TRAVELPORT has initiated a programme to streamline the uploading of hotel negotiated rates, which will help to instill more confidence in travel consultants when serving their customers according to those rates.
Already operational in the US and Canada, it will be deployed globally later in the year.
According to research by CWT Solutions Group, some 25 per cent of hotel negotiated rates are uploaded incorrectly, if uploaded at all, at initial audit.
Some reasons stated were, the hotel’s failure to load data into the Property Management System or Central Reservation System; missing or inaccurate code information, with many outdated or duplicated, and the multitude of processes for uploading data.
To remedy the situation, Travelport is conducting rate audits with hotel suppliers and removing the outdated and duplicated codes within its system, while streamlining the uploading process for hotels and designing and implementating new processes.
The new process has already seen supplier compliance rise from below 80 per cent to more than 97 per cent.
Keith Harrison, global head, hospitality suppliers, Travelport, said: “Some of the positive changes we’ve introduced include building a feedback process, asking hotel chains to put service level agreements in place with local properties and increasing the frequency of updates in the Travelport GDS channel.”
