Source: Jetstar Asia
JETSTAR Asia’s new Straight to Gate service is streamlining the passenger experience by removing the need to physically check in at the airport.
The LCC yesterday commenced trials for its Straight to Gate service at Singapore Changi Airport, allowing travellers on selected routes with no check-in baggage and visa requirements to bypass check-in counters and head straight to the transit area.
With the new service, passengers need only to check-in online, print out their boarding pass, clear immigration and move on to the departure gate.
However, passengers with checked baggage or visa requirements to be verified must check in at any Jetstar counters to have their boarding passes endorsed.
Jetstar Asia’s CEO, Barathan Pasupathi, commented: “We are committed to understanding the needs and wants of our customers and we constantly explore smarter ways to add value to where it matters most, as offering attractive low fares is just part of the story.”
According to a recent survey conducted by the LCC among 1,840 respondents, one in four identified airport check-in queues as queues they dislike the most.
The new service is also in line with Changi airport’s move towards seamless travel. Changi Airport Group announced this week that it would be rolling out a suite of fast and seamless travel initiatives comprised of self-service and automated facilities at its new Terminal 4 when the facility is completed in 2017 (TTG Asia e-Daily, November 6, 2013).
