TTG Asia
Asia/Singapore Thursday, 2nd April 2026
Page 862

A by Adina Sydney hires new GM

0

TFE Hotels has appointed Amanda Cottome as hotel general manager and brand experience manager at A by Adina Sydney.

Prior to this, Cottome spent more than five years working with Ovolo Hotels Australia as general manager of Ovolo 1888 Darling Harbour; and most recently, as group director of brand experience & culture for Ovolo nationally, where she drove and managed the strategic operational brand experience for the Ovolo group.

An experienced hospitality professional, Cottome has worked in many operational and management roles for major hotel groups in Australia, including Accor’s Mercure Sydney, the Wynyard Travelodge (SPHC), Urban Hotel Sydney St Leonards and Mirvac Hotels & Resorts.

Princess Cruises to resume cruising in Alaska this July

0

Princess Cruises is preparing to return to service in the US with a partial season of Alaska sailings from Seattle, with departures scheduled for July 25 through September 26, 2021.

The round-trip, seven-day cruises will be operated by Majestic Princess, and sale begins today.

Majestic Princess will call at signature ports, such as Juneau, the 49th state’s capital city, and offer guests the chance to see see Mendenhall Glacier

The cruises will call at signature ports, glaciers and attractions in Alaska, including Glacier Bay National Park; Juneau where guests could sight humpback whales; Skagway, a Gold Rush-era town; and Ketchikan, a quaint seaside port that is known as the salmon capital of the world.

Presently, dining, entertainment and shore excursion details are being finalised and will be communicated in the coming weeks.

These cruises are available for guests who have received their final dose of an approved Covid-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination.

Shangri-La Group unveils family-centric brand

0

Qatar Airways launches two-way conversion programme with Grab

0

Qatar Airways Privilege Club has struck a deal with Grab that allows its members to convert their Qmiles to GrabRewards points, and vice versa.

Through this partnership, 1 Qmile can be converted into 1 GrabRewards point and used to pay for Grab rides or orders. Privilege Club members can also convert 1,200 GrabRewards points into 100 Qmiles, further enabling members to reach their travel goals and enjoy an array of exclusive benefits, including flight rewards, cabin upgrades, extra baggage, Cash + Qmiles, and more.

Qatar Airways Privilege Club partners with Grab to give members more ways to spend their Qmiles

Qatar Airways CCO, Thierry Antinori, said that its partnership with Grab allows its Privilege Club members “to tap into food delivery, ride-hailing and cashless payment services with their Qmiles”.

He added: “As the world continues to overcome the global Covid-19 pandemic, many people are planning to travel and now is the time to start collecting as many Qmiles as possible for upcoming travels. This new partnership between Privilege Club and Grab helps our members reach their future travel goals and return to the skies even sooner.”

Marriott adds Malaysia hotel to Tribute Portfolio

0

Marriott International has signed an agreement with Malaysian property developer IOI Properties Group to rebrand the current 151-room Palm Garden Hotel in Malaysia into a Tribute Portfolio hotel.

Palm Garden Hotel to rebrand as Marriott International’s Tribute Portfolio following conversion

Located in the 318ha IOI Resort City and on the edge of the Palm Garden Golf Club, the hotel will undergo a renovation and begin operating later this year as the Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel, under the Marriott Bonvoy portfolio.

The hotel will feature a signature Thai restaurant, an alfresco bar, two large swimming pools, and a recreation centre with obstacle courses and various team-building facilities. For events and meetings, there will be 11 multifunctional event spaces including a ballroom with over 550m².

Vaccination is only the first step in this journey towards travel resumption

0

Over the last six months, we have seen travel gain hope with gradual reopening of borders and travel bubbles which then lead to a complete shutdown once again, as the second wave of infections hit more fiercely in some regions. At the centre of all these changes has been the focus on streamlined vaccination drives on which hinges the future of a safe and healthy global community.

While vaccination is the first step towards furthering a robust system that can help bring back the lost hope in travel, it will be necessary to keep more layers of checks at every step of the travel cycle even after the world is vaccinated, with the intention of keeping safety at the heart of the travel journey. In this light, travel and health credentials could play a game-changing role if integrated effectively in cross-border journeys.

To fulfil the promise of getting travel back on track, countries have not only streamlined the vaccine rollout, but they are also preparing a robust system on how the credibility of vaccination can be embedded in helping movements across borders with the help of the right credentials.

Governments continue to assess the effectiveness of digital identification modes like vaccine passports, digital green certificates planned by the European Commission, etc. to ensure that the future of travel is not just ready, but also safe.

Going beyond robust vaccination drives
For the past year, the advancements in health and travel tech were largely limited to screening and planning of travel. However, as the virus continues to pose more challenges, the question remains as to how sustainably the industry can address the anticipated rebound.

There is no doubt that going forward, the industry as a whole will require a more holistic approach towards the revival of travel that aligns with the realities of the constantly evolving scenario. Keeping this in mind, several stakeholders have introduced initiatives that incorporate an almost futuristic approach to travel – where human interventions and physical touchpoints can be reduced to curb the spread of Covid-19.

These include cloud lockers that allow safe storage and sharing of documents, e-passports, and eVisas that enable digital alternatives to travel documents, and lastly, the need for travel health credentials and their integration in global travel processes. These changes are slowly moving beyond concept stage and becoming a reality with the industry coming together as a binding force.

An interesting example of this includes an initiative by the World Economic Forum called Known Traveller Digital Identity (KTDI) that brings together a global consortium of individuals, governments, authorities, and the travel industry to enhance security in global travel. KTDI allows people to manage their profile and collect digital ‘attestations’ of their personal data, allowing them to consent to what data to share and when. The more attestations a user shares, the better it is for authorities to process travel seamlessly and smoothly.

Awareness will take us a long way
Understanding travel processes and being mindful of Covid-19-related requirements that vary from country to country beforehand will be critical. To help manage this, the World Tourism Organization (UNWTO) and the International Air Transport Association (IATA) recently announced a Destination Tracker in preparation for the restart of international travel.

The Destination Tracker is the result of both organisations joining efforts to boost confidence and accelerate recovery of the tourism sector when borders reopen. It is a free online tool that allows governments to provide information on Covid-19 requirements for travel and the measures in place at the destination. This can allow potential travellers to have a well-researched travel plan in place beforehand, with all the information verified by trusted bodies.

While these efforts aid the travel-planning journey, another critical intervention in international travel rests in the visa application process. As we move forward, adopting solutions such as eVisas and ePassport gates that allow essential travel documents to be digitally processed with added layers of data security, will only bring us closer to a digital-first future.

Although these are shifts to be considered at a governance level, collaborating and outsourcing these credential services will only see an upward trend as governments look to best optimise safety. A recent example of the same is the collaboration that VFS Global led with the technology company Accredify to issue health certificates that allow seamless travel from Indonesia to Singapore, providing for a safe bubble transit. The hope is to extend that model to more ‘safe travel’ corridors.

Undoubtedly, the introduction of travel-health credentials and verified information channels will help restore tourism in a seamless and well-screened manner. However, the revival of tourism will need to move beyond singular efforts and adopt a holistic approach that can help streamline the entire process of international travel with minimum risks to the traveller in the new normal.

ForwardKeys rolls out DMO-specific dashboard

0

Cruise cancellations spill in as Singapore enforces new restrictions

0

Singapore’s month-long Phase 2 Heightened Alert restrictions, which kicked off on May 16, has resulted in cruise cancellations, according to two major travel agencies.

Under latest restrictions, cruises out of Singapore must reduce their on-board capacity to 25 per cent, suspend outdoor activities and dining-in services, as well as limit travelling groups to two guests per cabin.

World Dream sails out of Singapore with Japan themes from May 28 to August 31

Both Dream Cruises and Royal Caribbean International, which operate special cruises out of Singapore for local residents, will continue to do so but with new health and safety provisions.

Koh Chong Wee, general manager at Citystate Travel, told TTG Asia that nearly 20 per cent of customers have cancelled their bookings. However, the majority are still keen to cruise, so assistance has been rendered to help affected customers postpone their trips to preferred future dates.

Over at Dynasty Travel, as many as 80 per cent of cruise customers have opted for cancellation while the remaining 20 per cent have decided to postpone their trip to the next school holiday period in November and December this year.

Dynasty Travel’s director of public relations and communications, Alicia Seah, said: “The current social distancing measures of limiting travelling groups to two guests per cabin is a big challenge as most of our customers are (cruising) with family and friends (and are in) groups of more than three or four persons.”

With Phase 2 Heightened Alert restrictions expected to run until June 13, sailings in the first two weeks of the June school holidays are affected. Most of the bookings for that period are from families with school-going children.

Koh explained that this group of passengers might have difficulties postponing their trips to the third or fourth week of the June holidays due to high occupancy. “Their only choice is to postpone to year-end school holidays. This might result in some customers cancelling the trip totally and asking for full refund instead of postponing it,” he added.

Singapore’s cruise industry was able to restart in late-2020 amid the pandemic when the Singapore Tourism Board launched a pilot scheme for round-trips that are only open to local residents. At a time where cruises have not resumed in many parts of the world, the success of these cruises-to-nowhere programmes has resulted in Singapore accounting for one-third of global cruise travellers.

Strong business leads, high value orders emerge from The Great ASEAN Travel Fest

0

Organisers of The Great ASEAN Travel Fest earlier this month have reported encouraging business performance for participating travel and tourism companies.

Close to 800 live business meetings were conducted online over two days, and 97 per cent of exhibitors expect travel orders to result from these interactions. Fifty-five per cent of travel orders are said to be valued above US$250,000.

Online meetings and informative destination presentations were offered

Despite the challenging travel landscape, the inaugural event attracted keen interest from buyers across the world. South-east Asian buyers made up the majority at 54 per cent of total attendance, a reflection of expectations that intra-regional travel will be the first to recover.

European and American buyers made up 11 per cent and six per cent respectively, indicating continued longhual interest in South-east Asian destinations.

Ricky Effendy, sales manager, business development with Hilton Bali Resort, Indonesia, said the property’s participation in The Great ASEAN Travel Fest has “helped to enhance our branding among buyers in the marketplace as we await borders to reopen”.

For Rovani Aliff, manager travel design and reservations South East Asia with Panorama Destination, Indonesia, the event brought “really good connections” with buyers from Asia and beyond, such as Zimbabwe and Turkey.

Attendees also found the event format easy to use and the programmes interesting. Jimmy Sim, manager – head of MICE & special projects with WTS Travel & Tours, Singapore, said the event was “different and refreshing” and “worthwhile to attend again”.

The Great ASEAN Travel Fest was organised by TTG Asia Media, and was held on May 4 and 5.

Fresh, green summer draws at Higashiyama Niseko Village

0

Higashiyama Niseko Village, a Ritz-Carlton Reserve is welcoming summer with special stay packages and four summer lifestyle programmes exclusive to guests.

Priced from 63,333 yen (US$581) per room, per night, the stay packages include overnight accommodation, complimentary breakfast, afternoon tea for two as a Book Direct Benefit, and flexible booking changes.

Summer lifestyle programmes at Higashiyama Niseko Village, a Ritz-Carlton Reserve will take guests down scenic routes and away to historical places, local farms and more

Various stay package options are available, such as The Maserati Experience, which include usage of a Maserati Levante – Special Edition for self-drive and Maserati in-room amenities.

Meanwhile, the four summer lifestyle programmes are designed for guests with intermediate to high fitness level. Options include a full-day Majestic Mount Yotei Hike, full-day Lake Toya e-Bike Adventure, half-day Scenic Mount Annupuri e-Bike Ride, and half-day Niseko Leisure Ride. All come with to-go lunch box and photo memories made by hotel staff on a GoPro.

For more information, email reservation.higashiyama@ritzcarlton.com.