TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1823

Club Med guns for bigger share of MICE market

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FOLLOWING its acquisition by Fosun International in March 2015, all-inclusive holiday resort Club Med has created a new MICE-dedicated post, stepping up initiatives to offer meeting packages and incentivising agents to bring in more corporate event bookings.

According to general manager for Hong Kong/Macau, Sebastien Portes, the group is now better-placed to grow its market share even though it has up to now been a minor player, with only three per cent of Hong Kong business generated by MICE in 2015.

He said: “(Our performance thus far) in the MICE market (is due to) various factors like the absence of a dedicated MICE team and lack of investment in trade marketing.

However, with a new post set up six months ago to lead the MICE segment, he is positive that sales will grow 10 times in the next three years.

Besides rolling out a dedicated website for the Hong Kong market in mid-2016, it also introduced higher commissions for agents who bring in MICE bookings. From April 1, every agent bringing a group of more than 40 pax will be guaranteed an additional three per cent in commission.

Julien Hauss, business development manager for MICE, said: “We are the only player with an all-inclusive offer and now we have one location near Hong Kong – the 300-room Dong’ao Island Hotel, Zhuhai – that offers full MICE facilities.”

He added: “I am targeting big companies in finance, insurance, health and new technology as they do events every year despite (the) current economy.”

Club Med resorts provide the use of function spaces and additional equipment such as overhead projectors and screens. For groups of up to 500 pax, full venue hire is possible.

Meanwhile, Club Med will further expand its reach in China with the Joyview by Club Med brand next year. Two properties under this banner will emerge in Shanghai. According to Portes, the brand is dedicated to the China market, with properties built outside first-tier cities, located two to three hours away by car.

“Additionally, our second Club Med ski resort in China (will) open in Jilin this November. It will offer full MICE facilities and ski activities for (corporate) groups,” he added.

Dubai welcomes more international association offices, events

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TWENTY-THREE international associations have established offices in Dubai since 2013, as a direct result of the support offered by the Dubai Association Centre (DAC), and are raising the number of meetings held in the emirate.

More than offering international associations keen on expanding across the Middle East, North Africa and South Asia a serviced office from which to conduct business, the DAC provides licensing and registration services, association management services through its partner MCI, and event planning services for meetings and conferences held in Dubai.

Layla Derraz, promotion and events representative from the DAC, shared that a further 50 applications are being processed now.

“The DAC has drawn great interest from international associations, and those that have already established an office at the DAC include UITP (an international association for public transport authorities, operators, policy makers and other key stakeholders in the public transport field), GSMA (an international association for mobile operators and those in related industries) and MENAFA (Middle East & North Africa Franchise Association),” said Derraz.

When asked if the DAC has enough office space to house more international associations, Derraz said an expansion project is underway to add to the DAC’s current capacity in the Sheikh Rashid Tower, part of the Dubai World Trade Centre.

Steen Jakobsen, director, Dubai Business Events, said: “There is a huge amount of development around the complex where DAC is, and multiple sites are in the pipeline. A second office will open next to the Dubai World Trade Centre and it will support new international associations that are entering the region.”

Jakobsen added that the DAC has contributed to Dubai Business Events’ ultimate goal of achieving greater MICE business in the destination.

Although Jakobsen was unable to quantify the percentage increase in the number of association meetings since the establishment of the DAC, he shared that a “roundtable with several associations last week revealed that they are hosting more events – both regional and international congresses” since coming into Dubai.

Dusit appoints veteran Lim Boon Kwee as COO

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DUSIT International has appointed Lim Boon Kwee as COO, effective since February 1, and will be based in the company’s headquarters in Bangkok.

In his new role, he will oversee operations of Dusit’s global portfolio of hotels and resorts across four continents and reports directly to CEO Suphajee Suthumpun.

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As well, he is responsible for the financial and operational responsibilities of Dusit’s hotel business unit, both at the corporate and property levels, overseeing functions in sales and marketing, rooms, F&B, engineering and technical services, as well as supporting business development to expand the company’s global footprint.

Lim first joined Dusit in March 2013 as president of Dusit Fudu Hotel Management Company, Dusit’s joint venture company based in Shanghai.

With Lim’s new appointment, the office of the president of Dusit Fudu will be integrated with that of the COO of Dusit International.

Prior to joining Dusit, Lim was senior vice president at Millennium and Copthorne for Asia, and had also spent time at The Westin, Intercontinental, Sedona Hotels International, Shangri-La Hotels & Resorts and New World Hotels & Resorts.

Expedia gets new SE Asia, India GM

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EXPEDIA has appointed Simon Fiquet as general manager of South-east Asia and India, joining as part of the company’s Asia-Pacific management team.

Based in Singapore, he will be responsible for expanding the brand’s footprint, manage operations, introduce new products, and be responsible for the overall business results for Expedia in markets under his care.

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Fiquet formerly headed the Asia-Pacific team at Google Travel, where he took charge of sales, team building and driving partnerships with travel agents, hotels, airlines, tourism boards and metasearch engines.

Before that, he took on roles including sales positions in Europe for Google, as well as being a strategy consultant for Mars&Co.

Photo of the Day: GHK agrees to develop new China cruise homeport

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Genting Hong Kong (GHK) entered into a strategic cooperation framework agreement with China Merchants Shekou Holdings to jointly develop Tai Zi Bay, Shekou, Shenzhen into an international cruise homeport. The chairman of China Merchants Group, Li Jian Hong (fourth from left) and GHK’s chairman and CEO, Tan Sri Lim Kok Thay (third from right) attended the signing ceremony together with members of their management teams.

TravelCorp mourns passing of former CEO Mike Ness

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MICHAEL Ness, former CEO of The Travel Corporation (TTC), has died.

Stanley Tollman, founder and chairman of TTC, commented: “I am extremely saddened to advise of the passing of our dear friend and esteemed colleague, Mike Ness, who was a mainstay of the travel industry.

“His drive, tenacity and vision for the company throughout our five decades of working together were a vital component in creating the success that TTC is today. Mike was a wonderful friend and a revered business associate, whom we will all deeply miss.

“Our heartfelt thoughts are with Mike’s family at this incredibly difficult time.”

Ness held several executive roles within TTC, including managing director of Trafalgar and CEO of TTC, a position from which he retired in late 2010. Ness remained director of TTC until his death.

NCL’s SE Asia hub takes root in Singapore

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NCL will return to Asia this year-end with the Norwegian Star sailing from Singapore and Hong Kong

NORWEGIAN Cruise Line (NCL) has opened an office in Singapore earlier this week to serve as a regional base and in an effort to support the company’s three existing brands in South-east Asia.

Mumbai and New Delhi are the next cities to receive NCL offices as part of the cruise company’s ongoing expansion into Asia.

“Singapore is one of the final pieces of the puzzle,” said Steve Odell, senior vice president and managing director for Asia-Pacific at NCL.

“We’re here for a regional hub for ASEAN. Singapore is the most important market, but there are also big source markets for us around the region. To have a base here, which is the centre of Malaysia, Thailand, Philippines, Indonesia, makes a lot of sense for us.”

He added that the new office, staffed to establish a cultural fit with the region’s markets, can more effectively communicate NCL’s offerings to potential clients.

Still, Odell is positive that the American- and European-centric offerings under its three cruise brands will not get lost due to cultural nuances in the region.

In December this year, NCL will return to Asia for the first time since 2002 with the Norwegian Star liner departing Singapore and Hong Kong. It is expected to set sail from Singapore on December 11 and arrive in Hong Kong on December 22.

“I think the good thing about these markets is that culturally, people can assimilate quite well in terms of food and entertainment.”

“There are always individual nuances that you can offer for individual markets. But in general in the ASEAN market, it is easy to give people what we normally offer as a standard product.”

This is contrary to efforts made to cater to the Chinese market, which Odell said requires “more customisation to the customers’ needs”.

NCL is expecting to launch the widely-anticipated Norwegian Joy for the Chinese market next year.

RTW Air Services convicted for operating without licence

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RTW Air Services was convicted yesterday for conducting the services of a travel agent without a valid licence.

According to a statement by the Singapore Tourism Board (STB), RTW was found guilty of 17 charges under the Travel Agents Act, amounting to a fine of S$25,500 (US$18,730).

RTW had failed to renew its travel agent licence when it lapsed in December 2009 and was found to be operating without a licence during a check on its premises in April 2014.

The agency has since applied for and obtained a travel agent licence, which are valid up to two years before requiring renewal.

Under the Travel Agents Act, any person found guilty of carrying on the business of a travel agent without a valid travel agent licence faces a maximum fine of S$10,000 and/or imprisonment of up to two years.

Outrigger joins Global Hotel Alliance network

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OUTRIGGER Resorts, the beachfront resort brand of Outrigger Enterprises Group, has joined Global Hotel Alliance’s (GHA) global network of 33 independent brands and over 550 properties, and will soon gain access to millions of customers in GHA’s loyalty programme and distribution network.

The alliance is expanding its footprint in new markets, including Outrigger’s home base of Hawaii, plus Fiji, Guam and Mauritius, while strengthening its presence in the Maldives and Thailand, adding a total of nine resorts to its portfolio.

The integration of Outrigger Resorts into GHA will be completed by early fall, at which time members of GHA’s Discovery loyalty programme will be recognised and rewarded across the Outrigger Resorts portfolio.

Oakwood debuts in Australia with Brisbane property

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(From left) Steve Scarr, Shane Hunter and Annette DeSimoni of Corporate Traveller, and Paul Wilsher, general manager, Oakwood Apartments Brisbane

OAKWOOD Asia Pacific has opened the 162-unit Oakwood Apartments Brisbane, the very first Oakwood-branded property in Australia.

The property is located between Brisbane’s CBD and Fortitude Valley, and is a walking distance from many retail and F&B options in the city.

Facilities include a tennis court, outdoor pool and spa, sauna, gymnasium, as well as Alto Restaurant and Bar which opens daily for breakfast and dinner.

Four conference rooms are also available that can accommodate up to 220 guests.

To celebrate its opening, Oakwood Apartments Brisbane is offering guests a special rate of A$130 (US$100) per night with a choice of studio, one- or two-bedroom apartments for the month of April.

It is also offering a conference package – A$65 per day per delegate – for the months of April and May, inclusive of Wi-Fi, parking and choice of hot or cold lunch.