TTG Asia
Asia/Singapore Sunday, 12th April 2026
Page 2576

More air passengers using self-service, mobile offerings: SITA

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AIRLINE passengers want greater control of their journey and are looking for more self-service and mobile-based offerings during travel, according to the 2012 SITA/Air Transport World Passenger Self-Service Survey.

Based on responses from 2,526 international passengers passing through airports in Abu Dhabi, Beijing, Frankfurt, Atlanta, Mumbai and Sao Paulo, the survey found that 70 per cent of passengers now carry smartphones, which is fueling demand for services such as self-boarding and flight information updates via their mobile devices.

This year, websites were the most frequently used platform for check-in with 79 per cent of respondents using them regularly or occasionally. Kiosk usage also increased, with 77 per cent of passengers using them for check-in. Mobile check-ins grew by one third during this period, while 21 per cent of passengers used a mobile boarding pass.

Seventy per cent of respondents used a self-service channel to check-in on the day of the survey, up from 54 per cent last year.

Close to 90 per cent of passengers surveyed rated flight status updates on their mobile devices and self-boarding as their top self-service technologies, while 68 per cent picked automated bag drop as one of their top self-service offerings.

Sixty-five per cent of respondents said they would use flight status updates if offered via social media platforms, while 89 per cent would use them if offered via mobile devices.

Passengers surveyed also demonstrated a lack of enthusiasm for receiving service promotion or retail offers on their mobile phones, with just over half open to receiving advertising.

However, of those who were reluctant to receive advertising, 61 per cent said they would change their minds if airlines and airports personalised the messages, made them relevant and allowed passengers to control their delivery.

Contiki’s 2013-14 Europe tours 15 per cent cheaper

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CONTIKI, the touring specialist for 18 to 35-year-olds, introduced its 2013-14 brochure for Europe to trade partners in Singapore yesterday, having orchestrated similar launches in Australia, New Zealand and Canada over the past two months.

Some 11 new itineraries have been added, including Greek Flotilla Sailing, Best of Russia and Croatian Island Hoppers. Travellers can choose from 95 itineraries across six different travel formats such as Time Out, which takes participants to multiple-countries or particular regions at a fast pace; Concept Tours, which incorporates exclusive accommodation and activities; or Camping Tours, designed for individuals on tight budgets.

According to Contiki’s head of sales and marketing for Asia, Lynn Koh, prices for its 2013-14 European tours have tumbled by around 15 per cent relative to the 2011-12 edition. “The savings we’ve made from the depreciation of the euro and US dollar have been passed on to our customers. This is a point travel experts should actively highlight,” she said.

On average, the tours cost US$1,800 per pax, last between three and 46 days, with around 50 pax travelling together each trip.

Meanwhile, the 50-year old brand has launched a new marketing campaign to connect with the increasingly wired Gen X and Y segments. Entitled #noregrets, the campaign leverages social media platforms such as YouTube, Facebook and Twitter, as well as search engine optimisation to generate interest and encourage bookings.

“This is one of Contiki’s biggest and most unified marketing campaigns to date. The messages and language we’ve adopted resonate strongly with our target audience, which does not respond to traditional media such as print. The campaign will be rolled out solely online,” said Koh.

Workshops have already been conducted for travel experts in Japan and South Korea, while those based in Malaysia, Taiwan, the Philippines and Hong Kong will attend similar training sessions over the next few weeks.

Contiki plans to organise workshops for Singapore-based travel companies in early 2013, with refresher courses conducted prior to the bi-annual National Association of Travel Agents Singapore fairs.

Mainland China leads arrivals surge to Hong Kong

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VISITOR arrivals to Hong Kong during the first three quarters of 2012 grew 16.3 per cent year-on-year to reach 35.4 million, based on the latest figures from the Hong Kong Tourism Board (HKTB).

Of this number, 25.3 million were mainland Chinese visitors, a year-on-year increase of 24.2 per cent. The Individual Visit Scheme contributed 66.2 per cent or 16.8 million tourists, gaining 26.4 per cent from last year. The number of Shenzhen residents making visits with the multiple-entry visa hiked 58.8 per cent year-on-year to about seven million.

Among shorthaul markets, North Asia chalked up the best performance with 1.8 million arrivals, a year-on-year growth of 6.3 per cent. Over half (one million) of these visitors came from Japan – seven per cent more than last year – while the remaining 800,000-plus arrivals from South Korea represented growth of 5.4 per cent year-on-year.

From South-east Asia, arrivals reached almost 2.3 million, similar to last year’s figure, though the Philippines posted an encouraging 11.4 per cent boost in arrivals.

Overall longhaul overnight arrivals increased 4.2 per cent to more than 1.3 million. The UK contributed some 380,000 visitors (up 5.1 per cent), while arrivals from Russia displayed a marked increase of 48.9 per cent to 130,000.

HKTB expects to sustain the steady growth of arrivals in 4Q2012 to reach its target of 44 million visitors for the year.

Amadeus launches travel expert e-commerce seminars

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AMADEUS will organise a series of e-commerce seminars in the Philippines, Hong Kong, Malaysia and Taiwan to educate travel agencies on how to leverage online platforms to drive revenue and expand their businesses.

The Amadeus E-commerce Seminars will demonstrate Amadeus solutions such as Amadeus Agency Internet Engine, Amadeus Mobile Traveller and Amadeus e-Power, which remove the complexity around making travel arrangements online, and while on the move.

The seminars will be held for free in the Philippines, Hong Kong, Malaysia and Taiwan from now until December, with more markets in Asia-Pacific to follow.

SIA buys stake in Virgin Australia, which also nabs share in Tiger

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IN A synchronised move, Singapore Airlines (SIA) has acquired a 10 per cent stake in Virgin Australia Airlines for US$108.8 million, while the latter has secured a 60 per cent share in SIA subsidiary Tiger Airways Australia for US$36.2 million.

Virgin Australia is now co-owned by founder & president Richard Brandson (26 per cent), Air New Zealand (19.9 per cent), Etihad Airways (10 per cent) and SIA (10 per cent), with the remaining 34.1 per cent publicly listed on the Australian Stock Exchange. SIA also has a 49 per cent share in Branson’s Virgin Atlantic Airways.

The development comes almost one-and-a-half years after the two airlines inked a partnership agreement during the IATA 67th AGM and World Air Transport Summit in Singapore (TTG Asia e-Daily, June 7, 2011).

Since then, Virgin Australia has transformed from a low-cost into a full-service carrier. However, the airline’s unexpected investment in Tiger Australia means it has re-emerged in the LCC arena to take on Jetstar Airways, which is owned by arch rival, Qantas Airways.

Virgin Australia and SIA plan to grow Tiger Australia’s current fleet of 11 Airbus A320 aircraft to 35-strong by 2018.

SIA CEO, Goh Choon Phong, said: “This major development demonstrates the importance and strength of the partnership between our two airlines, and our shared commitment to an alliance that provides a wide range of consumer benefits. With this development, there is no doubt that SIA and Virgin Australia intend to be alliance partners for the long haul.”

Virgin Australia CEO, John Borghetti, said: “This transaction allows Virgin Australia to access the budget market, and enables Tiger Airways Australia to expedite its growth, providing greater competition in this important market segment.”

Meanwhile, Virgin Australia has made a US$101.9 million takeover bid for Skywest Airlines, a regional carrier based in Perth, Western Australia.

Chinese tours to Philippines pick up

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CHINESE group tour traffic to the Philippines is expected to recover by early next year, following the rescinding of the travel ban imposed by Chinese authorities in May due to the territorial standoff over Scarborough Shoal.

Bookings have been on the uptrend since October 11, but will probably only recover to pre-tension levels in February next year, said Lourdes Amansec, assistant general manager, Direction Travel & Tours.

Mary Ann Ong, market director, Blue Horizons Travel & Tours China, is anticipating an increase in Chinese arrivals around the same time. “I’m expecting that by Chinese New Year, bookings will be normal (again),” she said.

Amansec pointed out lingering problems in confirming airline seat availability since some carriers had reduced China-Philippine frequencies or stopped services altogether.

Cebu Pacific previously suspended Shanghai-Clark services, while Zest Air ceased Shanghai-Kalibo and Jinjiang-Manila operations, and shelved plans for Shanghai-Cebu and Beijing-Kalibo flights (TTG Asia e-Daily, May 14, 2012).

Ong told TTG Asia e-Daily, however, that “there (were) indications that chartered flights (would) resume soon”.

Taiwan, China target Muslim travellers

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TAIWAN and China are rolling out a series of initiatives to capture a larger share of the Muslim outbound market from Malaysia.

To grow the segment, the Taiwan Visitors Association this year distributed in Malaysia 20,000 free copies of the Traveling in Taiwan for Muslims guide book, which lists mosques and halal eateries, as well as Muslim-friendly attractions and accommodation in Taiwan.

“We have more than 100 halal restaurants in Taiwan,” said Tony Wu, director, Kuala Lumpur Office, Taiwan Visitors Association, adding that the office was planning to invite Malaysian media on a fam trip next year to showcase the destination’s attractions and offerings.

While Wu admits that Taiwan’s share of Muslim visitors from Malaysia is currently “not big”, his office is aiming to boost the segment next year to 10 per cent of the targeted 400,000 Malaysian arrivals, up from this year’s five per cent share of 350,000 arrivals.

This year also marks the first time the China National Tourist Office (CNTO) has its eye on the Muslim market in Malaysia, with the NTO organising several fam trips for Malaysian media and outbound travel consultants.

The most recent one, from October 10 to 18, was to Shanghai and Chinese provinces with large Muslim populations such as Ningxia and Gansu, said Tian Xin, director, CNTO Singapore. “We want to showcase our tourism attractions in China, our delicious food and shopping,” he said.

CNTO’s target is to grow its annual share of visitors from Malaysia to 1.5 million over the next few years, up from last year’s 1.24 million.

Virgin Atlantic sets sights on Hyderabad, Goa and Bangalore

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FRESH from launching daily London-Mumbai flights yesterday (TTG Asia e-Daily, October 5, 2012), Virgin Atlantic Airways intends to commence services to Hyderabad, Goa and Bangalore shortly.

Virgin Atlantic Airways chairman, Richard Branson, said: “We are looking at the availability of a slot at London (Heathrow) for additional connectivity to these three cities in India. Goa is a priority. Our investment into operations in India will touch £300 million (US$481 million) this year.”

Steve Ridgway, CEO, Virgin Atlantic, said: “Last year, we witnessed 12 per cent growth on our New Delhi route. We have deployed two new Airbus 330-300 aircraft on the Mumbai route, and the new service will open connections to London (Heathrow) and onward to Boston, Washington, Chicago, New York and Miami.”

Rajendra Dhumma, managing director, Classis Travels Mumbai, said: “The increase in seat capacity to London is always welcome, as it is the busiest sector from Mumbai for corporate and business travel as well as leisure tours. Moreover, traffic on this route will always grow to avail of connections to other cities in Europe, North and South America.”

More US customers searching for Lombok: Wego

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LOMBOK is currently trending across all Wego’s travel metasearch sites around the world, but growing fastest in the US.

Search volumes for Bali’s neighbouring island have jumped over 40 per cent year-to-date, compared with the same period in 2011, with one in every five searches made by American Wego.com users.

The trend matches the tourist arrivals captured by the Department of Culture and Tourism, West Nusa Tenggara, measuring 36 per cent uplift for Lombok in the first half of 2012, compared to 2011. Total visitor numbers to Lombok from January to June 2012 reached almost 500,000.

Indonesian travellers still dominate, but international visitors outpaced the average at 47 per cent for the same period last year. Over half of the users of Wego’s 52 country sites searching Lombok were using the local Indonesian site, wego.co.id, with the remainder consisting predominantly of travellers from Singapore, Australia and Malaysia.

“We’re seeing a trend that both domestic travellers and international visitors are discovering new destinations in Indonesia,” explained Graham Hills, managing director, Wego Indonesia.

“Bali may be the most frequently searched, but Lombok is rapidly closing the gap. The destination’s increased accessibility and recently opened international airport will only encourage more visitors and support the expansion of its hospitality sector.”

Ascott grows Vietnam portfolio

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ASCOTT has been awarded the management contracts for two new properties in Ho Chi Minh City.

The 100-unit Somerset Vista Ho Chi Minh City will open in December, while the 168-unit Vista Residences will be available for lease next month. Both properties are part of The Vista, a premier residential development.

Alfred Ong, Ascott’s managing director for South-east Asia and Australia, said: “With the government’s plans to transform Ho Chi Minh City’s District Two into Vietnam’s new commercial and financial centre, we see strong growth potential to expand into the area.”

Somerset Vista Ho Chi Minh City and Vista Residences will offer a range of apartments ranging from two- to four-bedroom units. Both properties are equipped with facilities such as a lap pool, a children’s pool and playground, a gym, a clubhouse with steam and sauna, a Jacuzzi, tennis courts and a golf putting green.

Meanwhile, Ascott’s first property in Hai Phong – Somerset Central TD Hai Phong City – is set to launch in 2013, while its inaugural property in Danang – Somerset Danang Bay – will debut in 2014.