TTG Asia
Asia/Singapore Friday, 16th January 2026
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Royal Caribbean announces leadership change in Singapore

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ROYAL Caribbean Cruises has announced the appointment of Sean Treacy as managing director Singapore and South-east Asia, replacing outgoing managing director Jennifer Yap.

Treacy has been with the organisation since 2006 and had held a variety of roles within the company, with a focus on Royal Caribbean International and Celebrity Cruises in revenue management and global development.

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Credit: Royal Caribbean Cruises

He is currently based in Sydney as regional commercial director Asia-Pacific, overseeing revenue, deployment, sales, marketing and public relations across Australia and New Zealand markets.

Treacy will be based in the Singapore office and take up his new role from August 1, 2015.

Bintan Lagoon Resort seeks ‘soft’ upgrades as competition heats up

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Credit: Samuel Ng

BINTAN Lagoon Resort has unveiled a new logo as well as plans for a “software” upgrade to draw more customers to the island resort in light of intensifying competition.

The resort had underwent an upgrading project in 2011 that saw rooms and villas receive a major facelift. As such, Moe Ibrahim, president director of Bintan Lagoon Resort said that the place now needs a ”software” upgrade of its services, as opposed to cosmetic changes.

“Some renovations are needed here and there but what we really need is a software and social upgrade. We need staff to engage more deeply with guests and put them at the centre of everything. At the end of the day, the guests don’t really remember what the hotel room looks like. What they remember is the social interaction that they have with the resort staff,” said Moe.

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Credit: Samuel Ng

Regarding impending competition, Moe is “excited” about the developments of two new IRs on Bintan, Lagoi Bay and Treasure Bay.

Comparing Bintan to the early developmental years of Macau, Moe said: “Bintan has so many things to offer but there is a lack of market awareness. So the more projects that take place here, the more it would benefit everybody.

“It’s like a food court. If you only have one chicken rice stall, no one really shows up. But if you fill the food court up with other stalls, it starts to get really busy,” he said.

Meanwhile, as part of its new plans, the resort is working together with the Indonesian government and tour providers to put in place itineraries for guests to have options both inside and outside of the resort.

By Samuel Ng

Vietjet spreads wings to Yangon in October

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VIETNAM-BASED budget carrier Vietjet Air will launch flight services between Myanmar and Vietnam from October this year.

According to the airline, the Yangon-Ho Chi Minh City route will commence on October 2 with five return flights per week. The estimated flight time is around two hours and 15 minutes long.

Flights will depart from Ho Chi Minh City at 10.25 and arrive in Yangon at 12.10. The return flight takes off from Yangon at 13.00 and arrives in Ho Chi Minh City at 15.35.

Vietnam Airlines is currently the only airline operating return flights between Yangon and Ho Chi Minh City.

The Strand Cruise to make a splash in Myanmar’s waterways

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Credit: Strand Hotel Yangon

THE STRAND Hotel in Yangon has announced plans to launch The Strand Cruise, a luxury cruise service set to sail down Myanmar’s Ayeyarwady River in early 2016.

The cruise offers three- or four-night long trips between Bagan and Mandalay, through the Ayeyarwady River, with plans to moor at locations along the river.

Twenty-seven rooms of various classes occupy the ship, with cabins featuring floor-to-ceiling windows and outdoor balconies furnished with pieces of local art.

Each cabin also comes with its own bathroom, free Wi-Fi, international TV channels and 24-hour butler services.

Afternoon activities include barbecues on the upper deck as well as alfresco tea sessions. In the evenings, the upper deck will have a wine tasting corner where sommeliers will offer food pairings for guests.

Other amenities include a cocktail lounge, library, spa facilities and a reflexology station.

Plaza Premium rebrands, expands into airport hotels space

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AIRPORT hospitality provider Plaza Premium Lounge Management has rebranded its name to Plaza Premium Group and rolled out two new brands, Aerotel and Allways, as the company marks its 17th year in the business.

“The new name marks a step towards reflecting the group’s increasingly diversified airport hospitality businesses. We believe airports are a destination in themselves and our services and facilities will give travellers more reasons to enjoy their travel experience”, remarked Song Hoi-see, founder and CEO of Plaza Premium Group.

An airport transit hotels line, the first Aerotel will debut in Singapore Changi Airport in September. A second hotel will open in Abu Dhabi International Airport by the end of this year and a third will open in London Heathrow Airport in 2016.

Allways will represent the group’s airport concierge and butler service, providing conveniences such as welcome gifts, pick-ups, baggage handling and itinerary recommendations to travellers.

Plaza Premium Group will launch Allways by phases in seven airports worldwide, first at Toronto Pearson International Airport and New Delhi’s Indira Gandhi International Airport, followed by airports in Singapore, Macau, Kuala Lumpur, Muscat and London.

The group has also announced its plans to expand to 200 locations by 2018, encompassing management and operation of independent and airline lounges, transit hotels, meet and greet service locations, and dining facilities.

Carnival sails ahead in Chinese cruise market with two new ships

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CARNIVAL Corporation has announced it will add two ships to its China fleet in 2016, making it the first global cruise company with six total ships based in China and boosting its total capacity in the country by 58 percent.

Costa Cruises and Princess Cruises, subsidiary brands of Carnival Corporation, will each add a new ship to their China-based cruise fleet next year.

Together, the Costa and Princess brands will have three year-round ships and three seasonal ships in the market, potentially offering about four million passenger cruise days in 2016.

Joining Princess Cruises is the Golden Princess, sailing out of the city of Tianjin on a seasonal basis to several destinations in northern Asia. Together with sister ship Sapphire Princess, which has been homeported in Shanghai since 2014, both ships will serve China’s luxury cruise segment.

Costa Cruises will debut Costa Fortuna in April 2016 as its fourth ship in China, complementing three China-based sister ships Costa Serena, Costa Atlantica and Costa Victoria, and increasing the brand’s total available capacity in China by 43 per cent.

Another ship for Princess Cruises is currently under construction in China. It is slated to set sail in the summer of 2017 and will be based in Shanghai for year-round deployments.

Macau’s dipping arrivals prompts heavier tourism marketing

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THE Macau Government Tourist Office (MGTO) is stepping up promotional efforts in the region to tackle falling tourist arrivals.

According to Macau’s Statistics and Census Service, the peninsula experienced a 3.4 per cent year-on-year drop in arrivals to 7.4 million in 1Q2015.

Visitors from its top two markets, China and Hong Kong, dipped 2.9 per cent and four per cent respectively, while those from Indonesia and Singapore plunged 27.8 per cent and 26.5 per cent respectively.

Head of marketing division of MGTO, Cora Vong, told TTG Asia e-Daily that MGTO is focusing much of its promotions in South-east Asian markets such as Singapore, Malaysia and Thailand as these markets yield “the fastest results in the shortest time”.

The gaming capital of Asia is also expanding its attractions to cater to a wider variety of visitors. This includes Broadway Macau, a hawker-style street market with live entertainment, and the Ponte 16 Macau 3D Museum, which features 3D exhibits that visitors can pose with.

New hotels such as The Ritz-Carlton, Macau and JW Marriott Hotel Macau have also been launched, spelling good news for tourists. Hoteliers, now facing new competition, are working with the government to offer more attractive rates and lure more travellers, said MGTO deputy director Cheng Wai Tong.

“We’ve just launched a campaign with a hotel group, offering attractive packages to tourists from Hong Kong, Taiwan and China, starting from now to December.

“There are currently 30,000 rooms available for this campaign and we expect about 20,000 visitors to enjoy the offer,” said Vong.

Three hotels are currently participating in the campaign, although Vong was unable to name them at press time. More properties are expected to join if the campaign proves successful, she added.

By Jerlene Ng

Airbnb gets serious about business travellers with new tools

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AIRBNB is expanding its Business Travel programme globally, rolling out new tools to make Airbnb easier to use for companies, as part of its efforts to expand its popularity beyond the leisure travel market.

The new suite of tools allow visibility into employee travel itineraries booked through Airbnb, as well as providing financial reporting data and central billing systems.

Three components — the Activity, Reporting and Employees tabs — make up the new product suite.

On the Activity Tab, travel managers can catalogue current and upcoming employee trips. The Reporting Tab allows the collection and management of booking reports, while with the Employees Tab, administrators can manage approved and pending employees who have been permitted to book trips through Airbnb.

The global launch of the Business Travel programme comes on the heels of a 700 per cent year-on-year growth. Since it went live last July, more than 250 companies have joined up, including companies like Google and SoundCloud.

Companies that sign up for Airbnb’s Business Travel programme between now and September 1, 2015 will be eligible for a special promotion. Business travellers at enrolled companies will receive US$50 in Airbnb credit to use towards their first corporate travel booking.

More information is available on the programme website.

Canton Fair engages Travelport to boost ticketing efforts

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CHINA’s biggest import and export trade fair has roped in travel distribution expert Travelport to promote attendance at the event to business travellers.

Yu Yi, deputy general manager of Canton Fair, told TTGmice e-Weekly that his company intends to “leverage on Travelport’s strong global corporate network to win new business visitors… and maximise brand awareness”.

Travelport, through its Destination Marketing Solution, will target B2B business travellers who are headed for Hong Kong and encourage them to extend their trip to Guangzhou where Canton Fair will be held from October 15 to November 5 this year.

Explaining the procedure, Anna Au-Yeung, global head of Destination Marketing, Travelport, said that once a targeted traveller is identified by the Global Distribution System, the travel consultant’s desktop will flash messages from Canton Fair to recommend the event to the traveller and to register the individual for the tradeshow.

The travel consultant will be rewarded for every registration and attendance, while the traveller will enjoy a waiver on registration fees and be given a US$100 coupon for use at the tradeshow or designated hotels.

Au-Yeung said: “Travelers today are gravitating towards trips that are tailored to their personal requirements and they value the services of a consultant who can plan their trips to cover all their needs. This process we have for Canton Fair enables our agency partners to provide a value-added service to their customers and increase their revenues at the same time.”

Acknowledging that “competition has become very keen”, Yu said Canton Fair must “maintain its pioneering lead and be innovative in expanding its distribution channels”.

Hence, besides engaging Travelport for marketing and ticketing, Canton Fair has been cooperating with chambers of commerce, travel agencies, airlines and marketing companies to introduce various business programmes.

“For example the fair has launched an Advertisement Reward for New Buyers, a programme that rewards qualified buyers for their first visit to the fair, and a Buyer Recruitment Program for our business partners. We also organise video conferences that broadcast live promotions with Canton Fair partners from different continents. On social media Canton Fair has a massive 250,000 followers on Facebook and that figure continues to grow,” Yu said.

This is Canton Fair’s second year of partnership with Travelport. In 2014 Canton Fair worked with Travelport to grow buyer registration through B2C business travellers.

Korean MICE players regain optimism as MERS outbreak abates

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BUSINESS sentiments among MICE players in South Korea are improving, following the government’s report on Wednesday that there have been no new MERS cases for the 17th consecutive day.

Kimberley Kim, a marketing official with event specialist MCI in Seoul, which organises around three major congresses and as many as 100 smaller MICE events in Seoul every year, is confident that the crisis will be over by the time the city hosts the World Allergy Congress in October.

Kim revealed that business had been impacted by the MERS scare.

She said: “We had a conference last month and a number of the people who were scheduled to attend called to cancel. It was an industry event and it went ahead in the end, but about 200 of the 900 delegates dropped out.

“But it is clear that the situation has improved and there have been no new cases for quite a long time now, so we believe the worst is over.”

Woo-tak Suh, a spokesman for the Grand InterContinental Seoul Parnas which sits in the heart of the city and close to COEX convention and exhibition centre, agreed that the outbreak appears to have run its course.

“MERS did have an effect on our business, but it was limited,” he said. “And we understand from the government that things are improving. We look forward to our guests returning very soon.”

While no official numbers are available on the impact of MERS on South Korea’s MICE sector, the Korea Tourism Organisation reported that June arrivals had plummeted 41 per cent dip, with numbers standing at 750,925, down from 1.27 million a year ago.

Taiwan footfalls tumbled 75.7 per cent, arrivals from Hong Kong shrank 74.6 per cent, and Singapore numbers fell by more than 62 per cent.