Wharf Hotels has appointed Sandy Russell as vice president, sales & marketing.
Overseeing the hospitality management company’s division, Russell will spearhead revenue optimisation and distribution initiatives alongside global sales and marketing to strategically build the group’s sales and marketing efforts internationally.
With over two decades of industry knowledge, Russell most recently held the position of vice president commercial operations Asia-Pacific at Carlson Rezidor Hotel Group, where she drove commercial strategies across the region for 116 hotels under six brands.
Foreign visitor arrivals into Japan’s Niseko grew 17% year-on-year in 2017 on the back of growing direct connectivity from more cities, according to C9 Hotelworks’ Niseko Property Market Update 2018.
In terms of five-year CAGR, the destination saw an increase of 16%.
Niseko is a popular winter destination
Last year, the summer season accounted for 48 per cent of total yearly visitors. Notably, the destination’s top five geographical source markets for summer travel are all from Asia – namely Hong Kong, China, South Korea, Taiwan and Singapore.
However, among the top summer source markets, Hong Kong was the only one that saw growth (+49%).
Despite China’s impressive five-year CAGR of 32 per cent – attributable to flights from eight Chinese cities to New Chitose Airport – the market saw the largest plunge among the top summer origin markets (-31 per cent) in 2017.
Looking forward, C9 projects the short-term impact of new Japanese legislation ‘minpaku’ for short-term residential rentals to ease and be favourable by the year end. Meanwhile, hospitality-led condominium development is expanding outside Niseko to nearby alpine resort areas in Kiroro and Rusutsu.
Mantra Samui Resort has launched a Work | Lounge on its property, a co-working workspace targeted at digital nomads living or visiting the Thai island destination.
The air-conditioned space provides high-speed Wi-Fi, a guest pantry stocked with a selection of drinks and snacks; a printer, an IP telephone for free international calls, hot desks and a blackboard. There are also sofa areas, a billiard table, TV screens and a PlayStation to unwind. Work | Lounge is open from 09.00 to 21.00 seven days a week.
The recently-opened lounge space
Guests staying on the island for an extended period can book one of the resort’s new ‘Work | Stay | Play’ offerings, opting for plans that stretch from two weeks to three months.
Rates for these packages start from US$82 per night per person or US$91 for two people sharing a room, when staying a minimum of 31 days. For 22-30 days packages prices start at US$97 per night per person (or US$109 a night for twin sharing). Stays between 14-21 days begin at US$118 per night per person, or US$133 for two people. The package includes access to the Work | Lounge and daily breakfast.
Visitors not staying at the resort can purchase half-day access for 300 baht (US$9) or opt for a monthly pass for 12,000 baht.
For outside visitors, a pool pass to the infinity pool, an on-site gym pass and meals at the resort’s hilltop restaurant can be added to their Work | Lounge package.
Monaco, a microstate on the French Riviera, is wanting to solidify market share through collaborating with its larger neighbours
In Europe, the tourism fallout from the terror attacks that struck the continent in recent years is promising to give secondary destinations their time in the spotlight, says Monaco’s NTO as it spearheads a multi-destination campaign in South-east Asia.
Among the factors that have kept Europe’s second-tier destinations in the shadows for years is how “(travel) agencies – generally not known as movers and shakers – would shun smaller destinations for capital cities and national airline hubs, more able to serve their streamlined and standardised business model”, according to Benoit Badufle, regional director, Monaco Government Tourist Bureau (Asia Office).
Badufle conceded: “The big capital cities in Europe enjoy a disproportionate share of the market, leaving second-tier cities, often more reliant on tourism resources, with the crumbs of that cake.”
Monaco, a microstate on the French Riviera, is wanting to solidify market share through collaborating with its larger neighbours
However, the tourism crisis brought on by attacks in capital cities in 2015 and 2016 not only demonstrated the importance of spreading risks beyond key gateways, but also presented an opportunity for secondary destinations to make their mark.
Ready to turn the crisis around and “make it an opportunity”, Monaco Government Tourist Bureau partnered Atout France and Spain Tourism Board – along with the Catalonia region, Avis Car Rental and Turkish Airlines – to roll out the Mediterranean Luxe campaign in South-east Asia last month.
“Many tour operators in Asia were for years (offering the same European cities) over and over again. But there was such a drop in 2016 that they had to do something about it. This became the right time to introduce destinations within European not affected by the crisis – so no Paris, London or Berlin,” Badufle shared.
Through the Mediterranean Luxe campaign, Badufle said the partners “want to bring travel industry partners together to develop new ideas and utilise tourist resources that have not received the attention they merit”.
A month into the campaign’s launch, the partners are drumming up interest for off-the-beaten-path Europe holidays, such as flexible self-drive experiences through Ibiza, Barcelona, Marseille, Cannes and Monaco.
Badufle continued: “In the second phase, we hope to run workshops or roadshows in South-east Asia and (spotlight) more concrete products including hotels, regional or municipal tourist offices, park attractions or cultural sites.”
For Monaco, South-east Asia is a strategic choice for a campaign like Mediterranean Luxe, said Badufle.
The combined outbound volume from South-east Asia is comparable to that of China, he remarked, adding that more of the region’s travellers are maturing and beginning to seek out European destinations beyond the must-sees for first-time visitors.
“Indonesia is important for its sheer size and Singapore (for its relative affluence), but even emerging markets such as Vietnam are beginning to produce a growing number of repeat travellers to Europe,” he said.
At the same time, the rise of new hubs between South-east Asia and Europe is allowing many of the region’s seasoned travellers to bypass European gateway cities, which they were likely to have already visited.
Badufle noted: “About 10 years ago, you still have to go through Frankfurt, London, Paris, Amsterdam, etc. to fly to places such as Marseille, Florence, Valencia and Barcelona. Now you no longer have to with new routes such as via Dubai and Istanbul.”
There is also growing intra-Europe access, which helps connect travellers to smaller European destinations. “A lot of countries such as Spain and Italy have seen the development of low-cost routes bringing people to Barcelona and Marseille,” Badufle added.
Recovery efforts include international promotions and lobbying for countries to lift travel advisories
Mount Agung in Bali erupted again at 21.04 local time last night, and again this early morning, spewing ashes up to two kilometres above the peak.
The volcano status is currently on alert level three, with the area within a four-kilometre radius from the crater declared closed to all visitors including hikers. However, as of this morning, Bali appears to be safe and the airport is running as per normal.
Volcano status on alert level three
The Crisis Centre Team of the Ministry of Tourism is currently in emergency response status, working in close cooperation with the Bali Tourism Hospitality task force to monitor the situation.
Guntur Sakti, the crisis centre leader, was quoted by detik.com as saying: “Tourism minister Arief Yahya himself is actively communicating with (stakeholders) to gain the latest information and to allow quick decision making.”
Lobby of Raffles Hotel Le Royal, Phnom Penh, the brand's Cambodia flagship
Lodgis Hospitality Holdings, sponsored by Warburg Pincus and VinaCapital, has acquired two landmark hotels in Cambodia – the flagship Raffles Hotel Le Royal Phnom Penh and the Raffles Grand Hotel d’Angkor Siem Reap.
With the acquisition of the Raffles hotels, Lodgis says it now owns the largest collection of “luxury historic hotels” in the Indochina region as well as a growing resort and hotel management business under the Fusion brand.
Lobby of Raffles Hotel Le Royal, Phnom Penh, the brand’s Cambodia flagship
The acquisition of the Raffles Hotels marks the company’s maiden acquisition outside of Vietnam. To date, Lodgis has acquired and developed several city hotels and beachfront resorts in Vietnam, including the 365-key Sofitel Legend Metropole in Hanoi.
Both hotels were fully restored and reopened under the Raffles brand in 1997, and under the ownership of Lodgis will undergo further renovations covering guestroooms, F&B outlets and meeting facilities.
The 175-key Raffles Le Royal is located in the capital city of Phnom Penh, adjacent to the US Embassy and in proximity to several key government offices, the Royal Palace as well as the Central Market. The 119-key Raffles Grand d’Angkor sits within the old French Quarter of Siem Reap, and is only six kilometres from Angkor Wat.
2018 MIST Bootcamp conference, which took place in Ho Chi Minh City on May 21, 2018
The Mekong Innovative Startups in Tourism (MIST) – which features a startup accelerator and a separate market access programme – will support 10 innovative travel and hospitality companies this year.
Launched two years ago, the innovation programme aims to identify and support high-growth travel and hospitality businesses that have potential to contribute positively to local communities, economies, and the environment. It is jointly supported by the Asian Development Bank (ADB), Australian government and six-government Mekong Tourism Coordinating Office (MCTO).
2018 MIST Bootcamp conference, which took place in Ho Chi Minh City on May 21, 2018
Five local entrepreneurs from Cambodia, Laos and Vietnam earned spots in the MIST Startup Accelerator programme, which teaches business fundamentals to early-stage travel and hospitality startups.
The five startups are: BambooLao (Laos), which produces reusable bamboo straws; Ecohost (Vietnam), which aims to improve local homestay management and activities; Go Explore (Vietnam), which organises “workation” programmes aimed at international and domestic remote workers; Sidesbag (Cambodia), which enables airline passengers to purchase luggage allowance from fellow travellers; and VDEs (Vietnam), which connects event planners with event venues.
The Startup Accelerator finalists will reconvene in October, concurrent with ITB Asia in Singapore, to compete for innovation grants up to US$10,000.
MIST has also selected five companies to join its Market Access programme, which invites innovators from around the world to solve tourism and hospitality industry challenges in the Greater Mekong Subregion (GMS). The programme helps innovators clear market entry obstacles, form local partnerships and secure financing for proof-of-concept pilots.
The five companies chosen are: Adventoro, a bookable directory of bucket-list worthy activities including whitewater rafting, jungle treks and diving excursions; DidaTravel Technology, which offers backend technology for hotel booking, providing real-time inventory and rates; hereO, creator of the heroO GPS watch for kids, and offers plug-and-play IoT technology; Moneybay, which provides a digital cross-border currency exchange platform; and Monkey Theory, which offers branded sporting events.
“There is no doubt that technology is rapidly transforming travel. The trick is to harness and accelerate innovative business models that also positively transform lives, communities and the natural environment,” said Jens Thraenhart, executive director of MCTO.
“MIST has received more than 350 applications from all over the world, demonstrating the GMS’ dynamism as a destination and its attractiveness to innovators,” added Dominic Mellor, senior investment advisor for the ADB.
Exo Travel has recently made three new appointments, naming Sara Salsini as Malaysia general manager, Harold de Martimprey as Cambodia general manager and Nichole Madin as sales manager, Australasia.
Salsini will head the Exo team in Malaysia, backed by her substantial experience in the travel industry in roles spanning operations and sales to product development. Previously Asian Trails’ Malaysia general manager, she has called the country home for more than seven years.
(From left) De Martimprey, Madin and Salsini
De Martimprey joins Exo Travel from his most recent position as Hanuman Travel Cambodia general manager. Having first stepped foot in Cambodia in 2009, he has worked with community-based ecotourism initiatives and a number of tour operators that help to hone his specialities in ecotourism and responsible travel.
Madin, in her new role, will be supporting Exo’s trade partners across Australia and New Zealand. Her tourism career spans 25 years, having spent time in wholesale and retail travel companies, airlines, hotels and DMCs. Madin was most recently the director of sales and marketing for Trails of Indochina in Australia and New Zealand.
Scene from The Accidental Detective 2: In Action, an action-comedy sequel starring Kwon Sang-woo, Sung Dong-il and Lee Kwang-soo
Scene from The Accidental Detective 2: In Action, an action-comedy sequel starring Kwon Sang-woo, Sung Dong-il and Lee Kwang-soo
The WebBeds Asia Pacific team is taking its Malaysian travel agency partners to the movies, in partnership with Korean entertainment company CJ Entertainment and Malaysian film distributor ATriNaga.
Through this tie-up, WebBeds’ clients in Malaysia can win an exclusive invitation to the official premiere of Korean box office hit The Accidental Detective 2: In Action, taking place July 10, 21.00 at TGV Cinemas, Sunway Pyramid.
To enter the contest and stand to win a pair of tickets, visit www.webbedsapac.com/blog/2018/06/malaysia-exclusive. The competition is open to all WebBeds travel agency clients in Malaysia. Entries close on July 5.
ToastTicket a response to post-demonetisation India and FIT trend
Thai Destination, which operates in the Indian outbound market, has launched ToastTicket.com to respond to India’s move towards a cashless society and the global trend towards independent travel.
The ToastTicket.com platform helps travellers plan their trips to Thailand by browsing and booking tickets for activities and attractions such as waterparks and performances.
ToastTicket a response to post-demonetisation India and FIT trend
The platform also offers a special selection of day and multi-day tour packages to destinations like Pattaya, Phuket and Chiang Mai.
Designed by Singapore travel technology firm Smart Travel Global, the web application allows travellers to access information on activities and adjust their travel plans and itineraries, with options to cancel the booking within 24 hours and to instantly make payment via smartphones.
Natwalai Niankhao, CEO of Thai Destination and Smart Travel Global PTE, is confident of the continued growth of Indian outbound travel, which numbered 20 million in 2017. Of these, seven per cent travelled to Thailand.
While the Indian market is still “not popular for travel business operators” in the destination, Thai Destination said in a statement that it expects the technology, worth nearly 10 million baht (US$303,301) in investments, to enhance the company’s fully integrated travel services and eventually triple the total revenue.
Natwalai said: “We have been operating in the Indian market for more than nine years, so we understand the needs and behaviours of Indian consumers. Moreover, Thailand remains one of the top destinations for Indian travellers and there is tremendous room to grow more.”