TTG Asia
Asia/Singapore Friday, 24th April 2026
Page 1289

Slowing tourism growth, rise of Indian market on Phuket’s horizons: C9

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Phuket now sees more year-round demand

C9 Hotelworks is forecasting a slowdown in the double-digit growth rates Phuket has witnessed in recent years, and India’s rising importance against China as a “mass travel machine”.

While airport arrivals grew 8% year-on-year, the gains posted were at their lowest level since 2015, according to consulting group C9 Hotelworks’ newly released Phuket Hotel Market Update.

India predicted to rise against China as Phuket’s mass feeder

The first half of 2018 saw arrivals soar by 17% versus the same period in 2017, but the second half of the year was marred by the Chinese boat accident, which decelerated momentum. By the end of the year, annualised hotel demand had declined by 4%.

Commenting on the rise and fall, C9’s managing director Bill Barnett commented: “The period of August through October eradicated the early gains in the year. At that juncture, despite negative industry sentiment of a continued drop, a soft landing ensued in the final two months of the year driven mostly on rates, and by year-end the new normal kicked in.”

Moving into 2019, Jesper Palmqvist of hospitality intelligence group STR noted: “When looking at the long-term historic trend, the pipeline of new supply but conversely also the increased competition in the region for Chinese demand, it is plausible that this recent pressure on Phuket performance will continue into the second half of the year, with an increased spread in performance among the hotels – basically a tightening of the market compared to the past couple of years.”

Further reflecting on the prevailing trade winds at the end of 2018, he said: “This trend continued throughout peak season into 2019 where January was similar to that of 2015, with overall demand shifting by -6% compared to the same month last year. Indications in daily data for the important month of February echoes the sentiment hitting numbers close to 2017, leading to peak season ending with a noticeable step back. In addition, it is likely that March may also see a year-over-year decline from last year, but as we approach low season again we do not expect negative growth to continue to the same extent.”

Among key trends expected to shape the island’s tourism road ahead, Barnett expects intensified competition for Chinese travellers from other destinations in the region.

And as hotels fight for market share, there will be increased rate volatility.

“Phuket over the past few years has successfully managed to cash in when the going was good, and drive higher rates during periods of high demand. With a China slowdown, appreciation of the Thai baht and growing competition, rates are likely to be under attack in the foreseeable future,” Barnett explained.

With surging land prices in Bangkok and other key Asian CBD areas, developers are adjusting their return outlook and continue to either transact properties in Phuket or undertake greenfield developments. A second factor is property development groups looking to mitigate risk in a challenged real estate sector and look at recurring cash flow investment models.

Closing out the outlook on Phuket, another of key takeaway from C9 Hotelworks report is that India is seeing a rapid escalation of market prominence. In 2018 Indian inbound travellers recorded a 56% year-on-year increase as direct flights to the island were opened from Mumbai, New Delhi and Bengaluru. With more airlift coming in 2019, eyes are now turned to the subcontinent as a supplement for the mainland China mass travel machine.

Hyatt confirms dual openings in Vietnam

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Rendering of public area at Park Hyatt Phu Quoc

Hyatt has announced the opening of two new hotels in Vietnam in 2022 – the Park Hyatt Phu Quoc and the country’s first Hyatt Place hotel in Ho Chi Minh City.

Hyatt Place Saigon Phu Nhuan, which marks the debut of Hyatt’s select service brand in the country, will feature 200 guestrooms, a cafe, grab-and-go food market, bar, lobby lounge, outdoor pool, fitness centre as well as two meeting rooms totalling more than 255m2.

Rendering of public area at Park Hyatt Phu Quoc

The hotel will be located within two kilometres from the Tan Son Nhat International Airport and less than five kilometres from the city’s CBD.

In the same year, the country will welcome the Park Hyatt Phu Quoc, comprising 110 hotel keys and 65 residence units. All guestrooms, suites and villas will have sea views.

Resort facilities will include two dining outlets, a bar, a pool side barbecue, two swimming pools, a lakeside spa, a gym house with a lap pool, a Camp Hyatt kids’ village, more 400m2 of event space and an organic farm.

Located on the south-western tip of Phu Quoc island, Park Hyatt Phu Quoc will stretch across about 65ha of land bordered by a 1.5km-long white sand beach on one side and hills on the other.

The development will be a 30-minute drive from Phu Quoc International Airport, with direct access via the main north-south highway, and 40 minutes from Duong Dong, the island’s main town.

Expedia adds tools to help bring hotels in secondary Thai cities online

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Pimpawee: missed opportunities for hotels in Thailand's secondary cities

Expedia Group has launched two new features on its partner-facing portal to ease the digital transition for new hotel partners in Thailand who may be unfamiliar with online distribution.

As part of Expedia Group’s commitment following the recent signing of an MoU with Tourism Authority of Thailand (TAT) and the Thai government’s push for the country’s digital transformation through its “Thailand 4.0” initiative, the company will also be conducting a series of educational workshops to accelerate digital skills transfer to the hospitality industry in secondary cities.

Pimpawee: missed opportunities for hotels in Thailand’s secondary cities

According to a recent study, more than half of travellers use OTAs in their trip planning and OTAs convert the most travellers when compared with other booking sources.

Pimpawee Nopakitgumjorn, director of market management at Expedia Group, added that business opportunities are missed because the majority of accommodation in Thailand’s secondary cities are still offline.

“Hoteliers who are still operating offline will ultimately lose the opportunity to capitalise on Thailand’s growing inbound tourism”, said Pim.

To bridge the digital skill set gap and ease hotel owners’ concerns over the complexity of using digital tools, Expedia Group is introducing two new features on Partner Central, the company’s partner-facing portal.

Co-Browse is a trouble-shooting tool designed to solve hotel partners’ pain points when they have navigation problems on Expedia Group’s Partner Central platform. It provides hotel partner the capability to share their Partner Central webpage via a connection with Expedia Group consultant in real-time. Once a connection is established, the consultant can view, point to, and highlight areas of the screen to better assist hotel partners in navigating and performing operational tasks on Partner Central.

The other feature is the Adaptive Landing Page, designed to provide customised content and recommendations on the Partner Central homepage based on hotels’ current needs and familiarity with the different tools within Partner Central.

Expedia says the Adaptive Landing Page provides a simplified and more personalised experience for newly onboarded hotel partners to help them understand “the most essential tools and time-sensitive tasks” on Partner Central quickly, enabling them to optimise content, maximise visibility and accelerate booking potential on Expedia Group’s marketplace.

In addition to these online enhancements, Expedia Group will also be collaborating with TAT to organise a series of educational workshops to provide consultancy and digital expertise to hoteliers in secondary cities. These workshops will be conducted by experts from Expedia Group Lodging Partner Services.

Dream Cruises launches one-day itinerary between Guangzhou and Hong Kong

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Dream Cruises is rolling out a one-day cruise linking Guangzhou and Hong Kong onboard the World Dream.

The One Day Greater Bay Cruise will depart every Friday from Guangzhou (Nansha) to Hong Kong and every Sunday from Hong Kong to Guangzhou (Nansha).

World Dream will sail on one-day itineraries between its two homeports

During the promotion period from March to June 2019, every passenger will also receive a voucher worth HK$100 (US$12.70) for on-board consumption.

“Our new itinerary is perfect for first-time guests who would like to experience a cruise without the usual time and financial commitment of a regular length voyage,” said Kent Zhu, president of Genting Cruise Lines.

Dream Cruises began to deploy its ships to Guangzhou (Nansha), Shenzhen (Shekou) and Hong Kong in 2016 to operate cruises originating from the Greater Bay Area. Since then, it has developed 18 itineraries reaching 14 destinations and welcomed more than 1.8 million passengers by the end of 2018.

Dream Cruises says it will continue to promote the development of the cruise industry in the Greater Bay Area, including with its new Global Class ship scheduled for delivered by early 2021.

Travel and tourism players display solidarity following Christchurch attacks

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Night vigil for the victims of the March 15 Christchurch Mosque shootings

Travel and tourism players are showing solidarity in light of the unfortunate attacks at two Christchurch mosques last Friday.

Air New Zealand has capped one-way domestic fares for flights directly to and from Christchurch at NZ$139 (US$94) to assist customers needing to travel there to support those affected by the shooting tragedy.

Night vigil for the victims of the March 15 Christchurch Mosque shootings

The airline has had compassionate fare assistance in place since Friday, offering free travel to immediate family of deceased as well as discounted compassionate fares to other affected friends and family with close to 100 bookings made so far, including a number of group bookings.

All Christchurch domestic bookings made with Air New Zealand after 15.00 on Friday, March 15, will be refunded back to the level of the reduced fares.

Beyond the measures Air New Zealand has introduced for customers affected by the shooting tragedy in Christchurch, it has also been working closely with the prime minister’s office to support the transport of key people to Christchurch including emergency services personnel.

The airline has transported more than 70 police officers from around New Zealand to Christchurch and various emergency support personnel, including eight specialist doctors from Auckland, Hamilton, New Plymouth, Wellington and Tauranga.

The airline has also been working with the wider Muslim community to facilitate travel to Christchurch to assist with arrangements.

Meanwhile, G Adventures’ founder Bruce Poon Tip wrote a letter to partners in light of the tragedy, emphasising the purpose of tourism in fostering harmony.

“How do we confront the undercurrent of hate that fuelled the unspeakable and shocking tragedy that seems to be spreading across the globe? How can we each use our lives to promote peace, friendship and greater light? I believe that tourism, and the choices we make about how we use our time and resources, create a world that is more connected, empathetic, equitable and understanding,” he wrote.

Lombok earthquake triggers deadly landslide

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The earthquake struck near a tourist attraction in north Lombok, Tiu Kelep waterfall

A 5.8-magnitude earthquake that struck East Lombok yesterday has triggered a landslide in the island’s north, claiming the lives of at least two tourists and injuring several others.

The landslide took place around Tiu Kelep waterfall, a famous tourist attraction in Senaru Village, North Lombok.

Disaster struck near Tiu Kelep waterfall and left 40 tourists trapped at the attraction

Most of the 40 tourists trapped at the location were Malaysians and Indonesians, Mujaddid Muhas, spokesperson of North Lombok Regional Secretariat was quoted as saying by detik.com.

Reports said all of the 22 Malaysian tourists and 14 Indonesian travellers had been evacuated last night.

A series of aftershocks continued to rock Lombok several hours after the first quake that struck at around 14.00.

Rescue efforts are still ongoing.

Meanwhile, Indonesia Meteorology Climatology and Geophysics Agency reported that the earthquake was felt not only on Lombok island, but also neighbouring Sumbawa Island and Bali.

The latest disaster struck Lombok just as it is slowly getting back on its feet after the devastating earthquake and tsunami August last year.

The island, which was bereft of tourists after the disaster last year, last month started to see some 30 per cent growth in arrivals and was expecting to reach between 60 per cent and 80 per cent by summer this year.

 

Philippines mulls cruise tourism development plan amid Boracay concerns

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Cruise ship at Boracay, Philippines

The Philippines may have to revisit its cruise tourism development plan amid the ongoing overtourism challenge in Boracay, as the destination looks at reducing the number of cruise ship calls due to their environmental impact and low tourist expenditure.

Boracay is looking at reducing the number of cruise ships calling on the island, as tourism stakeholders have noted the low income from cruise passengers. They added that the passengers crowded out the beaches, and did not spend their tourism dollar at establishments such as hotels and restaurants. In addition, there was the question of ships’ impact on the environment including coral reefs.

Cruise ship at Boracay, Philippines

“The whole Boracay experience has compelled us to take a closer look at our development models – particularly for resort destinations or destinations that are getting higher (tourists) volume than the others,” shared Philippines’ tourism undersecretary Benito Bengzon Jr.

Bengzon cited the need for an “optimum mix between headcount and revenue” in cruise tourism. This is in light of the revenue per passenger of expedition ships usually being higher than mega ships, but the latter help to boost arrival numbers.

In addition, expedition ships offer a “low-density, high-value experience” with no more than 700 passengers. They are also compact and less crowded than ships with thousands of passengers. Such cruise ships also have greater flexibility, and can visit smaller destinations.

Bill Barnett, managing director of consultancy C9 Hotelworks, said: “Cruise ships should be a key part of Philippine tourism, and it’s a natural fit. But it needs planning, infrastructure and the ability to handle mass movements of people.

“For Cebu, Davao and Manila, it’s a no brainer given these can support (large numbers of visitors), but once you start talking Boracay and Palawan, it’s a questioning of having proper handling capacity and port management.”

Barnett believes the Philippine government should seriously consider cruise tourism, but urged them to develop the sector responsibly.

“So much of the Philippines is domestic-led or mass market, i.e. China and South Korea. It’s hard to understand the push back. Go to Tahiti, the Seychelles or other romantic island destinations and (see how) they thrive on the (cruise) sector,” Barnett added.

Similan Islands gets green light to limit daily visitor numbers

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Speed boats and tourists on an island in Similan, Phang Nga Province, Thailand

Thailand’s Similan Islands National Park, a popular diving and snorkelling spot in the Andaman Sea, has been given the green light by the Supreme Administrative Court to limit the number of visitors to protect the archipelago from further degradation, reported the Bangkok Post.

The Supreme Administrative Court’s decision last week overturned an earlier ruling from the Phuket Administrative Court, which said a plan to limit numbers by the Department of National Parks, Wildlife and Plant Conservation (DNP) was illegal.

Speed boats and tourists in Similan, Phang Nga Province, Thailand

Last October the department announced plans to limit daily visits to the park to 3,325 tourists and 525 divers, and that visitors could not stay overnight with permission.

However, the DNP’s plans was met with resistance from tour operators, who had petitioned the Phuket Provincial Court to annul the visitor limitations as it would severely affect their businesses.

This was followed by the Phuket Provincial Court’s issuance of an injunction against visitor limitations but the department appealed against the ruling.

Following the closure of Maya Bay, curbing visitor numbers to the Similan Islands is the DNP’s efforts to control tourism and limit environmental damage to Thailand’s popular destinations.

Sri Lanka and Maldives: an Indian Ocean pairing that works well together

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Elepahants safari in Minneriya, Sri Lanka

With Sri Lanka and the Maldives in close proximity to each other, just 50 minutes apart by flight time, tour operators are now seeing greater potential and value in promoting packages combining both countries.

The two markets complement rather than compete with each other, with the Maldives’ strongest asset being its beaches affording privacy while Sri Lanka is favoured as a destination for its diverse cultural attractions and wildlife parks, said Tracy Neureuther, director of Mosaic Tourism Consulting in Germany.

Elepahants safari in Minneriya, Sri Lanka

Echoing similar observations of Champika de Silva, cluster director of sales at Anantara Resorts Sri Lanka, said: “During my recent visit to Spain, almost all the tour operators and travel agents I met booked Sri Lanka using the Maldives for the beach stay.”

However, de Silva has yet to see the combo trend pick up for the German, French and Benelux markets to Sri Lanka, possibly “due to price” issues, although a small number of high-end British visitors are already booking Anantara’s Sri Lanka resorts for beach stays at the end of a round-trip destination with the Maldives.

Nevertheless, hoteliers like Sanath Ukwatte, president of the Hotels Association of Sri Lanka, whose Colombo-based Mount Lavinia Hotels group owns a 75-villa resort in the Maldives, now sees “huge potential in promoting joint packages” of both destinations.

While joint packages form just 10-15 per cent of its business, Maldives-based Coco Collection Hotels & Resorts/Sunland Hotels’ chief commercial officer Andrew Ashmore, likewise, sees a lot of potential in pairing up both destinations.

“(Demand) has grown of late as Sri Lanka is becoming a huge emerging (destination) for Europe. We see interest from mainly the UK and Germany. Generally it’s six (nights) and four (nights), or five and five, or seven and three,” he shared.

While pairing these two destinations may be a new segment for some players, Nalin Jayasundera, managing director of Aitken Spence Travels which owns the Adaaran chain of resorts in Sri Lanka and the Maldives, has been promoting joint tours for some time.

“At one time when there were no direct flights the Maldives, the Chinese used to visit Colombo en route to the Maldives and do combined tours; now there are direct flights to the Maldives,” he said, adding that there is potential to drive joint promotions for the European markets.

Garuda’s new Nagoya service likely to benefit corporate over leisure segment

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Nagoya (pictured) now connected to Jakarta

Indonesia’s outbound agents are hopeful that Garuda Indonesia’s new four-times weekly direct service between Jakarta and Nagoya – launching on March 23 – will bring more business both ways.

Ari Ashkara, president director of Garuda Indonesia, believes that the new service to Nagoya in Aichi Prefecture, Japan’s fourth largest city, will boost investment and trade opportunities in addition to attracting more Japanese outbound travellers to Indonesia.

Nagoya (pictured) will soon be connected to Jakarta

Rudiana, director of sales of WITA Tour in Jakarta, said this new route this would benefit Jakarta, Indonesia’s key business and administration centre where many Japanese companies are headquartered.

And with a flight schedule that arrive in Jakarta early in the morning, Rudiana predicted that the service would attract more business than leisure travellers. “In Indonesia, the most favourite destination for leisure travellers is Bali, not Jakarta,” he noted.

Like Rudiana, Pauline Suharno, managing director of Elok Tour, opined that the direct flight “will be very attractive for business travellers”.

As for the leisure market, Suharno hopes that the national carrier will launch competitive airfares to attract Indonesia’s outbound travellers. Otherwise, she added, Indonesian travellers are more likely to choose other airlines that provided more affordable tickets even if they are not direct flights.

Rudiana agreed, sharing that airfares would determine whether Garuda could win the market for the Nagoya route. If airfares were too expensive, said Rudiana, Nagoya is unlikely to attract leisure travellers as it is perceived as an secondary tourist destination in Japan.

“Tokyo and Osaka have been deemed ordinary by today’s Indonesian travellers,” he shared.