TTG Asia
Asia/Singapore Tuesday, 10th February 2026
Page 2661

TTC Indonesia launches Philippine version of B2B travel mart

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TIARA Tunggal Cemerlang (TTC) Indonesia, an event organiser that holds B2B outbound travel marts in Indonesia twice yearly, will conduct its first-ever Philippine edition of the mart this August.

“After organising 16 TTC outbound travel marts in Indonesia over the last eight years, we are now stepping forward by organising similar (events) in the Philippines,” said Tedjo Iskandar, owner and director, TTC Indonesia.

The move was facilitated through a joint venture with Philippine wholesaler TGEH Holiday, which led to TTC Indonesia opening an office in Manila.

Thepphitak Phankwan, executive vice president, TGEH Holiday, said: “The idea (to organise a B2B outbound travel mart in the Philippines) came after my company joined TTC Indonesia, and discovered how effective a B2B table-top event could be.”

The Philippine mart will take place in Manila on August 28 and Cebu on August 30.

Iskandar is targeting 100-120 sellers from various countries, while Phankwan is optimistic that he will be able to attract 500 buyers from Manila and Cebu.

“Many of the suppliers and tour operators who participate in our shows in Indonesia also target the Philippine market, so we are confident of our first event (in the Philippines),” said Iskandar.

Accor embarks on sustainability drive

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ACCOR is ramping up its commitment to sustainability with the launch of PLANET 21, a comprehensive programme that places sustainable practices at the core of its global business strategy.

“At a time when (Accor) is embarking on a phase of brisk expansion, we are reaffirming our commitment to responsible growth capable of generating shared value for all,” said Denis Hennequin, chairman and CEO, Accor.

With the enhanced focus on sustainability, Accor has made 21 commitments and is targeting the same number of quantified goals by 2015, including: employees trained in disease prevention in 95 per cent of hotels; 80 per cent of properties promoting balanced dishes; 85 per cent of hotels using eco-labelled products; a 15 per cent reduction in water consumption; and 10 per cent decrease in energy use at all owned and leased hotels worldwide.

Sophie Flak, executive vice president, Sustainable Development and Academies, Accor said: “Seventy per cent of our key account customers have integrated sustainable development criteria into their supplier policies, and one out of two take this criterion into account when choosing a hotel.”

Accor properties will only be allowed to use PLANET 21 messages if they comply with a certain level of sustainable development performance, or if they achieve an internationally recognised external environmental certification.

The name PLANET 21 is a direct reference to Agenda 21, the environmental action plan signed by 173 heads of state at the 1992 Rio Earth Summit.

Kunkler joins Minor as SVP hotel operations

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Robert Kunkler

MINOR Hotel Group (MHG) has appointed Robert Kunkler as senior vice president, hotel operations.

In his new role, Kunkler will oversee the operation of all Anantara and Avani properties worldwide.

He joins MHG from Jumeirah Hotels & Resorts, where he held the position of regional vice president, operations in Dubai.

Ascott appoints country GM for Vietnam

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Graham Black

ASCOTT has appointed Graham Black as country general manager for Vietnam. He will oversee Ascott’s operations and manage its serviced residence business in the country.

Black was previously Ascott’s general manager for Sydney from 2003-2007. Prior to that, he held senior roles at Stamford Hotels and Resorts, Park Hyatt, and Sheraton Hotels and Resorts.

Ascott currently operates two serviced residences in Ho Chi Minh City and three in Hanoi. The company is set to open Somerset Central TD Hai Phong City in 2013 and Somerset Danang Bay in 2014.

Opinion: Creating a more profitable business

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Tony Hopwood
Director
Hopwood TMC Consulting

WITH the ever-changing travel industry landscape, the need for your business to keep up with the pace of change is essential to future profitability.

As your customers get savvier, it is key that your staff have access to the right tools that allow them to “sell” their expertise to “win” new business (and in many cases retain your existing business).  This principle applies equally to both retail and corporate travel agencies. Obviously, the more equipped your staff are, the more advantage you have to increase your sales and revenue opportunities.

However, revenue is not the only element in driving a profitable business.  It is also essential that you understand your key cost drivers and develop business plans, or project initiatives, to continue to reduce, or at a minimum do more with the same level of cost.  It is important for you to identify each of your key cost drivers, and develop a plan that will deliver either cost reduction or productivity improvements to drive cost savings. These plans should be reviewed and refined, at a minimum, every year.

As an example, how often do you review the booking process of your staff?  Do you work with your technology partner to leverage their desktop and mid-office products?  By automating processes and removing duplication, storing data that is “re-usable” for the next booking, and integrating third party content within the desktop, you will drive efficiencies, promote time savings for basic booking processes and deliver enhanced content. Ultimately, this enables your staff to focus more on the customer experience and selling opportunities.

It is a fact that some of the initiatives you will consider may require some level of investment, either as a one-off project or potentially as an ongoing cost.  However, each initiative can be carefully examined to ensure it delivers a return on investment.  This could be in terms of “hard” dollar costs savings, or by improving the level of staff productivity and enabling you to produce higher sales volumes with the same cost base.

One simple option is to work closer with your technology partner. Leverage the tools and products already in place and evaluate other investment initiatives that deliver cost savings, with the goal to driving a more profitable business. For instance, have you considered the new wave of graphical user interface powered solutions or thought about building basic booking scripts within your existing desktop? In many cases, travel agencies are not fully utilising the features and benefits available to them within their existing desktop products. One simple change can bring about a world of new opportunities.

Hopwood is an independent consultant, specialising in productivity initiatives for the travel industry. He is the headline speaker at Travelport’s upcoming industry roadshows across Asia from May 7-11. For more information, visit tiny.cc/travelportroadshow

By Tony Hopwood, director, Hopwood TMC Consulting

Abu Dhabi rolls out roadshows to grow Chinese inbound

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ABU Dhabi is attempting to tap a larger slice of the growing Chinese outbound market by staging roadshows to raise its profile in Greater China.

The Abu Dhabi Tourism & Culture Authority (ADTCA) organised its inaugural Chinese roadshow from April 9 – 17 across five major cities: Beijing, Chengdu, Shanghai, Guangzhou and Hong Kong.

According to Mubarak Rashed Al Nuaimi, international promotion manager, ADTCA, the nine-day roadshow served as a platform to drive business interactions between Chinese outbound travel consultants and hotels, airlines, attractions and destination management companies based in Abu Dhabi.

A total of 11 Abu Dhabi tourism stakeholders and nearly 800 Chinese travel consultants participated in the roadshow, which will become an annual affair, said Al Nuaimi.

“The Chinese market is growing and the world’s first Ferrari World theme park (in Abu Dhabi) has been a big draw. In 2011, the number of Chinese visitors to Abu Dhabi increased by 29.6 per cent compared to the same (period) in 2010. We expect similar growth for this year given new flight connections,” he said.

Last December, Etihad Airways commenced four direct weekly services between Abu Dhabi and Chengdu. In March this year, the national carrier launched a Shanghai (Pudong)-Abu Dhabi route with five-weekly flights, which has been boosted to a daily service from April 16.

Starwood eyes growth beyond 100 hotels in China

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STARWOOD Hotels & Resorts Worldwide is set to grow its presence in China further, after surpassing its 100th hotel milestone in the country following recent openings in Ningo, Sanya, Yangzhou and Xian.

“About 70 per cent of our hotel openings in Asia this year are in China,” said Simon Turner, president of global development, Starwood Hotels & Resorts Worldwide. The hospitality giant plans to open 15 more properties in China by year-end, in addition to the eight hotels already opened in 1Q2012.

The 3,863-room Sheraton Macao Hotel, Cotai Central – the largest Starwood hotel in the world – will be unveiled in mid-September, while Westin properties will be added to China’s second- and third-tier cities, including Ningbo, Xiamen, Changbaishan and Taiyuan. Starwood will also debut two hotels under its Luxury Collection brand – Twelve at Hengshan in Shanghai and The Royal Begonia on Hainan Island.

“We’ve signed 12 new deals in the first three months of 2012 and Greater China accounts for 44 percent of our global pipeline driven by an ever-increasing Chinese domestic travel market, as well as the fast-growing international inbound market,” said Frits van Paasschen, president & CEO, Starwood Hotels & Resorts Worldwide.

According to a press statement by the hotel group, China is now Starwood’s second largest market after the US, fuelled by the growth of its Sheraton and Westin brands.

Indigenous tourism gets an airing in Sri Lanka

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SRI Lanka is keen to promote its indigenous tourism offerings as it gears up to welcome over a million visitors this year.

According to Rumy Jaufer, managing director, Sri Lanka Tourism Promotion Bureau, new products under development include visits to ethnic communities such as the Veddahs, a forest-dwelling hunting community, and the Kaffirs, a group of South Africans brought into the country as labourers during British colonial times.

Traditional dance and art forms will be promoted as part of the strategy. Highlights include a southern dance ritual from Ambalangoda town, which was practiced in ancient times to treat ailments, and the catchy Carribbean-style dance rhythms of the Kaffirs.

DVDs showcasing the various dances will be distributed among travel consultants for promotion, said Jaufer.

S. Paramanathan, president, Travel Agents Association of Sri Lanka said: “This is a good move and should have been done a long time ago. In places like Australia, tourists visit traditional settlements and learn about (local) cultures.”

More Russians visiting India with eased visa rules

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INDIA is seeing a surge in Russian arrivals, catalysed by the easing of visa regulations last year.

Since June 2011, the Indian Embassy in Moscow has started issuing six-month multiple-entry visas for Russian tourists instead of one-month single entry visas, and reduced the issuance period from two weeks to three days.

The Indian Embassy in Moscow issued about 150,000 visas last year, a rise of 24 per cent from 2010, and a significant increase from 54,000 Russian visitors in 2006. The trend is set to continue this year, with Russian arrivals in January/February 2012 recording a 20 per cent year-on-year growth.

Arun Varma, managing director, Allways Travel New Delhi, said: “Russia and some of the CIS countries have emerged as a major source market for Indian inbound, and because of their disposable income, the volume and receipts from these markets will continue to grow.”

Goa, which is frequented by Russians, received 133,000 Russian visitors last year. Between January 1 and April 15 this year, 520 out of 910 charter flights to Goa were from Russia, bringing 95,000 tourists.

Other destinations popular with Russian tourists include the Delhi-Agra-Jaipur route, Kerala, Kulu-Manali and Haridwar-Rishikesh in north India, Odisha in the east, and Andaman & Nicobar Islands in the south.

To augment the growing Russian inbound market, the Indian government will open a tourism marketing office in Moscow later this year.

Mandala continues resurgence with Medan-Singapore flights

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MANDALA Airlines started daily Medan-Singapore services on April 20, marking its first international route since its relaunch earlier this month.

The Indonesian LCC kick-started domestic operations on April 5 with 12-weekly Jakarta-Medan flights. Twice-daily Jakarta-Kuala Lumpur services will begin on May 4.

“Mandala Airlines is excited to serve the Indonesian community once again. (We are) committed to providing business and leisure travellers better connectivity on both domestic and international routes at attractive fares, so look out for upcoming announcements,” said Mandala Airlines’ president director, Mike Coltman.

Tickets for the Jakarta-Medan, Jakarta-Kuala Lumpur and Jakarta-Singapore routes are now available for booking via Tiger Airways’ website.