Emirates has taken its product experience from air to ground, launching its first travel store in Hong Kong last week.
As the first in the Far East region, the 1,500m² concept store is located in Nexxus Building in Central and offers a relaxing, lounge-like environment with four dedicated customer service counters catering to flight reservations, ticketing and general enquiries.
Emirates has launched its first travel store in Hong Kong
Sizeable interactive screens set up throughout the store encourage customers to capture selfies with friends against iconic Emirates backgrounds. In addition, smart technology-powered self-service screens minimise wait times and facilitate faster service, while LED screens showcase the latest Emirates products and promotional offers.
Another key highlight is a limited-time Premium Economy Class seat display for customers’ first-hand preview.
According to senior vice president, commercial operations, Far East, Orhan Abbas, there are plans to expand similar stores across Emirates’ network.
The airline has recently signed a memorandum of understanding with the Hong Kong Tourism Board to boost inbound tourism to the city from various key areas across Europe and the Middle East.
In addition, it also re-opened the Emirates Lounge at Hong Kong International Airport after a revamp, while coverage of its complimentary chauffeur-drive service has been extended to include Business Class passengers in Hong Kong.
Emirates has taken its product experience from air to ground, launching its first travel store in Hong Kong last week.
As the first in the Far East region, the 1,500m² concept store is located in Nexxus Building in Central and offers a relaxing, lounge-like environment with four dedicated customer service counters catering to flight reservations, ticketing and general enquiries.
Sizeable interactive screens set up throughout the store encourage customers to capture selfies with friends against iconic Emirates backgrounds. In addition, smart technology-powered self-service screens minimise wait times and facilitate faster service, while LED screens showcase the latest Emirates products and promotional offers.
Another key highlight is a limited-time Premium Economy Class seat display for customers’ first-hand preview.
According to senior vice president, commercial operations, Far East, Orhan Abbas, there are plans to expand similar stores across Emirates’ network.
The airline has recently signed a memorandum of understanding with the Hong Kong Tourism Board to boost inbound tourism to the city from various key areas across Europe and the Middle East.
In addition, it also re-opened the Emirates Lounge at Hong Kong International Airport after a revamp, while coverage of its complimentary chauffeur-drive service has been extended to include Business Class passengers in Hong Kong.