TTG Asia
Asia/Singapore Monday, 26th January 2026
Page 85

Amid global uncertainty, the need to learn and grow shines brighter: PATA

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Despite mounting challenges in travel and tourism, business leaders and industry professionals continue to maintain a vigorous appetite to learn and grow through virtual and in-person events, observed PATA CEO Noor Ahmad Hamid.

Noor told TTG Asia in an interview that the mood to learn, share best practices and build network is not dampened by concerns about macro-environmental factors.

Asia-Pacific tourism leaders stay committed to growth and knowledge-sharing despite uncertainty

“On the contrary, we believe that growing macro-environmental challenges, whether economic uncertainty, climate change, shifting geopolitical dynamics, or evolving consumer behaviour, only heighten the urgency for the industry to come together, learn from one another, and build stronger networks,” he stated.

Noor added that “fear or uncertainty” are no “barriers to collaboration”.

“In fact, they often motivate deeper engagement and dialogue. Industry professionals are increasingly aware that no single entity can tackle these challenges in isolation. Collective intelligence and cross-sector collaboration are more vital than ever.

“That is why events like the PATA Annual Summit and the PATA Travel Mart continue to draw strong interest. They’re not just about business meetings; they are about building community, trust, and shared purpose, especially in uncertain times,” he said.

The association’s next major trade gathering is the PATA Travel Mart 2025, set for Bangkok, Thailand from August 26 to 28. The event includes the one-day PATA Knowledge Forum on August 26, where a host of industry experts will discuss major trends and developments in the business.

PATA’s calendar of events covers a broad range of topics relevant to the travel and tourism industry. This variety is necessary, according to Noor, to cater to PATA’s diverse membership base across Asia-Pacific, made up of national tourism organisations, airlines, hotels, tour operators, DMOs, academia, and tech innovators.

“Because of this diversity, a one-size-fits-all approach simply does not work; variety in our events is not just a strategy – it is a necessity,” he explained.

Noor expressed commitment to championing learning “as a proactive investment in the future of a more inclusive, resilient, and sustainable Asia-Pacific travel ecosystem”.

PATA’s events line-up will get even more exciting next year, opined Noor, who pointed to the association’s 75th anniversary. He described it as a “significant milestone that reflects our enduring legacy and continued relevance”.

To commemorate the occasion, PATA will host two Annual Summits for the first time – one in Gyeongju and another in Pohang, both cities in South Korea.

STB, OpenAI to collaborate on AI integration in Singapore’s tourism industry

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The Singapore Tourism Board (STB) and OpenAI have signed a memorandum of understanding (MoU) to support the tourism sector’s adoption of advanced AI.

This marks OpenAI’s first partnership with a national tourism organisation in Asia, and reinforces Singapore’s position as an innovative destination that continuously pursues solutions to meeting the evolving expectations of global travellers.

From left: OpenAI’s Oliver Jay and STB’s Jordan Tan at the MoU signing

Advanced AI refers to systems that perform complex tasks such as natural language understanding, large-scale data analysis, and context-aware response generation. The collaboration will support the use of OpenAI’s tools to enhance visitor experience, improve productivity, and inform tourism strategies.

The partnership aims to support the tourism sector in adopting new technologies responsibly and preparing for future developments in AI. Under this MoU, STB will explore potential use cases to incorporate advanced tools and robotics within the tourism context, and evaluate their potential impact on the sector. STB will further explore the scalability and potential trials with relevant partners within the sector.

By incorporating OpenAI’s technology, it will prepare STB and the tourism sector for an AI-driven future by laying the groundwork for the tourism sector to benefit from the newest and latest advancements in AI, allowing for new applications to flourish.

Jordan Tan, chief technology officer, STB, said: “By leveraging OpenAI’s capabilities, we envision AI as a key enabler in addressing productivity challenges and accelerating digital transformation across the sector.

“This collaboration aligns with our Tourism 2040 roadmap to prepare the industry for evolving technological advancements, laying the foundation for transformative changes in the travel industry. From helping businesses boost operational efficiency to enhancing visitor experience through greater personalisation and engagement, these initiatives will ultimately encourage repeat visits and advocacy for Singapore.”

Oliver Jay, managing director of international at OpenAI, added: “Singapore has consistently set global standards in innovation, and we are proud to support STB’s commitment to shaping the future of tourism through AI. By integrating OpenAI’s technology across multiple applications, we look forward to helping STB redefine visitor experiences at scale and drive new standards of excellence within the global tourism industry.”

Ulsan’s stone age petroglyphs earn World Heritage status

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The petroglyphs along the Bangucheon Stream in Ulsan have been inscribed on the UNESCO World Heritage List, becoming South Korea’s 17th World Heritage Site and the country’s first from the Stone Age.

The newly recognised site includes the Petroglyphs of Bangudae Terrace in Daegok-ri and the Petroglyphs of Cheonjeon-ri. These ancient rock carvings offer rare insight into prehistoric life, with vivid depictions of everyday scenes, rituals, and beliefs.

Ulsan’s newly listed petroglyphs offer a rare glimpse into South Korea’s Stone Age life and artistry; Petroglyphs of Cheonjeon-ri, pictured; photo by Korea Heritage Service

The Bangudae Terrace carvings are notable for their detailed whale-hunting imagery, while those at Cheonjeon-ri illustrate aspects of life from prehistoric times through to the Silla dynasty.

The UNESCO World Heritage Committee praised the petroglyphs as “a masterpiece of creative genius” and a testament to South Korea’s 6,000-year-old rock-carving tradition.

The listing is expected to boost cultural tourism in Ulsan, with local authorities planning to introduce city tours and enhance nearby attractions such as the Ulsan Petroglyph Museum and Ulsan Daegok Museum.

Travelport reports faster air search speeds on Travelport+ platform

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Travelport has revealed improved global air search speeds on its Travelport+ platform. Travel agents using Travelport+ now receive results in an average of 0.84 seconds, a 23 per cent improvement, despite a 200 per cent increase in shopping volumes since 2023.

The platform’s enhanced search and booking functions are designed to support faster response times and more efficient operations for travel agents. Travelport has also integrated tools such as Content Optimiser and Productivity Automator to help streamline workflows and support revenue growth.

Travelport cuts search times by 23 per cent, helping agents work easier, smarter, and faster

According to a global survey conducted by Dynata with 1,289 travel industry professionals across EMEA, Asia-Pacific and the Americas, Travelport was rated highest in ease of use and innovation. In the US, it ranked 11 per cent higher than competitors.

It is also rated number one in Travel Agency Software on G2.com, based on user reviews and satisfaction scores.

“We deliver for travel agencies because we think like a travel agent. Agents’ needs are at the heart of our business, and their success in working smarter, selling better, and growing faster is our mission,” said Greg Webb, CEO of Travelport.

“From our lightning-fast search speeds to smart automation and machine intelligence, Travelport+ is the only modern retailing platform built with travel agents in mind.”

New hotels: Taj Damdama Lake Resort & Spa, Radisson Hotel Don Mueang Bangkok and more

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Taj Damdama Lake Resort & Spa

Taj Damdama Lake Resort & Spa, India
Taj Damdama Lake Resort & Spa has reopened in Gurugram following extensive enhancements. Set on a large expanse of green space against the Aravalli hills, the resort offers 143 rooms, suites and villas. Among these are Grand Luxury Villas that come with private plunge pools.

Dining options include Shamiana, an all-day restaurant with indoor and outdoor seating; Zvatra, which specialises in North Indian cuisine; and VIXX, a lounge serving cocktails. The resort also houses a wellness centre that provides traditional therapies and features a Turkish Hammam and outdoor swimming pool.

Recreational amenities include an adventure park offering activities such as pickleball, off-roading, go-karting and cricket. Guests may also join property-led experiences such as lawn picnics, yoga sessions, cooking classes, village-style dinners and local tours.

Radisson Hotel Don Mueang Bangkok

Radisson Hotel Don Mueang Bangkok, Thailand
Radisson Hotel Don Mueang Bangkok has opened with 89 rooms and is located a few minutes from Don Mueang International Airport.

The hotel features a rooftop infinity pool, fitness centre, all-day dining restaurant, and a meeting space that accommodates up to 129 guests.

Nearby attractions include the Royal Thai Air Force Museum, Chatuchak Weekend Market, IMPACT Muang Thong Thani, Kantarat Golf Course, and Wat Don Mueang temple.

Quest Hotel Midport Port Dickson

Quest Hotel Midport Port Dickson, Malaysia
Close to the Malacca border, Quest Hotel Midport Port Dickson offers 413 rooms across ten categories, ranging from Superior Rooms with twin beds and workspaces to Family Suites with separate living areas and views of the forest or sea. All rooms include Wi-Fi, flat-screen televisions with international channels, and ergonomic workspaces.

Facilities include a restaurant serving buffet breakfasts and à la carte options, as well as a water play area with slides for children, and an adjacent lawn for outdoor events.

Nearby attractions include Tanjung Biru Beach, Tanjung Tuan Recreational Forest, Teluk Kemang Beach, Dickson Bay Golf Resort and Kampung Orang Asli Bukit Kepong.

Le Méridien Ahmedabad

Le Méridien Ahmedabad, India
Courtyard by Marriott has reopened as Le Méridien Ahmedabad, nestled in the heart of India’s first UNESCO World Heritage City. The hotel offers 164 rooms and suites designed with mid-century influences and references to Ahmedabad’s textile and architectural heritage.

Facilities include a 1,860m² event space comprising a pillarless ballroom and outdoor lawns, as well as a fitness centre, spa, outdoor pool, and dining venues.

Guests receive complimentary access to Archer Art Gallery, Gujarat’s largest art gallery, by presenting their room key. Other initiatives include the Le Méridien Family Passport, with child-friendly activities and seasonal experiences.

Nearby attractions include Sabarmati Ashram, the old city bazaars, riverfront promenades, and modern architecture reflecting Ahmedabad’s layered urban fabric.

The Vibe Run arrives in Vietnam at Hoiana Resort & Golf

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Pulse Active and Hoiana Resort & Golf will host The Vibe Run in Vietnam for the first time, offering a new running experience in the country, blending fitness, nature and celebration.

This event, previously held in Malaysia, Thailand, and Singapore, is more than a race – it combines running with music, wellness activities and social events. Runners can choose between 21km or 7km routes through the resort’s gardens, coastal golf course and ocean views. The run ends on the beach at sunset, followed by a post-race party.

Experience Vietnam’s first-ever sunset run with The Vibe Run at Hoiana Resort & Golf this August

The event takes place on August 8 and 9 at Hoiana Resort & Golf in Danang. On Friday, August 8, participants can collect their Vibe kits throughout the day, followed by a welcome rooftop dinner from 18.00, priced at 650,000 dongs (US$27) per person. On Saturday, August 9, social activities will be held in the morning before the race starts at 15.30, finishing by sunset. An after-race party at NOX Beach Club begins at 19.00, featuring DJ sets, a pool party, games, food and drinks.

Hoiana Resort & Golf offers a special stay package for the event starting from 2,600,000 dongs per night for two guests at New World Hoiana Beach Resort or New World Hoiana Hotel. The booking period runs until August 9, 2025, with stays available from August 6 to 12, 2025. The package includes daily buffet breakfast for two adults and two children under six, a food and beverage coupon worth 440,000 dongs redeemable at the NOX Beach Club afterparty, and free cancellation up to three days before arrival.

For more information, visit The Vibe Run.

Stakeholders call for stronger halal tourism push in Thailand

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At the Mega Halal 2025 Bangkok trade show, held at BITEC Bangna, stakeholders discussed powerful springboards for catalysing Thailand’s halal tourism development – from catering to daily rituals, to authentic halal certification and untapped source markets.

“Today, it’s no longer just Muslims promoting to Muslims. Even non-Muslim business owners are asking us how to welcome halal guests,” shared Aida Oujah, president of the Thai-ASEAN Halal Tourism Trade Association (TAHTA), who has been promoting Muslim-friendly travel routes in Thailand for almost 30 years.

The Bright Future of Thai Tourism: The Hottest Trends in Halal Hospitality session covered key trends, challenges, and untapped opportunities in Thailand’s halal hospitality sector; photo by Anne Somanas

When it comes to welcoming Muslim tourists, it is the small things that matter, such as bidets in bathrooms, prayer signage, same-gender massage therapists, and so on.

“The bidet is important. If there’s no water in the bathroom, it’s a big issue, especially for Muslim women. At the same time, Muslim travellers mostly want the same itineraries as other tourists. The religious requirements create only about 30 per cent differences in the programme,” Aida stressed.

Aida also highlighted that religious and cultural respect often intersect with iconic Thai tourism sites, noting that Muslim travellers frequently express disappointment when landmarks like Wat Arun or Wat Chalong in Phuket are not included in their itineraries, as many feel their visit to Thailand is incomplete without them.

Aida encouraged local operators interested in welcoming Muslim tourists to seek guidance from halal organisations such as the Islamic Committee, the Halal Institute, or TAHTA.

“Phone the contacts; approach the organisations. Don’t wait. Participate in trade shows, fam trips, and foreign buyer inspections,” she urged.

Session moderator Premrapee Punwangdeeyukul, factory manager at SPC Factory All Supply, shared: “Halal is an opportunity, not a limitation. Muslim-friendly doesn’t mean changing everything – just paying attention to the details that matter.”

Dumrong Poottan, advisor to the Speaker of the National Assembly, stressed proper certification, noting that only institutions like the Halal Science Center at Chulalongkorn University or the Central Islamic Council of Thailand can formally certify Halal.

“Others may promote or market halal, but legal authority matters when it comes to the certification,” he underscored.

“Muslims talk among themselves and know when something isn’t truly halal – even if the vendor wears a hijab. Also, travellers don’t look for the owner’s name Fatimah or Mohammad – they look for the halal symbol,” advised Aida.

Travel blogger Sakarin Sadlah, founder of the Lamard tang tin (Praying in a Foreign Land) Facebook page, warned of fake halal labels.

“The biggest issue we face is opportunistic behaviour – stickers with no certification. That’s not just misleading; it’s a violation of religious trust. Thailand needs laws to stop this,” he opined.

While Thailand has a strong Muslim-friendly foundation, and halal snacks available at chains like Foodland and 7-Eleven, Sakarin added that having a local halal app – like Halal Navi in Japan, for checking certifications – would be a game-changer.

Dumrong meanwhile urged stakeholders to look beyond traditional source markets.

“India is now the most populous country, with a sizable Muslim population – in fact, its third wealthiest person is Muslim. We only need to capture a portion of this niche but high-value segment, but many of them don’t know that Thailand has halal-friendly travel options because our dominant image (in India) is nightlife and entertainment. That has to change,” he advised.

Kusuma Kinglek, CEO of Aonang Princeville Villa Resort & Spa, noted that halal tourism merges seamlessly with other broader wellness trends.

“Thailand already has the food and culture. We just need to adapt our kitchens and evolve our service standards to conform to halal wellness. The new tourism S-curve of clean living is a mega trend. Halal fits naturally into that,” she commented.

Aida concluded with a call for leadership, urging the Thai government to make a clear statement of readiness to welcome halal tourists. She noted that Malaysia, with a population that is 70 to 80 per cent Muslim, is emerging as a major source market alongside China. To capture this growing segment, she stressed, Thailand “must be prepared”.

TTG Conversations: Five Questions with Jasie Fon, Ping Identity

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Passport-less immigration procedures that rely on biometrics are known to dramatically improve efficiency in custom clearance and crowd control, but public concerns about security and data privacy remain. Jasie Fon, regional vice president of Asia with Ping Identity, a software company that specialises in identity management solutions, says there are systems in place to protect digital identities in travel processes.

In this episode of TTG Conversations: Five Questions video news series, Fon discusses existing mandates and measures that address data privacy concerns within the aviation industry, innovations in identity fraud prevention efforts and their impact on travel technology adoption, as well as opportunities for other travel organisations and facilities to adopt decentralised identity and password-less authentication to speed up and simplify customer processing.

Hong Kong to develop nine new tourism sites reflecting shifting visitor trends

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The Hong Kong government plans to develop nine new tourism sites across the city to better reflect changing visitor behaviour. The move responds to recent trends showing that tourists are seeking more affordable and experience-based options while in the city.

As part of the initiative, the Central and Western District will undergo a transformation in partnership with HKwalls, featuring murals by local, mainland Chinese, and international artists. A regular bazaar will also be launched in Victoria Park, offering themed events throughout the year.

A ride up to The Peak on the Peak Tram offers sweeping views of Hong Kong’s skyline and Victoria Harbour, with upgraded trails to improve access by 2026.

The former Hung Hom Railway Freight Yard Pier, located midway along Victoria Harbour, will be developed into a public space for events and scenic photography. The site offers panoramic views of Hong Kong Island.

Four of Hong Kong’s well-known peaks – The Peak, Lantau Peak, Tai Mo Shan, and Sai Kung Hoi – will be upgraded by the end of 2026. Improvements will include better signage and visitor information panels to enhance accessibility and support eco-tourism.

In addition, local food and beverage manufacturers will offer guided facility tours. These include sauce makers Lee Kum Kee and Pat Chun, as well as the yoghurt drink brand Yakult. The waterfront near Tamar Park will also see new plantings of pink trumpet trees and flowering shrubs to create a seasonal viewing area.

In Kowloon City, the Kowloon Walled City: A Cinematic Journey exhibition will extend visitor experiences using augmented reality technology. Tourists will be able to explore historical landmarks such as the former Kowloon Walled City and Kai Tak Airport through interactive features, alongside local food offerings and digital travel services.

The former Yau Ma Tei Police Station, which has served as a location for several crime films including Rush Hour 2, will be partially opened to visitors. Attractions will include a replica report room, cellblocks, screenings of Hong Kong crime films, and a display wall with stills and posters. Souvenirs will also be available.

Additional tours and exhibition enhancements are planned at the Police Museum, the Hong Kong Correctional Services Museum, and the Fire and Ambulance Services Education Centre and Museum.

Singapore Airlines raises S$3m for charities through SG60 SIA Cares campaign

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Singapore Airlines (SIA) has raised S$3 million (US$2.2 million) through its SG60 SIA Cares 2025 fundraising campaign. The campaign, which ran for three months, will benefit more than 1,600 children and youth with disabilities and developmental needs across Singapore.

The airline matched the amount donated by corporate partners, members of the public, and SIA staff – S$1.5 million – bringing the total to S$3 million. The funds will go to social service agencies AWWA and Rainbow Centre, as well as to more than 200 programmes supported by Community Chest.

Guests toured SIA Training Centre during SG60 Open House, exploring flight simulators, safety facilities, and heritage exhibits

An additional S$3 million will be contributed through the Singapore government’s SG Gives matching grant, bringing the total impact of the campaign to S$6 million. These funds will support a range of social and community initiatives in Singapore.

A cheque for S$3 million was presented to the beneficiaries during the SG60 SIA Cares Open House held at the SIA Training Centre.

AWWA will use the funds to support its Community Integration Service, which serves over 300 students in mainstream schools and more than 470 students with multiple disabilities and autism at its Napiri and Bedok campuses. The funding will be used to strengthen therapy services, training for independent living, curriculum development, access accommodation, and co-curricular activities aimed at promoting greater inclusion.

Rainbow Centre will apply the funds to its Special Education Programme across its Admiral Hill, Margaret Drive, and Yishun Park campuses. This will support over 900 children and youth with autism or multiple disabilities. The programme focuses on tailored education, care, and intervention services that address individual developmental needs and promote greater independence.

Community Chest will allocate its share of the funds to address critical social needs. This includes support for children with special needs, youth at risk, adults with disabilities, persons with mental health conditions, and low-income families and seniors.

SIA also hosted its third SIA Cares Open House on July 19 and 20 at its Training Centre, which saw nearly 900 guests, including youth at risk, persons from disadvantaged backgrounds, and individuals with disabilities or developmental needs, along with their caregivers from 33 Singapore-based social service agencies. Guests took part in a two-hour tour of the SIA Training Centre, which comprised meeting pilots, cabin crew, and engineers; learning about flight training simulators; visiting safety training facilities; and exploring a showcase on Singapore’s nation-building journey and the airline’s heritage as well as sampling SIA’s in-flight meals.