TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1815

Starwood hotels to enhance meetings with choice of value-adds

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MEETINGS held at select Starwood Hotels & Resorts properties in Asia-Pacific by the end of this year are entitled to a choice of two perks such as discounts on master-billed rooms and double complimentary room upgrade allocation.

The new Book One Pick Two promotion offers five perks to choose from, and is available to meeting planners who book by October 31, 2016 for gatherings held by December 31, 2016.

In addition, planners can earn a signing bonus of 1,000 Starpoints for every 10 room nights booked, up to 100,000 Starpoints (certain limitations apply). These points can be redeemed for Free Night Awards, Award Flights and more.

Terms and conditions apply.

STB to spend S$700 million over five years to court tourists

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THE Singapore Tourism Board (STB) will be getting S$700 million (US$520 million) to support its destination promotion activities over the next five years, and a part of it will be channelled into the Business Events in Singapore (BEiS) fund to provide organisers, corporations and associations greater support for their events.

The announcement was made at the Tourism Industry Conference earlier this week by S Iswaran, Singapore’s minister for trade and industry.

However, the exact amount of funding for BEiS has yet to be determined. STB assistant chief executive, Yap Chin Siang, said “detailed perimeters are still being worked through”.
What is known at this stage, according to STB chief executive Lionel Yeo, is that the enhanced funding will enable the bureau to support business development initiatives that are entirely industry driven.

Yeo said: “This will allow us to support three or more business entities coming together to collaborate and undertake business development initiatives. For example, a MICE venue, a DMC and a cluster of hotels can now be supported in their joint effort to go after an incentive group or large-scale business event.”

BEiS will also be used to support associations in their pre-bidding activities.

Yeo said: “We recognise that associations need to start their lobbying earlier to increase their chances of successfully bidding for events.”

STB assistant chief executive, Yap Chin Siang, added: “(For instance), we can support them five years in advance by flying local association members to relevant global business events prior to bidding. This will put them on a much more competitive footing so they can secure world-class exhibitions and conferences.”

Amway China to boost New Zealand’s tourism fortunes with 2018 event

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David Craig, Tourism New Zealand general manager Asia: Hosting is what New Zealanders do best

NEW Zealand has bagged hosting rights to Amway China’s 2018 Leadership Seminar, its biggest incentive business to-date since entering the MICE market three years ago.

The event will see Amway China sending 10,000 elite distributors to Queenstown for a five-day programme that is expected to generate a revenue of NZ$50 million (US$34.3 million) and an estimated shopping consumption of NZ$10 million.

The event will play a prominent role in promoting New Zealand’s tourism and economic development, said a media release by Tourism New Zealand.

Amway China’s president, Audie Wong, shared that New Zealand was chosen for its “excellent hard and soft tourism conditions” and “high flexibility and creativity it exhibits as a business events destination”.

Commenting on the win, New Zealand prime minister and minister of tourism John Key said: “This is by far the biggest incentive business New Zealand has ever won, and it sends a strong message that New Zealand is a serious contender in the global incentive market.

“China is now our second-largest and fasting growing tourism market, contributing nearly NZ$1.7 billion to the economy in 2015. And Chinese tourists have the highest daily spend of any of our visitors.”

Key pointed out that in 2013, the New Zealand government committed an additional NZ$34 million over four years for the purpose of securing international business events and incentives like the 2018 Leadership Seminar, because of the value they bring to the economy.

David Craig, Tourism New Zealand general manager Asia, said: “Hosting is one of the things we New Zealanders do best. In Maori, we use manaakitanga to express our concept of hosting: we view our visitors as friends. Precisely because of this, I firmly believe that New Zealand can provide distinctive incentive business experiences, just as our slogan Naturally Beyond Convention implies.”

The winning bid was supported by Tourism New Zealand, Immigration New Zealand, Queenstown Council, Destination Queenstown and Air New Zealand.

Hotel veteran Ocasio to lead opening of second Mövenpick in the Philippines

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Jose Alberto Ocasio has been named general manager of the Mövenpick Resort Boracay

SWISS hotel company Mövenpick Hotels & Resorts has appointed Jose Alberto Ocasio to steer the launch of Mövenpick Resort Boracay in July this year.

Ocasio started his hospitality career with The Ritz-Carlton Pentagon City in the US, beginning as a front desk agent/night relief manager. He worked his way up the ranks, holding various positions at three other Ritz-Carlton hotels, including in Philadelphia and Bahrain.

He also held general manager positions at Banyan Tree Club & Spa, Seoul, Banyan Tree Hotel and Resorts/Angsana Velavaru, the Maldives, and Banyan Tree Hotel and Resorts/Angsana Laguna Phuket, Thailand.

“We are very pleased to have landed someone of Jose’s talent,” said Andrew Langdon, Mövenpick Hotels & Resorts senior vice president Asia.

“He has spent his career in key roles at some of the best brands in the world, and as such he is ideally placed to further enhance the Mövenpick brand in this high-potential market.”

The 333-room Mövenpick Resort Boracay, which sits on Punta Bunga Beach, is the second Mövenpick-branded property in the Philippines. It comprises a village community-style cluster of nine low-rise buildings set in a natural environment and around a multi-level lagoon pool. Facilities include eight restaurants, a Kids Club, a wellness centre and the Mövenpick’s Beach Club.

Large proportion of TripAdvisor reviews suspicious, university researchers warn

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Rob Law, professor in Hotel and Tourism Technology Management at The Hong Kong Polytechnic University

A “large and considerable proportion” of online hotel customer reviews on TripAdvisor may be unreliable or fake, and reviews for lower-tier hotels deserve a harder look, according to a study by Markus Schuckert and Rob Law of the School of Hotel and Tourism Management at the Hong Kong Polytechnic University and a co-researcher.

The researchers looked at reviews on the travel search engine and found that 20 per cent of reviews showed considerable discrepancy between overall rating and the aggregate category rating, translating to over 0.5 score points.

TripAdvisor allows reviewers to leave two types of numerical ratings for hotels – one for overall rating, and separately, six specific scores for service, value, sleep quality, cleanliness, location and rooms.

According to the study, signs that piqued suspicion included two reviews for which the overall hotel rating was a perfect score of five but the six specific qualities were only rated one or two.

Comparing the ratings with the corresponding written comments, one of the reviews seemed to fit the perfect rating, suggesting that the category ratings were unrepresentative of the customer experience, whereas the other review seemed more consistent with an overall low rating, suggesting that the high overall rating was misleading.

The research also revealed that in general, higher-tier hotels had less of a gap in their ratings than lower class hotels. This could suggest that “the problem of suspicious online ratings” may be more serious among the lower-class hotels.

It remained unclear if discrepancies were caused by deliberate manipulation or by “perfunctory rating behaviour” but the researchers nevertheless urged online customers to “pay more attention to the rating gap” on TripAdvisor.

They also suggested that TripAdvisor provide a warning to reviewers who “may have made a mistake or may not be taking the rating seriously” if they try to post a review with ratings that differ by more than 0.5.

41,572 reviews across 185 hotels with star ratings of one through five were considered in the study.

Genting Hong Kong acquires three shipyards, expands building capabilities

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Genting Hong Kong’s new shipyard in Warnemunde

GENTING Hong Kong has acquired Nordic Yards’ three shipyards in Wismar, Warnemunde and Stralsund, Germany for 230.6 million euros (US$260.6 million) and is now better equipped to fulfil ship orders for its growing global cruise fleet.

The newly acquired yards, together with the previously purchased Lloyd Werft shipyard in Bremerhaven, will be managed as part of the Lloyd Werft Group.

“Ownership of the yards provides certainty that we can build a fleet of high quality cruise ships at a pace dictated by our growth rather than constrained by supply,” said Lim Kok Thay, chairman and CEO, Genting Hong Kong.

Explaining the supply-side constraints, he said the “cruise ship order book continues to reach all-time highs with orders placed as far out as 2026, 10 years from now”.

Built originally at over one billion euros, the three shipyards have covered drydocks and building halls, allowing for high labour productivity and completion quality as cruise ships can be constructed regardless of weather conditions.

Wismar and Warnemunde shipyards are capable of building cruise ships of 200,000 gross tons each, the prevailing size of the new generation of cruise ships currently being ordered, while Stralsund facility has a ship lift to launch completed cruise ships and megayachts.

Genting Hong Kong will further invest about 100 million euros in thin steel fabrication facilities, cabin module factory and other improvements.

The upgraded yards will be able to support the building of two mega cruise ships and a mid-sized cruise ship or megayacht a year by the next decade.

Genting Hong Kong will also be signing a significant new multi-ship order with the Lloyd Werft Group on May 10, shared Rüdiger Pallentin, managing director of Lloyd Werft, adding that these orders will help support the German and European shipbuilding industrial sector and employment during the current shipping downturn.

As well, the company will open the new Lloyd Werft Design Center in Bremerhaven on May 9, which will house more than 250 designers.

Plaza Premium scores contract to manage Cathay Pacific lounges in HKIA

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The Haven restaurant in Cathay Pacific’s The Wing lounge

PLAZA Premium Group has been appointed to operate and manage three additional Cathay Pacific lounges for First and Business Class passengers at Hong Kong International Airport (HKIA) with effect from May 1, 2016.

The group will start providing hospitality, bar, catering, front-of-house and housekeeping services at The Wing, The Pier and The Cabin, in addition to its current operation and management of The Bridge and The Arrival at the same airport.

With this move, Plaza Premium Group will serve all First- and Business-Class lounges at HKIA.

Plaza Premium Group has also been providing airline lounge operation and management service to Cathay Pacific in the airports of Bangkok, Kuala Lumpur, Manila, Penang, and Taipei.

Singaporeans report spike in happiness while on vacation

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Beach holidays were ranked the most popular holiday type

SINGAPOREANS reported a surge in happiness when they travel, according to Hotels.com’s inaugural Travel Happiness Index survey.

The survey revealed that their happiness level rose from 69 points out of 100 before their trip, to 85 points while they are on holiday, a 23 per cent increase.

However, upon their return home, respondents indicated a drop in happiness to 68 points. While a majority of them felt refreshed after their holiday (48 per cent), one in 10 said they felt exhausted.

While on vacation, one-third of respondents said they were happiest when indulging in delicious food, while 17 per cent prefer a comfortable bed and 13 per cent enjoy alone time most.

The survey, which also looked at the possible situations that could ruin a trip, showed that the loss of a wallet (32 per cent) or being down with food poisoning (30 per cent) ranked higher than bad weather (17 per cent).

The top holiday type for respondents was the beach with 59 per cent indicating their preference, followed closely by family trips coming in at a close 57 per cent.

Almost half of the respondents said they planned one to three months in advance for their holiday (47 per cent), while only 0.6 per cent revealed that they spontaneously went on trips.

Zenith Hotel Kuantan targets Asian MICE markets

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THE Zenith Hotel Kuantan has turned its attention to three Asian markets – Singapore, Indonesia and China – after four years in operation to expand its business beyond domestic sources.

General manager, Nathan Vaithi, told TTGmice e-Weekly: “It is time we expanded. We have very good hardware and software for meetings, incentives and conferences. We are the only facility on Peninsular Malaysia’s east coast with a dedicated conference and exhibition centre.

“This year, we were awarded the ASEAN Green Hotel Standard which will give us an edge when we bid for MICE groups. Being close to two well-known beaches, Teluk Chempedak and Cherating Beach, is an added advantage.”

The property has 12 meeting rooms, two exhibition halls, and three ballrooms which can fit 5,000 people theatre-style when combined.

In its endeavour to expand its MICE business internationally, The Zenith Hotel Kuantan recently hired a director of sales for MICE and is currently creating indoor and outdoor teambuilding packages.

There are also plans to participate in IT&CM Asia this October, as well as conduct product presentations for meeting planners.

IACC sports new logo following rebranding exercise

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IACC, a global association that represents small to mid-sized meetings venues, has undergone a rebranding to better represent its 378 members from 22 countries.

Extensive research with members and industry stakeholders was conducted and the result is a new logo designed to reflect symmetry. Made up of four overlapping hexagons, the logo illustrates the strength and alignment of universal connectivity, and represents the four brand pillars which are – exclusive meeting venues, by design; at the forefront of meetings innovation; globally connected network of passionate members; and curators of exceptional meeting experiences.

Mark Cooper, IACC CEO, said: “As we continue to grow and expand the association globally to thrive in what is undoubtedly a fast changing meetings industry, the brand needed to evolve to acknowledge this.”

Alex Cabañas, IACC president, added: “This gives us a refreshing new look that reflects and projects a modern, forward thinking and innovative personality, which remains a unique characteristic of the IACC global community.”

Founded in 1981, IACC members include conference centres, seminar houses, day meeting venues, corporate universities, and meetings-focused hotels and resorts.