TTG Asia
Asia/Singapore Friday, 30th January 2026
Page 48

Emirates opens Dubai facility for advanced hospitality training

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Emirates has unveiled a new training facility in Dubai to provide advanced hospitality instruction for nearly 25,000 cabin crew.

The US$8 million Emirates Centre of Hospitality Excellence includes a restaurant and lounge for up to 170 guests, presentation kitchens and eight classrooms. More than 10,000 cabin crew are expected to train there by the end of the year.

Emirates launches new Centre of Hospitality Excellence for cabin crew training

The centre focuses on service standards modelled on Michelin-star protocols, covering fine dining procedures, guest engagement and table service. It follows a partnership formed in 2020 between Emirates and the Ecole Hôtelière de Lausanne in Switzerland to develop a new hospitality strategy.

New recruits and experienced crew will receive training at the facility, which allows participants to dine as guests and experience a four-course lunch prepared by Emirates’ culinary team. The centre also includes a training kitchen where cabin crew learn plating techniques and presentation, as well as The Art of Service course, which focuses on communication, emotional intelligence and fine dining etiquette.

The centre will also host L’art du vin, Emirates’ wine education programme for cabin crew, launched in 2024. The programme offers three levels of wine training – Introduction, Business Class and First Class – covering tasting, wine heritage and food pairing.

The Emirates Centre of Hospitality Excellence adds to the airline’s existing training infrastructure, including the Crew Zone opened earlier this year at Emirates Group Headquarters, which provides workshops, wellbeing services and staff support. Emirates currently employs almost 25,000 cabin crew from over 140 countries, all trained at the Emirates Crew Training Centre in Dubai through an initial eight-week course covering safety, service and hospitality.

Thomas Ney, deputy senior vice president of service delivery, Emirates remarked: “Emirates continues to uplift the ‘fly better’ experience for our valued customers. We have invested in the highest levels of luxury hospitality training for our cabin crew, enabling them to really relate to the customers they serve and create unforgettable signature moments.”

Royal Caribbean prepares new experiences on Legend of the Seas

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Royal Caribbean will debut Legend of the Seas in July 2026, offering new itineraries across Europe and the Southern Caribbean with expanded dining, entertainment and family activities.

The ship features eight neighbourhoods with new dining options including the Royal Railway – Legend Station, tracing the Silk Routes, and the Hollywoodland Supper Club inspired by classic cinema. Other venues include AquaDome Market, Surfside Eatery, Basecamp on Thrill Island, Chops Grille, Izumi and Hooked Seafood.

Legend of the Seas will offer expanded dining, entertainment, and adventure for families across Europe and the Caribbean

Entertainment highlights include the Broadway musical Roald Dahl’s Charlie and the Chocolate Factory, AquaTheater shows, and the ice arena Absolute Zero, supported by over 20 bars and live music venues.

Adventure options include six waterslides, Crown’s Edge skywalk and zip line, mini golf at Lost Dunes, and the Adrenaline Peak rock-climbing wall. Pools cater to families and adults, and family areas have a new carousel and redesigned Playscape. Signature ship features include the Royal Promenade, Central Park and the Pearl kinetic sculpture.

Legend of the Seas will sail seven-night Western Mediterranean cruises from Barcelona in summer 2026 and Caribbean voyages from Fort Lauderdale in November 2026, all visiting Perfect Day at CocoCay.

The ship will be Royal Caribbean’s fourth LNG-fuelled vessel, incorporating waste heat recovery and shore power connection as part of the company’s plan for a net-zero cruise ship by 2035.

“With Legend of the Seas, we are bringing to life our most legendary vacation yet as we continue to push the boundaries with more of what guests know and love,” said Michael Bayley, president and CEO, Royal Caribbean.

Grand Hyatt Jakarta turns family stays into adventures

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Grand Hyatt Jakarta has introduced five themed kids rooms, each directly connected to the hotel’s Grand King rooms to ensure comfort and convenience for families.

The themes – Jungle, Voyage, Space, Castle and Submarine – feature distinctive décor and interactive play elements, along with matching costumes, accessories and mission cards designed to encourage children to explore the hotel. Completing the missions unlocks surprises and complimentary amenities, enhancing the family stay experience.

Grand Hyatt Jakarta introduces themed kids rooms for them to explore, play, and discover

To add to the experience, Grand Hyatt Jakarta has partnered with Miniapolis to offer exclusive Golden Tickets for kids room guests. The tickets include a train ride from the level three lobby to the Miniapolis playground at Plaza Indonesia and access to dedicated children’s activities around the pool on level five, creating a fully immersive and memorable family adventure.

For more information, visit Grand Hyatt Jakarta.

Globus names head of marketing for Asia-Pacific

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Globus family of brands (GFOB) has appointed Johanna Raeder as head of marketing for its Asia-Pacific offices.

Raeder brings more than 15 years of experience in the travel industry, having led growth-focused marketing strategies across airlines, cruises, hotels, and destinations. She most recently served as marketing director at Voyages Indigenous Tourism Australia and previously held senior roles at Norwegian Cruise Line Holdings and LATAM Airlines Group.

Based in the Sydney office, Raeder will oversee marketing strategy and the full trade and consumer marketing mix for GFOB across the Asia-Pacific region.

Raffles and Fairmont Makati appoints new hotel manager

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Raffles and Fairmont Makati has named Fergus Mac Devitt as its new hotel manager.

Mac Devitt brings over 20 years of luxury hospitality experience across Europe and Asia, including senior roles at Swissôtel and Fairmont properties in Germany, China, Japan, and Singapore. He previously served as hotel manager at Fairmont St Andrews in Scotland.

Having spent most of his career with Accor, the parent company of Fairmont and Raffles, Mac Devitt will now lead operations in Makati, focusing on delivering high-quality guest experiences.

Bali’s hotel industry under pressure to prove commitment to sustainability

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Tourism continues to drive Indonesia’s economy, but its environmental cost is drawing renewed attention. Bali’s recent floods have reignited debate over sustainability and calls for the hotel sector to take greater responsibility in protecting the environment.

At a coordination meeting of Bali’s hospitality industry, Hanif Faisol Nurofiq, minister of environment and head of the Environmental Control Agency, said: “The hotel sector is not only the driver of the economy, but also the face of the nation in the eyes of the world.”

Tree planting by hotel staff in Bali reflects growing efforts to integrate sustainability into tourism

He warned that tourism growth carries serious consequences for nature, citing the recent floods as a reminder of the impact of land conversion and shrinking green space.

He stated: “This is the time for the hotel industry to take responsibility for maintaining the ecosystem, not just enjoying economic benefits. We must ensure that tourism growth goes hand in hand with environmental sustainability.”

The meeting followed the 2025 Corporate Performance Rating Assessment Programme (PROPER) by the Ministry of Environment, which evaluated companies with significant environmental impact. Of 229 hotels assessed in Bali, none met the criteria for environmentally friendly properties, with some still receiving the Red ranking – the second lowest.

Hanif acknowledged hotels that have adopted energy-saving technology, improved waste management, and constructed green buildings. The government, he said, will continue to support such efforts through training, technical guidance, and policy measures to encourage sustainable practices.

Hotels that consistently apply sustainability principles will qualify for Green Hotel certification and promotional support. The ministry also encourages integrating corporate social responsibility with activities such as tree planting, watershed restoration, and the creation of green spaces. Hanif further recommended green infrastructure like meadows, green roofs, and vegetation walls, which offer ecological benefits while improving hotel surroundings.

“Simple steps such as planting trees, building infiltration wells, or reducing waste, if done together, will have a big impact on tourism sustainability,” he said.

The PROPER findings surprised many in the industry, as several assessed hotels had previously received national and international sustainability awards.

Rizki Handayani, deputy for industry and investment at the Ministry of Tourism, said the results would be discussed with the Ministry of Environment and the Indonesia Hotel and Restaurant Association (IHRA). “It is important for us to examine this closely because this assessment will affect branding,” she said, adding that limited land in urban areas like Jakarta poses challenges for compliance.

IHRA chairman Hariyadi Sukamdani said sustainability had become inseparable from tourism but noted ongoing difficulties.

“Space limitations are a key challenge for the hotel industry; because of limited land, many hotels cannot process waste on site and instead outsource waste management.”

At the Hotel Public Relations Summit, industry leaders said that despite internal sorting, separated waste is often re-mixed by collection services due to the lack of proper waste facilities. Hariyadi added that efforts to reduce carbon emissions also require significant investment, noting that switching from fossil fuels to electric energy remains costly.

Hilton survey reveals surge in sports and entertainment-led travel across Asia-Pacific

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Hilton has released new research showing that nearly half of travellers in Asia-Pacific are planning international trips around major sporting and music events.

The survey, conducted across China, India, Australia, Singapore and Japan, highlights the growing influence of sports and entertainment on travel decisions, with 70% of respondents citing quality of hospitality as a key factor.

Nearly half of travellers plan international trips around major events, with loyalty programmes driving demand for exclusive experiences

Interest in sports tourism is particularly strong in China (59%) and India (57%), with 70% of respondents willing to travel for events such as Formula 1 races, and 63% for concerts and festivals. These trips are often social, with most travellers attending alongside friends or partners. Among 18 to 24 year olds, 60% prefer travelling with friends.

Accommodation choices are driven by proximity to the event (72%), price (72%), and hospitality standards (70%). Respondents in China placed the highest importance on proximity (81%) and hospitality (80%). More than half (54%) of travellers across the region said exclusive access and rewards were strong motivators when choosing where to stay.

Hilton Honors, the company’s loyalty programme, continues to play a central role in enabling access to experience-led travel. At the 2025 Singapore Grand Prix, Hilton Honors members redeemed over nine million points for McLaren F1 Team VIP packages, which included trackside hospitality, McLaren-hosted activities and a two-night stay at Conrad Singapore Marina Bay. 40% of respondents expressed interest in redeeming points for access to exclusive hospitality lounges with food and beverage offerings.

This year marks the 20th anniversary of Hilton’s partnership with the McLaren F1 Team. Hilton is hosting the team at 21 properties throughout the race season, including in Singapore. The collaboration has evolved into a platform for fan engagement, with recent activations including a sleep soundtrack created by Lando Norris and Max Fewtrell, and the launch of the Stay Like McLaren Racing suite at The Trafalgar St James London, Curio Collection by Hilton.

Hilton Honors Experiences continue to offer members access to exclusive events, including the McLaren F1 Team VIP Experience at the Singapore Grand Prix. Conrad Singapore Marina Bay will feature interactive elements such as a reaction wall, photo opportunities with the McLaren F1 car, and a themed afternoon tea.

“Sports and entertainment tourism is becoming one of the defining travel trends in Asia-Pacific, and F1 is leading the charge,” said Ben George, senior vice president and commercial director, Asia Pacific, Hilton. “At Hilton, we have always believed that incredible travel experiences start with an exceptional Stay. Our partnership with the McLaren F1 Team allows us to connect guests and fans with the moments they are most passionate about – both on and off the track.”

Phnom Penh’s Techo International Airport opens, boosting Cambodia’s connectivity

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Phnom Penh marked a major milestone on September 9, 2025, with the opening of Techo International Airport, Cambodia’s largest aviation infrastructure project. Fully funded and built by Cambodian entities, the airport draws on Angkorian heritage in its design and begins operations as a modern hub for tourism and business.

The launch was commemorated with the arrival of Air Cambodia’s first commercial flight, greeted by a traditional water salute.

Techo International Airport, Phnom Penh’s new main international gateway on its opening day

In its first month, the airport introduced two new routes and supported Cathay Pacific by temporarily hosting aircraft during Typhoon Ragasa.

Developed by Cambodia Airport Investment Co. (CAIC) – a joint venture between the State Secretariat of Civil Aviation and Overseas Cambodian Investment Corporation (OCIC) – the airport is designed to handle up to 15 million passengers annually in its initial phase. It is expected to boost tourism, facilitate trade, and enhance Cambodia’s role in regional air networks.

The project involved a consortium of local and international contractors, engaging more than 200 Cambodian engineers and 17,000 workers. It demonstrates the country’s capacity to deliver large-scale infrastructure through a blend of domestic expertise and global collaboration.

The terminal blends Cambodian heritage with modern design, featuring rumduol (Cambodia’s national flower)-inspired structures and a nine-metre Buddha statue that creates a serene, culturally rich arrival experience.

To support operations, CAIC has partnered with Vinci Airports, Lagardère Travel Retail, Newrest, and Singapore Airlines Engineering Company for airport management, retail, catering, and aircraft maintenance.

Retail and dining options include Malis, Paul, Starbucks, Brown Coffee, Bodia, and Artisans d’Angkor, combining Cambodian heritage with international hospitality.

The opening coincides with the 25th anniversary of OCIC, which has played a key role in Cambodia’s economic development across infrastructure, real estate, healthcare, and education. The group has delivered over 10,000 homes and major transport projects across Cambodia, Laos, and Hong Kong.

Techo International Airport now stands as a symbol of Cambodia’s identity and ambition, positioning Phnom Penh as a growing player in global aviation.

“Welcoming the first passengers at Techo International Airport is a defining moment,” said Pung Kheav Se, chairman of OCIC and CAIC. “It creates new opportunities for Cambodia – for visitors, businesses, and investors – and marks the beginning of a new chapter for our country.”

Marriott unveils outdoor travel platform and nature-focused hotel collection

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Marriott International has launched Marriott Bonvoy Outdoors, a digital platform designed to help travellers discover and book trips based on preferred outdoor activities.

The platform includes access to more than 450 hotels, 50,000 homes and villas, and curated tours and activities across categories such as skiing, hiking, cycling, diving, surfing, fishing and paddling.

Travellers can now book nature-based stays and experiences through Marriott Bonvoy Outdoors

The company has also introduced the Outdoor Collection by Marriott Bonvoy, a portfolio of properties located in nature-focused destinations. These include cabins near national parks and boutique hotels in remote settings, offering basic amenities such as beds, running water and restrooms.

The first two brands in the Outdoor Collection are Postcard Cabins and Trailborn Hotels. Postcard Cabins operates over 1,200 properties across 29 locations in the US, each within two hours of major cities. Trailborn Hotels offers accommodation in areas such as the Blue Ridge Mountains, the Grand Canyon and Wrightsville Beach, North Carolina, with guided excursions and locally focused programming.

Marriott Bonvoy Outdoors has partnered with Outside Interactive to offer Marriott Bonvoy Moments, including hiking and kayaking in Hawaii, kayaking in the Maldives and snorkelling in Belize. Further Moments will be announced throughout 2026.

To promote the launch, Marriott Bonvoy has introduced the Drop Pin Challenge, a treasure hunt across 20 outdoor destinations in the US and Canada. Participants can scan physical map pins to earn Marriott Bonvoy points, with 10 million points available in total.

“We built Marriott Bonvoy Outdoors to help people, whether that’s cresting a mountain trail, catching the perfect wave, or simply finding quiet under the stars,” said Peggy Roe, executive vice president and chief customer officer, Marriott International.

“Travel is at its best when it speaks to who we are and what we love. It’s about reconnecting with yourself and the people you love in the places that inspire you most. With the new Outdoor Collection by Marriott Bonvoy, our curated Marriott Bonvoy Moments, and even playful activations like the Drop Pin Challenge with Dylan Efron, we’re not just offering places to stay – we’re opening doors to experiences that inspire, connect, and stay with you forever.”

Legoland Malaysia marks Halloween with return of Brick-or-Treat Monster Party

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Legoland Malaysia Resort will host its annual Brick-or-Treat Monster Party from October 2 to November 2, 2025. The event will feature themed activities across the resort, including workshops, live performances and interactive installations.

Visitors can begin at the Beginning Area, where children may participate in Lego Spider Build and Frankenstein Comes to Bricks, or join activities such as Scare Slam Dunk and Build-a-Lego Monster. At Kingdom Castle, guests will encounter the Witches’ Party and Vampire Carnival, as well as the Wicked Maze Runner and Lord Vampyre’s Carnival, which includes Frankenstein’s Games Room, a Candy Corn Hunt and the Trick-or-Trade Station offering limited-edition Halloween mini figures.

Families explore Halloween-themed activities at Legoland Malaysia’s Brick-or-Treat Monster Party, running until November 2

Daily performances will include Monstrous Morning Bash, Zombie Cheer Squad, The Great Candy Caper and Wizard’s Spellbound. Additional entertainment includes Monster Mash Mob and Jam with the Monsters, with a Monster Flash Mob scheduled every Friday and Saturday evening.

Weekend activities will include the Candy Trail, allowing children to collect sweets throughout the park, and Boo-tiful Bakes, a cupcake decorating workshop. A Halloween costume contest will also take place, with categories for Best Family Costume, Most Creative Costume and Most Monster-est Costume. Winners and runners-up will receive Lego sets.

Meet-and-greet sessions with Lego characters such as Frankenstein, Lord Vampyre, the Green Witch and Zombie Cheer Leader will be available. Other activities include the Candy Trail and Boo-tiful Bakes. The Monster Flash Mob will take place at 19.45 on Fridays and Saturdays.

The Great Monster Chase 4D will be screened during the event, featuring Lego characters in a short film with in-theatre effects including wind and lighting.

Children aged three to 11 who arrive in full Halloween costume will receive free entry with a paying adult from October 2 to November 2.

For more information, visit Legoland Malaysia Resort.