TTG Asia
Asia/Singapore Tuesday, 10th February 2026
Page 2211

MH370 incident ‘no impact’ on Singapore arrivals

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EXPECTING a dip in Chinese visitors following Malaysia Airlines’ (MAS) missing flight MH370, the Malaysian government is targeting Singaporean travellers to make up for the “deficit” in numbers.

According to Mohamed Nazri Abdul Aziz, Malaysia’s minister of tourism and culture, more than 60 flights from China to Malaysia have been cancelled since the incident in March (TTG Asia e-Daily, March 28, 2014).

Pointing out that the MAS incident has had “no impact” on the neighbouring market, Nazri said: “Most Singaporeans do not fly into Malaysia anyway because they will come in by car.”

With Singapore contributing more than half of Malaysia’s inbound tourism figures at 52 per cent last year, Nazri said the country is courting Singaporean travellers by promoting lesser-known attractions such as the proboscis monkey and the world-famous dive site Pulau Sipadan in Borneo. Singaporeans traditionally travel to popular destinations like Kuala Lumpur, Penang and Malacca.

As such, Malaysia implemented an advertising campaign earlier this year on Singapore’s public buses and tour coaches.

According to Nazri, the first quarter of 2014 registered a spike in Singapore visitors. From January to March, 3.5 million Singaporeans visited Malaysia, up from 3.2 million during the same period last year.

Nevertheless, Nazri admitted that the recent spate of kidnapping incidents in Sabah (TTG Asia e-Daily, May 7, 2014) has resulted in “another dent” in Malaysia’s tourism outlook.

“This has been most unfortunate and sad because the whole of Sabah has been affected although it may just be the East Coast,” he said. “However we will not be derailed by these incidents that are beyond us and we will continue to promote the destination.”

Meanwhile, Malaysia is also ready to promote the country to Chinese nationals again. Advertising campaigns were halted in the aftermath of the MH370 disappearance but have since been resumed, said Nazri.

Tigerair Mandala’s exit springs no surprises

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TIGERAIR Mandala announced yesterday that it is throwing in the towel and ceasing operations as of July 1, a decision that was met with regret but not surprise by the Indonesian travel industry.

In a media release, Lee Lik Hsin, group CEO of Tigerair, said: “Mandala’s financial results reflect the challenges that it is facing in the difficult operating environment. The partners in Mandala have jointly come to the conclusion to cease funding the airline’s operations.

“Indonesia remains an important market for us and we will continue to maintain active presence through Tigerair Singapore.”

Tigerair said that pulling the plug on Mandala will enable Tigerair Group to focus on its turnaround strategy, which includes fleet consolidation, strategic alliances and an asset-tight growth model.

Nevertheless Hasiyanna Koestoer, chairman of the Association of the Indonesian Tours and Travel Agencies Jakarta Chapter, said: “Any airline stopping operations always has a negative impact not only immediately on ticketholders and consultants who have placed ticket deposits with the airline, but the travel ecosystem too.

“A stop in operations means seat capacity loss. We all know airline load factors (both domestic and outbound) are high especially during peak season.”

Hasiyanna was also concerned if consumers would trust Mandala should it ever get off the ground again. “Mandala has collapsed before and when it started operations again, it seemed to be on solid ground with Tigerair and (well-known Indonesian business) Saratoga as investors, but (now) this happens,” she said.

Tiger Airways Holdings had acquired a 33 per cent stake in Mandala in January 2012 and upped it to 35.8 per cent September last year, through wholly owned subsidiary Roar Aviation.

Rudiana, board member of The Association of Air Ticketing Companies in Indonesia, said: “We anticipated that Tigerair Mandala would stop operations ever since they closed a number of routes a few months ago.

“However, with the number of airlines stopping operations recently, the Ministry of Transportation needs to take prudent measures in implementing laws on airline operations in Indonesia to protect the customers and travel consultants, who usually are the victims.”

Merpati Nusantara Airlines suspended flights in February (TTG Asia e-Daily, February 4, 2014) and Sky Aviation, in March.

Tigerair Group is providing all affected passengers with a flight transfer where possible or a refund on the ticket, but customers must contact the Mandala or Tigerair call centre by July 31.

Consumer engagement vital as ‘sheep now in control’

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CONTENT and user engagement are key to driving a successful online marketing campaign in today’s dynamic digital media landscape, but local social media behaviour must also be taken into account, advise tourism marketing practitioners.

“The 60s-70s travel marketplace was so easy to work in, like pushing a flock of sheep through the door and repeating the process every year, but the Internet has completely changed the farm because the sheep are now in control,” said Damian Cook, founder & CEO at E-Tourism Frontiers, speaking at PATAcademy-HCD which takes place in Bangkok from June 17 to 20 (TTG Asia e-Daily, April 3, 2014).

Cook emphasised that technology and social media have given rise to user-driven business models and tilted the power balance in favour of the consumer, making information sharing and active engagement critical.

With one-seventh or 1.2 billion people estimated to be on Facebook, Cook urged travel marketers to think of the world’s biggest social network as a “potential source market”, alongside other social media platforms like YouTube, Twitter, Instagram, Pinterest and Vine.

Despite its widespread use, Facebook, however, does not equally apply across the world.

Drawing attention to the popularity of different social networks in different countries – V Kontakte in Russia, for example – Jens Thraenhart, founder of Digital Innovation Asia, stresses the importance of “differentiating platforms for different markets” and “being locally relevant”.

Citing the example of China, where marketing potential is moving to second- and third-tier cities, Thraenhart commented: “China is probably the most complex market to market to…The rules of engagement on social media are different for Chinese versus Western travellers (TTG Asia e-Daily, May 27, 2014).”

He urged travel marketers to adopt a “dual strategy of clicks and bricks” to target Chinese travellers and singled singled out WeChat, which boasts 86 per cent of users based in China and a growing legion of some 40 million users overseas, as instrumental in communicating with Chinese consumers (TTG Asia e-Daily, May 28, 2014).

Its wide-ranging features, including text and hold-to-talk messaging, and photograph, video and location sharing, makes it ripe for suppliers to build applications to engage Chinese travellers.

When enquired if travel agencies have a harder time leveraging social media than DMOs and NTOs, E-Tourism Frontiers’ market development manager, Zeina Rifai, disagreed and urged travel consultants to instead build on their “brand awareness” to gain an upper hand over competitors by offering up-to-date news and insider knowledge to turn followers into loyal fans.

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Japan waives visa requirements for Indonesians

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JAPAN announced this week that Indonesian passport holders will be granted 15-day visa-free entry, while the multiple-entry visa requirements for Philippine and Vietnamese nationals are to be “substantially relaxed”.

These moves are the latest in a chain of initiatives to throw Japan’s gates wide open to the growing source markets of South-east Asia by liberalising visa policy. Thailand and Malaysia were exempted of visa requirements mid last year (TTG Asia e-Daily, June 14, 2013).

According to a press statement from the Indonesian embassy in Tokyo issued on Tuesday, the visa-free facility will be available for Indonesian citizens bearing e-passports who register at the Japanese embassy or consulates within Indonesia.

Travellers without e-passports will still need to apply for a visa but the requirements will be streamlined, especially for those travelling in groups organised by tour operators.

While a date for implementation was not included in the announcement, the new regulation is expected to take effect before the end of this year.

The Indonesian embassy in Tokyo noted that the Japanese government is rolling out new visa regulations for the travelling public ahead of the diplomatic and service passport holders, which is currently underway.

Changes are also afoot for travellers coming from the Philippines and Vietnam.

In the same statement issued Tuesday, it said: “For nationals of the Philippines and Vietnam, multiple-entry visa requirements will be substantially relaxed, and requirements for single-entry tourism visas will be relaxed to a quasi-exemption-equivalent level when applied via specified travel agencies.”

Miri boosts tourism infrastructure to get more MICE

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SARAWAK is banking on a new international standard hotel and ties with Brunei to promote northern Sarawak, particularly Miri City, as a MICE destination for the Asia-Pacific.

Leveraging Miri’s proximity to Brunei, Sarawak’s tourism minister Abang Johari Openg said the state will collaborate with Royal Brunei Airlines to promote packages to Northern Sarawak, using Bandar Seri Begawan as the main gateway.

He added: “We hope to capitalise on Royal Brunei Airlines’ network in the Asia-Pacific region to attract more leisure and MICE tourists to Miri.”

Miri is a 2.5-hour drive from Brunei and there are currently no direct air connections between Miri and Brunei’s capital, Bandar Seri Begawan.

To attract more foreign airlines to fly to Miri Airport, Malaysia Airports Holdings is throwing in free landing and parking for the first six months. Abang Johari said: “We hope this will entice charter services and when volume picks up, it will evolve into scheduled services.”

He said Miri city can accommodate small- to medium-size MICE groups as there are currently 2,400 rooms, a number that will be boosted by 328 when Pullman Miri Waterfront opens in 4Q2015.

MICE facilities at Pullman Miri Waterfront will include a ballroom with seating capacity for 1,000 delegates and six state-of-the-art function rooms. The executive lounge on the 24th floor will offer panoramic views of Miri City and the South China Sea.

Gerard Guillouet, COO of Accor Malaysia-Indonesia-Singapore said he foresees the business mix will be a “good mix of business, leisure and pure MICE”.

He predicts that MICE business will predominently be from the domestic market, and from Brunei and Singapore. Miri will also be a good post-event tour option for meetings and incentives held in state capital Kuching.

Currently, the only other international hotel in Miri is Miri Marriott Resort & Spa.

American MICE buyers grow an appetite for Asia

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DRIVEN by a recovering economic climate and stronger desire to venture into new destinations, US meeting and conference planners are showing a rising interest in Asia, according to feedback from buyers and exhibitors at The Americas Incentive, Business Travel & Meetings Exhibition in Orlando.

Dirk Ebener, CEO of Marietta-based Global CIF, is keen to explore Asia as a conference and tradeshow destination for his clients that span across 50 industries, ranging from consumer goods to automotive to woodwork.

“Europe and Asia are our top two considerations. Americans are more familiar with Europe whereas Asia is often not the first choice, but it’s my responsibility to change that,” said Ebener, adding that he is interested in South Korea, China, Thailand and Indonesia in particular.

Similarly, Asian destinations are also reporting emerging interest from the US, although a majority are enquiries for events that will take place in the next two to three years.

“Our enquiries for 2016/2017 have picked up by around 10 per cent from the MICE as well as leisure market from the US,” said Mohit Chopra, director – MICE & special events, Travel Pals (India). “These companies are mainly from the medical, transportation and economic development (governmental) industries, primarily interested in Delhi and Rajasthan.”

“Over the past two years, we have seen a 20 per cent increase in enquiries from the US, mainly for the incentive travel segment,” said Wang Haichen, deputy director of DMC department at China Star, which is expecting a 120-pax group from US Siemens to Shanghai later this year.

“Political figures from the US have also drummed up meeting interest in China,” he added, citing former US president Richard Nixon’s grandson’s visit to China in 2013 as examples of high-profile events that raise the destination’s presence among American meeting planners in recent years.

Wang is also positive United Airlines’ thrice-weekly San Francisco-Chengdu service launched earlier this month will bring more inbound travel to western China and surrounding areas like Tibet.

Likewise, Alberto V Santos Jr, OIC – international operations, Rajah Travel Corporation, commented that the maturity of the US market positions it to explore “newer” destinations like the Philippines.

Karem E Miranda, senior project officer, MICE and business development unit at the Philippines’ Tourism Promotion Board (TPB), agreed: “Americans have been to other places in Asia and they are just starting to know the Philippines. TPB started participating in MICE shows in the US three years ago. A lot of serious enquiries are for two to three years down the road.”

SMX Bacolod readies for October opening

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THE city of Bacolod in Western Visayas will welcome a fourth SMX convention centre by 4Q2014, bringing SMX Convention Specialist Corp’s total inventory of meeting space to 41,480m2, the largest offered by a Philippine supplier.

Dexter Deyto, vice president and general manager for SMX Convention Specialist Corp, told TTGmice e-Weekly that SMX Bacolod was looking at soft opening in the first week of October.

“It was a choice of either opening in Bacolod or Iloilo, but since Iloilo already has a convention centre in the works, it might be too crowded,” Deyto remarked.

“Bacolod needs one (too) and we have a lot of local support from the mayor’s office, the city council…they’re in fact helping us with the promotions already,” he added.

SMX Bacolod will have a gross floor area of 8,218m2, contained within the new 133,894m2 expansion wing of SM Bacolod.

According to design plans, the pre-function lobby will have 1,726m2 of available space, while function room areas cover 3,544m2. Five meeting rooms are available, ranging from 74-207m2. Pricing will be on a par with SMX Davao.

The facility has initial bookings for local regional events and will be marketed for social functions, business events and school activities.

Provisions for a yet-unnamed brand hotel in the new wing have also been made. “There’s always a hotel co-location…for now, the plan is to stick with the Park Inn by Radisson brand,” Deyto said.

A new website for SMX’s four convention facilities will also be launched in 3Q2014.

Stronger bookings at Grand Hyatt Taipei as it completes phase one of renovations

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THE 853-room Grand Hyatt Taipei has completed the first phase of its US$100 million makeover, with rooms in the West and East wings now sporting fresher, modern interiors.

Remaining renovations to the grand lobby, in-house dining establishments and exterior lighting are expected to finish by the start of 2015.

The makeover follows the hotel’s refurbishment of its Grand Ballroom in 2000 and Grand Residence meetings area in 2006, as well as other updates to various facilities throughout the years since its opening in September 1990.

Liling Chu, Grand Hyatt Taipei’s director of events, told TTGmice e-Weekly that the renovation works have helped to generate increased business, especially from new clients who are attracted to new facilities in the hotel.

“Business has been thriving,” Chu said, adding that the Grand Ballroom enjoys an average occupancy rate of 70 to 80 per cent.

According to Chu, domestic bookings make up 55 to 60 per cent of the hotel’s event business, and these functions are usually weddings and social gatherings. Conference and meeting packages offered by the hotel are mostly consumed by international companies with offices in Taiwan.

Although the hotel is now armed with updated hardware, Chu gave no indication that room rates and venue rental fees would be adjusted upwards.

Queen Sirikit convention centre crowned for event sustainability system

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QUEEN Sirikit National Convention Center (QSNCC) is the first events space in Asia to be accredited for ISO 20121: Event Sustainability Management Systems, its chief executive says.

Sakchai Pattarapreechakul, president of NCC Management and Development, which manages the centre, said the accreditation will help QSNCC consolidate its position as a leading “green” MICE facility in the region.

“We have been (ISO 20121) accredited for meetings, conferences and conventions, which are easier to control when it comes down to making sure all stakeholders meet the requirements,” he said.

“Exhibitions (accreditation) will take more time as it requires ensuring every stage of the supply chain, including suppliers, exhibitors and booth designers meet the required sustainability standards. This means the whole local industry needs to be able to deliver these standards. In Thailand, we’re not quite there yet.”

Sakchai said it took almost two years to train management and staff to the required standards, but now that has been achieved QSNCC can aggressively target events and associations which have environmental and sustainability requirements.

“We believe this trend (of sustainable events) will only increase in coming years,” he said.

QSNCC can now offer clients paperless events with a greater emphasis on technology and connected devices. “Paperless events are more expensive,” he said, “but we offer free Wi-Fi for the whole event as an incentive. We’re the first facility in Thailand to do so.”

Other green developments include ceasing the provision of drinking water in plastic bottles, providing free shuttle services to connect with local public transport and increasing parking space for bicycles.

QSNCC obtained TIS 22300: MICE Security Management Systems in 2008 and ISO 50001 Energy Management Systems in 2011.

The centre has invested 200 million baht (US$6.2 million) over the past few years and received support in the form of tax breaks, as well as subsidies from Thailand Exhibition and Convention Bureau which cover up to 40 per cent of the one million baht ISO accreditation fee.

Sunway Resort appoints hotel manager, resident manager

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SUNWAY Resort Hotel & Spa has appointed Taro Tan and Colin Yeoh hotel manager and resident manager respectively.

Tan began in his new role on June 16. He was previously based in Bangkok where he served both as hotel manager of Lancaster Bangkok and area director of rooms at the Landmark Lancaster Hotel Group.

Yeoh makes a comeback at Sunway Resort & Spa as resident manager after having left in 2008.

Since then, he has chalked up extensive experience with major international hotel companies and was last resident manager of Raffles Hainan.