TTG Asia
Asia/Singapore Tuesday, 30th December 2025
Page 1663

amba Taipei Songshan

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Unveiled in July 2016, the hotel did justice to amba’s homegrown, new-gen brand identity, with a great location and functionality to boot, finds Prudence Lui

Location 
amba Taipei Songshan occupies the top floors – levels 17 to 21 – of the mixed-use Ruentex Songshan Station Complex, adjacent to Taipei Metro’s Songshan Station and connected to City Link Mall by a sheltered bridge on the third floor.

Moreover, the Songshan neighbourhood is within walking distance of icons like Rainbow Bridge, Ciyou Temple and the Raohe Night Market for tasty local snacks and crafts.

Located in eastern Taipei, the hotel is only a 15-minute drive from Songshan Airport and just 10 minutes to Taipei 101, Xinyi commercial district and Nangang business district by free shuttle service.

Corner Taipei 101 View Room | amba Taipei Songshan Hotel

Room 
I stayed in the special Corner Extra Large 101 View room, the third largest room category at 40m2.

Space is ample, and so is the daylight from the glass windows looking out to Taipei 101 and Keelung River and mountains.

It was a nice surprise that the bathroom also provides a view of the river from the semi-open air bathtub. But as I was here in winter, I was happy to stay indoors for a quick shower.

As a tech-savvy traveller, I found the Wi-Fi and super high-speed data transfer rates, six power outlets and three USB charging ports to be very useful.

The hotel’s sustainable and green efforts include the use of eco-wood flooring in the guestrooms, and phthalate-free and recycled woven vinyl carpet in the corridors.

What impressed me were the fun magnetic door signs in place of paper ones allowing guests to denote room status.

F&B 
The 150-seat Que restaurant on level 17 is the only outlet in the hotel for dining and drinking. Still, you get enjoy the dramatic Taipei skyline and wood-fired meats and seafood – all responsibly-sourced and hormone-free – from this modern chophouse.

Guests can watch chefs in action in the open kitchen set in the middle of the restaurant. And since there is no room service in hotel rooms, guest may order from Que and pick up the order by themselves.

Facilities 
With up to 928m2 of versatile event space, the hotel can be ideal for creative meetings and special events.

For instance, the Que restaurant is designed with built-in facilities like speakers and can accommodate a 150-seat meeting while The Studio on level 17 is suitable for an intimate gathering of up to 10 guests.

I appreciate the ‘thoughtful extras’ which include a self-service laundry room, ice & water machine and 24-hour fitness room on level 18, plus an array of entertainment and fitness equipment available for rent, such as weights, yoga mats, board games and an Xbox console.

Set to be completed in 2Q2017 is a a communal games room featuring a ping pong table and with room for up to 18 guests.

Verdict 
Not only is the hotel is super conveniently located, it also caters to a perfect mix of fun and business needs.

No. of rooms 189
Rates NT$5,400 (US$168.90) to NT$8,200, subject to 15.5 per cent service charge and tax
Contact details 
Tel (886) 2 2525 2828
Email reservations@amba-hotels.com
Website: https://amba-hotels.com/en/songshan

Thamm expands role to become CEO of Carnival Asia

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Carnival Corporation has appointed CEO of Costa Group, Michael Thamm, as CEO of Carnival Asia to oversee operations in China and the region as part of his expanded role.

Thamm’s added responsibilities include promoting strategic cooperation with the Chinese government and local business partners, as well as building a long-term, sustainable Chinese cruise industry.

Michael_Thamm

With a career spanning over three decades in the cruise and shipping industry, Thamm has served as CEO of Costa Group since July 1, 2012.

Automation and the hospitality industry

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Given the high costs and manpower shortages experienced in the Singapore hotel sector, automation and hospitality are two words rarely used in the same sentence. Other industries have embraced automation, manufacturing has massively increased its productivity thanks to machines, and Robotics Process Automation (RPA) led by companies such as UiPath promises to replace the repetitive, rules-based tasks present in many financial institutions, yet local hotels seem to be free of such technology, despite the presence of many repetitive, rules-based jobs.

This could be about to change at both the front and back-end of our hotels. On the back-end, hotels employ staff who do a lot of manual, non-routine jobs, such as cleaning tables, cleaning hotel rooms, folding towels and tidying equipment etc. While these tend to be low paid, they are harder to automate than say the routine jobs found on the factory floor or accounting departments.

hotel automation copy

A few years ago, researchers at the University of Berkeley introduced us to Brett, a robot that could pick up and fold towels, and lay them down neatly on top of each other, taking about 24.5 minutes to fold each towel. While this may seem slow, to the point of ridicule, the fact that a robot is able to detect, scan and manipulate a ‘soft’ object is impressive. Fast forward a few years, and the robot is now able to connect Lego pieces, hang shirts on a hanger and fix a toy.

Most robot testing and successes to date have occurred in highly controlled environments, where there is more predictability. A hotel room, though, is what researchers would call an ‘unstructured 3D environment’, that is traditionally very hard for robots to navigate. What the Berkeley team are doing is developing a robot that can operate in this unstructured, real-life setting, where the environment is constantly changing and the robot needs to perceive and adapt to its surroundings. If robots can learn to do this, then we are one step away from automated housekeeping.

Hotel accounts departments are also ripe for automation. Dozens of employees are hired to process the hundreds of invoices, claims and bills that run through the hotel on a daily basis. This often requires little more than checking the invoice, copy-pasting data, transferring information – rules based, repetitive tasks. Robotics Process Automation (RPA) is software that uses computer systems exactly as a human does – via the user interface (e.g. Windows). Highly accurate, and never making mistakes, RPA does the monotonous tasks that humans simply are not designed to do, and can significantly reduce cost and improve efficiency for (often cash-strapped) hotels.

A good example of this is Pilot Travel Centers LLC, a US-based firm that, back in 2010, employed 80 clerks and salespeople to track and pay for thousands of goods, spending a combined 3,200 hours a week. Today, software does much of the work, and they now employ 10 clerks working a weekly total of 400 hours to pay the same suppliers.

Technology can now detect physical items too. SAP software allows Airline-service crews to scan the number of paper cups they bring into an airplane. Hotels still employ people to conduct inventory checks on a daily basis for everything from the amount of shampoo and soap to cans of tomatoes and bottles of olive oil. Counting and recounting stock takes hours, and is the kind of mundane

Lastly, on the front-of-house end, mobile check in should make life quicker and easier for many a jet-lagged traveller. Some hotels have employed mobile check-in for many years (see France’s Formule 1 Hotels, for example), and larger chains are beginning to improve their mobile check-in infrastructure (such as Starwood Hotels’ SPG Keyless check in). The business and service case behind mobile check-in is a no-brainer. Many of the guests forced to queue up to check-in at the Front Desk would have conducted mobile/online check-in for the flights that they flew in on, and a speedy process from hotel entrance to room would surely result in happier guests. Furthermore, the automation of the check-in process may result in a rethink of the role of the Front Desk, and Front Office staff, with the opportunity for turning this area into revenue generating space.

Hotels have been battling costs – from food and beverage to manpower – for years, and have done an admirable job of keeping them low, maximising revenue while ensuring service levels remain high. However, there is still room for improvement (pun intended!), and technology such as RPA, robots and mobile check-in will continue to develop, opening up more automation opportunities for hotels. Guests may still prefer the human touch, but behind the scenes, there are many areas where robots can play a vital role.

 

Article written by David Topolewski, CEO of Qooco

Home is where the trip is

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oct-07-raini-croppedA heartwarming trend this Chinese New Year (CNY) is a rise in family trips among mainland Chinese travellers, which augurs well for the industry.

According to ForwardKeys, the fastest-growing segment this CNY is family travel of up to four people, which has increased 18 per cent and accounts for more than half (51 per cent) of the overseas travel pie this CNY.

What caught my eye is that a new generation of Chinese professionals who are working in first-tier cities in China, such as Shanghai or Beijing, or in other countries outside China, are not returning home for the Spring Festival, which officially starts from January 27 to February 2 this year. Instead, according to search engine Wego, they are flying their parents and extended family to the city they work in. The family then either stays put in the city for a holiday or travel to another destination for a vacation.

Several factors are helping to drive this trend. Chinese families are getting smaller. With one or two children now, compared with seven or more before, it is more feasible to get together in a different country.

The airline industry plays a huge role. There are new routes and improved connectivity. Seat capacity rose 370 per cent in January from China to Czech Republic, Spain 178 per cent, the UK 9.3 per cent and Russia eight per cent, according to ForwardKeys, which also notes that Europe is back in favour after a 7.4 per cent dip in 2016 most likely due to the string of terrorist attacks in several European cities. There are also more direct flights from second-tier Chinese cities to Asia, along with cheaper airfares. For instance, Hainan Airlines launched a direct flight from Changsha to Sydney last July with a promotional airfare of less than US$100. SilkAir launched a direct flight from Fuzhou to Singapore.

Asia has been receiving the largest chunk of CNY travellers and this year is no different. Ctrip’s top 10 overseas destinations this CNY are, with the exception of the US, Asian countries (Thailand, Japan, the US, Singapore, Australia, Malaysia, South Korea, Indonesia, the Philippines and Vietnam).

Visa relaxation is also helping Asian countries to expand their share of the CNY travel pie. Among examples, a 10-year visa, effective last November, allows mainland Chinese travellers multiple entries to the country. Cambodia grants Chinese a three-year multiple-entry business and tourist visa from last September. Malaysia introduced e-visa services for them last March.

All the stars seem aligned for this trend to grow further and industry members should be well-equipped to handle more family travel. Take a leaf from the cruise industry. It is building new ships or reconfiguring existing ones to cater to multi-generational travel by mainland Chinese guests, for instance having more inter-connecting rooms.

My team and I wish all our Chinese readers family unity and togetherness in this Year of the Rooster.

 

This article was first published in TTG Asia February 2017 issue. To read more, please view our digital edition or click here to subscribe.

Rudi Koppen passes away

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koppen
Rudiger Robert Köppen

One of Asia-Pacific’s most memorable hoteliers, Rudiger Robert Köppen, 80, passed away on Sunday (January 29) after a brief battle following oesophageal cancer surgery.

Köppen was the first general manager of Holiday Inn chain’s first hotel in Hong Kong, the Holiday Inn Golden Mile, which opened in 1974.

He brought a taste of Germany to Hong Kong with restaurants such as Vienna Cafe and Baron’s Table at the hotel.

At heart a traditional German gentleman, he is remembered by many for his bronzy looks, flamboyance, professionalism and creativity.

Recalled Patrick Fiat, general manager of Royal Plaza on Scotts Singapore: “Rudi Köppen hired me in 1984. He was a great mentor and coach for my next 15 years with Holiday Inn in Asia, giving me the opportunity to work in marketing for a few years and the last 18 years at Royal Plaza on Scotts. Everyone who worked for Rudi has special memories of working with him. He was demanding but very loyal to his people. A lot of hoteliers in Asia started their career with Rudi.”

Added Gerhard Kropp, who worked with InterContinental Hotels Group and is now SVP Pino Hotels & Resorts Philippines: “I am very saddened by the sudden passing of Rudi. I have known Rudi since our Hong Kong days in the early 80s and we have been close and in touch even in his retirement.

“Rudi was an exceptional hotelier with foresight and a keen mind that developed Holiday Inn into a formidable hotel company in Asia-Pacific.  He was a strong leader with an extremely big heart and very people-orientated. Rest In Peace dear Rudi.”

The funeral will take place in a few weeks’ time and will be a private family gathering.

TTG Asia offers our condolences to his family.

Los Angeles icon to rebirth as Fairmont Century Plaza

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fairmont-century-plaza
Fairmont Century Plaza concept art

Century Plaza Hotel in Los Angeles is slated to reopen in 2018 as the massive mixed-use Fairmont Century Plaza, Los Angeles, after Fairmont Hotels & Resorts signed an agreement with Next Century Associates for the revitalisation and management of the historic property.

The approximately US$2.5 billion redevelopment project will bring about 394 guestrooms and 63 branded residences within the original iconic tower, along with two new 46-storey residential towers with 290 residences, plus approximately 9,290m2 of boutique high-street shopping and expanded parking facilities.

Built on the former backlot of 20th Century Fox Studios, the hotel faces the famous fountains at the intersection of Avenue of the Stars and Constellation Boulevard, and is surrounded by prime offices, residences, entertainment, dining and retail venues.

Said Kevin Frid, chief operating officer, North & Central America, AccorHotels: “The Fairmont brand was born in California in 1907 and now, after more than a century of building an international portfolio… we are thrilled to return to our roots and expand our presence in the Southern California region.”

Fairmont Century Plaza will join Fairmont’s US portfolio including the flagship Fairmont Miramar San Francisco; Fairmont Sonoma Mission Inn & Spa; Fairmont San Jose in Silicon Valley; Claremont Club & Spa, a Fairmont Hotel in Berkeley; and Fairmont Heritage Place Ghirardelli Square, San Francisco.

Fairmont continues to expand globally with recent openings including Fairmont Quasar Istanbul, Fairmont Chengdu and Fairmont Fujairah in the Middle East. New Fairmont hotels scheduled to open in 2017 in Amman, Jordan; Riyadh, Saudi Arabia; and Austin, Texas.

Hotel distribution player SHR seeks stronger Asian foothold

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dave-chan

Hotel distribution and services provider SHR, which has established its foothold in America’s hospitality sector, has set its sights on expanding into Asia-Pacific with the launch of a new Singapore office in October last year.

The company currently holds a market share of “five to 10 per cent” in Asia-Pacific and aims to join the likes of Sabre to become a major player in the region’s distribution scene, said Dave Chan, vice president, finance and corporate development, Asia-Pacific.

However, Chan admitted that it is an especially tall order to convince hotels in Asia to adopt a new system, attributing this to “culture” and resistance from “old-timers” in certain markets.

He told TTG Asia: “Japan and South Korea are very unique because they are so nationalistic. If you don’t speak their language or have local support, they won’t sign up with you.”

Plans are already afoot to set up an office in Japan solely to take care of the market, hire more sales staff and expand in the region.

SHR offers hotels easy control of the back-end system as well as its own chain functionality feature, stressed Chan. “Hotel chains can control the rates, marketing (message) and policy from the corporate office and push this down to all their hotels,” he added.

“You don’t need one team in every hotel (to take care of this) – just one in the corporate office will do. It’s a way for hotels to cut costs and streamline operations.”

Chan indicated that the system still allows hotel chains “leeway to change certain things” at the property level to take into account market or regional specificities.

He said: “Take Millennium & Copthorne (one of SHR’s clients) for example. They have 120 hotels in four continents, and can send out different policies for Europe and Asia from their corporate offices in London and Singapore.”

Genting Dream to cruise Okinawa’s waters in April

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Genting Dream

genting-dream
Genting Dream

From April 2, 2017, Genting Dream will sail from her dual homeports of Hong Kong and Nansha, Guangzhou, on six-day, five-night voyages to Okinawa (Naha and Miyakojima) in Japan.

The Okinawa journeys will visit Naha, a thriving urban centre with myriad restaurants, hotels, bars and shops, as well as Shuri-jō, a beautifully restored castle that was once the home of Ryūkyū royalty and a UNESCO World heritage site. The itinerary also includes Miyakojima, the main island in the Miyako group, which is fringed by white-sand beaches and clear waters.

Dream Cruises has also curated a range of programmes such as lectures on the historical ties between Okinawa and China on board Genting Dream. The luxury cruise ship also offers two state-of-the-art submersibles, which can carry one pilot and four guests under the Okinawan waters to marvel at marine life and seascapes.

As well, the Summer 2017 cruise itinerary will include two-night weekend cruises from Hong Kong to the waters of South China Sea.

Halting of HK Airlines’ Kuching services catches trade by surprise

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hong-kong-airlines

Hong Kong Airlines’ abrupt suspension of its twice-weekly services between Hong Kong and Kuching effective February 25 has taken the Sarawak trade by surprise.

The airline’s chief commercial officer/director, Li Dian Chun, had issued a notification last month about the cessation of service, although a reason was not stated.

Gracie V Geikie, Sarawak Exco for Malaysian Inbound Tourism Association (MITA) expressed shock at the announcement as the route was just inaugurated nine months earlier in May 2016.

She said: “This is a great loss as the (Sarawak) business community has just started inking collaborations and MoUs to spur trade and business development. It’s a pity the airline did not seek industry engagement before calling off this route.

“We will have to go back to the drawing board and look at linkage strategies again to put on our destination profile for organisers planning their meetings and conferences in Kuching,” she added.

Geikie also voiced her concerns if other airlines would still be inclined to mount services to Sarawak, a culture and nature destination, as opposed to other beach destinations that tend to attract travellers faster.

Taking a more acquiescent stance, Mary Wan Mering, director at Sarawak Tourism Board, commented: “Our initial agreement with the airline was to service the route for three years. However, the airline has made a commercial decision and we have to accept it. It will not upset our overall marketing strategy for China which is to attract charter flights.”

Trio of promotions at Destination Asia

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Destination Asia has announced promotions in Thailand and China, with Philip Wigglesworth promoted to general manager Thailand, Kaci McAllister to general manager for China and Karen Cheng to deputy general manager of the Shanghai office.

Philip Wigglesworth _Thailand GM_online
Wigglesworth

Wigglesworth had his start at Destination Asia Thailand in 2011 as product and contracting manager and progressed to his most recent position of business development director. Prior to this, he worked with tour operators in the UK before moving to Thailand in 1996.

In his new position, he oversees the general day to day management of Destination Asia Thailand while playing an active role in product development and sales strategies.

Kaci MCAllister_GM China_online
McAllister

McAllister, who joined Destination Asia in early 2014 to lead the company’s product development throughout China, was promoted in January and now leads all country operations and business development.

Karen Cheng_Deputy GM China_online
Cheng

Meanwhile, Cheng now leads the Shanghai team in creating unique experiences after initially joining the team in 2011. The Shanghai native has a degree in tourism marketing from Tongji University and 14 years of experience in the tourism industry.