CHANGI Airport Group (CAG) has begun trials for its self-service initiative in collaboration with Jetstar Asia, aimed at reducing the airport’s manpower requirements and offering passengers a more hands-on check-in.
As part of Fast and Seamless Travel at Changi (FAST@Changi), CAG has installed two self bag-drop units and four self check-in kiosks alongside the LCC’s check-in counters at Terminal 1. At the self check-in kiosks, passengers print their boarding pass and baggage tag. They can then deposit their tagged baggage at the self bag-drop counter and obtain a receipt for their luggage.
Passengers on selected Jetstar flights are invited to use the self-service options, and instructional videos, signs and personnel will be on site to guide them through the process.
Local daily The Straits Times reported that CAG will continue the trials for the next three months until August.
Tan Lye Teck, executive vice president, airport management, CAG, said in a press release: “Against a backdrop of growing passenger raffic and the current manpower situation in Singapore, such as in the groundhandling sector, the adoption of self-service initiatives will help alleviate some of the pressure faced by the industry.
“The implementation of FAST@Changi is in line with a wider global push towards increasing automation at airports to improve productivity and efficiency, while providing passengers with greater flexibility and convenience.”
FAST@Changi will be rolled out in phases throughout the airport’s existing facilities as well as the upcoming Terminal 4 (TTG Asia e-Daily, November 6, 2013).
