TTG Asia
Asia/Singapore Tuesday, 10th March 2026
Page 80

Knai Bang Chatt by Kep West

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Location
The six-hectare resort overlooks the Gulf of Thailand on a stretch of coastline in Kep in southern Cambodia that has recently been developed as part of a government-led beautification programme. It is a stroll from the town’s famous crab market and a short tuk-tuk ride to the town centre, main beach and national park.

Accommodation
While Knai Bang Chatt has been welcoming guests for 22 years, its rebranding to Knai Bang Chatt by Kep West marks the start of a new chapter, not only for the resort, but for the quaint coastal town as a whole.

The 18 rooms span five types, with each mirroring the resort’s wabi-sabi spirit. Each blend minimalist luxury with restored modernist architecture. While they feature a mini bar and coffee and tea facilities, the rooms come without a TV, which the owner claims distract from being present in the moment. However, there is a small meeting room on-site with a TV.

I stayed in a spacious superior room that spanned 38m² and oozed understated elegance, featuring contemporary raw concrete floors and walls, teak wood and traditional Cambodian artefacts.

F&B
Knai Bang Chatt’s signature restaurant, The Strand, is where guests can enjoy breakfast with an ocean view. It also serves lunch and dinner. Adjacent to the resort is Kep West, a multi-functional leisure destination that sits on the oceanfront.

At The Wave, guests can opt for more casual dining at Cafe Grande, which is perfect for lunch or a relaxed evening meal. For fine dining, Crab & Co delivers a mouth-watering menu dominated by the area’s abundance of fresh seafood. The giant mud crabs and steamed king prawns are a must.

The rooftop, The Deck, is the perfect sunset spot, serving a range of tapas dishes, creative cocktails and idyllic views of the sun sinking into the sea.

Amenities
The resort reflects Kep’s past as Kep-sur-Mer, a retreat for the French colonial elite. It includes three original villas from the 1960s, with the rest built in the same style.

The main resort comprises expansive gardens, an outdoor swimming pool, spa and The Strand. In addition to The Wave, Kep West is home to a raft of other amenities.

Kep West Wellness Centre is the perfect place to start the day with a yoga session, holistic healing, Tibetan bowl sound healing or breath workshops, designed by wellness manager Lana Yang.

At Kep West Sailing and Discovery Centre, visitors can embark on sailing adventures and a raft of excursions designed to immerse guests into local life. Options include meeting rural farmers by motorbike, pepper farm visits, day trips with fishermen, dolphin spotting and planting mangroves. We embarked on a unique trip to Koh Seh Island, the base of Marine Conservation Cambodia, to learn about its work to protect Cambodia’s marine ecosystem.

Service
In keeping with the barefoot luxury vibe, don’t expect staff to be wearing suits greeting you with, “Ma’am” and “Sir”. Instead, you’re on first name terms, welcomed like a relative returning home.

Verdict
Knai Bang Chatt by Kep West is a great new addition to the sleepy seaside town, offering elevated adventure, dining and drinking options, while helping usher in a new era for Kep.

Contact details
Website: www.kepwest.com/knaibangchatt

Disney Cruise Line postpones Disney Adventure’s maiden voyage

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Disney Cruise Line (DCL) adjusted the launch timeline of its newest ship, the Disney Adventure, with its maiden voyage now planned for March 10, 2026.

During an online meeting with a DCL spokesperson yesterday afternoon, TTG Asia understands that the company has made the “difficult decision to postpone the maiden voyage”, as the company has “encountered unexpected delays in the shipbuilding process”.

Disney Cruise Line delays debut of the Disney Adventure to March 2026

The spokesperson expressed: “This is the largest vessel we’ve taken on, and has been a very ambitious project. With all the announcements that we’ve been making, we want to deliver excellence, and the highest standard and experience for our guests.”

Twenty-five voyages scheduled from December 15, 2025, to March 12, 2026, will be impacted. DCL will be reaching out to affected guests and travel agents to offer flexible rebooking options.

For guests booked on the original maiden voyage date of December 15, they will be given the opportunity to sail on the new maiden voyage on March 10, 2026, at a 50 per cent discount. This reservation will be automatically shifted, and guests will receive a confirmation with their reduced fare by October 8, 2025.

For those unable to make the new maiden voyage date, they may request for a refund of the amount paid out to DCL to their original form of payment, and they will be able to use their 50 per cent discount on a future cruise. Guests have to let DCL, or their respective travel advisor know by September 21, 2025. The future cruise must be booked by March 31, 2026, and the cruise must depart on or before March 31, 2027.

For other affected guests, refunds will be made to the original form of payment. Guests will also be extended a 50 per cent discount of their future voyage fare for use on a future cruise, and can book their future cruise as soon as they receive the cancellation confirmation of their original sailing. The future cruise must also be booked by March 31, 2026, and the cruise must depart on or before March 31, 2027.

Travel advisors have also been similarly notified. DCL has also informed travel advisors that commissions that would have been payable on clients’ cancelled sailings will not be affected and, for new bookings made using the 50 per cent future cruise discount, commissions will be calculated using the discounted price, subject to DCL’s sales agreement and/or commission programme terms and conditions.

The Disney Adventure will be the first DCL ship to homeport in Asia.

Philippine travel agencies eye cruise market with mini fair

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The 600-member Philippine Travel Agencies Association (PTAA) is beginning to focus on cruises, a market that remains largely untapped for its members.

Plans include a B2B mini cruise fair alongside PTAA’s general membership meeting (GMM) on September 11, serving as a prelude to the association’s first Cruise Expo, scheduled to coincide with its 33rd Travel Trade Expo in February next year.

PTAA showcases 12 cruise lines ahead of its first full-scale Cruise Expo in February

As of press time, the mini cruise fair, to be held next week at Solaire Resort in Manila, lists 12 cruise lines, including Royal Caribbean, Holland America, Disney Cruises and several river cruise operators.

PTAA president Evangeline T Manotok told TTG Asia that cruising remains an untouched outbound market, with feedback from cruise companies indicating that only 24,000 Filipinos have cruised, compared with more than 100,000 passengers from other countries.

Manotok said that selling cruises provides “a bigger avenue where travel agencies can earn more”, noting that cruise companies support travel agencies and that agencies can increase revenue by selling not only cruise packages and air tickets but also hotel packages, land arrangements and tour excursions.

Cruise rates remain commissionable to travel agencies, unlike airline bookings. Domestic airlines no longer offer commissions regardless of the number of bookings, while some international airlines still provide commissions to IATA agents, though others do not.

Chinese destinations on the rise among Singapore outbound travellers

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China overtook Japan as the top outbound country for Singaporeans in June 2025, with the top five destinations being Shanghai, Beijing, Shenzhen, Guangzhou, and Chengdu, according to recent statistics from YouTrip, a multi-currency mobile wallet.

The long, snaking queues at Chan Brothers’s, and CTC Travel’s counters selling packages to China at the recently-concluded NATAS Holidays 2025 fair were also proof that China is on the rise. Other travel agencies, like Jun-Air Travel, and WTS Travel, were also offering buy-one-get-one-free promotions to China.

Yunnan’s landscapes and affordability are drawing increasing numbers of Singaporean travellers; Blue Moon Valley in Yunnan, China, pictured

When asked which Chinese destinations were doing well for Chan Brothers Travel, Trista Foo, senior marketing communications executive, told TTG Asia: “Favourites include Chengdu and Chongqing for their culinary delights, Yunnan and Zhangjiajie for dramatic landscapes, and Beijing and Xi’an for their rich, historical heritage. Guangdong and Fujian remain popular with Singaporeans for their familiar cultural ties while Guizhou in south-west China is emerging as a hidden gem.”

CTC Travel’s CEO Chen Bin, shared similar observations: “Yunnan, Zhangjiajie, Guilin, Beijing, and Shanghai remain evergreen destinations among Singaporeans. In the post-pandemic landscape, we have also observed a surge in interest for emerging hotspots such as Xinjiang, Inner Mongolia, Mohe, Guizhou, and Chongqing.

China’s cost-effectiveness is a powerful magnet for outbound Singaporean travellers.

Kelvin Lam, chief operating officer, YouTrip, explained: “Travellers can enjoy high-quality experiences at a fraction of the cost compared to destinations like Japan or Europe. China also provides an enticing destination dupe for travellers who want to experience vast landscapes at a more affordable price point, such as switching out the Swiss Alps for Yunnan.”

“The favourable Singapore dollar – Chinese yuan exchange rate enhances the destination’s appeal, offering Singaporean travellers a highly rewarding and even more value-for-money holiday experience,” Foo said.

Chen agreed, stating that this offers travellers increased spending power, making China an attractive destination. It also helps there is “robust air connectivity between Singapore and numerous cities across China”, a mutual visa-free travel agreement, and China’s stable political and economic environment.

Foo also highlighted how social media is “reshaping how younger travellers perceive China in a fresh light”.

“China’s growing appeal is also driven by the influence of Chinese digital and social media platforms, such as Xiaohongshu and TikTok. Visually rich and engaging content on these platforms has sparked interest in trending destinations and ‘Internet-famous’ spots, particularly among younger travellers,” noted CTC’s Chen.

Looking ahead, all interviewees expect China’s momentum to continue well into 2026.

Lam is confident that the “momentum will be fuelled by the rise of China’s soft power through cultural exports – such as Pop Mart, Hai Di Lao, and Chagee – as well as heightened social media visibility”.

Foo opined that China will continue be increasingly popular among Singaporean travellers as “social media increasingly influences travel decisions across all age demographics”.

However, Lam opined that China will not “permanently overtake Japan” as the top destination for Singaporeans.

“We see Singaporeans balancing their choices: opting for China as a more affordable or frequent getaway, while reserving Japan for longer or more special trips,” Lam said.

Foo added: “In other parts of Asia-Pacific, enduring favourites such as Japan, South Korea and Taiwan continue to capture strong interest. Meanwhile, more exotic destinations like Bhutan and Uzbekistan, made more accessible with our exclusive chartered direct flight tours, are experiencing growing demand.”

Hotels embrace AI and direct bookings to reshape digital marketing

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Artificial intelligence (AI), direct bookings, and secure payment systems are reshaping digital marketing, as hotels and travel brands adapt to a cookie-less environment and rising demand for personalisation.

At the Next Gen Digital Marketing & AI panel discussion, speakers highlighted how hotels are gaining greater control over pricing with AI-driven insights, while brand reputation, secure transactions and gradual adoption of new technology are becoming key growth drivers in the Web 3.0 era.

From left: Filoxenia’s Chris Cheong, Rev Logix’s Jessica Tham, PayPal’s Lewis Lee, AB&Artho’s Adlina Borhan and MVX Multiverse’s Vincent Kok

Jessica Tham, consultant at Rev Logix, said hotels are steadily moving away from heavy reliance on OTAs, which often charge high commissions, and are focusing on strengthening direct bookings through their own channels.

She explained that AI is reshaping dynamic pricing by enabling hyper-personalised offers based on guest search patterns, preferences and booking history. With AI-powered data analysis, hotels gain more control over pricing, reduce dependence on third parties, and create more guest-centric experiences.

According to Tham, the shift has accelerated as hotels realise the value of owning customer data and using technology to optimise both pricing and engagement. “Hotels that invest in their own booking platforms and data strategies are no longer just competing with OTAs on price – they are competing on personalisation and trust,” she said. She added that this approach also helps hotels respond quickly to market fluctuations, a key advantage in volatile travel conditions.

Vincent Kok, co-founder of MVX Multiverse, noted that AI adoption should be a step-by-step process rather than a “big bang” overhaul.

“AI is not just about reducing costs – it can also open up new revenue opportunities when applied creatively,” he said, adding that chatbots, which now offer multilingual support and more natural interactions, are a realistic entry point for independent hotels looking to enhance customer service while managing costs.

Lewis Lee, head of business development APAC at PayPal, highlighted the role of secure payments in influencing customer willingness to book. He said PayPal’s focus on fraud prevention and data privacy translates into higher conversion rates, with more than 70 per cent of users completing transactions when the service is offered.

Adlina Borhan, CEO of AB&Artho, stated public relations has become a strategic lever for building reputation and trust with guests, which in turn drives business.

“Reputation builds trust, and trust brings revenue. If your brand is not recognised for its credibility, even the best pricing strategies will fail to convert,” she said. Adlina explained that PR, marketing and technology must work together to support the book-direct journey: PR creates awareness and trust, marketing drives engagement, and technology secures the transaction.

The session was moderated by Chris Cheong, director digital strategies, Filoxenia. The half-day forum entitled Driving hospitality to the next level: Next Gen Digital Marketing & AI was organised by Filoxenia Hospitality Management at Concorde Hotel Kuala Lumpur recently.

Mandarin Oriental to open luxury hotel in Seoul in 2030

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Mandarin Oriental is entering the South Korean market with a new luxury hotel in Seoul, scheduled to open in 2030. The boutique-style property will bring the group’s hospitality and refined design to the city, strengthening its presence in Asia and marking a key milestone in its global growth.

Located in the CBD north of the Han River, Mandarin Oriental, Seoul will be near cultural landmarks, business hubs and lifestyle destinations. With 128 rooms and suites, the hotel will offer an intimate, residential atmosphere reminiscent of a private club.

The 128-room boutique property will feature signature dining and wellness facilities in the heart of the city

Culinary experiences will be central to the hotel. The 21st floor will feature a destination restaurant with panoramic city views. The 20th floor will host two concepts: an elevated international restaurant inspired by SOMM at Mandarin Oriental, The Landmark Hong Kong, and a refined Chinese restaurant, alongside a high-end Korean Chef’s Counter. The ground floor will include a bar, lounge and The Mandarin Cake Shop, with private dining rooms available for exclusive gatherings.

The hotel will provide event and meeting spaces, including a grand ballroom, function rooms and a private terrace.

The Spa at Mandarin Oriental will span four floors and include a swimming pool, fitness centre, terrace, golf simulators, a games room and a kids’ club. Core wellness themes include Traditional Healing, Future Bathing, K Beauty, Mind Reset and Body Performance.

Group chief executive of Mandarin Oriental, Laurent Kleitman, said: “Seoul is a dynamic cultural and economic hub and we are proud to be announcing our entry into this important market. Mandarin Oriental, Seoul will reflect our commitment to thoughtful growth, offering an experience that captures the essence of the destination while delivering the legendary service and design our guests expect.”

Accor adopts Oracle Hospitality Opera Cloud for global property management

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Accor is moving its global properties onto Oracle Hospitality Opera Cloud PMS to standardise its property management system across 110 countries.

The platform will support operational efficiency and allow consistent guest experiences across its portfolio.

Lau: implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests

Accor has also selected Oracle Opera Cloud Sales and Event Management as a preferred solution to support the growth of its meetings and events business. Staff will gain clear visibility into venues, while guests and event organisers can use digital self-service tools to view and book event spaces, guestrooms and catering services.

Alex Alt, executive vice president and general manager, Oracle Consumer Industries, said: “With Opera Cloud, Accor will be able to more quickly adapt to new opportunities, have the data to adjust where needed, and set the standard for both guest and staff experiences with a contemporary, API rich, and intuitive suite of Oracle solutions.”

“Implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests, and to optimise operations across our global footprint,” shared Jean Noel Lau, chief distribution officer, Accor.

“Oracle Hospitality Opera Cloud has proven to be the optimal solution for consistent functionality across our diverse portfolio of brands worldwide. We particularly value Oracle’s collaborative spirit, which has transformed our engagement from that of a technology provider into a true strategic business partner.”

Discover Malaysia with Hyatt’s latest campaign

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Hyatt has launched its More to Discover, Explore Malaysia campaign, inviting travellers to stay at 11 properties across Malaysia, from Kuala Lumpur and Johor Bahru to Kuantan and Kota Kinabalu.

Guests who book direct on Hyatt’s website between September 9 and October 31, 2025, can enjoy complimentary breakfast for qualifying stays from September 10 to December 20, 2025, at participating hotels.

Hyatt invites travellers to explore Malaysia with complimentary breakfast and special perks at 11 hotels across the country

World of Hyatt members receive additional savings and a limited-edition Touch ‘n Go card for public transport and daily purchases.

Hyatt’s portfolio in Malaysia includes Park Hyatt Kuala Lumpur, Grand Hyatt Kuala Lumpur, Hyatt Regency Kuantan Resort, Hyatt Regency Kinabalu, Hyatt Centric City Centre Kuala Lumpur, Hyatt Centric Kota Kinabalu, Alila Bangsar Kuala Lumpur, Hyatt Regency Kuala Lumpur at KL Midtown, Hyatt Place Kuala Lumpur Bukit Jalil, Hyatt Place Johor Bahru Paradigm Mall and Hyatt House Kuala Lumpur Mont Kiara.

The campaign highlights city and coastal experiences, cultural activities and convenient locations, with each property offering local engagement alongside modern comfort.

Non-World of Hyatt members must use the code HTBVA, while members use MYHIPO to redeem the offer.

For more information, visit Hyatt.

Sasha Tyas joins Anantara Kihavah Maldives Villas as GM

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Minor Hotels has appointed Sasha Tyas as general manager of Anantara Kihavah Maldives Villas.

Tyas has more than 25 years of international experience in luxury hospitality, with leadership roles in Portugal, Brazil, the Caribbean, the Seychelles and the Maldives.

She was previously general manager of the 224-suite Ilma yacht with The Ritz-Carlton Yacht Collection, sailing in Europe and the Caribbean.

India’s new tax reforms set to boost the country’s hospitality sector

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The recently held 56th meeting of the GST Council in New Delhi chaired by India’s Union finance and corporate affairs minister Nirmala Sitharaman approved key changes in tax rates, including a reduction in Goods and Services Tax (GST) on hotel room tariffs priced at 7,500 rupees (US$85.05) or less per night.

The GST has been brought down from 12 per cent (with input tax credit) to five per cent (without input tax credit), a move that the hospitality sector has described as a timely boost for domestic tourism and occupancies.

The reduced tax on hotel stays is expected to increase bookings and support tourism growth; Palolem beach in Goa, India, pictured

“The reduced GST rate will significantly enhance affordability for domestic travellers and drive occupancy in the midscale segment. With the festive season just around the corner, this reform offers a strong boost to both demand and sector confidence. We believe it will also encourage more first-time travellers to explore India’s diverse destinations, further energising the tourism economy,” said Perkin Rocha, founder and CEO, Ecko Hotels & Resorts.

Echoing the sentiment, Neha Kapoor, general manager of Hyatt Place Gurgaon, noted that the reform will strengthen market momentum.

She said: “We anticipate this change will translate into stronger demand and improved occupancy levels. Beyond the immediate benefits, it also paves the way for healthier growth in the hospitality sector, supports tourism and strengthens the industry’s contribution to the economy.”

The new tax structure will come into effect from September 22, 2025. The impact is also expected to extend beyond hospitality, creating a positive ripple effect in allied sectors. “The government has significantly broadened affordability in domestic tourism, ensuring that demand in emerging destinations can flourish. At the same time, the simplification of GST for residential real estate through reduced construction costs and clearer slab structures is poised to stimulate housing supply and bolster confidence, particularly across tier-II and tier-III cities,” said Sumit Mitruka, CEO and founder, Summit Hotels & Resorts, adding that hospitality and real estate remain deeply interlinked.

“Affordable housing underpins urban growth while accessible travel fuels mobility and commerce. A streamlined GST regime allows these sectors to reinforce one another, creating a powerful multiplier effect on employment, consumption and investment.”