TTG Asia
Asia/Singapore Tuesday, 30th December 2025
Page 1916

Angsana Xi’an Lintong demonstrates MICE capability through public events

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THE year-old Angsana Xi’an Lintong hotel has conducted several public events, from symphony concerts to festival celebrations, to raise its profile and showcase its event capability to MICE planners.

Since its opening in October 2014, the 400-key luxury hotel in the Lintong district of Xi’an has hosted a poolside Valentine’s Day party, a Mid-Autumn celebration that saw 80 hotel guests releasing sky lanterns in the courtyard, and a symphony orchestra concert for 300 hotel guests – also in the courtyard – in celebration of China’s National Day.

The events were marketed as a room and/or dinner package.

Angsana Xi’an Lintong’s general manager, Jerry Mong, told TTGmice that the events were an effective way of demonstrating the hotel’s MICE ability.

“Our hotel sits on a large piece of land and has many beautiful open spaces, such as the courtyard. Our internal events utilise these spaces and they show the variety of activities that can be done here,” said Mong, adding that the events were captured on film which are used as part of the hotel’s marketing activities.

Besides a ballroom for up to 800 guests and seven meeting rooms with spacious foyers, Angsana Xi’an Lintong also offers several outdoor venues such as landscaped gardens, indoor and outdoor pool decks, and a courtyard that can accommodate up to 1,000 pax for welcome receptions, gala dinners and teambuilding games.

The hotel, whose architecture and layout are a modern interpretation of a Tang Dynasty court, was also the venue of the 2015 Banyan Tree General Manager Operation Review, an event in July that was attended by 200 general managers and directors of sales and marketing from the company’s properties worldwide. The delegation was welcomed by a royal procession that recalled the grandeur of the Tang Dynasty’s heyday, executed by 200 actors dressed in ancient garb and armed with elaborate props.

“We planned that opening ceremony on our own, and it is proof that the hotel can facilitate strong welcome receptions for our clients,” Mong remarked.

To celebrate the hotel’s first anniversary, a Halloween party has been planned for 300 hotel guests, trade partners and the media on October 31. It will be held at the soon-to-open Angsana Hot Spring Xi’an Lintong which sits next to the hotel. The two-storey complex features an indoor pool, 25 outdoor hot springs and private cabanas, among other facilities.

AIME welcomes Ian Wainwright as new event director

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GLOBAL events marketing specialist, Ian Wainwright, has been appointed event director for the Asia-Pacific Incentives and Meetings Expo (AIME).

Armed with over 13 years of experience, Wainwright possesses a vast understanding of the industry and is capable of offering rich perspectives to AIME. He will lead the AIME team in preparing for the trade show from February 23 to 24, 2016 at the Melbourne Convention & Exhibition Centre.

“With strong relationships with numerous industry stakeholders, including convention bureaux and tourism, government and private bodies, Ian is well positioned to drive Asia-Pacific’s leading business events trade show,” said Sally Coventry, ibtm events portfolio director, Reed Travel Exhibitions.

Freeman completes acquisition of Staging Connections Group

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BRAND experience specialist Freeman has acquired global event services company Staging Connections Group Limited (SCGL), giving it an immediate presence across Asia-Pacific through the latter’s network of 15 offices.

SCGL is now part of Freeman’s audiovisual division and will retain its brand.

“As our clients are expanding globally, they want the same level of Freeman quality, service, technology and support in markets around the world. This acquisition provides us with an immediate presence in ANZPAC and connects us with an organisation and team that shares our values and our design-driven, customer-centric approach to business,” said Joe Popolo, CEO of Freeman, in a press release.

“There are tremendous growth opportunities by combining these two great companies. (SCGL) has strong relationships with the leading brands in ANZPAC and a reputation for superior production design. Together, we will continue to deliver an unparalleled suite of services to our clients around the world,” continued Popolo.

SCGL, which has offices in Australia, New Zealand, China, Singapore and Fiji, is aligned with Freeman’s value system and culture, and brings a customer-centric approach focused on innovation, partnerships, employee development and customer success, noted the press release.

Tony Chamberlain, SCGL managing director, commented:  “There are a lot of synergies between the (SCGL) culture and that of Freeman, particularly our customer-centric approach to event delivery. We’re confident that we will fit together seamlessly.”

New teambuilding facility to open in Adelaide this November

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AUSTRALIA’S first aerial playground, MegaAdventure Aerial Park, has its eyes firmly set on the local and international MICE market ahead of opening in November.

Located in Adelaide, MegaAdventure is the second park under the MegaAdventure Group umbrella, which also owns and operates MegaZip Adventure Park on Sentosa Island in Singapore and a mobile adventure attractions business in South-east Asia.

MegaAdventure’s main attraction will be the SkyMate – a purpose-built, 26-metre-high structure crafted by the company’s subsidiary, Touch Cloud Global, which specialises in adventure constructions. The SkyMate will launch with 50 ‘crossings’ comprising of scramble nets, rope bridges, beams, swings, log steps, aerial surfboards and even Adelaide wine barrel steps.

“No one can bring a team together like MegaAdventure,” according to CEO and founder Alex Blyth, who is also a former instructor of the British Army who used aerial assault courses to train recruits.

“We provide a range of teambuilding and bonding activities that enable organisations to come together for the benefit of the individual, their workplace and the group.”

MegaAdventure have employed former Australian netballer, Jane Altschwager, to attract corporate groups from the local market.

“She has a great understanding of how businesses can achieve new heights with a strong and dynamic team,” said Blyth, “She is spending a lot of time talking to different companies about the way MegaAdventure can help build their company through teamwork.”

MegaAdventure is now taking bookings for corporate groups.

ICESAP rolls out educational and accreditation initiatives

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THE Incentive, Conference & Event Society Asia-Pacific (ICESAP) has formed a joint-venture partnership with Angliss International Singapore, part of William Angliss Australia, to offer professional development courses.

ICESAP president Nigel Gaunt said the programmes will start in December with a six-part online introductory course and followed by intermediate courses in 2016.

Gaunt added: “The majority of content will be delivered online and in late-2017 ICESAP will offer a degree course in IC&E management.

“ICESAP is further committed to growing the IC&E sector by implementing a universal accreditation scheme for the intermediary agency businesses operating in the sector across Asia-Pacific.”

Established in January 2014 and headquartered in Hong Kong, ICESAP is still the only association in the region to represent the IC&E segments.

Gaunt said: “Being by nature a cross-border industry there needs to be a consistent approach in key areas, such as industry standards, education and accreditation.”

Gaunt also said there were many customer examples where all incentive, conference and event components, and not just one, were required to meet different business needs.

He gave the example of Tupperware where several thousands of top achievers were rewarded with an incentive to Macau, and where a conference and an exhibition were also organised.

In 2014, the estimated IC&E sector in Asia-Pacific was valued at over US$120 billion, Gaunt said, adding: “Eighty per cent of this spend came from within Asia-Pacific. Despite the scale of the industry there has been no peak body until the formation of ICESAP.

To professionalise and “up-skill” practitioners in the industry, ICESAP will form an accreditation scheme early 2016. Applicants must abide by a code of conduct, demonstrate financial security and participate in a guarantee fund to “de-risk” customers and suppliers.

Although accreditation cannot be mandated, Gaunt said the scheme will be made attractive and be a “game changer” for the industry.

Compliance, employee experience take centrestage in driving corporate travel savings: ACTE study

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A JOINT study by ACTE and American Express Global Business Travel has found a majority of travel managers intending to tackle traveller behaviour to achieve savings.

The Evolution of Travel Policy: A Global View on the Future, which surveyed 350 corporate travel managers around the world, reported that 52 per cent of respondents said savings was the primary driver of their managed travel programme over the last one to two years, followed by duty of care (23 per cent) and traveller service (16 per cent).

However, the balance between savings and service is expected to change as corporate travel managers are looking to traveller behaviour, rather than supplier cost reductions, to drive savings.

Eighty-four per cent of respondents said savings would be achieved through demand management and compliance in the next one to two years. Yet, communications tools to drive compliance were often missing: 44 per cent of respondents have no formal systems for gathering traveller feedback.

While 75 per cent of respondents see improved traveller service as a route to savings, few organisations have measures to justify these improvements to procurement or finance leaders.  Twenty-one per cent of them use traveller productivity metrics, nine per cent use work-life balance metrics and just five per cent use stress reduction metrics.

However, 12 per cent of corporate travel managers plan to introduce stress reduction metrics in the next one to two years.

Commenting on the findings, Caroline Strachan, vice president of global business consulting at American Express Global Business Travel, said: “Demand management is the bedrock of a strong managed programme so it’s significant to see that travel managers are embracing the traveller and traveller service. Clearly, they understand the future’s going to be traveller-centric. What’s less clear, is whether travel managers feel they have the right technology and tools needed to deliver this future.

“Communication is critical for building relationships, engagement and compliance. The research suggests there’s scope for travel managers to upgrade their communications systems and practice.”

Greeley Koch, ACTE executive director, said, “The report’s findings are consistent with ACTE’s Traveller Centricity education pillar, which puts the traveller and the traveller’s needs at the heart of policy.”

Koch pointed out that influencing traveller behavior and supporting the traveller in the field is far more conducive to meeting the primary objective – raising corporate revenue – than savings alone. “While savings remain a key driver, profitability is the objective of business travel.”

A copy of the study is available at www.amexglobalbusinesstravel.com/acte.

Overheard…Banyan Tree to launch new hotel brand

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BANYAN Tree Hotels & Resorts is unveiling a new brand, alas it is keeping it under wraps until an official launch tomorrow. But from what we know, the first property carrying the brand is likely to open in Cuba in 2016, followed by launches in China and Thailand.

And seeing as the hospitality group currently holds three brands, Angsana, Banyan Tree and Cassia, our guess is the fourth will be a tree that starts with the letter D. We would cry if head honcho Ho Kwon Ping, in Phuket yesterday to launch the first Cassia, calls it Dacrydium. Maybe Damson?

Huge windfalls expected for region as Indonesia lifts cabotage

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INDONESIA’S lifting of cabotage of the sea last month is expected to open up the country’s cruise market and pedal up South-east Asia’s ambition to be the Caribbean of Asia.

International cruise lines can now embark/disembark tourists through the seaports of Benoa (Bali), Tanjung Priok (Jakarta), Tanjung Perak (Surabaya), Belawan (Medan) and Soekarno-Hatta (Makassar).

Chairman of Indonesian Marine Tourism Association, Didien Junaedi, said: “We have been fighting for the country to lift the barriers to marine tourism. This will attract the fly-cruise market to Indonesia.”

International cruise lines interviewed are salivating at the prospects of a larger domestic cruise market and more interesting itineraries.

Farriek Tawfik, director, South-east Asia of Princess Cruises, said: “The Indonesian government has permitted foreign cruise ships to drop anchor at selected Indonesian ports, which are the biggest ports at the moment. This will benefit cruise lines like Princess Cruises which have large ships.

“With the new regulation, we will be able to cater to domestic cruise passengers, allowing us to expand a new source market.”

Rudiana, director of sales of WITA Tour, pointed out that Indonesian travellers who could not join a cruise in the Indonesian waters due to cabotage rules could now enjoy a wider variety of itineraries, which would attract more people to cruise.

He envisioned cruise lines to create more regional cruises or just all-Indonesia itineraries as a result of the new development. This would foster the growth of inbound, outbound and domestic cruising.

Melvyn Yap, regional director-Asia of Silversea Cruises, said: “The Indonesian archipelago is a long stretch. This will give us a lot of time to explore all the beautiful islands instead of trying to get to another country just to meet the cabotage requirements.”

But as itineraries had already been planned for 2017, he expected changes only “perhaps in 2018”, saying Silversea as a forerunner in destination development welcomed this.

Despite the cruise impetus, industry players are aware of challenges. Edhi Sutadharma, general manager of Golden Rama Tours, pointed out: “The question now is whether the Indonesian ports are ready for these big ships to embark and disembark passengers (conveniently)?”

Elly Malaihollo, general manager and operations director of Panorama Prestige Indonesia Cruise Specialist Bali, voiced similar concerns. “We appreciate the policy but that alone is not enough to boost cruise business. We need the infrastructure, the human resources and supporting facilities such sufficient number of immigration counters, baggage handling, excursion buses, and so on. We are talking about moving thousands of passengers at a time,” she said.

Indonesia’s Minister of Tourism Arief Yahya, meeting the media and buyers yesterday, said infrastructure development was a key programme of Joko Widodo’s administration, and the government was focusing especially on maritime development.

“There are 100 marinas and 22 seaports to be built until 2019 and the existing seaports will be upgraded to facilitate the growth of marine tourism,” he assured.

Last year 73 cruise ships called on Indonesia, bringing a total of 102,270 pax. Year to September saw 61 cruise ships bringing 106,653 pax to the country.

Tawfik saw competition from budget airlines and land vacations as challenges and engaging local agencies to promote cruising and organising on-shore excursions.

Peak India incentive season ablaze due to haze

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MALAYSIAN agencies handling MICE groups from India are being affected by the haze in the current peak season and fear that arrivals in the coming years will drop due to bad experiences this year.

The haze is a result of uncontrolled fires raging in forests and peatlands in parts of Indonesia, coupled with the extended dry weather caused by a longer El Nino season this year.

Luxury Tours Malaysia senior manager, Arokia Das, said: “For the first time, our incentive business to Langkawi was affected due to the thick haze on October 4 and 5. On October 4, we had to cancel outdoor activities such as mangrove tour and island-hopping for an incentive group of 250 people. However, we were still charged for the boats.

“Then on October 5, Langkawi International Airport runway was closed for three hours due to poor visibility. Flights could not land or take off. Departures for Kuala Lumpur were affected and the group had to wait at the airport until services resumed.

“There was a gala dinner in Kuala Lumpur that night and about 70 people could not make it on time. Word of this event will definitely spread and I am deeply concerned that Malaysia will lose incentive business from India to other destinations such as Hong Kong, Sri Lanka and Bangkok due to the haze.”

He added MICE organisers from India had asked for assurance the haze would not be present when their group arrives in November. “We told them that the haze is beyond our control and they should look at city destinations (where there are indoor options) and avoid going to islands,” he said.

Hidden Asia Travel & Tours managing director, Nanda Kumar, fears an incentive group from India which the company is handling will take legal action. “Their programme was disrupted when their flight from Kuala Lumpur to Langkawi was delayed for five hours and outdoor teambuilding activities had to be done indoors. The MICE organiser wished to deduct payment for the teambuilding activities which were not carried out as planned,” said Nanda.

World Avenues executive director, Ally Bhoonee, said his company had a tough time convincing the organisers of two incentive groups from Mauritius and Morocco not to cancel their programmes in early October, which included twinning Kuala Lumpur with Singapore. He said: “Our pitch was that they could get a five-star property for below US$100 per night in Kuala Lumpur. Also they could do more indoor activities.

“It will also be a challenge for me to convince agents at the World Travel Market (next month) and Arabian Travel Market to bring incentive groups to Malaysia from August to October next year.

“My fear is if it recurs with the same intensity next year, all my effort and money spent on marketing Malaysia overseas will be wasted. Agents will lose faith and confidence in this destination,” he said.

Youths increasingly relying on travel consultants

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CONTRARY to conventional assumptions that travel consultants are losing ground, especially among young adults in an era where entire trips can be booked on a smartphone, Millennials are engaging their services.

Steve Pirie, director of Sydney-based Unleashed Travel, which sends an average of 3,500 travellers from Australia and New Zealand overseas each year, said that’s because the first overseas experience is daunting for young travellers aged 17-25 years old.

“The youth market is growing exponentially at about 20 per cent each year,” said Pirie. “We pre-package everything; close to 99 per cent (of youth travellers) take up our tours.”

For instance, the Pacific islands such as Fiji was once favoured as destination for gap-year students in Australia, but these travellers are now casting their sights further afield.

Furthermore, the rising connectivity to Asia arising from the emergence of LCCs such as Scoot is making the region “a lot closer and more affordable than it used to be” for Australia’s youth travellers, added Pirie.

“The youth market is becoming more travel-savvy; they are now going to Bali, the Philippines, Cambodia and Thailand,” said Pirie.

As well, the Millennials are not simply relying on the sharing economy, remarked Pirie, who sees greater uptake of sharing economy providers like Airbnb only when the young adults reach 25 years old and gain more travel experience.

Lac Hong Voyages’ executive director Jonathan Tran is positive that agencies will remain relevant. “First-timers will still use package tours, especially if they are unfamiliar with Asia and don’t speak the local language. But for subsequent tours, they are likely to harness the power of the Internet,” he said.