TTG Asia
Asia/Singapore Friday, 20th March 2026
Page 2111

Bintan Lagoon Resort welcomes senior management team appointments

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MICHAEL Sengol has been appointed the interim managing director of Bintan Lagoon Resort while Gerald A Hendrick will become the resort’s vice president of business development and operations.

Sengol brings with him over 40 years of experience in the industry, specialising in optimising hotel assets to drive maximum profitability for key stakeholders. Prior to his current position, Sengol was the CEO of Meritus Hotels & Resorts.

In his new role, he is tasked with accelerating the achievement of financial and operational targets set by the Board of Directors. Following the completion of his term, Sengol will return to his seat on the Board.

Meanwhile, Hendrick brings over 22 years of experience in the hospitality industry, most recently with The St. Regis Singapore.

In addition to overseeing business development activities, Hendrick will focus on enhancing the guest experience at Bintan Lagoon Resort in his new role.

New Pullman resort opens in southern Thailand’s Khao Lak

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PULLMAN Khao Lak Katiliya Resort and Villas has opened in Khao Lak, in the southern Thai province of Phang Nga, bringing Accor’s hotel network in the Andaman coast area to 13 properties.

Located on a 600m stretch of private beach, just an hour’s drive from Phuket International Airport, Pullman Khao Lak Katiliya Resort and Villas consists of 223 rooms and suites and 97 villas, many of which come with their own private swimming pool overlooking the Andaman Sea.

The resort is home to six restaurants, including The Terrace Oceanfront, an all-day dining restaurant with a rooftop bar and lounge; Café Lilawadee, which features international cuisine; the signature alfresco Mosaic Italian Restaurant; Baan Thai restaurant; Kuk Kak restaurant, which is designed for private groups with Indian, Japanese and Korean cuisine options; and the casual beachfront Bamboo restaurant.

In addition, the Plunge Bar serves pizzas, sandwiches, ice cream, cakes and refreshments, while the Vista Lobby Bar offers light snacks with drinks with free Wi-Fi Internet connection.

Leisure facilities span five swimming pools, a spa, two fitness centres and a Kids Club. A dedicated lifestyle team is on call to facilitate a wide array of leisure activities available on site, which include golfing on a mini golf course, an archery range, Muay Thai boxing ring, mountain biking, yoga and tennis.

Meeting facilities include the 400m² Chong Fa Ballroom, which can accommodate up to 1,000 guests, and three medium size function rooms. In addition to its newly integrated Co-Meeting concept of “Commitment, Connectivity, Comfort, and Cohesion”, the resort provides a dedicated events manager to facilitate all meeting and events and an IT solutions manager on standby 24/7.

To celebrate its opening, Pullman Khao Lak Katiliya Resort and Villas is offering a special introductory rate from THB 3,300++ (US$101) per room, per night.

Leverage ‘South-east Asia’ instead of ‘ASEAN’, says trade

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ASEAN’S integrated tourism strategy would pack a heavier punch by focusing on South-east Asia as a destination rather than branding the association within the travel trade, say industry players.

Few doubt the region’s ability to attract travellers from regional and long haul markets. However, some remain unconvinced a “Visit ASEAN” campaign could ever outweigh the appeal of promoting South-east Asia.

Peter Semone, chairman, PATA Foundation and chief technical adviser, Lanith, said: “I have always felt strongly that ‘Visit ASEAN’ is a misnomer. ASEAN is an association. So, it would be like saying ‘Visit PATA’. I don’t think major medium-haul and long haul markets understand what ASEAN is. They do, however, know what South-east Asia is. We should be promoting South-east Asia and not ASEAN.”

Duncan Webb, CCO, Onyx Hospitality Group, concurred, adding that brand ASEAN “has little resonance with consumers”. He said: “The increased focus from the introduction of the ASEAN Economic Community may increase some consumer awareness, but it’s unlikely it’ll ever have the same credibility at a consumer level as South-east Asia and its mystical allure.”

However, other industry players are more positive about the association’s ability to market the region. “I don’t foresee any major challenges with promoting ASEAN tourism, showcasing our cohesion within the ASEAN communities and our unity across our cultures,” said Philip Wigglesworth, business development manager, Destination Asia (Thailand). “Creating a single-market ASEAN campaign may be a challenge…but with the right balance for all we can hopefully grow and encourage tourism right across the community.”

Valerie Gardelle, marketing manager, Luxury Travel Vietnam, said while ASEAN may lack South-east Asia’s “sex appeal”, when it comes to marketing, the association plays a key role in developing tourism across the region.

“ASEAN’s purpose is noble and everybody can find his or her own benefit within this initiative. The challenge (in promoting ASEAN as a destination) is to find the right words and the easiest way to make messages understood, and engage all kinds of audiences,” she said.

Recent air crash no cause for concern among Indonesian trade

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THE INDONESIAN trade is seeing few impacts on air travel following AirAsia Indonesia’s accident, compared with incidents involving other domestic carriers with a less spotless safety record.

Anton Thedy, managing director, TX Travel Indonesia, said: “There were fewer than 10 cancellations on AirAsia Indonesia the first few days following the accident…what might be impacting air travel is the government’s new regulation on lowest fare.”

Excluding Garuda Indonesia and AirAsia, other Indonesian carriers have been on the EU blacklist.

Ng Sebastian, managing director, Incite Travel Makassar, said: “Lion Air has many flights connecting Makassar and other areas in Indonesia, and they continue to be full. Travellers have not stopped going to remote destinations on Indonesian airlines.”

Longhaul travellers have not lost interest too, said Herman Rukmanadi, managing director, Bhara Tours Bandung. “We have secured a new partnership with many (European) tour series for this year – the only condition is to only use Garuda for the domestic connections.

Meanwhile it is estimated Malaysia lost 540,000 Chinese tourists last year due to the disappearance of MH370 and Sabah’s kidnapping cases.

Mint Leong, managing director, Sunflower Holidays, said Chinese travellers are opting instead to fly to Malaysia on Cathay Pacific, China Eastern Airlines and China Southern Airlines.

Adam Kamal, CEO, Rakyat Travel, said: “Passengers are concerned also about the validity of their travel insurance coverage.”

Additional reporting from S Puvaneswary.

Myanmar’s Air KBZ set sights on regional skies

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Air KBZ, Myanmar’s privately owned domestic carrier and sister airline of Myanmar Airlines International (MAI), is expanding regionally with plans to launch flights between Yangon and Chiang Mai in May.

The ATR72-600 service will start with two flights a week, according to Crystal Aung, assistant manager marketing and sales, Air KBZ.

“We are working on a codeshare agreement with another Myanmar airline company to increase the number of frequencies,” she said.

Aung said the service is targeted at Thai travellers and international travellers visiting Chiang Mai to travel on to Myanmar and vice versa.

Its second destination in the pipeline is Mae Sot in Thailand.

The airline hopes to link up secondary cities in the region. “MAI will continue serving the major destinations and Air KBZ will help to open up access between secondary cities,” she said. Future destinations will include India and China and cities Air KBZ will operate to will be decided at a later stage.

Air KBZ now operates five ATR-500 and two ATR 72-600 aircraft.

“More aircraft will be deployed to support our (domestic and regional) expansion,” she said. Additional aircraft scheduled for delivery next year include one ATR-600 and two CRJs.

Singapore hoteliers paint optimistic outlook

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SINGAPORE hotels are starting 2015 on a positive note, confident that rates will hold steady despite a fresh injection of rooms into the city’s supply.

According to the latest Cushman & Wakefield’s assessment, hotels are expected to have closed 2014 at 84.3 per cent occupancy, down from 86 per cent in 2013, as a result of more rooms coming online and a significant drop in the number of Chinese visitors. Despite this, the average room rate (ARR) held steady at S$260 (US$195) compared with S$258 in 2013.

Hotels expressed the same optimism, and said the upcoming ASEAN Economic Community (AEC) 2015 will help boost ASEAN traffic towards the end of the year.

Royal Plaza on Scotts general manager, Patrick Fiat, said: “Royal Plaza closed 2014 with an occupancy rate of 89 per cent and ARR of S$290. We are expecting ARR to increase three to four per cent this year and occupancy to be similar to last year’s.”

The Westin Singapore general manager, Lance J Ourednik, is also optimistic the hotel will “experience healthy growth” in occupancy and ARR this year.

Similarly, Furama RiverFront general manager, Kwan Hun Fah, said: “We closed 2014 with occupancy above 80 per cent and we expect growth in 2015 of three to five per cent for both occupancy and ARR.”

He added: “We expect 2015 to pick up with AEC 2015 and other major events such as the SEA Games as we are one of the hotels providing accommodation to the athletes.”

While Fiat said the impact of AEC on the hospitality industry will only be felt from the end of this year, he added: “With this (AEC) in place, the ease of travel among ASEAN countries for both regional and long haul travellers is expected to increase.

“The joint efforts of AEC 2015 will result in a boom in the region as they encourage cross-border collaborations and investments. This will in turn drive business travel within ASEAN.”

Starwood Hotels & Resorts Worldwide regional vice president, South-east Asia, Charlie Dang, concurred: “We are hopeful AEC 2015 will make tourism even more attractive with favourable tourism policies, improved flight connections and a more aligned tourism plan.”

Hoteliers predict upturn as Thailand recovers from doldrums

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A TUMULTUOUS 2014 tempered the 2015 outlook of Thailand’s hospitality sector but industry players are hopeful for a “stable” year ahead, although performance this year is unlikely to reach the outstanding levels achieved in 2013.

While the “shine” is off, Thailand’s tourism industry is definitely not broken, experts insisted at the 4th Annual Thailand Tourism Forum (TTF) in Bangkok yesterday.

“The doom of last year was a lot of empty rooms,” said Jesper Palmqvist, area director Asia-Pacific, STR Global. Occupancy in Thailand dipped from 73 per cent in 2013 to 65 per cent last year, mostly driven by Bangkok, which saw a year-on-year decline of 16.2 per cent.

On a more positive note, Thailand’s ADR grew 2.6 per year-on-year, with half of hotels in Bangkok recording positive ADR growth in 2014 year-on-year. “Hotels did not dim down on rates last year…pressure was held,” said Palmqvist.

Furthermore, the Thai capital started seeing a recovery in 4Q2014, with RevPAR increasing 2.5 per cent year-on-year in the last quarter. Occupancy in Bangkok for December 2014 reached the highest-ever level recorded by STR Global since 2000 at 76.4 per cent and when comparing quarters, 4Q occupancy hit 77.5 per cent – the best seen since 2006.

Industry leaders speaking at TTF 2015 also came to a general consensus that Thailand needs to be less obsessed with high arrival targets and broaden source market focus – certainly not new points – especially when unpredictable world events have added even more uncertainties to the travel business landscape over the past year.

“Thailand has been too dependent on a small number of markets, such as the Russian market which has decreased by 60 per cent and will probably disappear. Mature markets have declined in recent years and will continue to decline,” remarked Markland Blaiklock, COO, Centara Hotels & Resorts. “This year will be a good wake-up call.”

Political stability was again highlighted as a vital element for Thailand’s tourism development. Peter Henley, president & CEO, Onyx Hospitality Group, said: “The industry is used to the political comings and goings (of Thailand). If martial law is removed, that will be great for business but we have to plan as it won’t be removed.”

Looking ahead, InterContinental Hotels Group, COO, Asia Australasia, Clarence Tan, opined that “2015 will be an infant year (for ASEAN Economic Community) and lay the groundwork for development”, and Thailand’s abundant labour supply will put it in a good position to weather the challenges.

Meanwhile, emerging destinations such as Buriram and the Eastern Seaboard/Rayong also present opportunities.

Urging the development of resort town Hua Hin, Dillip Rajakarier, CEO, Minor Hotel Group, said: “Hua Hin has an airport and nice hotels, so if you can get LCCs to come in, say from Singapore, Hua Hin will become a great destination.”

Potential tripartite partnership could give new direction for ATF 2016

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COME 2016, an association, an event organiser and the host committee of the ASEAN Tourism Forum (ATF) are expected join hands to leverage their individual strengths for the annual trade event.

 The Philippine Department of Tourism (DoT) will be taking the lead in putting together ATF 2016 in Manila, with support from ASEANTA and TTG Asia Media.

Philippines tourism secretary Ramon Jimenez told the Daily the Philippines is eager to get the private sector involved, calling it a “fruition of insights of past ATFs”. He said: “Governments can be a little boring without the private sector, as they are the voice of the industry.”

 Aileen Clemente, president, ASEANTA, said: “This is a testament of public-private partnerships, which have been increasing especially towards ASEAN integration. This collaboration shows the strength of the co-operation and unified goals of all parties, including invitation for investments and contribution to ASEAN’s economic growth.”

 If both parties are appointed by the Philippines, TTG would manage the Travex component while ASEANTA would arrange logistics such as accommodation as well as organising the ASEAN Tourism Conference.

 Darren Ng, managing director, TTG Asia Media, said: “Such a tripartite arrangement will leverage the individual strengths – TTG for its specialisation in event and exhibition organisation for the travel trade and ASEANTA for its established trade ties.”

 One new component of ATF 2016 that ASEANTA is introducing is the investment fair. Said Clemente: “Almost every year, the ASEAN Tourism Conference is handled by ASEANTA. In 2016, ASEANTA will convert the half-day event to two days concentrating on investment opportunities in ASEAN. We’d like to push the portfolio of investments before the conference, so that by the time the conference comes round people can just sign the contracts there.”

 On the choice of Manila as the host destination, Jimenez said: “A lot of things will be completed in Manila by 2016, such as new hotels, and Entertainment City will be in full swing. We also want to clear up a misperception that it’s impossible to get around Manila, but this is possible with the proper management of events.”

 Asked why some DMCs have said they no longer participate at such tradeshows due to low ROI, Ng said that unlike other event organisers, TTG Events will continue to monitor buyers and ensure buyer quality with its experience handling travel tradeshows.

 ASEANTA will contribute by recommending high-quality buyers. Ng added: “A key area of focus is to get new buyers. We’re looking to host about 400 buyers, about 50 per cent from Asia, 30 per cent from Europe and 15 per cent from North America. Traditionally for ASEAN, intra-regional travel is important, and the next important step is Europe.” – Additional reporting by Rosa Ocampo

Benjamin Tan joins Qantas as regional general manager Asia

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QANTAS has announced the appointment of Benjamin Tan as regional general manager Asia based in Singapore, taking over Nick McGlynn who will now be head of global sales and network at Qantas Freight.

In his new role, Tan will steer the commercial, financial and operational performance for Qantas across its Asian markets, excluding Japan.

Tan brings extensive experience to Qantas from working internationally in Beijing and Tokyo across the technology and aviation sectors.

Tan was previously group head of sales at the Jetstar Group, responsible for worldwide revenue, market share and business expansion across the Jetstar-branded group of airlines.

U Pattaya readies for opening next month

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THAILAND-based Absolute Hotel Services will soon expand its boutique U Hotels & Resorts brand to Pattaya with the launch of U Pattaya on February 15, 2015.

Located between Jomtien and Bang Saray, U Pattaya consists of 44 luxuriously appointed villas and rooms with sizes ranging from 32-90m2, with the villas offering one- and two-bedroom accommodation and featuring private pool and beachfront location options. All rooms include free Wi-Fi.

Dining venues include a beachfront restaurant featuring French bistro-style cuisine and a rustic modern-themed rooftop bar overlooking the sea. Guests can enjoy the beach-facing swimming pool, fully equipped fitness centre offering yoga classes with a professional instructor and the U Spa.

U Pattaya presents a unique 24-hour room service concept that will allow guests to enjoy their room for a full 24 hours from arrival, as well as pre-selected amenities such as pillow, tea, music and soap from the online U Choose programme.

Opening offers start from just 2,599++ THB (US$80++) per room per night in a Superior Room, including breakfast for two persons.