TTG Asia
Asia/Singapore Saturday, 25th April 2026
Page 1815

M Social Singapore

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The Gen Y personality and design ethos of Millennium & Copthorne Hotels’ newest property and brand debut will resonate with millennials, finds Dannon Har

Location
The Robertson Quay area is home to a plethora of F&B and entertainment offerings and having M Social sited in the heart of all these action makes perfect sense for the two-month-old property’s key clientele – millennials.

Eateries the likes of Common Man Coffee Roasters and Chopsuey Cafe, bars such as Bar Bar Black Sheep and Wine Connection, cultural venues like Tyler Print Institute and the Singapore Repertory Theatre, and even renowned nightspot Zouk are all located a stone’s throw away. This makes M Social well suited to be a launching pad and pit stop for partygoers, bar hoppers, cultural aficionados and foodies alike.

It also doesn’t hurt too that the property is situated next to the scenic Singapore River.

Rooms
For the design conscious, M Social is a haven of inspiration. The creative brains behind the hotel, famed designer Philippe Starck applies his eclectic and playful style to the 293 rooms and suites spread across 10 floors.

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Rooms are small but not confining, thanks in part to Starck’s inclusion of full-length mirrors stretching to the top of the 5m-high ceilings. The room configurations differ as well, with some featuring an outdoor terrace or a second loft floor (which I stayed in) while others having both or none of the two.

I especially liked the plush pillows and cushy bed. The TV, meanwhile, offers limited channel options but just as well, since millennials don’t fancy the contraption anyway.

F&B
M Social’s one and only F&B option, Beast & Butterflies, is what I truly love about the hotel.

The restaurant boasts a mixed menu of local and western dishes and it is difficult to find a common thread among chef Bryce Li’s culinary creations. It is better to look at each individual dish for its own merit.

Take a look at the signature Mee Tai Mak Laksa, for instance. Li puts a twist on the popular local dish using silver needle noodles instead of white rice noodles, using crispy tau pok (fried beancurd) instead of soft ones, and clams instead of cockles. It isn’t the best laksa in town, but it is different and delicious enough for me to gulp down the entire bowl.

For a treat, do try the Lobster Porridge, which comprises half a lobster, abalone slices and scallop. But for something truly memorable, go for the Beef Ichiban, comprising two whole slices of prime US beef accompanied with an interesting side of curry cheese potato mash.

The buffet breakfast is also served at Beast & Butterflies, with standout dishes including the Teochew duck porridge, stir-fried beehoon and freshly squeezed honeydew juice with soy milk.

It should also be pointed out that there is no in-room dining available at M Social.

Facilities
M Social boasts a rooftop lap pool as well as a fully-equipped gym. Both aren’t big setups but provide just enough room and facilities to cater to guests’ sporting needs. I particularly fancied lounging at one end of the pool to look over the Singapore River.

It should be noted that the hotel isn’t suitable for large-scale meetings as it doesn’t have a ballroom or similar space. Its few flexible meeting rooms and the spacious Beast & Butterflies do, however, cater to more casual small- to medium-sized events.

Service
Customer-facing staff exude a similar vibe to the hotel – young, hip and energetic – perhaps to better resonate with the targeted clientele. They are also dressed casually in tees and jeans to further accentuate a certain approachability and friendliness. And it works.

Verdict
I would stay here again in a heartbeat. There are plans to expand M Social beyond Singapore’s shores and I can’t wait to see how new properties foster a sense of local, urban community, just as its debut has done.

No. of rooms 293
Rates from S$204 (US$150)
Contact details
Tel (65) 6664 8888
Email reservations.mss@millenniumhotels.com

Association events to downsize, become niche-driven: MCI

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WHILE the number of events globally will continue to grow by a dramatic 75 per cent year-on-year, the average size of these events will shrink by half, predicted MCI Group COO for Asia-Pacific, Oscar Cerezales at the Singapore MICE Forum last week.

“There is nothing wrong with that because events are becoming more market- and niche-driven, (which has implications on) the traditional business model,” he added.

Speaking to TTGmice e-Weekly on the sidelines of the forum last Friday, Cerezales explained: “One of the reasons for the growth in smaller events is the diversity of people present in an event, (which makes it) hard to meet their exact needs.”

Attendance for each event has to be controlled in order for content to be “compelling” and “cohesive”, he continued.

Cerezales forecasted that associations, which traditionally hold events for up to thousands, will go on to do smaller events. He explained: “Associations need new revenue channels and they need to test new events. When you test, you will start small.”

In light of this trend which he said is “already happening”, he cautioned the industry to “be prepared with the right business model”.

Anticipating the rise of small events, he said: “There would perhaps be (the need) for more technology and more outsourcing, and for (organisers) to relook at services we are doing today that are not adding value.”

Malaysia Airlines seals deal for 25 Boeing 737 Max

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MALAYSIA Airlines Berhad and Boeing last week announced a US$5.5 billion deal for 50 units of 737 Max aircraft – 25 firm orders and 25 purchase rights – with the first delivery commencing in 2019.

“This deal is a game-changer for Malaysia Airlines with much lower costs and greater efficiency, which we will pass on to our customers with lower fares,” said Peter Bellew, newly-appointed CEO of Malaysia Airlines.

Elaborating on the benefits, he said the 737 Max 9 has 180 seats, 18 more than Malaysia Airlines’ existing fleet; new slimline seats with more legroom; new Wi-Fi enabled internet; and new CFM Leap-1B engines which will reduce fuel consumption by up to 15 per cent and reduce operational noise emissions by 40 per cent.

The Malaysian national carrier has operated almost every derivative of the 737 airplane family and took delivery of its 100th 737 in December 2014. It currently operates 56 737-800s and will go on to take delivery of a mix of 737 Max 9 and 737 Max 8 aircraft.

Airport services company DragonPass opens APAC hub

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PROVIDER of airport lounge, limousine and concierge services DragonPass has recently opened a Singapore office to better serve its South-east Asian business partnerships and clients.

The new premise also serves as the operational hub for the company’s Asian business development outside of China.

Located in Capital Tower in the Singapore CBD, the Asia-Pacific hub is the second office to open outside of China, the first being the European headquarters located in the UK.

DragonPass offers an extensive global suite of products on its online platform. These include airport lounge access, exclusive airport restaurant programmes, limousine and concierge services (including VIP terminal access), and airport valet parking, among others.

“DragonPass is very excited to invest in providing regionalised support and solutions to our current and future clients based in Asia-Pacific,” said Mark Koch, Dragonpass’ global CEO.

“Singapore is a key strategic location for our ongoing commitment to delivering market leading customer service and innovation across the travel services industry.”

P&O Cruises Australia homeports in Singapore after 10-year absence

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Pacific Eden 

P&O Cruises Australia’s Pacific Eden will be homeporting from Singapore’s HarbourFront Cruise and Ferry Terminal in August, a decade since its last homeport in the city-state in 2006.

Its itineraries will include five departures from Singapore this year, consisting four roundtrip cruises to other destinations in South-east Asia such as Malaysia, Thailand, Indonesia, and Cambodia. Pacific Eden will also have four departures in 2017, including two roundtrip cruises.

The 1,500-guest ship offers 15 F&B options including Italian restaurant Angelo’s, Luke Mangan’s Salt Grill and The Pantry, a marketplace of international food outlets which replaces the traditional ship buffet.

Other features of the cruise ship include four great kids’ clubs, two pools, a child-free oasis with private cabanas, and the P&O Edge Adventure Park, which offers a range of activities including a flying fox.

P&O president Sture Myrmell said the cruise line’s Singapore season follows the expansion of its fleet with the addition of Pacific Eden and sister ship Pacific Aria in November last year.

“Singapore offers a great port experience for our guests and is the ideal hub for our two exciting Asian itineraries, which will include many maiden calls for P&O,” he said.

Pokémon Go craze hits Hong Kong tourism sector

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Credit: Travel Expert

THE launch of Pokémon Go in Hong Kong last week has prompted tourism stakeholders to leverage on the craze for more business opportunities.

FIT specialist Travel Expert took the lead by giving away 2,000 travel coupons each valued at HK$100 (US$13) from July 27 onwards.

“As we have over 60 retail stores in town, we hope to lure Pokémon hunters to drop by and redeem the coupons by showing us a screenshot of them catching Pokémon with any of our brand logos (in the picture),” explained a spokesman on how it works.

Meanwhile, Morning Star Travel Service has indicated interest in launching Pokémon Go travel products in the near future. Said Wilson, the agency’s director of marketing: “Details will be announced soon and we hope to target younger travellers.

“Frankly, we find (such trends) practical for business only in the short term because the life cycle tends to be short and no one knows how long it will last. Moreover, there is no exclusive ownership as competitors can easily join in.”

Courtyard by Marriott Hong Kong Sha Tin has also joined in the fray by attracting Pokémon Go players to the property with announcements of Pokémons spotted in the hotel and its vicinity.

“We have put up Facebook posts on Pokémons spotted in the hotel to encourage fans to visit the property. In the past week, we have seen increasing number of guests wandering into our hotel area playing the game while dining or staying in our hotel,” said a hotel spokesperson.

“We are in the middle of planning some game or competition to get our guests involved later. In terms of revenue, we haven’t seen any major increment as a direct result from this Pokémon craze as the trend has only just started.”

The Hong Kong Tourism Board (HKTB) has also promoted the launch of the game via its social media channels and visitor information centres, highlighting that Hong Kong is the second destination in Asia to get the game.

“We will continue to evaluate the public response and ongoing Pokémon Go launches in other destinations to explore future possible promotion opportunities,” said a HKTB spokesperson.

Indonesia to showcase new venue, regions at PTM 2016

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Speakers at the PATA Travel Mart 2016 press conference

INDONESIA has picked South Tangerang in Banten Province as the host city for this year’s PATA Travel Mart (PTM) in an effort to show off the country’s newest and biggest meeting space, the Indonesia Convention and Exhibition (ICE) centre, and its surroundings as a tourism and MICE destination.

Said president and CEO of PATA Indonesia Chapter Poernomo Siswoprasetijo: “Indonesia hosted PTM the last time in 2007 in Bali.

“We are bringing the event back (to Indonesia) after almost a decade later to show the international travel community that Indonesia in general has developed so much (since then), and Banten Province, south of Jakarta, is an example of that.”

ICE, located in Bumi Serpong Damai (BSD) City within South Tangerang, is the country’s largest venue with 50,000m2 of exhibition space, including a 4,000m2 convention hall and 33 meeting rooms.

There are also 2,000 keys available within a 10km radius of ICE, ranging from budget offerings to four-star properties.

Peornomo said: “We will showcase tourist attractions in Banten and the surrounding areas through pre- and post-show tours to Karatau, Tanjung Lengsung and Badui, apart from the usual attractions in Jakarta like Old Jakarta and Mini Indonesia.”

Delegates staying in the hotels around the venue would also have a chance to see the growth of the satellite cities like BSD City, Alam Sutra and Summarecon Serpong.

Aage Hansen, president director of Deutsche Messe Venue Operations, which runs ICE, said: “I have always believed in the importance of a complete integration of the MICE and tourism industries and PTM is a perfect example of the integration of the two portfolios. Both will cause (positive) economic spin-off for the region and (induce) job creation.”

Poernomo added that future Indonesian travel professionals from different universities would take part in the PATA Youth Forum happening during PTM from September 7-9.

PTM this year is expected to attract 1,000 delegates from 60 countries. Some 100 Indonesian travel companies and organisations are expected to take part as sellers.

Chan Brothers to incubate and fund startups

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Anthony Chan, group managing director, Chan Brothers

SINGAPORE-based Chan Brothers Group will incubate and fund startups that are related to travel and tourism, lifestyle and hospitality, with strong growth potential across international markets, under its accelerator programme launched today.

It has partnered Singapore-based venture capital and incubation firm, TNB Ventures, which is said to have accelerated the growth of some 80 startups in the past three years. Together, they will start identifying these startups or accepting pitches in the next six to nine months.

Those accepted will be incubated in Chan Brothers Lab, an area up to 186m2 in one of the group’s properties which it is currently converting into a modern workspace equipped with a kitchenette, meeting rooms, Internet, etc, where startups can work and interact with one another, attend symposiums and talks organised by the partnership, have the support of admin staff and gain access to Chan Brothers Group key advisors and mentors who will share their experience and industry insights – one area which travel startups often lack.

Veteran travel professional Allen Leng, who has held senior positions with Singapore Airlines, UOB Travel and BCD Travel, has been hired as director of Chan Brothers Lab and a director at the corporate office.

The partnership with TNB aims to raise S$1 million (US$745,629) in capital funding for investment in the startups and operations, with both partners prepared to be angel investors themselves.

Chan Brothers group managing director, Anthony Chan, in a phone interview with TTG Asia e-Daily, said: “If we can incubate five to 10 startups in the first quarter of 2017, that would be a good start.” He expects most of the startups to be from the region.

When asked why he decided to launch the programme, Chan said: “The fear of being disrupted is the biggest motivation. If we don’t get involved in the new economy, we will be out.

“As a corporate, we always have to be forward-looking…We realise that in the new era, it’s not just about booking engines or OTAs, or just the pure booking of air tickets or hotels. There are a lot more elements (to travel) and a lot more can and are being done. So we want to know what the trends are, also to look and borrow the experiences of other industries on how they embrace technology and the new economy.”

Chan said: “We want to shift the global axis of travel innovations and disruptive ideas to Asia. It is better for us to disrupt our own business than have others disrupt us.”

When asked what expertise/mentorship a traditional agency can bring to emerging travel startups, Leng said: “We are a licensed travel agent – there are things that startups may require an umbrella to operate within. We bring to the table our network of suppliers and we can give them access to inventory systems for them to remould as part of their proprietary programmes depending on what they think is the next big thing.”

Chan gives the example of a startup that wants to promote travel to Chinese travellers through WeChat and has the technology but does not have the suppliers. In another example, a startup based in London has amassed great lodges in 40 countries, yet has no distribution.

Chan Brothers Group celebrated its 50th anniversary last November, with Chan at a gala dinner packed with industry supporters hinting of the accelerator programme.

“…I can’t help feeling excited when I listen to young people, many times my children and their friends talking about a new concept or startup ideas, so we must continue to improve, upgrade, reinvent and transform ourselves. In this aspect, we have already established a road map for the future and have started implementing some of the initiatives,” he had said.

To join Chan Brothers’ accelerator programme, email lab@chanbrothers.com.sg

New hotel openings: July 25 to 29, 2016

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The latest hotel openings and announcements made this week

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Parisian Macao
The long-awaited Parisian Macao integrated resort by Sands China will be opening on September 13. The development is located along Macau’s famed Cotai Strip and borrows heavily from Parisian themes, such as having a half-scale recreation of the Eiffel Tower sited on the property front. Facilities include 3,000 rooms and suites, plenty of conventions and meeting spaces, an array of restaurants, a spa, health club, pool deck with themed water park, entertainment venues and a retail mall resembling the streets of Paris.

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The Prince Gallery Tokyo Kioicho
The Luxury Collection Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, has opened The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel, marking Starwood’s first-ever luxury hotel in Japan’s capital. It is part of mixed-use development Tokyo Garden Terrace Kioicho, which comprises commercial, residential, retail and entertainment spaces. Haneda and Narita airports are 45 and 90 minutes away by road, respectively. The hotel features 250 rooms and suites, four F&B venues, an indoor pool, as well as a spa, gym and business centre.

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Grand Hyatt Chengdu
The first Hyatt-branded property in China’s Sichuan province has opened. The 390-key Grand Hyatt Chengdu is located on floors 10 to 39 of Chicony Square and is a 30-minute drive away from Chengdu Shuangliu International Airport. Rooms measure between 40m2and 190m2. The hotel also boasts seven F&B establishments – from bars and bakeries to steakhouses and Chinese restaurants – and over 3000m2 of event space, including a 712m2 ballroom, a 1,350m2 outdoor terrace, and Residences, private meeting venues measuring between 81m2 and 311m2.

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Meliá Makassar
Meliá Hotels International has opened the 135-room Meliá Makassar, the sixth property operated by the company in Indonesia, with ten more in the pipeline. The hotel is located a 25-minute drive from Sultan Hassanuddin International Airport and close to Makassar city’s main shopping and business areas. Amenities at the four-star hotel include several F&B outlets such as The Society rooftop bar, a pool, spa and flexible meeting spaces.

Meeting venues need to keep up with the times: PCMA

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Deborah Sexton, president and CEO, PCMA

CONFERENCE venues are urged to be flexible and adapt to the evolving needs of today’s clients in the meetings and events industry.

According to PCMA president and CEO Deborah Sexton, clients are moving away from individualism and towards “tribal communities of like-minded, passionate individuals”.

Addressing the audience during the Singapore MICE Forum yesterday, she said: “As tribes grow in popularity, the planning, execution and evaluation of meetings will have to adapt in a way that fosters and leverages communities to heighten the experience.

“Venues are impacted in a big way, and they have to support these pop up communities by creating places within their venues that can change and create community environments quickly and efficiently, which is different from the past,” she elaborated.

Speaking to TTG Asia e-Daily, International Convention Centre Sydney’s chief executive, Geoff Donaghy, acknowledged the need for such “adaptive environments” and said: “Some venues may be ready for such changes but some will take more time because venues generally have hardware limitations like the ceilings and walls.

“However, we know that to keep up with the competition, venues need to be flexible and ready for changes so we have been innovative with our new design at the ICC Sydney,” he said.

Donaghy explained that conferences of today are no longer contained in the main convention hall but in many smaller breakout rooms and in networking sessions.

He illustrated: “In the old model, we may have to provide five (breakout) rooms for 200 delegates, but now it is about providing 200 spaces with furniture and coffee for five delegates in each area.”

Meanwhile, Sexton further highlighted how almost all conference venues today have vastly improved or are in the midst of improving their WiFi capabilities, a display of how they are keeping abreast with technology.