CRUISE Lines International Association’s (CLIA) board of directors have adopted a Cruise Industry Passenger Bill of Rights, detailing member cruise lines’ commitment to the safety, comfort and care of guests.
A condition of membership in the association, the Bill will be submitted to the International Maritime Organization (IMO) for formal global recognition and applicability under IMO’s authority over the international maritime industry.
It has taken immediate effect for US passengers who purchase their cruise from CLIA’s North American member cruise lines, regardless of itinerary.
CLIA president and CEO, Christine Duffy, said: “By formally adopting industry practices into a Passenger Bill of Rights, CLIA is further demonstrating consistent practices and transparency across CLIA member cruise lines.”
The Bill can be found on the respective websites of CLIA and its member cruise lines, while nearly 14,000 travel consultant members have been provided materials to communicate it to current and prospective customers.
The cruise industry also undertook other related initiatives recently, including the establishment of an Operational Safety Review in 2012, launch of a Preparedness Risk Assessment in March 2013 and completion of a multi-day emergency drill in early April.
