TTG Asia
Asia/Singapore Thursday, 22nd January 2026
Page 44

Wonderful Indonesia Tourism Fair returns this month

0

The second run of the Wonderful Indonesia Tourism Fair (WITF) is scheduled from October 9 to 12, 2025 at the Nusantara International Convention Exhibition, promising enhanced content that will market Indonesia as a destination for both leisure tourism and business events.

Henceforth, the trade show will also be an annual fixture for the Indonesian tourism industry.

From left: Indonesian Tourism Industry Association’s Hariyadi Sukamdani along with Ministry of Tourism’s Widiyanti Putri Wardhana and Vinsensius Jemadu

Hariyadi Sukamdani, chairman of the Indonesian Tourism Industry Association (GIPI), said at the event’s press briefing that WITF reflected Indonesian tourism industry’s commitment to building a stronger and more sustainable sector.

WITF 2025 is categorised as a Green Event, where carbon emissions generated by the activities of attendees will be calculated.

Budi Tirtawisata, vice chairman of GIPI and chairman of WITF 2025 steering committee, noted the “high level of representation” at the upcoming event.

“Seventy per cent of Indonesian provinces are participating as exhibitors. This widespread provincial involvement is a major draw for buyers seeking to explore new Indonesian destinations.”

WITF 2025 will welcome more than 300 exhibitors representing various destinations across Indonesia, including hoteliers, DMCs, recreational parks, transport providers, airlines, travel agents, tour operators, and tourist attractions. These sellers will meet with 200 international buyers from 40 countries, as well as 300 corporate buyers and trade visitors from various companies.

More than 3,200 pre-appointment sessions will be conducted.

In comparison, WITF 2024 had 150 sellers from across the country, 195 buyers from 38 countries, and 30 Indonesian corporate buyers. There were 2,500 pre-appointment sessions.

“We hope the numbers (of pre-appointment sessions) will continue to increase leading up to the event,” said Hariyadi.

To support WITF 2025, the Ministry of Tourism (MoT) will bring 45 travel agents and tour operators from Europe, the Middle East, and the Americas and host a fam trip that explores Indonesia’s flagship destinations, culminating in a business matching event in Bali.

Widiyanti Putri Wardhana, Indonesia minister of tourism, said that close cooperation and discussion forums during WITF 2025 would enable “Indonesia’s tourism industry (to) become more resilient, competitive, and able to showcase the beauty and diversity of our country to the world”.

The MoT will host the Southeast Asia Business Event Forum (SEABEF) in parallel with WITF 2025. The conference will bring together South-east Asian stakeholders to discuss the evolution of the events industry, collaborative opportunities, and strategies to strengthen regional competitiveness.

Vinsensius Jemadu, deputy for tourism products and events at the MoT, said hosting SEABEF concurrently with WITF 2025 was a strategic move to reinforce Indonesia’s position as both a tourist destination and premier business events destination in the region.

“Through SEABEF, we are demonstrating Indonesia’s readiness in terms of infrastructure, human resources, and the diversity of venues capable of accommodating international meetings, incentives, conventions, and exhibitions. This event proves that Indonesia is ready to compete and host global events,” stated Vinsensius.

Pan Pacific London steps up Asian courtship

0

Having done well in the North American and domestic UK markets, Pan Pacific London now hopes to grow its Asian guest community through a stronger presence at travel tradeshows in Asia.

General manager Anne Golden told TTG Asia that the North American market is leading for her hotel due to the power of association with sister property, Pan Pacific Vancouver, and the US-based Forbes Five-Star awards, which Pan Pacific London has acquired every year since 2022.

Suites unveiled a new look in January 2025 to enhance the guest experience; a family welcome set-up in the lounge of the Bishopsgate Suite, pictured

“The American accreditation opened so many doors for us, and was a singularly biggest contributing factor to our financial success in the first couple of years,” said Golden.

She added that while London has the most number of Forbes Five-Star hotels – where 21 of such highly graded hotels out of 320 in the world are located in the capital city of the UK – Pan Pacific London’s ability to score the award within the first year of operations attracted intense attention.

“Everybody noticed us,” she remarked.

To build the same level of awareness of Pan Pacific London in Asia, Golden’s team has started to exhibit at ILTM Asia Pacific, an annual luxury travel tradeshow held in Singapore.

“We had a lovely stand there and it drove interest. This year at ILTM Asia Pacific, we also hosted an absolutely perfect after-party at Pan Pacific Orchard for top travel advisors. Our presence reminded them that there is a Pan Pacific hotel in London,” recalled Golden.

The hotel is also strategically building interest in China and India through content on the Xiaohongshu e-commerce platform to target the Chinese and through global sales offices in both giant markets.

Golden is confident that the Asian reach of GHA Discovery loyalty programme will also bring more Asian guests to her doors.

“Many Singapore travellers and loyal members of GHA Discovery, who are planning to visit London, will look up the programme and see that there is a familiar option here,” she added.

While Pan Pacific London is four years old, Golden said the property is still “fresh” for many reasons.

“We opened at the tail end of the pandemic, so international travel was still very slow for the first 18 months of operations. In a way, people today are still discovering us. We see new guests all the time,” she stated.

A fresh experience is also offered through updated suites in January this year. The product category was enhanced with new colours and texture alongside fun additions, such as a Crosley record player and vinyl selection for every suite.

“We also wanted to expand our offering for families,” she explained.

New and repeat guests can look forward to even more new offerings, including a new mixologist who will bring Asian flavours to the cocktail menu and a range of experiences on and off property to satisfy travellers’ quest for unique destination experiences.

For little guests, the hotel operates a treasure hunt that would win children Singa lion plushies, which are a nod to Lion City Singapore.

A series of experiences, to be named Discover a Different Side to London, are in the works. They will open guests’ eyes to London’s East End, where the hotel is located.

Golden shared that the hotel will work with established partners to offer unique city tours and meaningful activities, as well as identify ideas for memorable experiences.

Emirates opens Dubai facility for advanced hospitality training

0

Emirates has unveiled a new training facility in Dubai to provide advanced hospitality instruction for nearly 25,000 cabin crew.

The US$8 million Emirates Centre of Hospitality Excellence includes a restaurant and lounge for up to 170 guests, presentation kitchens and eight classrooms. More than 10,000 cabin crew are expected to train there by the end of the year.

Emirates launches new Centre of Hospitality Excellence for cabin crew training

The centre focuses on service standards modelled on Michelin-star protocols, covering fine dining procedures, guest engagement and table service. It follows a partnership formed in 2020 between Emirates and the Ecole Hôtelière de Lausanne in Switzerland to develop a new hospitality strategy.

New recruits and experienced crew will receive training at the facility, which allows participants to dine as guests and experience a four-course lunch prepared by Emirates’ culinary team. The centre also includes a training kitchen where cabin crew learn plating techniques and presentation, as well as The Art of Service course, which focuses on communication, emotional intelligence and fine dining etiquette.

The centre will also host L’art du vin, Emirates’ wine education programme for cabin crew, launched in 2024. The programme offers three levels of wine training – Introduction, Business Class and First Class – covering tasting, wine heritage and food pairing.

The Emirates Centre of Hospitality Excellence adds to the airline’s existing training infrastructure, including the Crew Zone opened earlier this year at Emirates Group Headquarters, which provides workshops, wellbeing services and staff support. Emirates currently employs almost 25,000 cabin crew from over 140 countries, all trained at the Emirates Crew Training Centre in Dubai through an initial eight-week course covering safety, service and hospitality.

Thomas Ney, deputy senior vice president of service delivery, Emirates remarked: “Emirates continues to uplift the ‘fly better’ experience for our valued customers. We have invested in the highest levels of luxury hospitality training for our cabin crew, enabling them to really relate to the customers they serve and create unforgettable signature moments.”

Royal Caribbean prepares new experiences on Legend of the Seas

0

Royal Caribbean will debut Legend of the Seas in July 2026, offering new itineraries across Europe and the Southern Caribbean with expanded dining, entertainment and family activities.

The ship features eight neighbourhoods with new dining options including the Royal Railway – Legend Station, tracing the Silk Routes, and the Hollywoodland Supper Club inspired by classic cinema. Other venues include AquaDome Market, Surfside Eatery, Basecamp on Thrill Island, Chops Grille, Izumi and Hooked Seafood.

Legend of the Seas will offer expanded dining, entertainment, and adventure for families across Europe and the Caribbean

Entertainment highlights include the Broadway musical Roald Dahl’s Charlie and the Chocolate Factory, AquaTheater shows, and the ice arena Absolute Zero, supported by over 20 bars and live music venues.

Adventure options include six waterslides, Crown’s Edge skywalk and zip line, mini golf at Lost Dunes, and the Adrenaline Peak rock-climbing wall. Pools cater to families and adults, and family areas have a new carousel and redesigned Playscape. Signature ship features include the Royal Promenade, Central Park and the Pearl kinetic sculpture.

Legend of the Seas will sail seven-night Western Mediterranean cruises from Barcelona in summer 2026 and Caribbean voyages from Fort Lauderdale in November 2026, all visiting Perfect Day at CocoCay.

The ship will be Royal Caribbean’s fourth LNG-fuelled vessel, incorporating waste heat recovery and shore power connection as part of the company’s plan for a net-zero cruise ship by 2035.

“With Legend of the Seas, we are bringing to life our most legendary vacation yet as we continue to push the boundaries with more of what guests know and love,” said Michael Bayley, president and CEO, Royal Caribbean.

Grand Hyatt Jakarta turns family stays into adventures

0

Grand Hyatt Jakarta has introduced five themed kids rooms, each directly connected to the hotel’s Grand King rooms to ensure comfort and convenience for families.

The themes – Jungle, Voyage, Space, Castle and Submarine – feature distinctive décor and interactive play elements, along with matching costumes, accessories and mission cards designed to encourage children to explore the hotel. Completing the missions unlocks surprises and complimentary amenities, enhancing the family stay experience.

Grand Hyatt Jakarta introduces themed kids rooms for them to explore, play, and discover

To add to the experience, Grand Hyatt Jakarta has partnered with Miniapolis to offer exclusive Golden Tickets for kids room guests. The tickets include a train ride from the level three lobby to the Miniapolis playground at Plaza Indonesia and access to dedicated children’s activities around the pool on level five, creating a fully immersive and memorable family adventure.

For more information, visit Grand Hyatt Jakarta.

Globus names head of marketing for Asia-Pacific

0

Globus family of brands (GFOB) has appointed Johanna Raeder as head of marketing for its Asia-Pacific offices.

Raeder brings more than 15 years of experience in the travel industry, having led growth-focused marketing strategies across airlines, cruises, hotels, and destinations. She most recently served as marketing director at Voyages Indigenous Tourism Australia and previously held senior roles at Norwegian Cruise Line Holdings and LATAM Airlines Group.

Based in the Sydney office, Raeder will oversee marketing strategy and the full trade and consumer marketing mix for GFOB across the Asia-Pacific region.

Raffles and Fairmont Makati appoints new hotel manager

0

Raffles and Fairmont Makati has named Fergus Mac Devitt as its new hotel manager.

Mac Devitt brings over 20 years of luxury hospitality experience across Europe and Asia, including senior roles at Swissôtel and Fairmont properties in Germany, China, Japan, and Singapore. He previously served as hotel manager at Fairmont St Andrews in Scotland.

Having spent most of his career with Accor, the parent company of Fairmont and Raffles, Mac Devitt will now lead operations in Makati, focusing on delivering high-quality guest experiences.

Bali’s hotel industry under pressure to prove commitment to sustainability

0

Tourism continues to drive Indonesia’s economy, but its environmental cost is drawing renewed attention. Bali’s recent floods have reignited debate over sustainability and calls for the hotel sector to take greater responsibility in protecting the environment.

At a coordination meeting of Bali’s hospitality industry, Hanif Faisol Nurofiq, minister of environment and head of the Environmental Control Agency, said: “The hotel sector is not only the driver of the economy, but also the face of the nation in the eyes of the world.”

Tree planting by hotel staff in Bali reflects growing efforts to integrate sustainability into tourism

He warned that tourism growth carries serious consequences for nature, citing the recent floods as a reminder of the impact of land conversion and shrinking green space.

He stated: “This is the time for the hotel industry to take responsibility for maintaining the ecosystem, not just enjoying economic benefits. We must ensure that tourism growth goes hand in hand with environmental sustainability.”

The meeting followed the 2025 Corporate Performance Rating Assessment Programme (PROPER) by the Ministry of Environment, which evaluated companies with significant environmental impact. Of 229 hotels assessed in Bali, none met the criteria for environmentally friendly properties, with some still receiving the Red ranking – the second lowest.

Hanif acknowledged hotels that have adopted energy-saving technology, improved waste management, and constructed green buildings. The government, he said, will continue to support such efforts through training, technical guidance, and policy measures to encourage sustainable practices.

Hotels that consistently apply sustainability principles will qualify for Green Hotel certification and promotional support. The ministry also encourages integrating corporate social responsibility with activities such as tree planting, watershed restoration, and the creation of green spaces. Hanif further recommended green infrastructure like meadows, green roofs, and vegetation walls, which offer ecological benefits while improving hotel surroundings.

“Simple steps such as planting trees, building infiltration wells, or reducing waste, if done together, will have a big impact on tourism sustainability,” he said.

The PROPER findings surprised many in the industry, as several assessed hotels had previously received national and international sustainability awards.

Rizki Handayani, deputy for industry and investment at the Ministry of Tourism, said the results would be discussed with the Ministry of Environment and the Indonesia Hotel and Restaurant Association (IHRA). “It is important for us to examine this closely because this assessment will affect branding,” she said, adding that limited land in urban areas like Jakarta poses challenges for compliance.

IHRA chairman Hariyadi Sukamdani said sustainability had become inseparable from tourism but noted ongoing difficulties.

“Space limitations are a key challenge for the hotel industry; because of limited land, many hotels cannot process waste on site and instead outsource waste management.”

At the Hotel Public Relations Summit, industry leaders said that despite internal sorting, separated waste is often re-mixed by collection services due to the lack of proper waste facilities. Hariyadi added that efforts to reduce carbon emissions also require significant investment, noting that switching from fossil fuels to electric energy remains costly.

Hilton survey reveals surge in sports and entertainment-led travel across Asia-Pacific

0

Hilton has released new research showing that nearly half of travellers in Asia-Pacific are planning international trips around major sporting and music events.

The survey, conducted across China, India, Australia, Singapore and Japan, highlights the growing influence of sports and entertainment on travel decisions, with 70% of respondents citing quality of hospitality as a key factor.

Nearly half of travellers plan international trips around major events, with loyalty programmes driving demand for exclusive experiences

Interest in sports tourism is particularly strong in China (59%) and India (57%), with 70% of respondents willing to travel for events such as Formula 1 races, and 63% for concerts and festivals. These trips are often social, with most travellers attending alongside friends or partners. Among 18 to 24 year olds, 60% prefer travelling with friends.

Accommodation choices are driven by proximity to the event (72%), price (72%), and hospitality standards (70%). Respondents in China placed the highest importance on proximity (81%) and hospitality (80%). More than half (54%) of travellers across the region said exclusive access and rewards were strong motivators when choosing where to stay.

Hilton Honors, the company’s loyalty programme, continues to play a central role in enabling access to experience-led travel. At the 2025 Singapore Grand Prix, Hilton Honors members redeemed over nine million points for McLaren F1 Team VIP packages, which included trackside hospitality, McLaren-hosted activities and a two-night stay at Conrad Singapore Marina Bay. 40% of respondents expressed interest in redeeming points for access to exclusive hospitality lounges with food and beverage offerings.

This year marks the 20th anniversary of Hilton’s partnership with the McLaren F1 Team. Hilton is hosting the team at 21 properties throughout the race season, including in Singapore. The collaboration has evolved into a platform for fan engagement, with recent activations including a sleep soundtrack created by Lando Norris and Max Fewtrell, and the launch of the Stay Like McLaren Racing suite at The Trafalgar St James London, Curio Collection by Hilton.

Hilton Honors Experiences continue to offer members access to exclusive events, including the McLaren F1 Team VIP Experience at the Singapore Grand Prix. Conrad Singapore Marina Bay will feature interactive elements such as a reaction wall, photo opportunities with the McLaren F1 car, and a themed afternoon tea.

“Sports and entertainment tourism is becoming one of the defining travel trends in Asia-Pacific, and F1 is leading the charge,” said Ben George, senior vice president and commercial director, Asia Pacific, Hilton. “At Hilton, we have always believed that incredible travel experiences start with an exceptional Stay. Our partnership with the McLaren F1 Team allows us to connect guests and fans with the moments they are most passionate about – both on and off the track.”

Phnom Penh’s Techo International Airport opens, boosting Cambodia’s connectivity

0

Phnom Penh marked a major milestone on September 9, 2025, with the opening of Techo International Airport, Cambodia’s largest aviation infrastructure project. Fully funded and built by Cambodian entities, the airport draws on Angkorian heritage in its design and begins operations as a modern hub for tourism and business.

The launch was commemorated with the arrival of Air Cambodia’s first commercial flight, greeted by a traditional water salute.

Techo International Airport, Phnom Penh’s new main international gateway on its opening day

In its first month, the airport introduced two new routes and supported Cathay Pacific by temporarily hosting aircraft during Typhoon Ragasa.

Developed by Cambodia Airport Investment Co. (CAIC) – a joint venture between the State Secretariat of Civil Aviation and Overseas Cambodian Investment Corporation (OCIC) – the airport is designed to handle up to 15 million passengers annually in its initial phase. It is expected to boost tourism, facilitate trade, and enhance Cambodia’s role in regional air networks.

The project involved a consortium of local and international contractors, engaging more than 200 Cambodian engineers and 17,000 workers. It demonstrates the country’s capacity to deliver large-scale infrastructure through a blend of domestic expertise and global collaboration.

The terminal blends Cambodian heritage with modern design, featuring rumduol (Cambodia’s national flower)-inspired structures and a nine-metre Buddha statue that creates a serene, culturally rich arrival experience.

To support operations, CAIC has partnered with Vinci Airports, Lagardère Travel Retail, Newrest, and Singapore Airlines Engineering Company for airport management, retail, catering, and aircraft maintenance.

Retail and dining options include Malis, Paul, Starbucks, Brown Coffee, Bodia, and Artisans d’Angkor, combining Cambodian heritage with international hospitality.

The opening coincides with the 25th anniversary of OCIC, which has played a key role in Cambodia’s economic development across infrastructure, real estate, healthcare, and education. The group has delivered over 10,000 homes and major transport projects across Cambodia, Laos, and Hong Kong.

Techo International Airport now stands as a symbol of Cambodia’s identity and ambition, positioning Phnom Penh as a growing player in global aviation.

“Welcoming the first passengers at Techo International Airport is a defining moment,” said Pung Kheav Se, chairman of OCIC and CAIC. “It creates new opportunities for Cambodia – for visitors, businesses, and investors – and marks the beginning of a new chapter for our country.”