TTG Asia
Asia/Singapore Tuesday, 10th March 2026
Page 87

Vietnam’s hotel sector growth surges ahead of regional peers

0

Vietnam’s hospitality sector is emerging as South-east Asia’s strongest growth story, with Central Vietnam positioned to capture rising demand, bolstered by 10.7 million international arrivals in 1H2025 – a 21 per cent rise year-on-year.

Presenting STR’s latest market analysis at HORECFEX 2025 in Danang, Alice Swe, sales manager for South and South-east Asia, STR, highlighted how relaxed visa policies, new air connectivity, and shifting traveller preferences, particularly from Gen Z and Chinese tourists, are fuelling a rapid upswing.

STR’s Alice Swe addresses Vietnam’s hospitality sector growth at HORECFEX 2025 in Danang at the Ariyana Convention Centre on August 26; photo by HORECFEX

Among regional competitors, Vietnam recorded the highest hotel performance growth in the first half of 2025.

While Singapore and Thailand remain more stabilised markets, Vietnam’s late post-Covid recovery has been followed by sharp upward momentum.

“Vietnam’s hotel market continues to maintain pace, with demand growth consistently outpacing supply growth since recovery,” Swe stated.

“Occupancy is on a positive trajectory, with Average Daily Rates (ADR) now clustering around the US$100 mark, placing Vietnam alongside Malaysia and the Philippines, though still trailing Singapore and Thailand,” she added.

RevPAR growth continues on an upward trend, even as year-on-year gains moderate after the sharp rebound of 2022–23.

“Across all chain scales – economy through upper-upscale – performance indicators are rising, with luxury and upper-upscale leading in rate increases,” she elaborated.

Swe also underscored Central Vietnam’s resilience and potential.

“Vietnam’s coastal and urban destinations are not only recovering but surpassing regional benchmarks. The coastal and leisure markets are powering the country’s hospitality growth through 2025,” Swe noted.

Beach and resort destinations such as Danang, Nha Trang, and Cam Ranh are also benefitting from robust international interest and expanded air connectivity, driving demand well ahead of supply.

Danang and Nha Trang, both balancing beach and city appeal, have shown consistent occupancy improvements since mid-2022.

While Nha Trang briefly outperformed Phu Quoc through late 2024, the island surged ahead in 2025 on the back of overwhelming demand.

“Phu Quoc, particularly, is experiencing strong YoY demand growth in 2025, clearly outperforming other markets in popularity,” Swe underscored.

Ho Chi Minh City and Hanoi continue to lead urban markets, already surpassing pre-pandemic ADR levels.

In Danang specifically, occupancy in 1H2025 outpaced the previous two years, though not yet at pre-Covid peaks.

She pointed out that ADR has rebounded strongly, with healthy RevPAR growth driven by both leisure and corporate segments. Additionally, peaks in January, May, July, and August confirm Danang’s appeal as a year-round destination.

“Supply pipelines remain robust. Both Danang and Nha Trang are seeing new project announcements aligned with demand growth, while Cam Ranh International Airport already handles 32 flights daily – 19 from South Korea – reflecting strong North-east Asian appetite,” Swe noted.

Golf tourism holds great promise for Cambodia

0

Golf tourism in Cambodia is on the up, with an increase in high-quality courses combined with a rise in regional connections and more affordable options than neighbouring countries driving the trend.

Win Zaw, director of Golfasian (Cambodia) Co., said interest in golf tourism in Cambodia has grown “significantly” in recent years.

Cambodia currently has 12 courses, including several boasting championship layouts designed by golfing legends; Vattanac Golf Resort, pictured, offers two courses that are designed by Nick Faldo

He attributed this to improved infrastructure in the form of new international airports and expressways, and the addition of high-quality courses with championship layouts designed by golfing legends, including Nick Faldo and Jack Nicklaus.

Sinan Thourn, chairman of PATA Cambodia and IMCT Co., said affordability compared to other countries in the region is also helping to lure golfers.

“We’ve seen more and more golfers choosing Cambodia. A big part of it is that our courses have really stepped up. Many now meet top international standards, but they’re still far more affordable than in some other destinations,” he said.

Zaw noted that while neighbouring countries “give golfers more choice” – Cambodia currently has 12 courses compared to almost 300 in Thailand and more than 200 in Vietnam – an increasing number of golfers are opting for Cambodia.

“Cambodia offers a more intimate and culturally immersive golf experience compared to the more commercialised offerings in Thailand and Vietnam. Affordable luxury golf holidays is one of the key ways to boost Cambodia’s golf tourism,” Zaw elaborated.

He noted that golf tourists in Cambodia are also seeking multi-dimensional experiences, such as cultural add-ons with visits to Angkor Wat, the Royal Palace and Tuol Sleng Museum proving popular.

Golf tourists to Cambodia primarily come from South Korea during the winter season, with China, Malaysia and Singapore among the regional markets.

Meanwhile, the US and European markets – such as Germany, the UK and France – provide strong longhaul golf tourism traffic.

“These travellers are often affluent, stay in four- to five-star accommodation and spend upwards of US$1,000 per trip,” Zaw said, adding that with another three international standard courses slated to open in the coming years, he is confident golf tourism will continue to grow.

“What makes Cambodia special is that perfect blend of great golf, rich culture and authentic local life. If we keep highlighting that, and continue improving infrastructure and travel access, we’ll really stand out in the region,” Thourn added.

Young professionals spill travel and job expectations at PATA Knowledge Forum

0

As the next generation begins to explore more of the world, what they want from travel is markedly different from previous generations.

According to three young professionals on The Voices of the Future: Next-Gen Perspectives on Tourism’s Evolving Workforce panel session at PATA Knowledge Forum last week, what the younger generation wants from their travels has shifted from simple sightseeing to a desire for more meaningful experiences.

Young professionals share their perspectives on the future of tourism at the PATA Knowledge Forum

Moderator Mike Stewart, regional general manager South-east Asia, Intrepid Travel, posed the question of how the industry can deliver more meaningful travel for the younger generation.

Alice Thet Hnin Ko Ko, a hospitality management student at Dusit Thani College, said: “Travel is not about ticking the destination off our bucket lists. It’s about creating unforgettable memories and wonderful experiences.”

Aung Zwe Wint, intern at PATA, agreed, adding that people want a trip that matches their values such as sustainability and authenticity, for instance, by providing personalisation services before, during and after the trip.

On the subject of how the industry can better attract new blood, Aung Zwe Wint, said that among his peers, many see the hospitality industry as a place with long hours and low wages. As such, he opined that there could be better redesign of job roles – with the inclusion of data analytics and sustainability – to appeal to the values and skills of the next generation.

Yeji Cho, assistant manager, Korea Tourism Organization, added: “The most attractive industries will be those that guarantee personal and industry growth.”

Panellists agreed that work-life balance, flexibility, an environment that supports not just professional but also personal growth, were key factors that would make the industry more attractive.

Alice Thet Hnin Ko Ko added: “For us, money does not matter anymore. Our passions matter more. We prioritise our values and our motivations. As long as the workplace prioritises our well-being like mental health, we feel motivated and we feel a sense of belonging and we can grow as a person. We will be happy there and that’s how you can keep us in the workplace.”

The panellists also discussed ideas on how to solve tourism problems, to which Aung Zwe Wint suggested some form of community-based tourism where travellers could contribute their skills to help the local community, while Alice Thet Hnin Ko Ko suggested greening transport such as the local ferries that take hundreds of tourists to Thailand’s islands daily.

Aviation roundup: Pelita Air, Firefly and more

0
Pelita Air takes off to Singapore with its inaugural international flight on August 18, 2025

Pelita Air launches first international service to Singapore
Indonesian airline, Pelita Air, has commenced its first international route to Singapore, operating daily round-trip flights between Jakarta and Singapore.

Flights depart Jakarta at 07.10 and arrive in Singapore at 10.00 local time. Return services leave Singapore at 11.00, arriving in Jakarta at 11.55.

Passengers can connect from Singapore to Pelita Air’s domestic network, which serves 17 Indonesian cities including Banda Aceh, Medan, Yogyakarta, Surabaya, Denpasar, Lombok, Balikpapan, Makassar and Sorong.

Pelita Air offers complimentary onboard Wi-Fi with the PASflix in-flight entertainment app, featuring movies, TV shows, music, podcasts and an On-Board Chat function. Passengers can pre-book meals through the “Dine in the Air” service, with hot meal options and premium catering on medium-haul flights.

Firefly

Firefly commences jet operations from Kuala Lumpur International Airport
Firefly, a subsidiary of Malaysia Aviation Group (MAG), has launched jet services from Kuala Lumpur International Airport (KLIA) Terminal 1 to Tawau, Sabah (TWU), following the relocation of its jet operations from Sultan Abdul Aziz Shah Airport.

Daily return services will operate on the route, improving connectivity between Peninsular Malaysia and the east coast of Sabah for business and leisure travellers.

As part of its network expansion from KLIA, Firefly will also introduce services to Sibu, Kota Bharu, Kuala Terengganu and Johor Bahru.

Passengers receive 10 kg of checked baggage, in-flight snacks, and the option to change flights. Travellers connecting via Malaysia Airlines flights will benefit from checked baggage and a meal. In-flight meals can also be pre-booked, with options including Asian hot dishes and Malaysian treats. Additional items are available for purchase on board.

Philippine Airlines

Philippine Airlines expands access to Siargao via Clark and Cebu
Philippine Airlines (PAL) has added more flight options to Siargao via Clark and Cebu, complementing its existing Manila-Siargao route. The new routes improve connectivity for travellers to the island.

Clark International Airport is accessible from most areas of Luzon, while travellers from Metro Manila can reach it using available transport. Passengers can also fly Manila-Cebu and connect to Siargao, with Cebu providing fast and efficient transfers.

The Cebu-Siargao route targets travellers seeking quick access to the island’s surf breaks, natural attractions and community, whether for a short weekend or a longer holiday. Direct Manila-Siargao flights continue to serve residents and tourists from the capital and international connections.

VistaJet

VistaJet first to fly within the Kingdom of Saudi Arabia
VistaJet has become the first foreign operator to offer flights within Saudi Arabia. The service will provide private flights across the Kingdom, enabling clients to reach domestic destinations quickly and efficiently.

The company operates the Global 7500 aircraft, with Global 8000 jets soon to be added, allowing non-stop connections from Saudi Arabia to any international destination. Flights can be scheduled on demand, providing flexibility for both business and leisure travellers.

Saudi Arabia’s central location allows clients to connect easily to cities across Asia, Africa and Europe. VistaJet’s fully-owned fleet ensures immediate availability for domestic travel, with operational support across its global network.

Amara Hotels unveils new local experiences in Singapore and Bangkok

0

Amara Hotels & Resorts has launched a revised programme of local experiences across its three properties in the region: Amara Singapore, Amara Sanctuary Sentosa, and Amara Bangkok. The programmes aim to familiarise guests with the culture and history of their surrounding neighbourhoods.

At Amara Singapore, guests can explore Tanjong Pagar and Chinatown through walking trails led by former gang members, food tours highlighting local dishes, and hands-on culinary workshops. The hotel also offers a self-guided digital map to explore heritage sites, eateries, and cultural spots.

Discover Maeklong Railway Market, where vendors swiftly fold canopies for passing trains and guests can shop local produce and crafts

Amara Sanctuary Sentosa, set on 3.8 hectares of gardens, provides heritage trails that include former British military sites and World War II shelters. Guests can also cycle around Sentosa or play padel tennis at the resort’s courts.

Amara Bangkok, in the Bang Rak district, offers guided tours of the Maeklong Railway Market, Thai cooking classes, and a Chao Phraya River dinner cruise. These activities provide insight into local markets, cuisine, and riverside landmarks.

Prices for the experiences start at S$12 (US$9) at Amara Sanctuary Sentosa, 1,800 baht (US$50) for the river cruise in Bangkok, and S$80 for culinary workshops in Singapore, with bookings required in advance.

For more information, visit Amara Bangkok, Amara Singapore and Amara Sanctuary Sentosa.

Advance flight, hotel bookings stream in for F1 Singapore race weekend

0
Wyndham Singapore Hotel's Sky Lounge on the 22nd floor overlooks the F1 race circuit and Singapore's million-dollar skyline
  • Flight bookings for travel to Singapore during the Formula 1 Singapore Grand Prix 2025 season have been climbing since June
  • 75% of visitors plan on staying two to seven days while in Singapore for the races
  • Hospitality businesses roll out limited-time experiences and deals to boost takings
Wyndham Singapore Hotel’s Sky Lounge on the 22nd floor overlooks the F1 race circuit and Singapore’s million-dollar skyline

The promise of a thrilling night race and an impressive entertainment line-up featuring high-profile international acts over three days, from October 3 to 5, 2025, is drawing overseas Formula 1 fans to Singapore. Flight data shows bookings for Singapore ahead of the races are up since June, while hotels are enjoying a more lively booking pace compared to 2024.

Sojern’s latest travel insights noted that flight bookings had begun climbing in early June, with volumes now tracking four per cent higher year-on-year at the same lead time.

Data identified Australia as the leading source market for flight bookings for the Formula 1 Singapore Grand Prix 2025 race week, comprising 18.7 per cent of total booking volume.

South Korea (12.2 per cent), the UK (7.8 per cent), China (11.4 per cent), and Taiwan (6.8 per cent) make up the rest of the top five markets.

Long-hual markets have shifted to a lower gear, noted Sojern researchers. Booking momentum from Europe, the Middle East, and North America is slower this year compared to the last.

Solo travellers lead bookings, but Sojern has highlighted a pick up in bookings by family groups – 19 per cent this year versus 12.5 per cent in 2024.

Race fans are arriving at different stages – Asia-Pacific travellers favour flying into the city-state on October 2, while Europe, the Middle East, and Africa (EMEA) fans are giving themselves two to three extra days in Singapore before the tracks heat up. North Americans touch down as early as a week prior.

Indeed, visitors are maximising their time in Singapore, with 75 per cent of visitors planning to stay two to seven days – up from 72 per cent in 2024. Longer stays are more common among EMEA, US and Canadian travellers than Asia-Pacific visitors.

Wong Kar Ling, chief strategy officer and managing director, Southeast Asia for Ascott, said the home of the original F1 night race “continues to draw visitors from around the world each year, significantly boosting business for the hospitality industry”.

She told TTG Asia that Ascott is “running almost 30 per cent ahead in revenue from race period stays compared to last year, supported by an uplift in average daily rates”.

“As we approach the October race weekend, occupancy across our diverse portfolio of properties spanning hotels, serviced residences and social living properties in Singapore is tracking well above 60 per cent, which aligns with broader market performance. Based on past years’ trends, we expect to hit an occupancy of over 90 per cent across our portfolio in Singapore over the race weekend,” added Wong.

Entrepot at The Robertson House by The Crest Collection welcomes guests over the F1 race season with a delicious introduction to Singapore’s culinary heritage

Wyndham Singapore Hotel, an upscale property in the heart of the civic district and within walking distance of several entry gates to the race circuit, will run at almost full occupancy for the race weekend, according to its spokesperson Gilbert Ong.

Ong attributed the strong demand to the hotel’s central location near Marina Bay.

“The majority of our bookings are from international guests, many of whom are specifically here for the F1 races,” he added.

While F1 race fans “show a clear preference” for track-side and city stays, evidenced by a faster booking pace at Ascott properties close to the race hub, Wong noted that Ascott’s hotels elsewhere are benefitting from an “increasingly diverse international audience” that is attracted to the Singapore races.

“A growing segment of visitors now weighs factors such as value for money and authentic local experiences when selecting their accommodation. This shift reflects the race weekend’s evolution from a niche motorsport event to a broader lifestyle and entertainment destination,” she explained.

An opportunity to boost takings
Hospitality businesses in Singapore are banking on the festive vibes of the race weekend to attract both local guests and foreign visitors, dangling limited-time experiences and deals to boost takings.

Wyndham Singapore Hotel is leveraging its prime location and million-dollar view of the race circuit from its Sky Lounge on the 22nd floor, with a lavish dinner party on October 5, when the Grand Prix flags off.

Ong said the hotel fielded “numerous enquires” before details of the one-night-only special race dinner were released this week.

At The Robertson House by The Crest Collection, a property along the historic Singapore River, a multi-course Dr Robertson’s Culinary Voyage is served, introducing guests to flavours of the past and present while paying homage to the municipal councillor from colonial Singapore.

Race festivities extend to Sentosa island, where Sofitel Singapore Sentosa Resort & Spa is hosting a Race Car Simulator Challenge from October 3 to 5 at LeBar for spending guests. Participants stand to win stays, feasts, and bottles of bubblies.

Thailand launches safety initiative to reinforce international confidence

0
Thailand’s vice minister of tourism and sports Jakkaphon Tangsutthitham (fourth from left) and TAT’s Thapanee Kiatphaibool (fifth from right) preside over the launch of the Trusted Thailand safety stamp

The Tourism Authority of Thailand (TAT) has unveiled the Trusted Thailand Stamp to give international travellers peace of mind when choosing the Kingdom and to recognise operators that meet the highest safety standards.

TAT noted that in today’s travel environment, safety has become a decisive factor, especially among families, female travellers, independent tourists, and quality visitors from key markets such as China, South Korea, Japan, the US, the UK, and Europe.

Thailand’s vice minister of tourism and sports Jakkaphon Tangsutthitham (fourth from left) and TAT’s Thapanee Kiatphaibool (fifth from right) preside over the launch of the Trusted Thailand safety stamp

Online platforms and social media significantly shape a destination’s image, and negative reports can impact confidence on a wide scale. Recognising this, TAT has prioritised the development of a robust initiative that demonstrates Thailand’s readiness to be a safe, trustworthy, and friendly destination in both systemic and symbolic ways.

Jakkaphon Tangsutthitham, vice minister of tourism and sports, said the Thai government recognises that safety is the foundation of sustainable tourism and remains the first priority in policy.

He emphasised that the government has continuously paired safety measures with tourism promotion, including upgrading the standards of attractions, coordinating with security agencies, delivering accurate communication, and facilitating visitors in all dimensions.

Under this initiative, tourism operators aiming for the Trusted Thailand stamp will be assessed on four key areas: general safety measures at tourism sites such as CCTV installation, emergency response systems, controlled access and disaster preparedness; secure financial transactions with recognised global platforms and transparent practices (such as Alipay and WeChat Pay); foreign language communication and professional visitor care, particularly in emergencies; and safe access and mobility, including clear signposting, transport connections and information points.

Beyond certification, the project also features supporting activities to strengthen confidence across the sector. These include a public forum with agencies such as the Department of Provincial Administration, Department of Tourism, Tourist Police Bureau and Department of Land Transport to discuss integrated safety management; workshops on passenger transport safety with demonstrations of emergency procedures; and targeted campaigns to rebuild trust ahead of the high travel season.

While the initiative serves all travel markets, it will have a strong focus on key points of interest for Chinese travellers – accommodation, restaurants, attractions, recreational venues, and shopping centres.

A mini-site will be launched in September 2025, providing a self-assessment platform for operators and a directory of certified businesses accessible to visitors.

Thapanee Kiatphaibool, TAT governor, said: “The Trusted Thailand stamp is a practical mechanism to restore traveller confidence while laying the foundation for Thailand’s tourism industry to meet international safety standards. More than a symbol, it represents our commitment to making Thailand a destination where every visitor feels secure and truly welcome.”

Asia-Pacific seeks to restore connectivity through multilateral visa and passenger initiatives

0

The Asia-Pacific region has fewer international aviation routes now compared to before the Covid-19 pandemic, with a gross loss of 1,017 international routes, where a majority of the losses are from China, followed by Thailand and Cambodia.

These insights come from Thomas Pellegrin, Asia-Pacific aviation leader at Deloitte, and Mayur Patel, regional sales director at OAG Aviation, who spoke during the Aviation Outlook + Aviation Connectivity in 2025: Observations from the Post-Pandemic Recovery session at the PATA Knowledge Forum on August 26.

Reduced air connectivity isolates the region, affecting tourism and trade, while domestic travel and collaboration offer recovery opportunities

Pellegrin first presented a whitepaper, titled Asia Pacific Aviation Connectivity in 2025: Observations from the Post-Pandemic Recovery, which examined how international and domestic commercial aviation networks in Asia-Pacific evolved during two key periods – from December 2013 to December 2019, before the Covid-19 pandemic, and from December 2019 to the present, since its onset.

“We have seen an incredible contraction in the international connectivity of Asia-Pacific. The region is the only region in the world that has lost net international connectivity over the last six years,” he said.

This reduction of airline connectivity means that “that the region is far more isolated than it used to be and that has downstream effects on foreign trade, GDP growth and employment”, which impacts tourism and cultural exchanges and scientific programmes, he noted.

To reduce these effects, Pellegrin suggests that hospitality companies can capitalise on the robust growth in domestic travel in Indian and China to expand their offerings to previously underserved secondary and tertiary cities, while airports need to do more to attract airlines.

At the regional level, there needs to be stronger multilateral collaboration on passenger and visa facilitation, as well as broader open skies and air service agreements.

Patel then shared a broad overview of the global aviation industry, indicating how airlines in the region are reporting strong financials, while others are recovering. However, there are some “dark clouds in the horizon” to look out for, such as demand normalisation.

He highlighted that many European airlines are consolidating with acquisitions of smaller carriers – a trend that will continue to happen.

Meanwhile, the Middle East remains a key player, with passenger traffic expected to continue as the region connects the East and West. Türkiye’s aviation market is also expected to grow in a similar pattern.

Patel concluded that the industry faces many unknowns and a great deal of uncertainty moving forward, which he believes will be “very interesting” for how the sector navigates future challenges.

Overhaul needed for tourism measurement

0

Measuring tourism success has to go beyond simply tallying visitor arrivals or tracking tourism expenditure – a more holistic approach should take into account the impact of tourism on local communities, cultural preservation, and the environment.

These were the views of seasoned travel and tourism industry professionals who spoke at the PATA Knowledge Forum earlier this week.

Semone: we have to find a way to cultivate better quality tourism that we can manage and report within the system

PATA chairman, Peter Semone, stressed that governments in Asia must rethink the way they evaluate tourism growth, which has traditionally been driven by destination marketing campaigns designed to attract ever-higher visitor numbers.

He pointed out that Asia has already experienced a burst of growth.

Semone opined: “I don’t think we can continue down that path for much longer. We have to find a way to cultivate better quality tourism that we can manage and report within the system.”

He sees PATA’s role as helping its clients, which are primarily governments, to identify innovative solutions and strategies that align tourism growth with broader national objectives, so that destinations can be better positioned to deliver tourism that benefits all stakeholders, not just the bottom line.

Wolfgang Georg Arlt, executive director of the Meaningful Tourism Center, indicated that in order to create a meaningful tourism economy, there must be transparency and unique Key Performance Indicators that demonstrate how tourism benefits the economy and local communities.

Equally important, Arlt added, is ensuring that local communities have a voice in shaping tourism development in their area.

Siripakorn Cheawsamoot, director general of the Designated Areas for Sustainable Tourism Administration, cited Phu Kradueng National Park in Thailand’s Loei Province as an example of how infrastructure development – when thoughtfully designed – can balance visitor demand with ecological preservation.

A new cable car project planned for the summit of Phu Kradueng, for example, aims to serve a dual purpose – boosting visitor traffic while also reducing environmental impact by minimising the trash left behind by hikers.

Frasers Hospitality leverages AI to streamline training and enhance service operations

0

Frasers Hospitality has implemented an AI-driven system to streamline staff training, recognising that service quality – from room maintenance to staff attentiveness – directly impacts guest satisfaction, reviews, brand reputation and occupancy.

As its portfolio grows, the need to onboard and train new team members has increased. This process is complicated by frequent updates to in-room amenities, such as coffee machines and washers, each requiring new installation and maintenance procedures. Updating standard operating procedures (SOPs) manually across multiple properties and languages is time-intensive.

Frasers Hospitality uses AI to automate staff training and improve operational efficiency across its properties; Fraser Residence River Promenade, Singapore, pictured

To address this, Frasers Hospitality joined Google Cloud’s AI Cloud Takeoff (AI CTO) programme and collaborated with Kyndryl, a Google Cloud partner, to develop an AI agent-based SOP creation and knowledge base app. Built using Google Cloud’s Firebase Studio, Vertex AI platform and the Gemini API, the app automatically analyses training videos to generate SOP documents and Business Process Model and Notation 2.0 flowcharts. Managers review the outputs before they are made available to staff as training modules. The app includes a translation feature powered by Google Cloud’s Translation API to support a multinational workforce.

The solution has been initially deployed at Frasers Hospitality properties in Singapore, with a gradual roll-out planned across South-east Asia. Ian Loe, managing director of group digital and technology at Frasers Property, said that using Google Cloud’s software and the Gemini 2.5 Flash model allowed the company to move from solution ideation to production in six weeks. The system has transformed staff training, enabling quickly generated procedural documents and supporting a scalable development programme. Frasers Hospitality is also considering its use in facilities management across its wider portfolio.

The company is piloting a feature that converts text-based SOPs into motion graphics with voiceovers, recognising that visual formats can improve learning for some staff. This phase remains exploratory.

Google Cloud’s AI CTO programme, organised with Digital Industry Singapore under the Singapore Government’s Enterprise Compute Initiative, aims to establish AI Centres of Excellence (AI CoEs) within 300 digitally mature Singapore-based companies. Participating firms receive consultancy support, Google Cloud credits and Skills Boost licences worth up to S$500,000 (US$360,000) to pilot at least one minimum viable product addressing a high-value AI use case.

Applications for the AI CTO programme are open. Partners appointed by DISG include Accenture, Aimazing, AsiaPac, Cloud Ace, CloudMile, Deloitte, Endava, Kyndryl, NCS, NTT Data, Onepoint, PointStar, Searce, and Tridorian.