TTG Asia
Asia/Singapore Monday, 26th January 2026
Page 84

Tourism dulls in the face of conflict

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The recent border clashes in Cambodia and Thailand have had a significant impact on the tourism industry, even though these incidents are geographically distant from the main attractions. Such events tend to create a ripple effect because they influence the perception of safety among potential travellers.

Tourists often rely on information and impressions rather than detailed knowledge of the situation, and news of conflict – even if it occurs in remote regions – can generate concern about overall safety and stability. This can lead to a decline in visitor numbers, as travellers may choose to postpone or cancel their trips, or opt for alternative destinations perceived as safer.

Furthermore, the negative publicity can tarnish the country’s image as a peaceful and secure travel destination, which is critical for tourism-dependent economies.

If the situation persists or escalates, it could have longer-term repercussions, including reduced bookings, lower hotel occupancy rates, and diminished revenue for local businesses and communities reliant on tourism.

It is also important for Thailand to uphold the rule of international law and accept the jurisdiction of the International Court of Justice (ICJ) in resolving border disputes. Demonstrating a commitment to international legal processes can help restore confidence and show the world that Thailand is dedicated to peaceful and lawful resolution of conflicts.

Moreover, lasting peace can only be achieved through dialogue, diplomacy, and adherence to international law. These are essential pathways to resolving disputes and fostering stability in the region.

Going forward, the sector may face challenges in restoring traveller confidence, especially if there are ongoing security concerns or if the media continues to highlight the conflict. To mitigate these effects, effective communication, reassurance of safety measures, and targeted marketing emphasising the country’s stable and attractive regions will be essential.

In summary, even conflicts in remote areas can influence the broader tourism sector by shaping perceptions and traveller behaviour. The key will be how quickly and effectively the situation is managed, communicated, and addressed through peaceful means – namely dialogue, diplomacy, and international legal frameworks such as the ICJ – to foster trust, stability, and long-term peace.

Travel advisories emerge from Thailand-Cambodia conflict

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Ongoing military clashes between Thailand and Cambodia – both popular travel destinations – across disputed border zones have prompted travel and tourism organisations to take safety measures and issue advisories.

The Tourism Authority of Thailand (TAT) issued a travel advisory on July 24 evening, detailing the closures of several border checkpoints and nearby tourist areas for public safety and national security.

Travel caution rises as border tensions between Thailand and Cambodia escalate

Travel restrictions apply to seven provinces in eastern and north-eastern Thailand: Ubon Ratchathani, Surin, Si Sa Ket, Buri Ram, Sa Kaeo, Chanthaburi, and Trat. Affected attractions include Phu Chong-Na Yoi National Park (Na Chaluai District) in Ubon Ratchathani, Phanom Sawai Forest Park in Surin, Khao Phra Wihan National Park in Si Sa Ket, and more.

TAT said authorities will continue to monitor the situation closely and provide updates as conditions change.

Destination specialist Asian Trails shared an update on the same day, saying that all guests in both countries are safe and located far away from the conflict zones.

“The safety and well-being of our clients is our highest priority. We are closely monitoring the situation through government sources and our local partners on the ground,” noted the company’s statement.

Thailand’s flag carrier, Thai Airways, is presently assessing the situation, according to CEO Chai Eamsiri, and is ready to evacuate staff from Cambodia should the conflict worsen. The airline is maintaining flight schedules at press time.

Thourn Sinan, chairman of PATA Cambodia Chapter, affirmed Cambodia’s continued state of welcome for travellers.

He told TTG Asia that all major tourism destinations in Cambodia – Siem Reap, Phnom Penh, Battambang and the coastal zones – are fully secure and operating normally.

Although tourists are safe, destination reputation is at risk. Sinan warned that such conflicts “tend to create a ripple effect because they influence the perception of safety among potential travellers”.

“Tourists often rely on information and impressions rather than detailed knowledge of the situation, and news of conflict – even if it occurs in remote regions – can generate concern about overall safety and stability. This can lead to a decline in visitor numbers, as travellers may choose to postpone or cancel their trips, or opt for alternative destinations perceived as safer,” he said, adding that a country’s image as a peaceful and secure destination is critical for tourism-dependent economies.

For now, the clashes have resulted in “irreparable harm to cultural heritage and inflicted hardship on local communities living along the frontier”.

“Some of the world’s most treasured temples – symbols of human history and spiritual identity – have sustained damage from shelling and military activity,” he said, adding that continued aggressions would erase “centuries-old cultural treasures that belong to all of humanity, not just Cambodia”.

Various news outlets have reported civilian fatalities as well as displacement of civilians on both sides of the border.

“If the situation persists or escalates, it could have longer-term repercussions, including reduced bookings, lower hotel occupancy rates, and diminished revenue for local businesses and communities reliant on tourism,” he said. – Additional reporting by Marissa Carruthers

New US visa draws mixed reaction from Indian outbound agents

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India passport-holders will be subjected to an additional US$250 Visa Integrity Fee for travel into the US starting October 1, 2025, a requirement that some Indian outbound travel specialists say could deter price-sensitive travellers as well as those considering the US for the first time.

Indian travellers at present have to fork out US$185 for a US visa.

The new US$250 visa fee may put the brakes on budget travel from India to the US

Harjit Singh, founder and chief of guest experience, Travel Twist in India, said: “For many Indian leisure travellers, particularly families and groups, the total cost of travelling to the US is already considerable when factoring in airfare, visa fees, insurance, and required documentation. This new additional fee may serve as a deterrent, especially for middle-income travellers and first-time visitors exploring the US as a holiday destination.

However, the soon-to-come Visa Integrity Fee may have limited impact on premium travellers and the visiting friends and relatives (VFR) segment, opined Singh, as these travellers’ motivations tend to be more resilient and less influenced by cost fluctuations.

Rasika Mathur, CEO and co-founder, RAS Travels in India, told TTG Asia that while the Visa Integrity Fee would “add a significant cost to the already expensive US visa”, the price is worth it. Not only would Indian travellers be able to check off their bucket list, as the US is regarded as a “dreamland for Indian travellers”, they could also benefit from free visa-on-arrival at many countries with the US visa in hand.

“Furthermore, India is a cash-rich market. It looks difficult that the demand will drop,” Mathur added.

Vinay Arora, director, ATG Holidays, expects some initial concerns among Indian leisure travellers, especially among budget travellers, but overall demand for travel to the US will remain.

“When compared to countries like the UK where a 10-year visa can cost around US$1,450 for the Indians, the US visa still offers better long-term value,” Arora remarked.

However, Singh warned that the perception of the new Visa Integrity Fee could have a stronger impact on travel decisions. If the new fee was regarded as being part of a broader trend of increasing entry barriers for Indian nationals, travellers from India may gradually shift preference towards destinations that are more accessible and offer cost-effective visa processes, such as Europe, South-east Asia and Australia.

Singh said: “The US travel and tourism industry must remain aware of this potential shift and collaborate with relevant authorities to ensure such measures do not discourage one of the world’s most dynamic outbound travel markets.”

Aviation safety leaders to converge in Manila

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The Asia Pacific Aviation Safety Seminar 2025 (APASS 2025) is set to take place in Manila, the Philippines on September 10 and 11, bringing together more than 200 safety professionals from across various aviation verticals.

The event, organised by the Association of Asia Pacific Airlines (AAPA), will bear the theme, Safety Without Borders: Global Partnerships, Local Impact.

Manila will host the Asia Pacific Aviation Safety Seminar 2025

Sessions will spotlight the most pressing safety challenges today in aviation, including the future of aviation safety leadership and organisational culture, crew performance and decision-making in dynamic environments, fatigue management for crew, maintenance and dispatch, and more.

New features at APASS 2025 include dedicated Flight Operations and Cabin safety components, a joint Engineering/Airlines/MRO collaboration panel, and roundtables involving turboprop and regional jet operators, enhancing the practical value of the seminar to participants.

The event is endorsed by the Flight Safety Foundation, supported by the International Civil Aviation Organization.

Subhas Menon, director general of AAPA, said: “As the Asia-Pacific region continues its rapid growth trajectory, the need for shared strategies, transparency, and trust across borders becomes ever more important. APASS 2025 will convene leading voices from across the industry to drive meaningful, and objective improvements in safety performance.”

Anantara Siam Bangkok begins US$50 million transformation

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Anantara Siam Bangkok is embarking on a US$50 million enhancement project focused on cultural storytelling, sensory rituals, and guest immersion, aiming to reaffirm its role as a cultural landmark in Thailand.

Opened in 1983 in Bangkok’s Ratchadamri district and designed by George Wimberley, the hotel is known for its murals, garden courtyards, and Thai hospitality. The upgrade, guided by Transformed. Timeless. Thai. concept, will blend contemporary design with heritage.

The guestrooms will be refurbished to enhance comfort while reflecting Thai heritage

The renovation will occur in two phases to avoid guest disruption. Phase one, until November 2025, covers Montathip and Kannika Court rooms, Garden Terrace Rooms, Kasara Lounge, pool, fitness centre, and select meeting spaces. Phase two, from May to September 2026, includes Garden Pool Villas, Parichart Court rooms, Spice Market restaurant, Kids’ Club, lobby, ballroom, and remaining event spaces.

Dining and upper-level functions remain open throughout.

New features include a redesigned lobby, Kasara Lounge, Jim Thompson Suite showcasing Thai silk, six Garden Suites with private plunge pools, a landscaped pool area, and a wellness centre with advanced equipment.

Cultural immersion is key, with daily programming offering alms-giving, cultural storytelling, and Thai botanical cocktail hours. Guests can also join spiritual ceremonies, mask-making workshops, and cooking classes, alongside subtle cultural touches throughout the hotel.

During renovations, service continues uninterrupted. Kasara guests will receive dining credits and minibar upgrades. Spa treatments will move to converted suites, and guests will also have access to The St Regis Bangkok’s wellness and pool facilities nearby, with staff assistance.

“This transformation marks a defining moment in Anantara Siam’s journey,” said Torsten Richter, general manager, Anantara Siam Bangkok Hotel. “For nearly five decades, this hotel has been a symbol of classic Thai luxury and cultural refinement. Iconic hotels must strike a balance – remaining relevant to the expectations of today’s traveller while protecting and preserving their heritage. Our discerning clientele, who value first-class quality and immersive experiences, expect nothing less than the extraordinary, and it is our responsibility to continually exceed those expectations.”

He continued: “We believe there is still extraordinary growth potential in Bangkok’s luxury hospitality segment. Anantara Siam has long played a vital role in anchoring the heart of the capital – not just for international visitors, but for our local community as well. We look forward to continuing that legacy, and to delivering a new era of unforgettable experiences that only Anantara Siam can provide.”

Ennismore signs deal for Mama Shelter hotel in Bangkok

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Ennismore has teamed up with Thailand’s Platinum Group to launch Mama Shelter Bangkok Platinum, the brand’s first property in Thailand. Scheduled to open in 2029, the hotel will be part of The Platinum Square, a new mixed-use development in the city’s Pratunam district.

The 578-room hotel will occupy 47 floors of a 48-storey building that also houses a four-storey shopping centre. The property will include over 300m² of meeting space and 210m² of private dining space. Facilities will feature a restaurant, sports bar, arcade, pool bar and lounge, and a rooftop area offering views of the city.

Artist’s rendition of Mama Shelter Bangkok Platinum, set to open in 2029

Guestrooms will be equipped with luxury bedding and organic bath amenities. Interiors will include design motifs inspired by Bangkok’s street culture and local elements.

The development will be located within walking distance of Siam and Chidlom BTS Skytrain stations, with further access planned via the upcoming MRT Orange Line, expected to be completed by 2030. Across the street, The Platinum Fashion Mall offers over 2,500 retail outlets.

Mama Shelter is part of Ennismore’s portfolio of lifestyle brands. The brand, founded by Serge Trigano and his sons, is a bold and playful hospitality brand offering affordable stays with personality. Since launching in Paris, it has expanded to cities across Europe and Dubai, with upcoming locations in Singapore, Zurich, Casablanca, Cape Town, and Amsterdam.

Cedric Gobilliard, brand chief operating officer for Mama Shelter at Ennismore, said: “This vibrant city offers something new to experience at every turn, and the thrill of the unexpected excites us with the signing of Mama Shelter Bangkok Platinum. Mama Shelters are living places, offering something for everyone, and we can’t wait to bring Mama’s distinctive spirit to Thailand for the first time with Platinum Group.”

Surachai Chotjurangkool, chairman of the executive committee of The Platinum Group, added: “The company is delighted to collaborate with the Mama Shelter brand from Ennismore to launch Mama Shelter Bangkok Platinum, the first of its kind in South-east Asia. This exciting venture promises a vibrant and uniquely energetic travel and hospitality experience, embodying the distinct personality of Mama Shelter.”

Singapore Airlines adopts Qualtrics platform to improve customer feedback analysis

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Singapore Airlines (SIA) has entered a three-year agreement with Qualtrics to strengthen its customer feedback systems. The airline is adopting the platform to streamline how it gathers, analyses and responds to passenger input across multiple channels.

The partnership supports SIA’s use of research, data analytics and AI to gain deeper insights into customer sentiment and behaviour. The platform allows SIA to collect experience data across various touch points and identify changing preferences or concerns.

SIA enhances data-driven service with Qualtrics’ experience management tools

SIA is also exploring the use of Qualtrics’ generative AI features to analyse open-ended feedback. The tool is expected to help the airline extract more detailed insights from written comments and suggestions in order to enhance different stages of the travel experience.

“By integrating advanced analytics with our customer experience strategies, we can better understand our customers’ evolving expectations, address their needs more effectively, and enhance their end-to-end journey with Singapore Airlines,” said Melvin Ng, vice president of customer experience at SIA.

Qualtrics president Brad Anderson added: “As consumer feedback habits evolve, thousands of leading organisations across the world, including Singapore Airlines, are using Qualtrics to understand and improve their customer experience with omni-channel insights captured across the customer journey. These rich insights provide companies with intelligence and capabilities they need to win now and in the coming era of agentic AI.”

Oceania Cruises uncorks new Gérard Bertrand wine lunch at sea

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Oceania Cruises will launch a new Gérard Bertrand Food and Wine Pairing lunch on board its ships. The experience has started on Oceania Allura during her first sailing on July 18, and will be followed by Oceania Vista in September.

It will also be available on Oceania Marina and Oceania Riviera in 2026.

Savour six courses and fine Gérard Bertrand wines with Oceania Cruises’s new onboard pairing lunch; photo by Oceania Cruises

The six-course lunch pairs dishes with selected Gérard Bertrand wines. It takes place in the French restaurant Jacques and is guided by the ship’s chefs and sommeliers. The event is open to up to 40 guests and costs US$175 per person, excluding gratuities. It will be held on selected days during each cruise.

Dishes include potato fritter with caviar, calamari risotto, duck and foie gras pâté, braised beef short rib, goat cheese spread, and chocolate cake. Each course is served with a wine from the Languedoc-Roussillon region of France.

This new lunch joins other food and wine experiences on Oceania Cruises ships, such as the Moët & Chandon Champagne Experience, the Dom Pérignon dinner, and wine pairing events with Mediterranean menus. There are also private dinners for small groups and other tastings held in special venues on board.

For more information, visit Oceania Cruises.

Malaysia Airlines unveils promo fares for 2025-2026 travel

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Malaysia Airlines has rolled out limited-time fare promotion under its ongoing Time for Memorable Journeys campaign, offering discounted Economy Class fares from July 8 to 21, 2025, for travel until May 31, 2026.

Return fares start from 119 ringgit (US$25) for domestic routes and 559 ringgit for international destinations. The offer applies to travel across the airline’s network, including Sydney, Tokyo, Bali, and Kuala Lumpur.

Malaysia Airlines launches limited-time fare deals for travel through May 2026

In addition to discounted fares, passengers will have access to a range of services aimed at improving the end-to-end travel experience. This includes in-flight Wi-Fi across the airline’s Airbus A350-900, A330neo, Boeing 737-8, and select A330-300/200 aircraft, and the option to pre-order meals from the Best of Asia inflight menu from 30 days to 24 hours before departure.

On selected routes to Melbourne, Auckland and Bali, Malaysia Airlines will operate its new Airbus A330neo, equipped with 269 Recaro R3 Economy Class seats, 24 of which offer additional legroom. Each seat features a 13.3-inch 4K entertainment screen with Bluetooth connectivity, Kids Mode, and parental controls.

The promotion also includes discounts of up to 10 per cent on seat selection and additional baggage allowance on selected routes.

For more information, visit Malaysia Airlines.

Global Hotel Alliance strengthens leadership team with three senior appointments

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Global Hotel Alliance (GHA) has appointed three seasoned executives to key leadership roles as part of its continued growth: Katharina Dein has been promoted to vice president commercial, Jelena Kezika steps into the role of vice president strategy, and Andrea Krenn has been appointed senior vice president communications.

In her new role, Dein will oversee commercial strategy, with a focus on optimising the performance of newly integrated properties, onboarding new brands, and launching new products and services across GHA’s portfolio. A long-serving GHA team member since 2013, she has played a pivotal role in brand relations and developed the alliance’s global online training platform.

From left: Katharina Dein, Jelena Kezika and Andrea Krenn

Kezika will oversee the development of future-facing initiatives to strengthen GHA’s positioning and loyalty ecosystem, while Krenn will lead GHA’s global communications strategy.