AMADEUS has unveiled a new solution suite that it says will cut down the manual processing required of travel consultants in managing visa and passport requirements.
Launched in Asia-Pacific today, the Amadeus Visa Pass enables travel consultants to handle visa and passport issues throughout the travel cycle, including pre-booking, booking and post-booking stages.
At the pre-booking stage, travel consultants will be alerted to the visa and passport expiry dates for repeat customers via email and queue messages.
Amadeus Visa Pass will also automatically check visa requirements according to travellers’ nationality and intended destination once a booking has been made, and add the requirements into the Passenger Name Record for easy tracking and reference by the travel consultant.
In the post-booking stage, the solution can also aid travel consultants in creating, tracking and updating visa request applications through the visa tracking portal, and send application status updates directly to the traveller.
Leon Herce, vice president, distribution commercial, Amadeus Asia-Pacific, said: “The travel potential in Asia-Pacific is unmatched anywhere else in the world; however, visa processing is often complicated. Our goal is to simplify the visa management process as much as possible for both the travel agency and the traveller. Amadeus Visa Pass completely changes the way travel consultants can handle the visa process on behalf of their customers, which will undoubtedly remove some of the hassle commonly associated with visas in Asia-Pacific.”
