TTG Asia
Asia/Singapore Tuesday, 27th January 2026
Page 2430

Historical Minamiza kabuki theatre opens for business events

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MINAMIZA, one of Kyoto’s earliest kabuki theatres, is opening its doors to business event organisers.

Minamiza was one of seven kabuki playhouses permitted by the Governor-General of Kyoto in the early Edo period, and is now regarded as the birthplace of kabuki, earning it a Japanese Tangible Cultural Property status in 1996.

VIP tours and private kabuki performances for corporate groups can be arranged. Minamiza’s spaces can also be hired for meetings, ceremonies and product launches.

Organisers using Minamiza for business events can apply for the Kyoto Convention Bureau and City of Kyoto cultural grant, which supports meetings, conventions or incentive programmes that incorporate cultural activities.

A spokesperson for Kyoto Convention Bureau said: “Many event organisers for business events choose Kyoto because it offers delegates the opportunity to enjoy traditional Japanese cultural activities alongside first class business facilities. The opening of the Minamiza theatre provides event planners with the ideal backdrop to showcase Kyoto’s heritage in a business environment. The theatre has already been used successfully for an awards ceremony and we look forward to seeing many more organisations using it for business in future.”

Ambassadors help Sydney snag events worth millions

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BUSINESS Events Sydney’s (BESydney) Ambassador Program has helped New South Wales (NSW) secure a number of events that will generate almost A$400 million (US$395 million) in economic impact over the next few years.

These events include the 12th Congress of the International Society for Organ Donation and Procurement 2013, secured with assistance from Jeremy Chapman, director, Renal and Urology Unit of Westmead Hospital; and the International Bar Association 2017, secured by a bid led by Fred Chilton, partner of Emil Ford Lawyers.

NSW deputy premier Andrew Stoner, patron of the Ambassador Program, acknowledged the value of business events as a key driver of the state’s visitor and knowledge economies.

Stoner said: “Business events benefit not only our economy, but our communities and our industries, through the opportunities they create for global networking, trade and investment, information exchange and innovation.”

Meanwhile, the Ambassador Program has grown in size, with 24 individuals inducted into the body on Monday.

Twenty of these individuals took on ambassador roles while the remaining four are Future Leaders, an extension of the programme involving early career researchers and industry leaders.

New ambassadors include Peter Schofield, executive director and CEO of Neuroscience Research Australia; Ron Trent, director, Department of Molecular and Clinical Genetics, Royal Prince Alfred Hospital; Bruce Spivey, president, International Council of Ophthalmology; and Timothy Walker AM, chief executive and artistic director, London of Philharmonic Orchestra.

New Future Leaders are Yvette Blount, lecturer in Accounting Department of Accounting and Corporate Governance, Macquarie University; Richard Payne, lecturer of Organic Chemistry and Chemical Biology, School of Chemistry, University of Sydney; Pep Serow, senior lecturer, School of Education, University of New England; and Kate Fairlie, chair of FIG Young Surveyors Network.

BESydney CEO Lyn Lewis-Smith said the bureau now had 78 ambassadors and eight Future Leaders, with plans to expand the programme even further over the next year.

“I have no doubt that, in 2013, our ambassadors and Future Leaders will continue to help BESydney to secure a diverse mix of events across a growing range of industry sectors and cement our position as Australia’s premier business event destination,” she said.

Beerfest Asia offers group booking deals

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THE fifth edition of Beerfest Asia, a four-day event at Marina Promenade, Singapore from June 13 to 16, is offering VIP packages for groups with up to 200 pax.

Tickets cost S$130 (US$104) per person for entry on June 13 and 16, and S$180 for June 14 and 15. The package includes express entry, admission to a reserved VIP area with air coolers and seating, S$50 worth of Beerfest Asia credits, buffet dinner from 19.00 to 21.00, one festival T-shirt and one souvenir programme.

A minimum booking of 10 pax per group applies.

Beerfest Asia, first launched four years ago to raise the profile of the beer industry, draws microbrewers and distributors who are keen on growing their brand in Asia. The event will feature more than 300 types of beer from all over the world, live performances, a comedy club, beer auctions and tasting workshops.

Trade day is set for June 13 and the event will open to members of the public over the following three days.

Better air links inspire hopes for stronger Eastern Europe MICE demand

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INBOUND agents in Malaysia are projecting growth in the incentive business from Eastern Europe this year, thanks largely to improved air connections to the region offered by Middle Eastern airlines.

Qatar Airways bumped up frequencies to Warsaw from four flights weekly to daily services on February 1, while Emirates commenced daily flights between Dubai and Warsaw on February 6. The latter, which has been flying daily to Prague since July 1, 2010, also increased its services between Dubai and Kuala Lumpur from 26 weekly flights to 28 from April 1.

Alex Lee, CEO of Ping Anchorage Travel & Tours in Terengganu, expects to see a 10 per cent year-on-year increase in business mainly from the Czech Republic, Poland and Hungary for the coming European summer this year.

Although Lee noted that most incentive groups from Eastern Europe were small, with less than 50 people each, he said that it was nonetheless a “good market to tap as the economy is growing, as compared to Central Europe”.

“(Eastern European incentive travellers) look for good beaches and shopping. We will work with our partners in Europe and attend trade shows such as ITB to further tap this market,” he said.

Luxury Tours Malaysia senior manager, Arokia Das, projects a 50 per cent increase in incentive business from the region for the European winter season based on advanced requests.

He said: “Our advantage is that many incentive groups have already been to Bali, Phuket and Bangkok and are now looking for new destinations in (Asia). Eastern Europe is a good market as incentive groups usually spend about five nights in Malaysia.”

Lee added there had been a heightened demand from corporate clients in Eastern Europe for corporate social responsibility programmes. To cater to this demand, Ping Anchorage Travel & Tours is working with the Department of Wildlife and National Parks, Terengganu and NGOs to develop day and night programmes on turtle and terrapin conservation in Terengganu.

Despite observations of stronger demand from Eastern Europe since late-2012, Malai Adventure managing director, Nasha Abdullah, said the market’s awareness of Malaysia as a destination was still low. “With Visit Malaysia Year just round the corner, we hope (awareness of Malaysia) will improve through government efforts,” she said.

Business Events Australia to target tummies of Singapore planners

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BUSINESS Events Australia will make food and wine experiences one of the key selling points in its destination promotion efforts targeted at Singapore event planners in the next financial year beginning July 1.

Karyn Kent, general manager of South/South East Asia & Gulf Countries with Tourism Australia, told TTGmice e-Weekly: “Our consumer demand research last year showed that Singaporeans who had been to Australia rated very highly their food and wine experiences in the destination. With that, we know there are huge opportunities in the food and wine aspect of Australia and we want to highlight the dining experiences in our branding activity next year.”

Kent believes that Business Events Australia must devise new ideas, such as by leveraging on dining experiences, to “keep Australia fresh and desirable” for Singapore event planners because it is an important source market with a high repeat visitor segment of 82 per cent.

“Singapore ranks the fifth largest in terms of overall arrivals and is our eighth largest business events market. In the South-east Asian region, Singapore is right at the top,” she said.

Australia welcomed 350,000 visitors from Singapore in 2012.

Dining festivals and events across Australia, especially those that can be included in a business programme, will be promoted. Examples of annual major festivals are Melbourne Food and Wine Festival in March, Noosa International Food & Wine Festival in May and Margaret River Gourmet Escape in November.

To further increase options in Australia for repeat clients, the bureau will also step up promotions of regional destinations, such as Phillip Island and Ballarat’s Sovereign Hill which are close to Melbourne, through roadshows and familiarisation trips.

“Singapore event planners know about the activities that can be done around iconic locations, such as the Sydney Harbour Bridge Climb, but not all are aware of our regional areas. Some of these destinations are not far from the big cities and are easily accessible within an hour or two, but they offer a completely different experience,” Kent said.

Lantau MICE players join hands for MICE promotion

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ASIAWORLD-EXPO and seven other tourism players, including hotels and attractions, have come together to launch a new promotion to drive MICE bookings into Hong Kong’s Lantau Island.

Events confirmed with any of the eight sellers by September 30 this year and held by August 31 next year will enjoy a 10 per cent discount on their total bill.

The partnership, formed to demonstrate the destination’s all-in-one business and leisure capability, also comprises Auberge Discovery Bay Hong Kong, Hong Kong Disneyland Resort, Hong Kong SkyCity Marriott Hotel, Ngong Ping 360, Noah’s Ark Hong Kong, Novotel Citygate Hong Kong and Regal Airport Hotel.

In the lead up to the promotion’s debut, the eight Lantau tourism players held a networking luncheon and a two-day tour of the destination for PCOs, PEOs and DMCs. The programme included a visit to Baby and Mother Carnival at AsiaWorld-Expo, a dining event at Novotel Citygate Hong Kong and a night’s stay at Regal Airport Hotel.

Attracting and retaining homegrown talent

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An orientation session for staff

WHO Two new hotels, Ramada Singapore and Days Hotel Singapore at Zhongshan Park, managed by Wyndham Hotel Group, have successfully tapped local talent, which makes up 70 per cent of their current staff strength of 219. Both properties offer a total of 800 rooms.

WHAT For new talent entering the workforce, they have a choice to be enrolled in the hotels’ Master of Experience (ME) Leap! Programme. All staff or associates, known as MEs, will be trained and assessed on the fundamentals of front office management and F&B operations, progressing to undertake advanced tasks in the roles of their choice. They will also be tasked to role-shadow a member of the senior management team and understudy an area of business management.

Meanwhile, mature and experienced candidates are targeted via a non-discriminatory application and interview process where many personal factors including gender, race and age of the candidates are deliberately left unknown until an official job offer is made.

Once onboard, staff are retained via various talent management initiatives. For instance, non-management associates are enrolled in a gain-sharing scheme where productivity gains from the team will be translated into monetary rewards. A series of competency tests will then qualify associates to move up to a supervisory role and receive a skills-based increment.

Employees are also offered perks such as a five-day work week, flexi-work hours to commence work between 07.30 and 09.30 and end work between 17.00 and 19.00, as well as telecommuting for project-based work, even for employees in operating departments such as rooms and F&B.

WHY Candice Lim, director of human resources for Ramada and Days Hotels Singapore at Zhongshan Park, said: “We are definitely committed to hiring locals as they are well acquainted with the local market and have greater adaptability and understanding of the local environment.”

She said university graduates were attracted to the comprehensive training and development road map as they had the unique opportunity to work in two hotels and be cross-trained in different areas across all facets of hotel operations.

As for the non-discriminatory job application process, Lim said: “It allows us to be very objective in our assessment of candidates and to base our selection processes strictly on their credentials.

“By putting forward a clear focus on the type of talent we are looking for, regardless of their age, gender and race, we are able to build a positive environment in recognising exceptional performance.”

Emphasising the importance of investing in HR, Lim said: “Being in the people business, our associates are our most valuable assets.”

TARGET Both hotels are looking to recruit another 100 staff members across all levels and functions for both hotels, including various managerial positions.

Fund launched for passenger self-service programme at Changi

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SINGAPORE’S transport minister Lui Tuck Yew yesterday announced that the Civil Aviation Authority of Singapore (CAAS) would be setting aside S$2 million (US$1.6 million) to aid airlines in developing self-service solutions at Singapore Changi Airport.

Speaking at the Aviation Community Reception 2013 last night at Marina Bay Sands, Lui said that the Airport Productivity Steering Committee, a collaboration between CAAS and airport stakeholders, had “rightly identified that it would be more sensible to deploy scarce manpower to areas where the personal human touch is needed”.

The fund would go towards letting airlines “trial the use of self-service solutions for passenger check-in and bag-drop”. Lessons gleaned from the trial would be improved for pilot initiatives to be rolled out on a larger scale at Changi.

CAAS has also earmarked some S$10 million for improving baggage handling for narrow body aircraft.

According to local broadsheet The Straits Times, the two measures come under the Aviation Development Fund programme by CAAS, which was launched in 2010 and aims to promote the development and competitiveness of the local aviation industry.

VisitBritain cultivates Indonesian market

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VISITBRITAIN is focusing on Indonesia as a new growth market in South-east Asia, a move that will be catalysed by direct Jakarta-London flights scheduled to start later this year.

The NTO has categorised Indonesia as a “nurture market” or a territory with solid inbound growth potential where it does not yet have a local presence.

Initiatives will include consumer marketing activities, but there will be stronger emphasis on working with the local travel trade and forming commercial partnerships with key stakeholders such as Garuda Indonesia. The airline will launch direct flights to London Gatwick in Q4 (TTG Asia e-Daily, February 5, 2013).

Further support will be provided by British trade and diplomatic missions in the country, said Joss Croft, marketing director, VisitBritain.

“We’re providing tools for the local travel trade and training and development for the Foreign & Commonwealth Office to allow us to enter markets like Indonesia,” said Croft. “We have a raft of tools in our toolbox including our digital platforms and our travel (consultant) training scheme, where we’ll bring buyers from Indonesia to the Hosted Buyers Marketplace in March.”

Croft added that the NTO was also keen to pick up insights on what motivates Indonesians to travel and what key packaged products would be able to sell.

For Britain, 21 key markets generate 75 per cent of inbound tourism spending, with many of the remaining territories to be categorised as nurture markets to build new growth. “If we do not activate that (remaining 25 per cent) then we will not meet our ambition of reaching 40 million arrivals by 2020,” said Croft.

Established markets in South-east Asia such as Thailand, Malaysia and Singapore will continue to receive support via trade events such as Destination Britain and Ireland, held from May 14-17 in Bangkok, local British embassies and global marketing activities.

Chan Brothers invests half a million in CRM system

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CHAN Brothers Travel is looking to capture and retain customers by offering personalised service through a new customer relationship management (CRM) system, which will be launched within the next nine to 12 months.

Speaking to TTG Asia e-Daily yesterday, Anthony Chan, group managing director, said: “With this system, the minute you make an enquiry we will register you if you are a first-time (customer), and the next time you come back we will recognise you and your preferences in both online and offline channels.”

Chan said such a multi-channel system would be the first in the Singapore travel industry. “The minute you call, we will recognise you through your number and the consultant will greet you by your name and ask you about your last holiday. Based on your last booking, we can quickly offer you the right programmes to suit your taste.”

As for online, Chan said the company’s website would recognise every user based on his or her customised preferences, so that destination pages and advertisements would be tailored to the individual.

The project, which costs approximately S$500,000 (US$402,106), was rolled out three weeks ago and is still in its infancy.

Chan said: “It is getting increasingly hard to satisfy customers because their expectations are always getting higher. So it is important that we can attract them with our unique, personalised service so they will always come back to us.”

He also added that the agency would look into increasing the “experience element” in its tours. For example, a recent tour to Spain incorporated a visit to a gypsy’s home.

“This is an experience business, rather than just booking a hotel or tour. We want them to have a good feeling when they are with us, so we create experiences for customers that are memorable,” explained Chan.