TTG Asia
Asia/Singapore Sunday, 28th December 2025
Page 124

Sustainable tourism certification – how to get started?

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Sustainability certification in tourism is increasingly gaining popularity among businesses in Asia, where interest is driven in part by increasingly common requests for sustainability components found in RFPs.

At the same time, younger consumers these days look at sustainability when considering travel options, be it mode of transport or the kind of accommodation.

Hence, the business case for sustainability certification is now stronger, much more than a decade ago.

Sustainability certification is the process where different travel and tourism organisations subject themselves to often rigorous audits of their operations using pre-defined criteria that are recognised by the industry, and in some cases, the government. The criteria often cover a range of areas, from social responsibility to environmental impacts, waste management, ethical practices, etc.

Questions facing many travel and tourism organisations are: How do we get certified? Which certification is most suitable for us?

The first thing to do is recognise that there are many certification labels out there, and at least a few are suitable for you. It is also important to note that a good label may not be the best for you.

The most suitable label could be one that is not widely recognised, but allows you to start from a low base without putting too much pressure on your company and resources. A company with six or seven staff may find requirements by an internationally recognised label too demanding for operations. Be aware that some criteria and indicators require the company to invest in additional technology and/or manpower.

You should choose a label whose standard contains meaningful criteria and indicators that do not stretch you too much.

You should choose a label that offers enough brand recognition and is already used by some companies in your industry and sector. Better yet, choose a label that is recognised by your government, as this would likely make funding accessible to you.

You should choose a label that that supports you too – a label with regional, if not local, presence, so that reaching out for help, advice, and technical assistance will not be too difficult.

You should also choose a label that conducts activities around your region, so that your participation in such activities can bring benefits to your sustainability journey.

Travel therapy for all

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Scott Dunn’s 2025 Luxury Travel Trend Report identifies some interesting trends. Which excite you most, especially when considering the Asia-Pacific traveller profile?
One is eclipse chasing, where travellers venture to remote corners of the world to witness celestial spectacles. We have some big itineraries for Greenland over the August 12 period when the eclipse will be happening. Eclipse chasers will camp around Greenland and spend time in the destination before taking cruises into the High Arctic, to Svalbad, Norway.

This has given us an exciting opportunity to design itineraries around eclipse chasing. It is not just Greenland, Iceland and the High Arctic where one can catch the eclipse; the northern parts of Spain and Portugal are likely to see it too, so we’re working on some itineraries around that area for the same period.

Another hot trend is the growing number of guests who are willing to travel outside the peak periods. With climate change, we are seeing that shoulder seasons and even low seasons are proving to be a valuable time for travel, from a weather perspective. Obviously, travellers can make the most of the better value and lower costs when travelling (during shoulder and low seasons), but this trend also corresponds with our luxury guests not wanting to feel that they are contributing to overtourism.

As a result, Scandinavia countries (usually associated with winter travel) are becoming really popular during the summer. Finland, Norway, and Iceland have all picked up for summer travel.

We are also seeing greater interest in all-inclusive options. The luxury travel sector isn’t as largely affected by inflation and economic pressures on cost of living as other parts of the market, but there is still a strong demand for travel value. Families heading to resorts prefer all-inclusive options. They can enjoy the resort and not have to worry about how their children are getting and paying for their drinks and food.

We have seen a 24 per cent increase in all-inclusive travel bookings from the Asian market, comparing July 2022 to June 2023 with July 2023 to June 2024.

In fact, this all-inclusive preference lends to the increasing interest in cruising. We recently launched a Journeys by Land & Sea offering, which combines highly designed land itineraries with some of the best-in-class cruising and yacht options.

Another trend we are seeing is people wanting to go away for longer, slower travel and spending more time in destinations.

There are not many all-inclusive options within our region, so does that mean luxury travellers here wanting this option would have to holiday more in the West?
Yeah. I think that’s fair to say. Well, the resorts in the Maldives do, but the all-inclusive concept is generally more of a European offering. Travellers here wanting an all-inclusive holiday could go to Europe, or the Maldives, or get on a cruise. Greece has good all-inclusive offerings.

Your report also highlighted the strong appeal of China as a destination. Why has attention shifted to China?
Bookings for China are up from Singapore and from across our group. Based on Scott Dunn’s global data, bookings for China travel increased by 400 per cent between 2023 and 2024. This is a comparison between bookings from July 2022 to June 2023 with July 2023 to June 2024.

I think the strong attention on China is driven partly by the fact that Japan is so busy and popular. People have either been to Japan and want to do something else or have struggled to get the availability they want in Japan and South Korea.

For the Singapore traveller market, that interest may be due to ancestry – some guests (of the Chinese race) are wanting to go back to regions where their families were from and to immerse in the history and culture.

There was also a lot of tourism infrastructure development and investment in different parts of China over the pandemic period, especially in Yunnan and Sichuan provinces, and in particular the rise of luxury hotels. That has an impact on tourism and we are seeing people going into these regions as well as the usual Beijing and Shanghai.

Where else in China is Scott Dunn researching to ensure the well-travelled customer has somewhere fresh and not-so-commercialised to brag about?
We have just started to map China out properly. We’re seeing things in Chengdu that we want to explore, and there are parts of Yunnan’s Tibetan Plateau that we are looking to expand (our itineraries) into. We are still in the early stages. We see China as a big opportunity.

Travellers want to get off the beaten track to discover lesser known destinations. Does the world have enough hidden gems, and does it matter to luxury travellers if the tourism infrastructure isn’t so well developed but the sights are incredible?
I do think there are lots of hidden gems around the world. However, I see it this way – there is a younger demographic of luxury travellers coming through now, they are aspirational and interested in destinations like Laos and Cambodia, which the travel and tourism industry no longer regards as off-the-beaten-track.

To your question about destination infrastructure, luxury travellers are fine as long as they know there is security behind them, the programme is well organised, they are staying somewhere comfortable and of a certain quality, and they have good guides on the ground to give them the experiences they want.

Our travellers are not concerned about going to destinations that are remote.

You’ve raised an interesting observation about the young and aspiring luxury travellers and those with old money. Do you mean that the young and aspiring ones tend to go for familiar destinations whereas the rich and well-travelled are more explorative?
That’s broadly right. We are seeing the well-travelled older generations spending more time in destinations, and taking things slower. They are taking river cruises and ocean cruises. Train journeys are becoming popular again, so we’re seeing demand pick up (among this traveller segment) for Belmond predominantly in Europe and a little bit in South Africa.

We have just signed on with the Golden Eagle Luxury Trains that go across China, and are looking to do more of the Silk Road over the year ahead.

Young and aspirational travellers are a bit more of a typical traveller. They have short periods of time that they can go away for, and would cram as much in as possible. They are also that Instagram generation, so they like staying in places with rooftop pools, dining at The World’s 50 Best Restaurants – all to be seen travelling well.

Let’s talk about meaningful travel – how can travel designers ensure programmes are truly meaningful to the host community and the explorers, and not exploitive of locals?
That’s a great point. Organically, we are seeing that luxury travel is moving away from high tourist destinations.

We’ve just employed somebody to look at our overall sustainability strategy. Our focus is on understanding the impact our guests and therefore what we do have on the local communities. In line with that, we’ve just started to identify some global partners that we want to work with on our sustainability push, where we can positively and meaningfully support the communities of places where our travellers are visiting.

The great thing about tourism is that it can be such a huge economic driver. We are making sure (that our itineraries) contribute to local communities (that need more tourism earnings) by keeping guides and drivers busy so that they have work and can invest back into lifting their communities up economically.

At what point would you say that a hidden gem is no longer hidden?
Probably once the destination starts getting cruise liners with 10,000 people coming off?

The definition can be quite a personal thing. There are a lot of islands around South-east Asia that are relatively remote and are considered hidden gems for every generation of travellers that visits.

Perhaps hidden gems could be defined by the balance of tourism. Once big crowds set in and the authenticity of the destination evolves, then it is no longer a hidden gem.

However, changes caused by tourism is not always a bad thing. Asia is not the same as it was 10 years ago, but as it evolves it grows while still offering plenty of hidden gems.

As a luxury travel specialist who must have experienced so much, where in the world stokes your interest today?
I’ve got a young family now, so our ability to go far and off the beaten track is somewhat limited. We enjoy our beach resort holidays, as it gives us a real chance to spend some quality time together. We are big fans of Krabi in Thailand, and are off to Soneva Fushi and Soneva Jani in the Maldives in May. We are also going to New Zealand for a couple of weeks.

I’m very keen to climb Mount Kinabalu (in Malaysia) and hope to do that with a friend. I’m also keen to experience China at some point this year. I intend to stay put in Asia-Pacific this year.

Well, there are a lot of places in our region for us to play.
Absolutely, you don’t need to go far.

Explore a different side of South Korea

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Famous for its beaches, seafood and international film and art festivals, Busan is one of the country’s most popular tourist destinations.

However, beyond Busan, the surrounding south-east region is considerably less well known. Working to change that, the Korea Tourism Organization (KTO) is promoting the cities of Busan and Ulsan, and Gyeongnam province – or conveniently referenced as BuUlGyeong – as a combined destination.

Haeundae Beach is one of Busan’s famed beaches

To promote BuUlGyeong, KTO is organising fam trips, engaging in digital advertising and social media marketing, launching initiatives to attract business events, conducting training and detailed itineraries for the travel trade, and partnering OTAs, shared Park Chul-ho, senior director of regional tourism promotion at KTO.

Busan’s excellent international connectivity is a natural jumping point for visitors to travel to other parts of the region. The new Gadeok International Airport that is being planned for construction in Busan’s Gangseo district will handle international passengers, further complementing efforts to boost tourism.

The focus is on Busan’s oft-overlooked neighbour to the west, Gimhae, which is connected by the Busan subway and its northern neighbour, industrial Ulsan, the home of Hyundai.

Further inland, the Gyeongnam province is home to various towns, each with their own appeal where visitors can experience South Korea’s traditions and culture at various heritage sites, museums and attractions, activities, and outdoor landscapes.

“Ulsan offers a wealth of natural attractions like Daewangam Park and Taehwagang National Garden, ideal for ecotourism. Gyeongnam, with its scenic islands and coastal regions, is perfect for marine tourism, offering a peaceful and immersive experience in nature,” Park added.

Traditions and culture
The mountainous Sancheong county is known for traditional Korean medicine, including the legacy of Donguibogam (a classical Korean medical text), its herbal medicine-themed attractions, and natural healing resources like medicinal herb gardens and therapeutic facilities.

Home to Jiri mountain, which is rich in medicinal herbs, one can indulge in nutritious meals at homely restaurants featuring predominantly vegetarian dishes made from the local produce. With a long history of Buddhism, South Korea is home to many magnificent temples. One of the country’s three largest is Haeinsa Temple in Hapcheon, Gyeongnam province. Built in the 9th century, it is a UNESCO World Heritage Site that houses the Tripitaka Koreana, the most complete collection of Buddhist texts engraved on 80,000 woodblocks.

Jangsaengpo Whale Culture Village in Ulsan; photo by Audrey Ng

Other cultural highlights include the Ulsan Onggi Museum where traditional earthenware pots called onggi used for fermenting foods such as kimchi, are made. Over 50 per cent of the country’s earthenware pots are crafted here.

Another highlight is the Clayarch Gimhae Museum, the world’s first architectural ceramics museum, where the annual Gimhae Buncheong Ceramics Festival takes place. Gimhae has a long tradition of craftsmanship in Gaya pottery and Buncheong ware, with the traditional craft fast developing into a creative sector through modern projects.

Another venue worth visiting is Jangsaengpo Whale Culture Village in Ulsan, which showcases a controversial tradition. Before whaling was banned, Ulsan had a long history of whaling that dates back to prehistoric times, as evidenced by the petroglyphs that depict scenes of whale hunting carved into the ancient rocks at Bangudae Terrace.

These days, there are whale watching cruises and Jangsaengpo that gives visitors an insight into the evolution of whaling through life-sized retro-style exhibits of an old whaling village. At the Ulsan Petroglyph Museum, a fascinating insight into Korea’s prehistoric heritage can be found through archaeological exhibits and an interactive children’s area.

Ganjeolgot Cape is South Korea’s first place to see the sunrise; photo by Audrey Ng

Natural beauties
Busan’s port location has earned it a reputation for its scenic beaches, notably Haeundae and Gwangalli. Along the coast, endless ocean views and rugged coastline make for picturesque walks, with sites such as the Oryukdo Skywalk often regarded as the dividing point between the East Sea and the South Sea; Songdo Cloud Walk, the largest in Busan; and Cheongsapo Daritdol Observatory offering various options to appreciate the sights.

Neighbouring Ulsan in the north also claims several scenic spots as its own.

Ganjeolgot Cape, a new tourist attraction, is the first place in South Korea to see the sunrise. Unsurprisingly, it is a popular site for New Year’s Eve fireworks.

Another coastal attraction in Ulsan is Daewangam Park, which offers a walking trail through a pine forest with various flowering trees including cherry blossoms. Marked by a lighthouse, there is a suspension bridge that offers views of the ocean and city, and another bridge leading to coastal rock formations.

Outdoor fun for all
Travellers of all ages can also experience outdoor leisure activities. Opened in December 2023, the Taejongdae Ocean Flying Theme Park is home to a 653m zip line that offers stunning views of the Yeongdo Coast and Taejongdae Jagalmadang Beach.

For a mix of culture and outdoor fun, Gimhae Gaya Theme Park is an edutainment park built to celebrate the iron-rich Gaya Kingdom. Activities include archery, pottery, rail bike, zip line, and high elements course, among others.

TTG Asia takes Good Friday break

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TTG Asia’s online news bulletin will take a break on April 18, 2025 in observance of the Good Friday public holiday.

To our Christian readers, have a good Holy Friday and Easter Sunday.

The online news bulletin will resume on Monday, April 21, 2025.

Visa moves its Asia-Pacific travel campaign into next phase with airline partnerships

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The #TravelWithVisa initiative takes off in Hong Kong at the K11 Musea, set against the backdrop of the iconic Victoria Harbour

Riding on the success of its #TravelWithVisa initiative in Asia-Pacific, digital payment specialist Visa has elevated the campaign with partnerships with five international airlines – Air New Zealand, All Nippon Airways, Ethiopian Airlines, EVA AIR, and Singapore Airlines – to offer Hong Kong and Macau outbound travellers rewarding flight experiences with premium benefits.

The initiative will showcase Visa’s intercity smart mobility solutions that enable a more efficient door-to-door travel journey, along with merchant offers that curate new travel experiences and exclusive access to mega events across Asia-Pacific for Visa cardholders.

The #TravelWithVisa initiative takes off in Hong Kong at the K11 Musea, set against the backdrop of the iconic Victoria Harbour

The #TravelWithVisa initiative is regional in nature, designed to connect travellers with major destinations in Asia-Pacific. With a multi-phased approach, the initiative aims to enrich travel experiences, boost travel spending, and contribute to the region’s tourism economy. Visa stated that Asia-Pacific saw a remarkable 26 per cent increase in cross-border trips originating within the region in 2024, outpacing the global growth rate of 1 per cent.

Visa also noted that the region plays a pivotal role in shaping the future of tourism. In 2024, seven out of the top 10 fastest-growing travel destinations globally, in terms of arrivals, are from the region, including Hong Kong, Japan, South Korea, Thailand and Vietnam.

Stephen Karpin, regional president, Asia Pacific, Visa, said: “Travel is a powerful catalyst for fostering global connections, bridging cultures, and driving economic prosperity. This is at the heart of our #TravelWithVisa initiative, which is designed to unlock transformative growth opportunities across Asia-Pacific. By collaborating with a network of partners and leveraging our robust payment solutions, we are delivering exceptional value and seamless travel experiences to consumers. We also want to express our appreciation to the tourism offices for their support of our vision. Together, we are contributing to the tourism ecosystem and the economic development of the region.”

Shirley Yu, group general manager, Greater China, Visa, added: “As one of Asia-Pacific’s busiest aviation hubs, Hong Kong serves an important travel gateway connecting Greater China region and other parts of the world. Its accessibility, vitality and popularity as a destination have made it a constant focal point for travellers from around the world; hence, making it an ideal launchpad for the #TravelWithVisa initiative.”

Singapore Airlines embarks on million-dollar transformation of Changi Airport lounges

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Artist-Impression---T2-SilverKris-First-Class-Lounge-Bar

Singapore Airlines (SIA) will transform its SilverKris and KrisFlyer Gold lounges at Singapore Changi Airport Terminal 2 over the next two years, investing S$45 million (US$) to elevate the on-ground customer experience at its main hub.

Renovations will progress in phases, with works starting first on the First Class SilverKris Lounge and ending by 4Q2025. Construction of the new Business Class SilverKris Lounge is expected to begin in 4Q2025, and the new KrisFlyer Gold Lounge in 1H 2026. Full completion is expected around mid-2027.

An artist impression of the future SilverKris First Class Lounge Bar at Singapore Changi Airport Terminal 2

The revamped lounges will boast 50 per cent more space and seating capacity, and feature upgraded facilities, signature elements from SIA’s flagship lounges at Changi Airport Terminal 3, and an enhanced variety of F&B options.

The all-new First Class SilverKris Lounge will feature a spacious area with increased capacity, higher ceilings, and floor-to-ceiling windows. The renovated bar will offer a premium experience, including barista services in the morning.

The live cooking stations in the First Class SilverKris Lounge will serve a wide range of popular Singaporean, Asian, and Western cuisine of dishes, while the self-service buffet will also be expanded to mirror the offerings available at the SilverKris Lounge in Terminal 3.

The Business Class SilverKris Lounge will expand by 30 per cent, providing customers with more space and comfort. It will include a quiet rest area and a redesigned living room area with diverse seating options. The expanded self-service buffet, featuring both Asian and Western cuisines, will be complemented by a new full-service bar.

The KrisFlyer Gold Lounge will double its capacity, offering various seating options. New amenities will include in-lounge restrooms and shower suites, enabling customers to freshen up before their flights.

Yeoh Phee Teik, senior vice president customer experience, Singapore Airlines, said: “Building on the success of our Terminal 3 lounges, we are extending our signature hospitality and thoughtfully curated offerings to Terminal 2. This upgrade reaffirms our continued dedication to providing a seamless, world-class experience that meets the high expectations of our discerning customers.”

 

 

 

Aviation roundup: FitsAir, Philippine Airlines and more

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FitsAir

FitsAir begins direct flights to Kuala Lumpur
Sri Lanka’s low-cost carrier, FitsAir, has commenced new direct flights connecting Colombo with Kuala Lumpur. The service, which began operations on April 4, runs four times weekly on Mondays, Wednesdays, Fridays, and Sundays.

Philippine Airlines

Philippine Airlines expands Vietnam services
Philippine Airlines (PAL) will introduce non-stop flights between Manila and Danang beginning July 1, with an initial schedule of three flights per week.

The new Manila-Danang route operates every Tuesday, Thursday and Saturday, deploying Airbus A321 jetliners that accommodate up to 199 passengers.

PAL recently upgraded its Manila-Hanoi-Manila route to a daily service, and will launch flights between Cebu and Ho Chi Minh City (Saigon) starting on May 2.

In addition to the new PAL Manila-Danang, Cebu-Ho Chi Minh City routes and the daily Manila-Hanoi services, the airline also operates eight weekly flights between Manila and Ho Chi Minh City.

Saudia

Saudia introduces new Jeddah-Bali service
Saudia has launched a new route connecting Jeddah, Saudi Arabia and Bali, Indonesia, operating thrice a week on a Boeing 787-9 Dreamliner with 24 Business Class seats and 274 Economy Class seats.

The new service will cater to growing demand from leisure travellers, business professionals, and pilgrims heading to the Kingdom.

Conrad Centennial Singapore gets a new name

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Conrad Centennial Singapore hotel has been renamed Conrad Singapore Marina Bay on April 15 to reflect its connection to Marina Bay.

Conrad Singapore Marina Bay will unveil a refreshed lobby and new dining concept in early 2026

The name change will be followed by transformations of dining venue Oscar’s, which will adopt a new concept, and of the lobby to offer a new arrival experience. These changes are set to debut in early 2026, and be complemented by guest programming that offers deeper connections to Marina Bay’s cultural, artistic, and culinary vibrancy.

The Conrad brand, which is part of the Hilton portfolio, is represented by two properties in Singapore, with the other being Conrad Singapore Orchard.

Aman names its first luxury sea vessel

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Amangati

Amangati, which means ‘peaceful motion’ in Sanskrit, is Aman’s first luxury motor yacht, which will launch in 2027 to offer a summer season of private sailing around the Mediterranean.

Amangati will mirror Aman resorts’ tranquil land-based sanctuaries

The vessel is now under construction by T Mariotti in Genoa, Italy. The final product will feature 47 spacious luxury suites, each with its own private balcony, as well as four international dining concepts, a Jazz Club, a spacious Aman Spa, and an expansive Beach Club with direct access to the water at the stern of the yacht.

Amangati will be powered by a suite of green technologies, such as utilising battery power, to provide a more sustainable way of travel

The group’s chairman and CEO Vlad Doronin, said: “Naming Amangati marks a pivotal and inspiring milestone for Aman. The vessel will embody the very essence of our brand’s DNA, providing exceptional privacy, best in class amenities, now synonymous with Aman, and our signature unparalleled service not yet experienced on the water.”

Singapore story unfolds at Expo 2025 Osaka

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The Singapore Tourism Board has assembled a swathe of local creative talents – from installation artists and performers to visual designers and local brands – for the country’s showcase at the Expo 2025 Osaka.

The Singapore pavilion, titled The Dream Sphere, promises a multi-sensory journey for visitors, offering an immersive showcase of Singapore’s rich culinary heritage, distinctive retail offerings, and dynamic performing arts. From a range of exclusive collectibles to world-class gastronomy and live entertainment, The Dream Sphere is also a celebration of the country’s 60 years of independence and tells the story of how Singapore transforms its hopes and dreams into realities.

The pavilion encompasses an exhibition showcase; the 60 Dreams Collection; Dream Boutique, where exclusive souvenirs and merchandise from local brands are sold; Cloud Bar, where visitors can take a swig of expertly crafted beverages curated from local gins by Brass Lion Distillery, Compendium Spirits and Tanglin Gin; Shiok! Café, a culinary tribute to Singapore’s renowned hawker culture; and Dream Rhythms, where an eclectic mix of performances are put up.