TTG Asia
Asia/Singapore Friday, 3rd April 2026
Page 167

Millennium Hotels and Resorts pledges S$1m to empower special needs community

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Celebrating its 30th anniversary this year, Millennium Hotels and Resorts (MHR) has renewed its partnership with Community Chest (ComChest) with a three-year commitment to donate S$1 million (US$762,514) to support vulnerable communities in Singapore.

A partner of ComChest since 2023, MHR will contribute S$500,000 in 2025, followed by S$250,000 annually in 2026 and 2027. The donations will support children with special needs and at-risk youth, key focus areas for ComChest. MHR will also continue its support for ComChest’s Change for Charity initiative, which benefits over 200 critical social service programmes.

Millennium Hotels and Resorts celebrates its 30-year legacy with a S$1 million donation to Community Chest, supporting vulnerable communities in Singapore

Since 2022, MHR has implemented inclusive hiring practices, actively employing individuals with disabilities as part of its commitment to creating an equitable workplace. Department heads are trained to understand the unique needs of these team members and to match them with roles that suit their strengths. Duties are tailored to provide a supportive environment, and each employee is paired with an experienced work buddy and offered flexible arrangements, such as reduced starting hours, to ensure smooth integration into the workforce.

Welcoming the partnership, Community Chest chairman Chew Sutat shared: “Millennium Hotels and Resorts is leading by example in sustainable philanthropy through their three-year commitment in partnering Community Chest to support over 82,000 individuals and families in need. On top of a longer-term approach to uplifting lives, their generous contribution also qualifies for the SG Gives matching grant, which multiplies the impact of their donations.”

Kwek Eik Sheng, City Developments Limited group COO and executive director of MHR, said: “When we first partnered with ComChest in 2023, our aim was to extend our impact beyond the hospitality industry. With this pledge, we are taking a bigger leap in our commitment to giving, honouring all who have supported us throughout the years and contributed to our success today. Together, we hope to strengthen resilience within the community and rally more businesses and individuals to create more opportunities to support those in need.”

Saurabh Prakash, interim chief operating officer and chief commercial officer, MHR, added: “The hotel industry offers many opportunities and pathways. With the right training, right job placement and the right support system in place, our special needs employees have found their sense of belonging and adapting well to the fast-paced environment and high volume of guest interactions.”

MHR’s other initiatives to drive long-term and sustainable social impact include supporting over 200 programmes from 2025 to 2027, focusing on disability inclusion, youth empowerment, family resilience, mental health advocacy, and elderly care. To mark its renewed partnership with ComChest, MHR will host its Annual Charity Dinner on August 29, 2025, as part of its 30th anniversary celebrations. The company is also rallying employee donations for SGSHARE, a nationwide initiative by Community Chest, and sponsoring a monthly meal programme for The Salvation Army’s Gracehaven Children’s Home, ensuring children in need receive nutritious meals each month.

Thailand’s iconic festivals are underutilised as tourism drivers: study

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Thailand’s iconic cultural events, Songkran and Loy Krathong, remain underutilised as drivers of international tourism, despite their global recognition. From Songkran’s water celebrations to the candlelit krathongs of Loy Krathong, the festivals reflect deep cultural roots but have yet to reach their full potential in attracting international visitors.

A study by Sasin Management Consulting (SMC) at Chulalongkorn University’s Sasin School of Management found that only a small number of foreign visitors travel specifically for these events. The study identifies key barriers, including safety concerns, limited infrastructure, and inconsistent festival management. It recommends targeted improvements and deeper cultural engagement to elevate the festivals into internationally competitive tourism offerings.

Thailand’s cultural festivals could attract millions of visitors with the right focus on infrastructure, safety, and cultural storytelling

According to SMC research, there is a significant gap between awareness of Thailand’s major festivals and actual visitation. A survey of 2,200 potential international tourists revealed that while 75 per cent were aware of Songkran, only 20 per cent had travelled to Thailand to experience it first-hand. A similar trend emerged for Loy Krathong, with over 50 per cent aware of the festival, yet only 16 per cent had visited during the celebration.

Tourism data from 2018, 2019, and 2024 (excluding pandemic-impacted years) supports this pattern, showing no notable increase in arrivals during the festival months of April (Songkran) or November (Loy Krathong). Among those who did travel during these periods, only one-third came specifically for the festivals; the majority were drawn by general interest in Thailand as a destination.

The study highlights several reasons why more international visitors do not attend Thai cultural festivals: 24 per cent of respondents cited safety concerns at large gatherings, and nearly the same number said they did not know enough about the festivals. Others felt the events were poorly managed, with issues like crowd control and accessibility, while 13 per cent mentioned that the infrastructure did not meet international standards.

The findings point to a gap between what tourists seek – safety, ease of access, and authentic cultural experiences – and what Thailand’s festivals currently provide. While Songkran and Loy Krathong are visually striking and widely recognised, their cultural depth is often underplayed in international messaging. For example, Songkran’s Buddhist traditions are rarely highlighted, with most attention going to the water-based festivities.

However, interest in cultural tourism is strong, with 70 per cent of respondents citing Thailand’s cultural value as a key appeal. This indicates potential to reshape how festivals are presented, balancing entertainment with a stronger focus on tradition and meaning to attract a broader range of travellers.

Songkran and Loy Krathong have the potential to be major global events, attracting millions of visitors like Brazil’s Carnival or Japan’s Cherry Blossom season. By addressing current gaps and rethinking the festival experience, Thailand can turn these beloved traditions into world-class tourism attractions.

To make the most of the tourism potential of Songkran and Loy Krathong, Thailand needs to focus on a few key areas. Improving festival infrastructure is important, ensuring facilities and transport meet global standards. Safety measures should be enhanced, with clear guidelines for tourists. Festival management must be better organised to create more accessible and enjoyable experiences. Cultural storytelling should be promoted, showcasing the history and meaning of each festival through global campaigns. Finally, combining culture with entertainment by offering immersive programmes will make the festivals more meaningful for visitors.

Minor Hotels appoints associate VP of development for India, Nepal and Bangladesh

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Minor Hotels has named Shobhit Khattri as associate vice president of development for India, Nepal and Bangladesh. Based in New Delhi, Khattri reports to Omar Romero, chief development and luxury officer, and works closely with the Asia business development team.

In this role, Khattri is responsible for identifying and managing new development opportunities across the three countries, from site selection to hotel openings. He will also support the expansion of Minor Hotels’ brands – particularly in India – and work with operations teams to ensure new projects align with brand standards and operational goals.

Khattri brings over 17 years of experience in hospitality development across South Asia, the Middle East and Africa.

Pullman Chennai Anna Salai names new GM

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Pullman Chennai Anna Salai has appointed Vinodh Ramamurthy as general manager.

With over two decades of experience in the hospitality sector, he has held senior leadership roles across several hotel groups in India, and most recently served as general manager at three properties in various cities. His prior experience includes leadership roles at Taj and Hilton.

In his new role, Ramamurthy will focus on enhancing guest services, developing talent, and strengthening the hotel’s position as a destination for both business and leisure travellers in Chennai.

Mimaru introduces Japan’s first free accessible travel guide

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Cosmos Hotel Management Co., operator of the apartment-hotel brand Mimaru, has partnered with Arukikata Co., publisher of the Chikyu no Arukikata travel guide series, and Good Luck Trip, a platform for international visitors to Japan, to launch the country’s first free accessible travel guide in English, traditional Chinese, and Japanese.

According to the World Health Organization (2023), around 16 per cent of the global population lives with some form of disability. Available in print at all Mimaru locations and online, the guide is designed to help more travellers explore Japan with confidence. It highlights accessible facilities and routes in Tokyo, Osaka, and Kyoto, presented in a format typical of Japanese travel guides, with personal columns and photos to encourage inclusive travel.

The guide helps travellers explore Tokyo, Kyoto, and Osaka with accessible routes and tips

This initiative forms part of Mimaru’s broader approach to inclusive hospitality, built around three principles: diversity in people and work styles, connection with guests and communities, and environmental responsibility. These align with the United Nations Sustainable Development Goal 11, which promotes inclusive, safe, and sustainable cities.

Mimaru rooms include kitchens and spacious living areas, making them suitable for families, groups, and travellers with varied needs. Staff are trained in universal manners, and the company works with accessibility experts to improve services.

Although urban accessibility has improved, reliable travel information remains limited. The guide helps address this by providing clear, practical details on barrier-free transport and facilities in Japan’s major cities. It aims to make travel more accessible and to show that exploring Japan is possible for everyone.

The 16-page guide, titled Explore the Highlights, includes QR codes for real-time updates. It features seasonal highlights, suggested routes, and detailed local access information for Tokyo, Kyoto, and Osaka. It also provides tips on transport, useful contacts, and an introduction to Mimaru’s apartment-style accommodation and its ongoing work in accessible tourism.

The digital edition is free to use, share, and distribute, helping more people find inclusive ways to discover Japan.

Explora Journeys rolls out new loyalty programme

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Explora Journeys, the luxury lifestyle ocean travel brand of the MSC Group, has launched Explora Club – a new loyalty programme designed to recognise and reward returning guests.

The programme features a five-tier structure: Classic, Silver, Gold, Platinum, and Diamond. Each level unlocks a curated set of benefits, including priority access, tailored events, personalised gifts, and exclusive savings. As members travel more, they gain additional privileges that enhance their experience both on board and ashore.

The Explora Club loyalty programme offers exclusive benefits for returning guests

Membership levels are determined by weighted nights at sea, adjusted by suite category. Additional points can be earned through Destination Experiences booked before or during the journey, as well as through eligible onboard spending. This includes Ocean Wellness treatments, culinary experiences, beverages, laundry services, and purchases at The Journey boutique.

Explora Club also offers Status Match, allowing guests with loyalty status from other luxury cruise lines to receive an equivalent membership level from their very first journey.

By July 2025, members will have access to a personalised My Explora area online, where they can view their benefits, status level, and past journeys—all contributing to their overall membership tier.

As members move through the levels, they enjoy an expanding range of benefits. These include a welcome on board, exclusive gifts, birthday surprises, and turndown touches. Members also receive savings and credits across Ocean Wellness, Destination Experiences, and future journeys. Higher tiers unlock special offers, boutique discounts, and a complimentary week-long journey for two.

Before each journey, members benefit from early access to new itineraries, a dedicated members’ area online, and priority assistance. Top-tier members also enjoy private airport transfers and complimentary suite upgrades.

On board, guests are invited to exclusive events, such as cocktail receptions with ship leadership and signature culinary experiences. Services are further enhanced with perks like a welcome from the general manager, laundry services, priority bookings, behind-the-scenes tours, and private shopping opportunities.

Star Voyager launches new short cruises from Singapore and Ho Chi Minh City

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StarCruises has introduced a new series of shorter itineraries aboard Star Voyager, sailing from Singapore and Ho Chi Minh City. These three- and four-night voyages offer a practical option for school holidays in Singapore and Vietnam, first-time cruisers, families, busy professionals, and spontaneous getaways.

Starting May 15, 2025, Star Voyager will begin a series of three-night cruises from Singapore to Phuket, Thailand. The ship docks in Phuket on the second day and stays until 01.00 for guests to explore. Additional sailings are scheduled for May 18 and May 24, 2025.

Star Voyager’s new short cruises from Singapore and Ho Chi Minh City provides options for quick getaways to nearby locations

Star Voyager will also offer a three-night cruise from Singapore to Penang and Melaka, departing on May 21, 2025. This sailing offers the chance to visit both destinations in one trip.

Embark on a four-night cruise from Singapore to Ho Chi Minh City, departing on June 11, 15, and 19, 2025. Guests can explore historical landmarks such as the Saigon Notre-Dame Cathedral, the Central Post Office, the War Remnants Museum, and the Reunification Palace, and enjoy shopping and local experiences.

Star Voyager has moved its July sailings to June, with three four-night cruises to Singapore from Ho Chi Minh City, departing June 13, 17, and 21, 2025. This will be the first time Vietnamese guests can board a cruise ship in Ho Chi Minh City to travel overseas. The ship will dock at the Singapore Cruise Centre, next to Vivo City Mall and close to Sentosa Island and Gardens by the Bay.

For more information, visit Resorts World Cruises.

Bali tightens tourist rules to protect traditions

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Bali’s governor, Wayan Koster, has issued new regulations for foreign visitors to protect the island’s cultural practices and maintain respectful and sustainable tourism.

Under the rules, visitors must respect sacred sites, religious symbols, and Balinese customs. They are required to wear appropriate clothing in public areas and tourist spots. Proper behaviour is expected in temples, restaurants, and on the streets.

The new regulations aim to enforce respectful conduct and revive cultural education across Bali

The circular lists specific prohibitions, such as entering temples without traditional Balinese clothing, climbing sacred trees, and behaving disruptively at spiritual sites. It also bans littering, single-use plastics, and unsuitable behaviour, both in person and online.

This circular replaces one from 2023, which introduced similar rules but had limited effect. Implementation was affected by leadership changes and a lack of public education. The new version uses firmer language, clearer duties, and wider outreach, including through schools and traditional village networks.

Industry representatives have largely supported the measures but emphasise the need for enforcement.

I Putu Winastra, chairman of the Association of the Indonesian Tours and Travel Agencies (ASITA) Bali Chapter, stated: “The key challenge lies not only in having regulations in place but in ensuring their proper enforcement. Clear penalties for violations are crucial to making these rules effective.”

Nyoman Subrata, managing director of Bali Bedira Anugrah Tour & Travel, said education was essential for preserving culture: “Education and outreach about the new rules must get to not only tourists but also local residents. Communities, traditional leaders, and local authorities are the front line. Their discipline in upholding cultural values is vital.”

Sugeng Suprianto, managing director of Top Indonesia Holidays, suggested improving surveillance. “Increasing the number of CCTV cameras across Bali would provide a simple yet effective way to monitor compliance,” he said, adding that it would enhance both security and public trust.

Singapore Tourism Board, AirAsia MOVE to boost Singapore travel experiences

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The Singapore Tourism Board (STB) and AirAsia MOVE have formed a strategic partnership to enhance travel experiences for visitors to Singapore, particularly from Malaysia and Thailand. The collaboration was formalised with the signing of a Letter of Cooperation (LOC) on April 17, 2025.

Through this partnership, Malaysian and Thai travellers can access attractive travel deals from AirAsia MOVE, combining flights, hotel stays, and event packages for a seamless getaway. The partnership focuses on leveraging data, technology, and content to offer personalised and engaging travel experiences. A joint campaign will launch in 3Q2025 to showcase Singapore’s offerings and increase visibility among regional travellers.

From left: AirAsia MOVE’s Nadia Omer and STB’s Juliana Kua

The collaboration will feature personalised recommendations, highlighting key events, must-visit places, and unique local experiences for both first-time and repeat visitors. For easier holiday planning, visitors can access up-to-date information on Singapore’s events, accommodation, and activities directly through AirAsia MOVE.

STB will also work with AirAsia MOVE to improve the travel experience for Muslim travellers, promoting a variety of Muslim-friendly offerings across Singapore.

“South-east Asian travellers have diverse needs and interests, and many are familiar with Singapore. To get them to return or do more, we need a more personalised and data-driven approach. That is why we are delighted to partner AirAsia MOVE – to leverage their insights and capabilities to deliver better experiences and to help travellers maximise their time in Singapore,” said Juliana Kua, assistant chief executive, international group, STB.

Nadia Omer, CEO of AirAsia MOVE, added: “By leveraging our digital ecosystem and consumer insights, we aim to enhance conversion and engagement while simplifying travel planning to Singapore. This synergy allows us to jointly unlock new opportunities in key markets like Malaysia and Thailand, and deliver greater value to both travellers and tourism stakeholders.”

Malaysia Aviation Group eyes growth despite cost pressures

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Malaysia Aviation Group (MAG), the parent company of Malaysia Airlines, has warned that its operating costs could increase by up to 25 per cent due to global supply chain disruptions and new US tariffs.

MAG managing director, Izham Ismail, said MAG is monitoring cost movements closely, particularly for aircraft components affected by tariffs when shipped from other countries to the US.

Izham notes that MAG is preparing for rising costs due to US tariffs and supply chain challenges, but fleet upgrades remain on track

“Naturally, there will be cost pressure – the cost of sales will go up, and businesses will pass on the cost to customers,” Izham shared at a recent press conference.

MAG’s concerns stem from the expected rise in aircraft component prices. This increase, coupled with ongoing global supply chain uncertainty, could impact the group’s profitability in 2025.

MAG reported a net profit after interest and tax of 54 million ringgit (US$12.3 million) last year. Despite these challenges, Izham stated that the group does not currently expect any delays to the scheduled delivery of 18 Boeing 737-8 and 12 Boeing 737-10 aircraft, due to begin arriving from 2029.

These new aircraft will be deployed on Asian routes of up to six hours and form part of the group’s fleet modernisation strategy to improve operational efficiency and flexibility across domestic and international markets.

Malaysia Airlines was recently ranked 45th in the Brand Finance Airlines 50 2025 report, published on April 15. Now in its 15th year, the report is the longest-running study of its kind, ranking the world’s most valuable and strongest airline brands.

The airline returns to the list after a decade, emerging as the fastest-growing airline brand with a 209 per cent increase in brand value.

“That is a huge achievement. It has taught us to dream of becoming number one in the world in the future,” Izham said.