In its mission to ensure safe, reliable, and dignified travel for all passengers, especially those with disabilities, Plaza Premium Group (PPG) has been recognised as the world’s first IATA Strategic Partner in Accessibility.
This recognition highlights PPG’s commitment to delivering inclusive, thoughtful services that meet the needs of every traveller.
PPG pioneered inclusive airport hospitality with its ALLWAYS brand, launched in 2012. ALLWAYS offers a comprehensive range of services designed to enhance the travel experience, including meet and assist, porter service, wheelchair assistance, and concierge services, catering to a wide variety of traveller needs. Committed to accessibility for all, ALLWAYS ensures its services are available to every traveller, not just those flying in premium classes.
To further optimise its operations and enhance the travel experience, ALLWAYS uses oneTECO (One Travel Experience Ecosystem), an omnichannel booking engine developed by PPG – a key initiative under the group’s US$10 million technology investment.
This platform centralises all airport passenger services, enabling travellers to easily book services online prior to arriving at the airport. By streamlining the booking process for both consumers and business operators, it ensures a more seamless and user-friendly experience.
“This pioneering recognition extends beyond the validation of our commitment, it represents a transformative step in our mission to ensure exceptional travel experiences are universally accessible to all passengers, with full inclusion. Through this strategic partnership, we’re proudly setting new standards for inclusive travel and airport hospitality,” stated Bora Isbulan, deputy CEO of PPG.
