across three cabin classes: Business, Premium Economy and Economy.

It will depart from Rome Fiumicino Airport every Monday, Wednesday, Friday and Saturday at 14.20, arriving in Beijing at 6.20 local time the next day. Departure from Beijing takes place every Tuesday, Thursday, Saturday and Sunday at 9.15 local time, arriving in Rome at 14.25.

Alitalia currently also serves China with Etihad Airways codeshare flights, via Abu Dhabi, to Beijing, Shanghai and Chengdu.

Currently, only Air China flies direct between China’s and Italy’s capital cities.

Airline fee hike in Malaysia delayed

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MALAYSIA’s Transport Ministry will not be revising airline fees and charges on April 15 as announced earlier, and will instead be engaging with airlines to discuss further actions.

At a press conference yesterday, transport minister Liow Tiong Lai said: “The ministry has decided that implementation will be staggered to create a win-win situation for all stakeholders.”

Liow added that he would issue a statement with specific time frames once a consensus has been reached.

He also revealed that airlines had requested that the new fees and charges be spread out so that they can plan their budget and so it will not impact airfares.

Airlines had been given less than a week’s notice over the proposed rise in fees and charges.

Expedia shifts focus to better serve China outbound

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Dara Khosrowshahi, CEO of Expedia

EXPEDIA is switching gears to better serve the Chinese outbound market following the sale of its majority stake in OTA eLong to Ctrip last year, which massively downsized Expedia’s presence in China.

Ctrip and Expedia will still be offering certain travel products on each other’s platforms as part of the US$671 million transaction.

Speaking at a global tour for the media at the Expedia headquarters today, Dara Khosrowshahi, CEO of Expedia, said: “We found that we added more value to the outbound Chinese traveller versus (serving) the local Chinese traveller as they can be better served by the local companies.”

When asked if the eLong sale was a huge relief given how it was weighing down on Expedia’s profits, Khosrowshahi said: “Frankly, it was mixed feelings for us selling it off. Financially, it was a terrific transaction, but we (still) very much believe in the Chinese travel market.”

Khosrowshahi pointed out that their partnership with Ctrip to sell Chinese travellers outbound packages is an indication that Expedia is not giving up on the China market.

Mark Okerstrom, CFO, Expedia, explained: “We are promoting Ctrip products on Expedia’s website and vice versa over a long period of time and that is the general nature of the deal.”

He elaborated on the decision, saying: “China is a huge market and the ability for local players to compete is absolutely extraordinary. It is hard to compete with (local players) especially as they are only focused on one thing, which is to build the best product for the Chinese consumer.”

Nonetheless, Khosrowshahi said Expedia will continue to expand in Asia-Pacific organically rather than through acquisitions.

Last November, the company launched an Expedia-branded website in China, which followed shortly from the launch of other Expedia-branded websites in South Korea and Taiwan.

KLCC to share hospitality, MICE expertise with external parties

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THE Kuala Lumpur Convention Centre has been sanctioned to provide training to external participants after receiving the Certified Training Provider accreditation from the Malaysian Ministry of Human Resources’ Human Resource Development Fund.

Rohizat Baharum, the centre’s director of human resource, said: “This certification fits perfectly with our vision of being a knowledge centre and training provider for local industry players and stakeholders. (This will) help raise the level of service delivery and grow Malaysia’s business events footprint globally.”

Training programmes that will be conducted include the Food Handlers training course endorsed by the Ministry of Health Malaysia, as well as programmes related to conventions and exhibitions.

He added: “We look forward to sharing our experience and know-how garnered from over a decade of operations with partners and stakeholders, (in order) to boost Malaysia’s competitiveness against regional and international competition.”

Commencement dates for these programmes are still being discussed at press time.

Club Med guns for bigger share of MICE market

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FOLLOWING its acquisition by Fosun International in March 2015, all-inclusive holiday resort Club Med has created a new MICE-dedicated post, stepping up initiatives to offer meeting packages and incentivising agents to bring in more corporate event bookings.

According to general manager for Hong Kong/Macau, Sebastien Portes, the group is now better-placed to grow its market share even though it has up to now been a minor player, with only three per cent of Hong Kong business generated by MICE in 2015.

He said: “(Our performance thus far) in the MICE market (is due to) various factors like the absence of a dedicated MICE team and lack of investment in trade marketing.

However, with a new post set up six months ago to lead the MICE segment, he is positive that sales will grow 10 times in the next three years.

Besides rolling out a dedicated website for the Hong Kong market in mid-2016, it also introduced higher commissions for agents who bring in MICE bookings. From April 1, every agent bringing a group of more than 40 pax will be guaranteed an additional three per cent in commission.

Julien Hauss, business development manager for MICE, said: “We are the only player with an all-inclusive offer and now we have one location near Hong Kong – the 300-room Dong’ao Island Hotel, Zhuhai – that offers full MICE facilities.”

He added: “I am targeting big companies in finance, insurance, health and new technology as they do events every year despite (the) current economy.”

Club Med resorts provide the use of function spaces and additional equipment such as overhead projectors and screens. For groups of up to 500 pax, full venue hire is possible.

Meanwhile, Club Med will further expand its reach in China with the Joyview by Club Med brand next year. Two properties under this banner will emerge in Shanghai. According to Portes, the brand is dedicated to the China market, with properties built outside first-tier cities, located two to three hours away by car.

“Additionally, our second Club Med ski resort in China (will) open in Jilin this November. It will offer full MICE facilities and ski activities for (corporate) groups,” he added.

Dubai welcomes more international association offices, events

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TWENTY-THREE international associations have established offices in Dubai since 2013, as a direct result of the support offered by the Dubai Association Centre (DAC), and are raising the number of meetings held in the emirate.

More than offering international associations keen on expanding across the Middle East, North Africa and South Asia a serviced office from which to conduct business, the DAC provides licensing and registration services, association management services through its partner MCI, and event planning services for meetings and conferences held in Dubai.

Layla Derraz, promotion and events representative from the DAC, shared that a further 50 applications are being processed now.

“The DAC has drawn great interest from international associations, and those that have already established an office at the DAC include UITP (an international association for public transport authorities, operators, policy makers and other key stakeholders in the public transport field), GSMA (an international association for mobile operators and those in related industries) and MENAFA (Middle East & North Africa Franchise Association),” said Derraz.

When asked if the DAC has enough office space to house more international associations, Derraz said an expansion project is underway to add to the DAC’s current capacity in the Sheikh Rashid Tower, part of the Dubai World Trade Centre.

Steen Jakobsen, director, Dubai Business Events, said: “There is a huge amount of development around the complex where DAC is, and multiple sites are in the pipeline. A second office will open next to the Dubai World Trade Centre and it will support new international associations that are entering the region.”

Jakobsen added that the DAC has contributed to Dubai Business Events’ ultimate goal of achieving greater MICE business in the destination.

Although Jakobsen was unable to quantify the percentage increase in the number of association meetings since the establishment of the DAC, he shared that a “roundtable with several associations last week revealed that they are hosting more events – both regional and international congresses” since coming into Dubai.